Emotions All Inclusive Juan Dolio, Ascend Hotel Collection

Emotions All Inclusive Juan Dolio, Ascend Hotel Collection

A supposedly full dining room at 6.20pm
Traveler (5175)
Beach Bar at the Emotions By Hodelpa
Dining (445)
Adults only suite, comfortable bed at Emotion by Hodelpa
Room & Suite (171)

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Avg. $229 /night, 2/11 - 2/12
$688
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$439
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$189
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About

#1 of 2 all-inclusives in Juan Dolio
Location
4.2
Rooms
4.2
Value
4.2
Cleanliness
4.3
Service
4.3
Sleep Quality
4.2

See why so many travelers make Emotions by Hodelpa their all-inclusive resort of choice when visiting Juan Dolio. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travelers like you.

The rooms offer a flat screen TV, a minibar, and a refrigerator, and getting online is possible, as free internet access is available, allowing you to rest and refresh with ease.

Emotions by Hodelpa features a 24 hour front desk, room service, and a concierge. In addition, as a valued Emotions by Hodelpa guest, you can enjoy a pool and free breakfast that are available on-site. Guests arriving by vehicle have access to free parking.

During your visit, be sure to check out one of Juan Dolio's popular shrimp restaurants such as El Meson and Sal Marina Restaurant, all a short distance from Emotions by Hodelpa.

We’re sure you’ll enjoy your stay at Emotions by Hodelpa as you experience all of the things Juan Dolio has to offer.

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Property amenities
Free parking
Free internet
Fitness Center with Gym / Workout Room
Pool
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Fitness classes
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Poolside bar
Tennis court
Aerobics
Billiards
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free airport transportation
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Salon
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Quiet
Modern
Languages Spoken
French, Spanish

Location

Autovia Del Este Blvd, Juan Dolio 21000 Dominican Republic
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 43 out of 100
43
Las Americas Airport
17.3 mi
See all flights
La Romana Airport
33.1 mi
See all flights
4.5
4.5 of 5 bubbles5,071 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Emotions All Inclusive Juan Dolio, Ascend Hotel Collection, while appreciated for its cleanliness and friendly service, receives mixed reviews on value and room quality. Guests have called out the well-maintained rooms and clean beaches but express dissatisfaction with extra charges and the aggressive sales approach. While the hotel's location near the beach is popular, the atmosphere is marred by loud music and a lackluster dining experience. Amenities like WiFi are praised, but some facilities remain in need of repair.
Location
Remote
Atmosphere
Rowdy
Rooms
Uncomfortable
Value
Pricey
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Underwhelming

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Detailed Reviews
SueHawey wrote a review Feb 1
Gatineau, Canada
+1
5.0 of 5 bubbles
I just got back last night from Juan Dolio. I stayed in the Essentia swim out, our pools were cleaned daily, water was tested daily, yes the swim out pool water is cold but once you get into it your body temperature regulates and it's fine. My room was cleaned daily and we got a plate of fruit twice while there, the fridge was always filled back up with water, beer and sodas. True the hot water took a while to heat up but that didn't hinder my vacation at all.

There was a group of 300+ people there with Le Québec Rock au Chaud who were amazing and all the people I met there were super nice. The rock group had shows at noon and at night and the nighttime shows were from 8:30pm to 10:30pm. Was it noisy? Not anymore than any other resort and at least the music was good and not this boom boom discotheque kind of music.

Yes people smoked too close to the doors but nothing we can do about it but ask to change that with management. If you don't ask you don't get. It didn't bother me. There was no smoking allowed in the restaurants.

The time share guys and the vendors on the beach were persistent but if you say no with a smile and walk away they won't harass you but they will come back the next day. I was firm with the guy with my no and he got it.

The food was very good even in the buffet.

This resort is extremely clean and all the staff are super nice. Rudh and Catherine and Scarlett in the Essentia check in were amazing! Juan Carlos and Vicente at the Beach bar were wonderful! I recommend the Essentia Caribe as a favourite drink 🍹.

