Marriott Tuxtla Gutierrez Hotel
Boulevard Dr. Belisario Dominguez 1195 Col Santa Elena, Tuxtla Gutierrez 29060 Mexico
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About
#6 of 62 hotels in Tuxtla Gutierrez
Location
4.0
Cleanliness
4.3
Service
4.2
Value
3.8
Marriott Tuxtla Gutierrez Hotel has been totally renovated with elegant facilities and the highest standards of service. Our hotel in Tuxtla Gutierrez, Mexico offers a swimming pool, business center, high speed Internet, Executive lounge, Spa Tuxtla Gutierrez, the capital of the state of Chiapas, combines modern features and traditions to captivate visitors with the best that Mexico and the world can offer. In this city emerge Marriott Tuxtla Gutierrez Hotel located on Belisario Dominguez Blvd., just 30 min from International Airport and Zona Dorada, and a few meters from Downtown and the Cathedral. It has areas for conferences and meetings with a capacity for as many as 800 guests. This elegant hotel in Chiapas offers guest easy access to explore a wonderful natural territory, from the Sumidero Canyon, to Palenque archeological zone, San Cristobal de las Casas and San Juan Chamula magical towns, the Agua Azul Waterfalls, Montebello Lagoon and the Lacandona Jungle.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Billiards
Airport transportation
Parking
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Taxi service
Conference facilities
Meeting rooms
Spa
Massage
Salon
Baggage storage
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Spanish
Hotel links
Special Offer:Earn Marriott Bonvoy bonus points on each stay
Location
58Somewhat walkable
Grade: 58 out of 100
57Restaurantswithin 0.75 miles
5Attractionswithin 0.75 miles
Boulevard Dr. Belisario Dominguez 1195 Col Santa Elena, Tuxtla Gutierrez 29060 Mexico
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See what other travelers are saying
- Califas17 contributionsBeautiful HotelChanged my travel plans, and instead of staying 3 days in Tuxtla, I only stayed one. The hotel is one of the best of the Marriott brands that I have been in while traveling in the US and Mexico. Unfortunately, the time traveled was marred with news of COVID-19, so hotels were starting to become empty. I will return though as Chiapas has so much to offer.Date of stay: March 2020Written March 28, 2020
- ldcallenEl Paso, Texas30 contributionsGreat hotel with unique architectureHotel sits on a small hill that gives you great views. The open air lobby, restaurant and pool make you feel like you are outdoors. Service was excellent with a comfortable bed, and good breakfast buffet. After a day of traveling we were able to relax before or trip to San Cristóbal and Mayan ruins.Date of stay: March 2022Traveled with familyWritten March 20, 2022
- Ronald BOrem, Utah1,229 contributionsNIce HotelYou can usually count on the Marriott to provide a certain level of comfort and this one did. I laugh to myself, though, that they do not provide facial wash cloths in most of their properties and this one was no exception. JWM, I've said for years that you cannot get to a 5 unless you provide this basic of all amenities. Enjoyed our stay.Date of stay: October 2022Traveled with friendsWritten November 8, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Im a Bonvoy Member and stayed on Marriotts around the globe, I’m so sad to say that this is the worst in my own country. The hotel, looks very old everywhere. There is zero maintenance, Front desk very cold feeling, normally a nice front desk invite you to stop by.. well not the case here. We had lunch at the restaurant that took 45 minutes to get to the table with an empty restaurant only 2 or 3 tables at the time. No air conditioning it all. They had this big floor fans that helps a bit but come on!!!!, this is a Marriott not a 2 start hotel. We originally book a 3 night stay but we leave one night early and cancel another extra night at the end of our trip. I reserve a 2 double beds City View deluxe room. They give me room 247 with a terrible parking view room. I call front desk and they change us to room 518 on the 5th floor, on that change we lost my daughter’s Oaxaca handcrafted backpack, we were not able to recovered. In the bedroom our bedsheets and bath towels were ripped off. It feels terrible to use them. Worse case at the pool, I took my youngest kid for swimming, there was no pool towels, I ask a gentlemen for some y that took 35 minutes and when they arrived, the towels conditions were worse than a mechanic shop, juts terrible condition. We ask for an extra sheets for the sofa-bed that took 90 minutes to get there. On our second night, there was tremendous party with a high volume somewhere at the main boulevard that ends close to 4 am. You feel the music as it was next door. (I know the hotel can’t control that, but they can invest on some new technology glass with noise reduction ) again, this is a Marriott!! Our room neighbors were drinking and being loud until 5 am. Terrible. We decided to leve in the morning and cancel our next reservation. So disappointed about our experience.…
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marriott Tuxtla Gutiérrez, Director General at Marriott Tuxtla Gutierrez Hotel
Responded Aug 3, 2023
Estimado Sr. Galán. Gracias por habernos elegido como su primera opción en hospedaje en su llegada a la ciudad de Tuxtla Gutiérrez. Lamentamos que su experiencia en nuestro hotel no haya sido la esperada, no es la calidad de servicio que nos caracteriza. Le reiteramos nuestra más sincera disculpa por la mala experiencia vivida en nuestro hotel. Esperamos que en un futuro no muy lejano, nos vuelva a dar la oportunidad de servirle y vea el verdadero espíritu de hospitalidad que nos caracteriza. Es de suma importancia para nosotros conocer la experiencia de cada huésped que pernocta con nosotros. Quedamos atentos a su aviso para poder comunicarnos directamente con usted. Quedamos a sus órdenes para futuras estancias.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bad location. Looks it’s on the main street but there is no access to the street. You have to go right around the roundabout. Not walkable. You end up spending lots on the taxis. The hotel is open to the elements as the swimming pool has trees around it and needs to be open. Hence the musty smell through out the hotel even in the rooms and the mosquitoes. Checked out three rooms but all smelled of mustiness, especially in the closets! Can’t open the windows, there is small slits under the windows but not enough to air the rooms. Comfy beds. Helpful ladies cleaning the rooms. Front desk not overly friendly, charged us $800 to check In early. Which they gave back as a voucher to spend in the hotel. Value for money breakfast.
