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We arrived to the hotel like around 10pm tired from the day. We went to sleep and I woke up around 4:30am and noticed that our door was wide opened and our phones were missing. Both my bf and I ran frantically to the front...More
Thank Veronica A
Response from pmaritza, Gerente at Hotel Del CarmenResponded 1 week ago
Dear Guest ! We apreciated so much the time you took to share your experience. We are sorry for you bad experience, we took care as much as we could to help you out. Sorry about it.
The public spaces are nice & the staff friendly & helpful. There is usually someone on duty who speaks English. The rooms are small & very basic in their furnishings. The bed is comfortable, there’s good & quiet AC & a closet to hang your...More
Thank Dan T
Response from pmaritza, Gerente at Hotel Del CarmenResponded October 2, 2017
Dear Guest ! Thank you for you time to write your comments, we apreciated so much you took the time to share your experience, for us is very important to know your needs so we can do better in our job. We hope to serve...More
First of all, I was in the third floor in room Palenque when the 8.2 earthquake hit at 11:49pm. that being said, this hotel is strong enough to survive an earthquake of that intensity.
I love hotel del Carmen!
The hotel staff is really accommodating,...More
Thank Elizabeth R
Response from pmaritza, Gerente at Hotel Del CarmenResponded September 20, 2017
Dear Guest. Thank you for taking the time to comment on your stay at the hotel. We are very pleased to know that you had a good stay and that you have enjoyed your visit to our state. We look forward to serving you again...More
We spent our first night in Chiapas here, after a hectic set back with our flight. The staff was super nice when we arrived and the breakfast (included in the price) was delicious! Also, I had forgotten a few items when we left to Palenque,...More
Thank David R
Response from pmaritza, Gerente at Hotel Del CarmenResponded February 20, 2017
Thank you so much for taking the time to make an opinion about our service, we are so happy that you had a good time in our hotel. Thank you for visiting us.!!!
Tuxtla is not really a nice city: big, noisy, polutted. Use it only as a residence to visit major attractions as e.g. the Canon del Sumidero and the zoo. The staff of the hotel is very friendly and helpful in organising the right tours you...More
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Free High Speed Internet ( WiFi )
Business Center with Internet Access
Things to do
$30 - $42 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#1 Best Value Hotel in Tuxtla Gutierrez
Non-Smoking Rooms ,
Number of rooms
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Southern Mexico >
Also Known As
Hotel Del Carmen Tuxtla Gutierrez, Mexico - Chiapas