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Boulevard Dr. Belisario Dominguez 1195 Col Santa Elena, Tuxtla Gutierrez 29060 Mexico
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 01/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Marriott Tuxtla Gutierrez Hotel
Updated 01/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#6 of 63 in Tuxtla Gutierrez
Location
4.0
Cleanliness
4.3
Service
4.2
Value
3.8
Marriott Tuxtla Gutierrez Hotel has been totally renovated with elegant facilities and the highest standards of service. Our hotel in Tuxtla Gutierrez, Mexico offers a swimming pool, business center, high speed Internet, Executive lounge, Spa Tuxtla Gutierrez, the capital of the state of Chiapas, combines modern features and traditions to captivate visitors with the best that Mexico and the world can offer. In this city emerge Marriott Tuxtla Gutierrez Hotel located on Belisario Dominguez Blvd., just 30 min from International Airport and Zona Dorada, and a few meters from Downtown and the Cathedral. It has areas for conferences and meetings with a capacity for as many as 800 guests. This elegant hotel in Chiapas offers guest easy access to explore a wonderful natural territory, from the Sumidero Canyon, to Palenque archeological zone, San Cristobal de las Casas and San Juan Chamula magical towns, the Agua Azul Waterfalls, Montebello Lagoon and the Lacandona Jungle.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Billiards
Kids stay free
Parking
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Airport transportation
Taxi service
Conference facilities
Meeting rooms
Spa
Massage
Salon
Baggage storage
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Spanish
Location
Full view
53Somewhat walkable
Grade: 53 out of 100
57Restaurantswithin 0.75 miles
5Attractionswithin 0.75 miles
Contact
Boulevard Dr. Belisario Dominguez 1195 Col Santa Elena, Tuxtla Gutierrez 29060 Mexico
Name/address in local language
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Rental CarsSee all Tuxtla Gutierrez rental cars
644Reviews12Q+A10Room tips
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Most Recent
Positives - friendly staff, comfortable bed, and good breakfast. Negatives - hard water deposits on the bathroom fixtures and even loose bathroom fixtures, I could hear every noise from the hallway and adjoining room, slow internet (roughly 10 mbps), and the air conditioner did not work well (April in Tuxtla is hot, I arrived late and the room was at 25C. I set it on 17C, and by morning it was only down to 23.5C). The hotel was okay, but dated. It appeared nice at first, but quickly disappointed. Not what I would expect from a Marriott.
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Date of stay: April 2022Trip type: Traveled
Helpful
I chose this hotel to enjoy an afternoon by the pool, before flying back. Turns out, the pool is closed for maintenance works. They told me only after payment (!!). Unacceptable. No one advised me beforehand. Breakfast: for 255 MXP per person you get a very limited buffet, not to Marriott’s standard (last one I visited, 2 weeks ago in Madrid, was way, way better). Also: hot chocolate and cappucinos are considered extras. Service is slow, my chocholate arrived after I finished my meal, left it untouched, was still charged for it (no pool, and not even a small courtesy gesture, fantastic). Room: outdated Noise from the road in the night.
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Date of stay: March 2022Trip type: Traveled
1 Helpful vote
Helpful
Hotel sits on a small hill that gives you great views. The open air lobby, restaurant and pool make you feel like you are outdoors. Service was excellent with a comfortable bed, and good breakfast buffet. After a day of traveling we were able to relax before or trip to San Cristóbal and Mayan ruins.
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Date of stay: March 2022Trip type: Traveled
Helpful
Was excited to stay at this hotel when arrived was greeted promptly after that things went down hill check in was very slow when got to room was old and dirty and amenities that were asked for were not in room called and asked for them 2nd time never showed up ALSO had made several attempts to book a spa vist for wife before showing up at hotel and at hotel and was told would getva call back or a text via whatsapp never happened.... Halways carry sound and can hear every door closing and anyone walking down the halways room heat did not seem to work also as cold out when we were saying in this hotel also pool is very cold All in all was a very disappointed is the quality of hotel
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Date of stay: February 2022Trip type: Traveled
Helpful
I’m a return guest to this hotel and currently staying here for the night, however it might be my last. I checked in 24 hours in advance yet my room was not available when I got here and I was given a subpar room. Room: Sink does not drain and there was hair in it. Definitely disgusting, but more concerning that during a pandemic, they fail to clean properly. I had to sanitize the room myself. There is also mold on the ceiling. Property: Nice areas to hang out. No complaints Parking: Easy and free Getting places: On foot is difficult. Only way in is up a steep hill. So if you have issues walking, go elsewhere or plan on driving.
