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Hilton Garden Inn Tuxtla Gutierrez

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Hilton Garden Inn Tuxtla Gutierrez
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511 Reviews from our TripAdvisor Community

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Showing 76: English reviews
Manhattan, KS
Reviewed December 26, 2014

We stayed here three nights and were unable to find a single hotel employee who spoke English. It was therefore very hard to get our needs addressed. If God forbid an emergency situation had arisen, this language barrier would have been extremely dangerous. If this were a cheap, no-name hotel, we would not be complaining. However, when one spends upwards...

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Helpful?
1Thank Witoldzio
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you for taking the time to share your recent experience with us, our Team Members in the different areas such as Front Desk and Restaurant do speak English and are available 24 hours a day in case you need to address any situation you have during your stay in our property. At Hilton Garden Inn Tuxtla Gutierrez we are...

Reviewed December 24, 2014

Tuxtla Gutiérrez is the capital of the southeastern Mexican State of Chiapas. It can reach 90 degrees Fahrenheit (32 degrees Celsius) at Christmas. So if are looking for an oasis in Tuxtla, this is it. If you are vacationing here or traveling on business there are a handful of good hotels in the city, but the best one in my...

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Helpful?
3Thank BillyJimBob1957
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you very much for your kind comments, we are really proud to know that we comply with all your expectations during your visit to our city, all our Team Members work towards to satisfy all your needs on each of your visits. We hope to see you soon once again, at the Hilton Garden Inn Tuxtla Gutierrez, your home...

Vancleave, United States
Reviewed December 19, 2014

If you will be working or touring in Tuxtla, Mexico then look no further as this is THE place to stay. Everything is awesome from the time you arrive until the time you checkout. The staff is awesome, the rooms are first rate, the restaurant personnel and food are great.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank James M
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you very much for your comments, I'm glad to know that we comply with all your expectations during your recent stay at our Hotel. We hope you provide us the chance to serve you in a near future, at this you Home away from Home, the Hilton Garden Inn Tuxtla Gutierrez! Best regards, Wendoly Sancho

Chapala, Mexico
Reviewed December 9, 2014

Lo siento ...in english. Let me start by saying that the service, cleanliness, and overall experience was great. Only problem was a big one....the nightclub techno music one night until after 2:00 AM! We had a room on the second floor just above the bar area and I was kept awake until the music ended after 2:00 AM. Come on...

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Helpful?
Thank peter p
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review
Google Translation

Quiero tomar un minuto de su valioso tiempo para agradecerle sus comentarios, lamento mucho la experiencia que vivió durante su...

Monterrey, Mexico
Reviewed December 8, 2014

Great hotel to arrive to after being on the road for a few weeks. Let us check in early, quick and tasty room service. Awesome bedding and still has the new hotel smell. Absolutely enjoyed my night here and will book it again next time I go to Tuxtla. Seems like it would be great for business travelers as well!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank MEXMEWONDER
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you so much for your kind comments, we really enjoy to know that we complied with our promise of great service and quality to you during your stay. I hope you will provide us the opportunity to serve you again in a near future, at your home away from home, the Hilton Garden Inn Tuxtla Gutierrez! Best regards, Wendoly...

Reviewed November 27, 2014

After two long trips, back to back when international the other national, I ended up in Hilton Garden Inn, twice this past week. From a previous stay with my wife, I did expect good service and I was not disappointed. I highly recommend Hilton Garden Inn Tuxtla.

Review collected in partnership with Hilton Garden Inn
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Helpful?
2Thank 676elieh
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you for your kind comments, for us at Hilton Garden Inn Tuxtla Gutierrez is an honor to deliver what is expected for our guest, High Quality and Unique Service every time you visit our Hotel. Once again thanks for your comments, we hope to have the chance to host you once again in a near future! Best regards, Wendoly...

Miami, United States
Reviewed November 15, 2014

Excelent service, great location near restaurants and a mall. Great food with international breakfast options like omelets, fruits, cereals, etc., plus additional corner with Mexican food like tamales, black beans, tazcalate, and the like. The only hotel I have been with optional softness of mattress.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Abel M
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you so much for taking the time to share your experience with us, it's a pleasure for us at Hilton Garden Inn to comply with all your expectations every time you visit us. Also we guaranty that you'll be satisfy with all our services and the attributes we have always and this includes as you mentioned our food, the...

Puerto Plata, Dominican Republic
Reviewed November 13, 2014

This is a new good hotel to stay at. All the other hotels in Tuxtla to not add up. Pool is very nice bit a little cool in the winter months. The staff are helpfull and the desk usually will have some one that speaks english.

Review collected in partnership with Hilton Garden Inn
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Helpful?
1Thank Edward O
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you very much for your time and comments, it's an honor to be recognized for you as one of the best Hotels in the city, our staff is always providing the best of them to comply with our guest expectations at all times, providing an excellent service and an unique experience each time you visit us. We hope to...

San Diego, United States
Reviewed October 24, 2014

Everything was excellent, specially all the Staff including the Manager Mr. Oscar Euan. The food in the Hotel Restaurant was great, because they combined the international food with the local Chiapas cousine. The parking space was in front of the Hotel and always with a lot of parking space available.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Francisco Javie... A
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you very much for your comments, we are delightful to know that you enjoy your visit to our Hotel, at Hilton Garden Inn we do the outmost to comply with all your expectations as our Satisfaction Guaranty states! We hope to have the chance to host you again in a near future! Best regards, Wendoly Sancho

Washington DC, District of Columbia
Reviewed October 15, 2014

This hotel is real good value for money. The Rooms are clean, relatively spacious. Breakfast is good. