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Marriott Tuxtla Gutierrez Hotel

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Marriott Tuxtla Gutierrez Hotel
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281 Reviews from our TripAdvisor Community

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Showing 42: English reviews
Level Contributor
8 reviews
4 of 5 stars Reviewed 1 week ago via mobile

I attended to a national congress of pediatric pneumology, my experience was great. Rooms very comfortable, personnel kind. "Condimento" restaurant although a little expensive offers you tasty food, traditional dishes from Chiapas. My experience was great.

Helpful?
Thank Cinthya Y
Miguel M, Gerente at Marriott Tuxtla Gutierrez Hotel, responded to this review

Dear Cinthya Y, Thank you for sharing your experience at the Marriott Tuxtla Gutierrez Hotel. we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service.... More 

Mexico City, Mexico
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 18, 2016

Very old hotel, used to be a Mexican chain hotel, Marriott did very little to improve it. There are mosquitoes EVERYWHERE! The "gift shop" didn't even have bug spray knowing that this is a major problem at this hotel. My room was so warm, the air conditioning didn't work. I had to call three times to get it fixed, the... More 

Helpful?
Thank Adriana M
Miguel M, Gerente at Marriott Tuxtla Gutierrez Hotel, responded to this review

Dear Adriana M First, I offer an apology for not meeting your expectations. I have shared your comments with the team and the corresponding departments to put special attention and carry out the necessary actions. We appreciate your feedback, it is very important to us to improve day by day and thus provide a quality service and a pleasant stay.... More 

Houston, Texas
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed June 6, 2016 via mobile

Family and I stayed here for 1 night since we arrived at airport at 11pm and did not want to make the drive to San Cristobal at night. First off please be aware that if you are arriving late the gate from the sur poniente roundabout is closed and unattended at night. We had to make the drive around and... More 

Helpful?
Thank Javier Z
Miguel M, Gerente at Marriott Tuxtla Gutierrez Hotel, responded to this review

Dear, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a... More 

Puerto Rico
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 1, 2016 via mobile

We visited Tuxtla for a friend's wedding. The stay at the hotel was very comfortable and room was clean. The breakfast buffet was excellent, great variety and awesome service. The only negative was the wifi signal was awful and would not work in the room at all. Overall great stay.

Helpful?
Thank sandym7872013
Miguel M, Gerente at Marriott Tuxtla Gutierrez Hotel, responded to this review

Dear sandym7872013, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely,... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 1, 2016 via mobile

Arrived at the hotel and was greeted by the most friendly staff. Great first impression of the common areas, lobby and restaurant. The bedroom was ok, but had some details: a ring of dirt in the toilet, a gap of dirt over the shower courtain, a small leak from the AC. The staff was super friendly and helped us move... More 

Helpful?
Thank fladei
Miguel M, Gerente at Marriott Tuxtla Gutierrez Hotel, responded to this review

Dear fladei, Thank you for taking the time to share your feedback of your recent stay at the Marriott Tuxtla Gutierrez Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate... More 

Level Contributor
9 reviews
3 hotel reviews
5 of 5 stars Reviewed June 1, 2016

The hotel is very nice, rooms are clean, pillows are great, the garden at the hotel is full of parrots and nature. Great place to stay and enjoy. The food is great and the room service pretty fast. The staff was helpful and very friendly.

Helpful?
Thank Lucero E
Miguel M, Gerente at Marriott Tuxtla Gutierrez Hotel, responded to this review

Dear Lucero E, Thank you for sharing your experience at the Marriott Tuxtla Gutierrez. we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Thank you again for your time and come visit us again soon! Sincerely, General... More 

Plymouth, Massachusetts
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 16, 2016

The hotel couldn't be more beautiful, the staff couldn't have been more pleasant and friendly, the food couldn't have been more attractively presented or delicious, and the amenities included everything a traveler could possibly expect.