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marriott Tuxtla Gutiérrez, Director General at Marriott Tuxtla Gutierrez Hotel
Responded Feb 14, 2023
Dear Guest We appreciate you recently stay with us. We want to offer an apologize. We take very seriusly our guest comments, do not doubt that we will follow up on the áreas we failed to improve, so this type of situation doesnt happen again. It is important to mentioned that our hotel is located in a principal avenue, where the hotels, malls and shops are located. The arquitecture from our hotel, it is inspired in diferent places from our beautiful state. Our distintive, is the emblematic pool that represents the Montebello Lagoons, and the trees play the rol from our dear Lacandona Jungle. The mosquitos are regular in this time of the year because this type of weather. Our check in time it is from 15:00 hours. We hope that you give us another chance to be your hosts. Sincerly, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am Lifetime Titanium within the Marriott Rewards Program. That means that I have 40 years of experience staying at Marriott Hotels around the world. Never have I encountered a Marriott Hotel that is this pathetic- this badly managed and run. The restaurant’s food was, at best, substandard and, at worst, just plain bad. No flavor in any of the overpriced dishes. One expects to pay more at a Marriott restaurant in the hotel. One also expects to receive a good meal. Yes, the overpriced was there. The good meal was not. Far from it. Then there’s the Club M on the 5th floor. To call it a Club M is nothing short of a bad joke. They post hours for the various “amenities,” breakfast, snacks, etc. Why bother? Nobody is there. Nothing is there. Not even a bottle of water. Too pathetic! Finally, our room. There was nothing actually wrong with the room, save for the Rave Club whose noise made sleep impossible until well after 2:00 am. One might argue that the hotel is not in charge of the club and it’s noise. My counter argument is that they have to be aware of that impossible to deal with noise so when the hotel barely has anybody booked (as it did not when we were there) then, for God sake, fill up the other side of the damn place first so people don’t have to deal with this impossible to sleep through noise. I’d rather be at the end of an airport runway! No thought given to the food. No thought given to the Club M. No thought given to the comfort of the hotel guests; not even elite Marriott members. This hotel is an absolute failure and should be stripped of its franchise designation! Then, there was the room. Room…
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Date of stay: February 2023Trip type: Traveled as a couple
Room Tip: Yes, avoid this Marriott!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marriott Tuxtla Gutiérrez, Director General at Marriott Tuxtla Gutierrez Hotel
Responded Feb 3, 2023
Dear Mr. Barry. Thank you for taking the time to share your experience at the Marriott Tuxtla Gutiérrez hotel with us. We sincerely apologize for not exceed your expectations. We understand that Marriott Bonvoy members are really special for us. Unfortunately, the outside noise is an external issue that we have no control over. However, we have sought the way in which our local authorities can take the necessary actions and take control from this situation. In reference about your coments from the M Club, we have shared your feedback with the food and beverage team to ensure the necessary guidelines are in place to prevent from occurring in the future. And once again, we offer our apologies about the experience you recently have with us. If you want to share your experience with our general manager, you can contact him in this Email: erodriguez@grupodiestra.com Sincerely.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
You can usually count on the Marriott to provide a certain level of comfort and this one did. I laugh to myself, though, that they do not provide facial wash cloths in most of their properties and this one was no exception. JWM, I've said for years that you cannot get to a 5 unless you provide this basic of all amenities. Enjoyed our stay.