I recommend this resort 100%
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Date of stay: January 2025Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hodelpa Management, General Manager at Emotions All Inclusive Juan Dolio, Ascend Hotel Collection
Responded 6 days ago
Hello suehawey, We thank you for having selected us to enjoy your vacation, We are glad to know that your experience at Emotions Juan Dolio was wonderful and pleasant. Your comment fills us with motivation and encourages us to continue striving to make each guest feel at home. We especially love knowing that: That the Rock au Chaud activity was an unparalleled activity was to his total liking. Everything was famous singers and musicians from Canada, as well as finding our facilities and rooms overflowing with cleanliness. We work hard to create a warm and comfortable environment for all guests. These observations help us and contribute to our evaluations of the service, once again we thank you for such a magnificent comment. We are delighted that you enjoyed our exclusive Essentia Caribe drink. We hope to have the pleasure of welcoming you back to Emotions very soon. Hodelpa Management
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Senior traveller wrote a review Apr 2024
Toronto, Canada
4.0 of 5 bubbles
We stayed at the Emotions by Hodelpa Juan Dolio the week of March 24. The resort and the rooms at least in building 4 were clean, The staff and workers in the resort were courteous and pleasant to deal with. Stay away from the blue polo shirted “butlers” as they are trying to get you to a presentation for time share units. You will get a T Shirt for the 90 minutes you spend/waste.

The beach is nice and periodically cleared of weeds. Vendors on the beach will solicit you but not to the point of harassment. Its’s a long stretch of beach which can be walked on either side after the resort and at a leisurely pace will take you about 1-1/2 hrs.to walk. Plenty of chairs and “palapas” on the beach.

There is a family section in and around the pool area and beach which can get very noisy. If you’re travelling without children you may want to stay in buildings 5 upwards. We met a couple who stayed in building 10 (backs on to road/hwy) and they thought the rooms were a bit dated compared to building 4 which are fairly well appointed given its price point. Take a wash cloth as they are not provided. The towels are of high quality and very absorbent.

Missing is a lobby area with a bar and place to sit and relax in the evenings. International drinks are not available at beach or pool bar and have to be ordered and payed for at another bar.

The food at the buffet is repetitive and unremarkable. Plenty of desserts and pastries. Breakfast had its eggs and pancakes/crepes stations. Bacon was only available once during g our weeks stay. Coffee was OK with a reconstituted powdered milk. The cappuccinos at the coffee shop near the pool are great along with the other cold/frozen drinks. No ice cream dispenser for kids. Popsicles are USD$6 and $7 a pop.

Of the four restaurants. The Dominican and the Mexican were the best. The staff although very polite, could use some training on better managing your order.

At the bar. In my opinion the Passion fruit frozen cocktail, the Mojito frozen cocktail and the frozen margaritas were the best.

We had two major night shows. The fire show and the Michael Jackson show which was spectacular.
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Date of stay: March 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hodelpa Management, General Manager at Emotions All Inclusive Juan Dolio, Ascend Hotel Collection
Responded Apr 3, 2024
Hi Mr./ Hello Mrs. dborg, We thank you for your high rating to our facilities and service and the same time, for sharing this excellent review about your stay at Emotions Juan Dolio. We are very pleased that you enjoyed one of our main attractions such as our beautiful beach and its unforgettable sunsets , as well as our building number 4, which is the adults-only area. Also, thank you for mentioning the excellent gastronomy enjoyed in 2 of our 5 themed restaurants and we We are very happy that you loved our entertainment shows The entire team takes pride in providing a different and memorable experience. With Great Pleasure !
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Misi wrote a review May 2024
Cary, North Carolina
4.0 of 5 bubbles
Beautiful resort only a short drive from SDQ airport. (About 30 min). We stayed in the adult only section in a second floor room (building 4). The room was spacious and clean, air conditioning worked well, room included bathrobe and slippers, mini fridge with water, soda and beer and housekeeping is top notch.