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Date of stay: November 2021Trip type: Traveled
Helpful
Response from Marriott Tuxtla Gutiérrez, Director General at Marriott Tuxtla Gutierrez Hotel
Responded Nov 29, 2021
Dear Guest, Thank you for taking the time to share your experience at the Marriott Tuxtla Gutierrez Hotel with us. We sincerely apologize for falling short of meeting your expectation. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent from occurring in the future. We appreciate if you could contact us in this Email hmtg.asistentedg@grupodiestra.com to ensure your stay with us. Once again, thank you for your feedback and we hope to serve you again whenever your travels bring you back to Tuxtla Gutierrez
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Check in process took over an hour. They offer an option where they don’t clean your room, it is optional but still. The room was nice. We asked for a pizza and they didn’t let the delivery boy in, even though they called the room and said they would.
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Date of stay: April 2021Trip type: Traveled
Helpful
My Family and I went on a christmas trip, sightseeing mainly the "Cañon del Sumidero". Thanks to Andrea at Reception she was very helpful getting everything squared off for our stay, overall great experience as we recieved an excellent service on behalf of the staff!!
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Date of stay: December 2020Trip type: Traveled
1 Helpful vote
Helpful
Changed my travel plans, and instead of staying 3 days in Tuxtla, I only stayed one. The hotel is one of the best of the Marriott brands that I have been in while traveling in the US and Mexico. Unfortunately, the time traveled was marred with news of COVID-19, so hotels were starting to become empty. I will return though as Chiapas has so much to offer.
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Date of stay: March 2020
1 Helpful vote
Helpful
As a three-star hotel, it is fine. How it is being given a higher rating and the name "Marriott" I don't know. The giant patio, designed to look like a jungle, was a great idea...but today the pool paint is peeling and the whole thing only looks good when lit up by night. Service was poor: their card keys deactivate continuously and they know it, but it hasn't occurred to them to explain to their guests how to deal with this. Ask for ice and you are sent on a wild goose chase only to discover, at the end, that the machine stopped working long ago. Our toilet and sink were both clogged. Had to use ice bucket full of water to get toilet to flush...every day! Windows were filthy dirty...ah, well, I could go on and on...The Marriott folks should be ashamed.
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Date of stay: November 2019
Rooms
Location
Service
2 Helpful votes
Helpful
Response from MarriottTGZ, Director General at Marriott Tuxtla Gutierrez Hotel
Responded Nov 27, 2019
Dear John Thank you for taking the time to share your experience at the Marriott Tuxtla Gutierrez Hotel with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. We sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent from occurring in the future. Once again, thank you for your feedback and we hope to serve you again whenever your travels bring you back to Tuxtla, Gutierrez. Sincerely General Manager
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Our group had a wonderful lunch at the Marriott. Their specialty was beef and that is what we had. Very tasty. Superior service. Our order of Mexican coffee was made tableside and was quite a show. Would recommend eating there.
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Date of stay: October 2019
1 Helpful vote
Helpful
PRICE RANGE
$48 - $64 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
camino real hotel tuxtla gutierrez
FORMERLY KNOWN AS
Camino Real Tuxtla Gutierrez
LOCATION
MexicoSouthern MexicoChiapasTuxtla Gutierrez
NUMBER OF ROOMS
210
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Claim Your Listing Frequently Asked Questions about Marriott Tuxtla Gutierrez Hotel
Which popular attractions are close to Marriott Tuxtla Gutierrez Hotel?
Nearby attractions include Museo de la Marimba (0.5 miles), Parque Caña Hueca (0.2 miles), and Museo De Las Artesanías De Chiapas (0.4 miles).
What are some of the property amenities at Marriott Tuxtla Gutierrez Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Marriott Tuxtla Gutierrez Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Marriott Tuxtla Gutierrez Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Marriott Tuxtla Gutierrez Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Marriott Tuxtla Gutierrez Hotel?
Conveniently located restaurants include La Mansion, Los Helechos, and IHOP Tuxtla.
Are there opportunities to exercise at Marriott Tuxtla Gutierrez Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Does Marriott Tuxtla Gutierrez Hotel have airport transportation?
Yes, Marriott Tuxtla Gutierrez Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Marriott Tuxtla Gutierrez Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Marriott Tuxtla Gutierrez Hotel offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Marriott Tuxtla Gutierrez Hotel?
The staff speaks multiple languages, including English and Spanish.