Review collected in partnership with this hotel

Helpful?
Thank Renee H
Miguel M, Gerente at Marriott Tuxtla Gutierrez Hotel, responded to this review

Dear Renee H, Thank you for taking the time to share your feedback of your recent stay at the Marriott Tuxtla Gutierrez Hotel. we take great pride in serving your needs and are delighted to hear that we have met your expectations as we pride ourselves on delivering a memorable hotel experience during your travels, upholding our commitment to provide... More 

Las Vegas, Nevada
2 reviews
5 of 5 stars Reviewed May 13, 2016

My wife and I am staying in this hotel. Will be here for another 3 days, been here 4 days already. Excellent staff, great food, pool, and hotel. Breakfast buffet exceptional. I come to Tuxtla to visit family often and this hotel is best in Tuxtla Gtz. Or in Chiapas! Shout out to Hotel Manager Mr. Mauricio Jara, who treats... More 

Review collected in partnership with this hotel

Helpful?
Thank Cary L
Miguel M, Gerente at Marriott Tuxtla Gutierrez Hotel, responded to this review

Dear Cary L, Thank you for sharing your experience at the Marriott Tuxtla Gutierrez Hotel through TripAdvisor and let me congratulate you for being a Marriott Rewards Platinum Level. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be... More 

Playa del Carmen, Mexico
Level Contributor
115 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed May 10, 2016

After arriving we were greeted by Luis, who was very friendly. We were each served an icy cold glass of water as we checked in. Our room was very spacious and comfortable, what we are used to when booking a Marriott property.The pool area was very inviting and after checking in we spent a couple of hours there. This hotel... More 

Helpful?
Thank DDPJR
Miguel M, Gerente at Marriott Tuxtla Gutierrez Hotel, responded to this review

Dear DDPJR, Thank you for sharing your experience at the Marriott Tuxtla Gutierrez. we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you... More 

Nagoya, Japón
1 review
5 of 5 stars Reviewed April 26, 2016

This hotel has a beautiful architecture, a great restaurant, nice pool an amazing service. I highly recommend the Marriott. The Mel we had was very good and the business lounge was great. All the staff from check in to restaurant and lounges understand very well the meaning of service.

Review collected in partnership with this hotel

Helpful?
Thank O7023EQjeffreys
Miguel M, Gerente at Marriott Tuxtla Gutierrez Hotel, responded to this review

Dear 07023EQjeffreys,, Thank you for sharing your experience at the Marriott Tuxtla Gutierrez. we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Meeting Rooms
  • Airport Transportation
Official Description (provided by the hotel)
Hotel Marriott Tuxtla Gutierrez has been totally renovated with elegant facilities and the highest standards of service. Areas for conferences and meetings with a capacity for as many as 800 guests. Ideal for business appointments, congresses, social events and weddings. Swimming pool, fitness center, business center, high speed Internet, Executive lounge, Spa, Beauty Salon. Tuxtla Gutierrez, the capital of the state of Chiapas, combines modern features and traditions to captivate visitors with the best that Mexico and the world can offer. In this city emerge Hotel Marriott Tuxtla Gutierrez, located on Belisario Dominguez Blvd., just 30 min from International Airport, and a few meters from Downtown and the Cathedral. This Hotel in Tuxtla Gutierrez has been totally renovated with elegant facilities and the highest standards of service. It has areas for conferences and meetings with a capacity for as many as 800 guests. Our banqueting service, cutting edge technology and professional advisors guarantee the success of all your events, from business appointments to social events and weddings.This elegant hotel in Chiapas offers guest easy access to explore a wonderful natural territory, from the Sumidero Canyon, to Palenque archeological zone, San Cristobal de las Casas and San Juan Chamula magical towns, the Agua Azul Waterfalls, Montebello Lagoon and the Lacandona Jungle. ... more   less 

Additional Information about Marriott Tuxtla Gutierrez Hotel

Address: Boulevard Belisario Dominquez 1195 | Col. Santa Elena, Tuxtla Gutierrez 29060, Mexico (Formerly Camino Real Tuxtla Gutierrez)
Location: Mexico > Southern Mexico > Chiapas > Tuxtla Gutierrez
Price Range: $56 - $86 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Marriott Tuxtla Gutierrez Hotel 4*
Number of rooms: 210
Reservation Options:
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Also Known As:
Camino Real Hotel Tuxtla Gutierrez
Marriott Tuxtla Gutierrez Hotel Mexico - Chiapas
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