The adult only pool is only steps away from the main pool and activities with a DJ occur from 3-5pm each day. Was expecting the adult pool to be separated from the main areas but the resort occupancy was low and it wasn’t an issue, it certainly could be a noise issue with the resort at high occupancy. The web site says swim up bar but there isn’t one. Looks like the main pool used to have one.

The resort is all inclusive with MANY pay options. Only Local beer is included, no premium liquor, and only two wine options, white and red.

Breakfast and lunch meals are buffet only, small snack bar at beach. Buffet includes a lot of choices but they did not change throughout the week. Dinner option is primarily buffet but the resort does have Mexican, Italian, Asian and Dominican restaurants which require reservations. Each night at 8pm you can go online and try to get reservations for the next day. Restaurants have 3 different seating times and are small so reservations are limited. Reservations for greater than 2 people have to be made at the desk. For 2 you can make them yourself. Not all restaurants were open each day, most days there was only one.

Only complaint about meals was that beverages took a long time to get and it was difficult to get refills.

We’ve never been to an all inclusive with wrist bands that identify your service level. On one occasion we did have poor service at the restaurant as guests next to us were wearing a higher level band and the wait staff gave them a lot of attention

Upon arrival we were told there was a welcome gift for us due to being with the wedding. Unfortunately it wasn’t a gift but a way to get you to the sales presentation. When i told them I wasn’t interested in a sales presentation I was repeatedly told it was not. We did end up sitting through the presentation and the staff left us alone after that.

Food was average, beverages average, accommodations above average. Highly suggest you know some basic Spanish as English was not widely spoken.

Value for what we spent was excellent.
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Date of stay: May 2024Trip type: Traveled as a couple
Room Tip: May was extremely hot, bugs were bad, learn some basic Spanish, bring dollars for tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hodelpa Management, General Manager at Emotions All Inclusive Juan Dolio, Ascend Hotel Collection
Responded May 30, 2024
Hi Mrs. misi-madden, Thank you so much for taking the time to write such a detailed review of your recent stay at our resort! We're thrilled to hear you enjoyed so many aspects of your experience, especially the spacious and clean room, top-notch housekeeping, and convenient location near SDQ airport. We appreciate your feedback on the adult-only pool. It's true that the separation between the adult and main pools can be more noticeable during peak occupancy. We're always looking for ways to improve, and your insights will be valuable in that process. Regarding the swim-up bar, If you can tell us the website that indicates this bar, in order to correct it because we really do not have it or offer it.. . We apologize for any confusion caused by outdated information on our website. We're working on updating it to reflect the current amenities. Thank you for your detailed explanation of the all-inclusive options. We understand your preference for a wider selection of premium drinks and a la carte dining options. We continually strive to improve our offerings, and your feedback helps us tailor our services to better meet guest expectations. We apologize for the slow beverage service you experienced, and for the difficulty in getting refills. This is certainly not the level of service we aim to provide. We'll be sure to share your comments