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Date of stay: October 2022Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The hotel has good architecture but is extremely old. The pool is basically below the lobby, very little privacy. We stayed at a junior suite, the light in bath room didn't work.. bed sheets had smell of humidity.. the door of the bathroom would open or close properly, something to do with wood expanding. The furniture at the hotel is definitely out dated. Definitely expecting more at a suite level. Hotel elevator wasn't working so we had to walk with our 4yr and 2yr old.. The M Loung was not in service so the family had snacks at the restaurant. We waited around 15 minutes to get bean and cheese quedadillas! There were only 3 tables full at the restaurant. The folks sitting next to us had gotten minimum 2 or max 4 orders in the mean time. Many things can be tolerated at the hotel but poor service at the "best" hotel in tuxlta, i think not. Next time we will check out the hilton. Wish us luck, weve only been here for 5 hours.…
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Positives - friendly staff, comfortable bed, and good breakfast. Negatives - hard water deposits on the bathroom fixtures and even loose bathroom fixtures, I could hear every noise from the hallway and adjoining room, slow internet (roughly 10 mbps), and the air conditioner did not work well (April in Tuxtla is hot, I arrived late and the room was at 25C. I set it on 17C, and by morning it was only down to 23.5C). The hotel was okay, but dated. It appeared nice at first, but quickly disappointed. Not what I would expect from a Marriott.
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Date of stay: April 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I chose this hotel to enjoy an afternoon by the pool, before flying back. Turns out, the pool is closed for maintenance works. They told me only after payment (!!). Unacceptable. No one advised me beforehand. Breakfast: for 255 MXP per person you get a very limited buffet, not to Marriott’s standard (last one I visited, 2 weeks ago in Madrid, was way, way better). Also: hot chocolate and cappucinos are considered extras. Service is slow, my chocholate arrived after I finished my meal, left it untouched, was still charged for it (no pool, and not even a small courtesy gesture, fantastic). Room: outdated Noise from the road in the night.
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Date of stay: March 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Hotel sits on a small hill that gives you great views. The open air lobby, restaurant and pool make you feel like you are outdoors. Service was excellent with a comfortable bed, and good breakfast buffet. After a day of traveling we were able to relax before or trip to San Cristóbal and Mayan ruins.
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Date of stay: March 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Was excited to stay at this hotel when arrived was greeted promptly after that things went down hill check in was very slow when got to room was old and dirty and amenities that were asked for were not in room called and asked for them 2nd time never showed up ALSO had made several attempts to book a spa vist for wife before showing up at hotel and at hotel and was told would getva call back or a text via whatsapp never happened.... Halways carry sound and can hear every door closing and anyone walking down the halways room heat did not seem to work also as cold out when we were saying in this hotel also pool is very cold All in all was a very disappointed is the quality of hotel
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Date of stay: February 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I’m a return guest to this hotel and currently staying here for the night, however it might be my last. I checked in 24 hours in advance yet my room was not available when I got here and I was given a subpar room. Room: Sink does not drain and there was hair in it. Definitely disgusting, but more concerning that during a pandemic, they fail to clean properly. I had to sanitize the room myself. There is also mold on the ceiling. Property: Nice areas to hang out. No complaints Parking: Easy and free Getting places: On foot is difficult. Only way in is up a steep hill. So if you have issues walking, go elsewhere or plan on driving.
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Date of stay: November 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marriott Tuxtla Gutiérrez, Director General at Marriott Tuxtla Gutierrez Hotel
Responded Nov 29, 2021
Dear Guest, Thank you for taking the time to share your experience at the Marriott Tuxtla Gutierrez Hotel with us. We sincerely apologize for falling short of meeting your expectation. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent from occurring in the future. We appreciate if you could contact us in this Email hmtg.asistentedg@grupodiestra.com to ensure your stay with us. Once again, thank you for your feedback and we hope to serve you again whenever your travels bring you back to Tuxtla Gutierrez
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$60 - $75 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
camino real hotel tuxtla gutierrez
FORMERLY KNOWN AS
Camino Real Tuxtla Gutierrez
LOCATION
MexicoSouthern MexicoChiapasTuxtla Gutierrez
NUMBER OF ROOMS
210
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Claim Your ListingMARRIOTT TUXTLA GUTIERREZ HOTEL $55 ($̶6̶1̶) - Updated 2023 Prices & Reviews - Mexico - Chiapas
Frequently Asked Questions about Marriott Tuxtla Gutierrez Hotel
Which popular attractions are close to Marriott Tuxtla Gutierrez Hotel?
Nearby attractions include Museo de la Marimba (0.5 miles), Parque Caña Hueca (0.2 miles), and Museo De Las Artesanías De Chiapas (0.4 miles).
What are some of the property amenities at Marriott Tuxtla Gutierrez Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Marriott Tuxtla Gutierrez Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Marriott Tuxtla Gutierrez Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Marriott Tuxtla Gutierrez Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Marriott Tuxtla Gutierrez Hotel?
Conveniently located restaurants include La Mansion, Los Helechos, and IHOP Tuxtla.
Are there opportunities to exercise at Marriott Tuxtla Gutierrez Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Does Marriott Tuxtla Gutierrez Hotel have airport transportation?
Yes, Marriott Tuxtla Gutierrez Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Marriott Tuxtla Gutierrez Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Marriott Tuxtla Gutierrez Hotel offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Marriott Tuxtla Gutierrez Hotel?
The staff speaks multiple languages, including English and Spanish.