with our restaurant team to ensure a smoother experience for future guests. The use of wristbands to identify service levels is not typical for all guests, and we apologize if this created any confusion or disappointment during your stay. We'll investigate the situation regarding preferential treatment based on wristbands. We're truly sorry about the misleading information regarding the welcome gift. We take pride in providing exceptional service to all our guests, and this falls short of our standards. We will address this with our team to ensure clear communication in the future. Thank you again for your feedback. We hope to have the opportunity to welcome you back soon and provide you with an exceptional all-inclusive experience. very kindly, Hodelpa management.
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128jude wrote a review Jan 2025
Gravenhurst, Canada
3.0 of 5 bubbles
Stayed 22 Dec to jan19
The pros of this hotel it is very clean,the rooms are spacious,it is a walkable size,the sea is very calm and the beach is not as crowded as bavarro beach.
They offer a variety of beach activities,yoga aqua fit and games. The staff are very hard working and friendly.
The cons,upon arrival it took five days before they gave me a face cloth,bath mats were in short supply.it is very noisy at night especially when they have disco night the music reverberates as far as building 5. Doors slam thru out the night. The water pressure can be low and a couple of times cut off,the electricity goes out occasionally and the wifi is spasmodic. The buffet food was always tepid even though I arrived as soon as it opened. They do not supply facial tissues or body lotion and the shampoo is the combination shower gel and shampoo. People who had a swim out room said the water was too cold to swim in. If you go take ear plugs,shampoo and lotion. I had breakfast everyday before 7 am the coffee service is very slow,a couple of times people went up to pour their own coffee. They have already code scanner where you are meant to be able to reserve at the speciality restaurant,every time it said the restaurant was full, at 6pm they were nearly empty but no walkins allowed. The room fridge has 2 bottles of soda water (diet pepsi and seven up)and 2 little beers I've stayed at another 4.5 hotel and the fridge was full of a variety of soda
This hotel is overrated at 4.5 it should be at the most 3.5
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Date of stay: January 2025Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hodelpa Management, General Manager at Emotions All Inclusive Juan Dolio, Ascend Hotel Collection
Responded 1 week ago
Dear jude, We are very grateful for having chosen Emotions Juan Dolio by Hodelpa for your leisure time. Thank you very much for the time taken and your incredible comment and your high rating of our services! We are very happy to know that your experience at Emotions Juan Dolio Resorts was positive. It fills us with satisfaction to know that: Consider that our white sand beaches are beautiful, natural and you could enjoy them peacefully in a safe environment. We work hard to create a pleasant and comfortable environment for all our guests, which is why we have so many possibilities for activities such as yoga, water gymnastics, our different night shows, among many others. Regarding our rooms, We greatly appreciate that you mention its spaciousness and comfort. We value your observations of points of improvement greatly. We will be waiting for you again! Hodelpa Management.
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Sophiie M wrote a review Jan 2025
3.0 of 5 bubbles
We stayed from December 29, 2024 to January 5, 2025 at the Emotion By Hodelpa Juan Dolio in a group of six and had a mixed experience.

Appreciation: The beach was beautiful, enough room, the bar was good, great staff and generally good food. The variety of dishes offered at the buffet was also appreciated, as was the kindness and professionalism of the staff.

Cons: Our arrival was marked by disappointing inconveniences. We had booked a Swim Out room in block 5, but it was far from meeting our expectations. The room has a strong unpleasant smell, a poorly fixed TV and an unsatisfactory level of cleanliness disappointed us. The associated Swim Out pool was cold and dirty, and we had no hot water. These problems prompted us to request a change of room the next day, which resulted in us losing a day of vacation. Although the new room in Block 4 was more satisfactory, this change required negotiations to avoid additional costs. The pool reserved for adults was also cold and not well maintained. The hot tub was cold and dirty.

Another major inconvenience was the loss of water which lasted about 15 hours, a notable inconvenience. In addition, the process of booking à la carte restaurants was laborious, as we were not informed of the possibility of booking online, which forced us to queue every day from 8 pm. Finally, the beach experience was disrupted by the constant and insistent demands of the vendors, and we found that some dishes at the buffet were cold.

Despite the positives, the problems encountered have significantly affected our overall experience. We hope that the hotel will make improvements to better satisfy its future visitors. We do not recommend this hotel.
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Automatically translated
Date of stay: December 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tifanie B wrote a review Feb 2023
2.0 of 5 bubbles
When we arrived, check in was the bare minimum of cx service; we had to figure out by ourselves where to go. We were never told there was a code at the adult section, so we had to go back with our luggages to reception to ask. They said someone would take us to our room (bell boy): never happened. First night, we didn’t get the room we reserved for, no hot water in the shower. Adult section facing the kids clubs (we paid extra for the adult section!) we ran out of hot water 2 other nights in our 7 days stay on top of losing powers a few times. We asked to change rooms they said they were full when there were empty rooms next to us with spider webs on the balcony. Hard to reserve for the restaurants on the website, we ended up eating at the buffet most of the time. Buffet food seemed to be the same at the restaurant anyway. The beach was cleared of seaweed once on 7 days only. If you walk the beach you will realised this was the only hotel that left all the seaweed on the beach. You will get asked to buy stuff on the beach every 5 minutes or so. Same vendors, every day, every hour. Locals come to party on weekends; that’s the only time tempo is packed and alive (disco). Even if nobody in restaurant they will ask for men not to be in shorts (we were the only table!). Staff mainly speak spanish, a few speaks english but if you do not have basic spanish it might get hard to be served. You will be asked to go for a meeting in exchange of a 15 minutes massage or t-shirt, this is for time sharing- we didn’t go to the meeting as the experience we had was not meeting our lowest expectations so why invest in their facilities. One of the bravo animator seemed to only care about splashing clients in the pool. Some employees work really hard and ran to serve clients, they were short on mamajuana (local drink) so the employees did some mix to have something similar. Towels were often missing so ended up keeping our same beach towel for more than 3 days. The place was cleaned, oldish but cleaned, staff were overall nice if you speak spanish. Met clients who were at their second or third visit and they said that it used to be way nicer. Not a 4 stars more a 3 stars. Will not recommend neither go back as there are other nicer resorts.
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Date of stay: February 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laikin Ng, Guest Services / Front Office at Emotions All Inclusive Juan Dolio, Ascend Hotel Collection
Responded Feb 21, 2023
Hola tifaniefb2023. Thank you for choosing Emotions Juan Dolio and for your evaluation about your stay with us. We welcome feedback form our guest. It is an oppotunity to improve the quality of the guest experience. I am very sorry for the issues that you had during your stay with us. Thank you for bringing this matters to our attention. that is not the usual standard of our hotel and we are investigating the situation.
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Philippe R wrote a review Oct 2023
Montreal, Canada
3.0 of 5 bubbles
Overall the 4 star rating assigned to the hotel fits the hotel cleanliness and friendly staff. I gave it only 3 stars because the main buffet is closed for renovation and the buffet on the beach side is cold. The hot table have no heating elements over the food and I got a glimpse while a tray was changed and there is no steam bath. Instead they use alcohol burner that are clearly inefficient. In my country they would be fined for this and have to fix the issue before reopening. The little saving they make by not properly keeping the food hot must be costing them a lot of potential guest.
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Date of stay: October 2023
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Traveled solo
Room Tip: Wait to go until the Tropico buffet Reno are finished. Today is October 18 2023.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laikin Ng, Guest Services / Front Office at Emotions All Inclusive Juan Dolio, Ascend Hotel Collection
Responded Oct 21, 2023
Hi Mr. phlipper, We appreciate your time taken to express your opinion. We want to apologize for any errors or shortcomings we may have had we are pleased to inform you that they are being evaluated by our operations team. Through this we have obtained invaluable improvements. Best Regards, Emotions team.
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maritza s wrote a review Aug 2024
Santo Domingo, Dominican Republic
4.0 of 5 bubbles
If you don’t want to drive far and want to be in a comfortable place, this hotel can provide you with good services, very rich food and beautiful rooms. It's just important that you choose to come a season where the beach has no sargassum. This 5-star hotel is right next to the beach, has free parking and is right next to the beach. The price is not very economical but for the area where it is preferable for security reasons.
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Automatically translated
Date of stay: October 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
Room Tip: Es importante que tome en cuenta reservar en el periodo donde no haya sargazo para poder...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
2508mariechantale wrote a review Aug 2023
1.0 of 5 bubbles
We usually travel to the Dominican Republic. Several stays, some at Emotion by Hodelpa in Puerto Plata which is a must in Playa Dorada.
We have currently been at Emotion Juan Dolio for 4 days and are very sincerely disappointed. We could say that here it is the Wish version of the one in Puerto Plata.
The beach, a buffet/restaurant building and snack bar are on the other side of the street and not on the resort. The beach could be really beautiful if it was maintained because the potential is there. Many of the staff only speak Spanish and the know-how is not often there.
With our choice of package we are staying in building 4 adult only rooms with swimming pool area and supposedly private jacuzzi reserved for those staying in this section. Yet we know we have been invaded by people who should not have had access to it. Very ordinary food not worthy of the quality so we generally expect it for the Rep Dom. Buffet without air conditioning and open to the outside, food invaded by flies and does not stay fresh. We have been sick, probably the tourist, since yesterday. The restaurants not so bad but still ordinary. The bartenders do a good job of mixology and are welcoming. Not many tourists on the resort and clearly the locals are starting to take over the place for the weekend. We have just seen tropical storm Franklin pass and no services to accommodate the temporary situation. The management of the emergency situation could and should have been managed much better by customer services. Swimming pool, bar, restaurants, beach and other services have been closed. But we still had to go out in this temperature to get to the buffet, the only convenience available to be able to eat, no room services even for us who had it included in our package. We had to run to the Sunwing representative, who we finally had to call at reception to have him come see us for transportation information back to the airport since we were the only Sunwing customers there. So the only people they have to come back to pick up at the end of the week for our return. Representatives of the Elite club were quite insistent, bordering on unpleasant. No entertainment or activities offered at the resort. Room could use small adjustments but generally good. The service provided by the maids is A+ just positive
They are friendly, caring and so kind.
A 4.5 star oh NO! A 3 top max. Bad value for money for a package at this resort. Much too expensive for what it really is.
We do not recommend it. Instead, go to Emotion in Puerto Plata, you will not be disappointed.
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Google
Date of stay: August 2023
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Traveled with friends
Room Tip: Aller à un autre resort
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Khuna wrote a review Nov 2024
Isla de Vieques, Puerto Rico
+1
2.0 of 5 bubbles
It's not a 4 Star for sure.

I booked this property spontaneously on the same day of arrival with the intent of having a couple of days of relaxation and hopefully good food. Well, the relaxation was mostly possible, but the food was a major disappointment.

I'll start with the property. It is beautiful, and I can see how it could have achieved a 4 star rating years ago. But much has not been adequately maintained. The pools are sized right for the property, but they are not heated and were very cold. Decking around the pools are uneven and can lead to injuries.
I can only evaluate the room we had, which was the top of the line swim-out in building 1. The furniture was broken, torn, and stained. The water pressure and hot water were nonexistent. The pillows were comfortable as was the bed, but the sheets were thin and cheap. The private swim-out pool was the coldest of all, to the point I couldn't use it. Everything in the room was very worn and dated, and insufficient towels provided.
The food was horrible, even at the specialty restaurants. The buffet assortment was limited, and the food quality was poor. Seating at the buffet was on plastic chairs and metal tables with a very cheap feel. The Mexican specialty restaurant had no idea of what Mexican food looks like, and everything was poor quality. The service staff at the buffet and specialty restaurants certainly are not professional food servers.
Entertainment at the resort was lame and boring. Every evening entertainment started late with no announcements of when it'd start.
The uncharges were everywhere. If you wanted any beer other than Presidente, there was a charge. Ice cream at the coffee shop was $6US each. And, they wanted $150 for a beachside dinner, which could have been worth it, if the food quality anywhere else on the resort had been any good.
On the positive side, the property is beautiful, beach clean, and the staff was very friendly. I have been to Juan Dolio several times and will be back again... but until the things I addressed above are resolved, I definitely won't be staying here.
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Date of stay: November 2024Trip type: Traveled as a couple
Room Tip: Upgrade to Essentcia for access to a private pool and beach area... no kids
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hodelpa Management, General Manager at Emotions All Inclusive Juan Dolio, Ascend Hotel Collection
Responded Nov 25, 2024
Distinguished Mr. islandmandrides, We thank you for having been in our accommodation to enjoy your vacation. We appreciate your time taking to make your comment, We are deeply sorry to know that we could not meet your expectations in our hotel and that you did not inform us of your situation or dissatisfaction when you were with us, it would have been a priority for us to seek solutions to any situation that arose. We value your opinions and are committed to taking into account your suggestions to improve our services. Your feedback is invaluable to us and we hope you will give us another opportunity to improve your experience. Hodelpa Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from Barbara B
Canada89 contributions11 helpful votes
I think it's about 4 hours
Answer from 128jude
Gravenhurst, Canada51 contributions14 helpful votes
I traveled air transat and the tour was not included paid 50 us don't think it was worth it
SueHawey asked a question May 2024
Gatineau, Canada334 contributions75 helpful votes
Hi I was wondering if I can bring my own sun tent?
Answer from Misi
Cary, North Carolina9 contributions
Resort has lots of shady spots around the pools and on the beach. We were always able to find a spot which kept us out of the sun.
Answer from Cornelia U
Toronto, Canada4 contributions11 helpful votes
No shorts. But short sleeves and polo are ok.
Darryl L wrote a tip Jan 2025
4 contributions1 helpful vote
5.0 of 5 bubbles
"Ask the staff for help, they will help make every day amazing! "
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jacquesgagnon2017 wrote a tip Jan 2025
Pincourt, Canada3 contributions
4.0 of 5 bubbles
"cafe shop is great"
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Jeff T wrote a tip Jan 2025
2 contributions
2.0 of 5 bubbles
"Avoid pesky vacation sales reps. Don't believe promises."
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FarAway52121435120 wrote a tip Jan 2025
1 contribution
5.0 of 5 bubbles
"Bring a ball or plan to buy one as sports supplies are not offered. We had to buy a ball to play volleyball."
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Eyes wrote a tip Dec 2024
2 contributions1 helpful vote
1.0 of 5 bubbles
"Do not go in November "
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Not the right property for you?
There are more places to choose from in the Juan Dolio area.
PRICE RANGE
$162 - $275 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicSan Pedro de Macoris ProvinceJuan Dolio
NUMBER OF ROOMS
336
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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EMOTIONS ALL INCLUSIVE JUAN DOLIO, ASCEND HOTEL COLLECTION - Updated 2025

Frequently Asked Questions about Emotions All Inclusive Juan Dolio, Ascend Hotel Collection
Which popular attractions are close to Emotions All Inclusive Juan Dolio, Ascend Hotel Collection?
Nearby attractions include Juan Dolio Beach (0.8 miles), Playa Guayacanes (3.1 miles), and Caribe Beach (4.1 miles).
What are some of the property amenities at Emotions All Inclusive Juan Dolio, Ascend Hotel Collection?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Emotions All Inclusive Juan Dolio, Ascend Hotel Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Emotions All Inclusive Juan Dolio, Ascend Hotel Collection?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Emotions All Inclusive Juan Dolio, Ascend Hotel Collection?
Yes, free parking is available to guests.
What are some restaurants close to Emotions All Inclusive Juan Dolio, Ascend Hotel Collection?
Conveniently located restaurants include Paladart, El Meson, and El Sueño.
Are there opportunities to exercise at Emotions All Inclusive Juan Dolio, Ascend Hotel Collection?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Emotions All Inclusive Juan Dolio, Ascend Hotel Collection have an airport shuttle?
Yes, Emotions All Inclusive Juan Dolio, Ascend Hotel Collection offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Emotions All Inclusive Juan Dolio, Ascend Hotel Collection have airport transportation?
Yes, Emotions All Inclusive Juan Dolio, Ascend Hotel Collection offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Emotions All Inclusive Juan Dolio, Ascend Hotel Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does Emotions All Inclusive Juan Dolio, Ascend Hotel Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
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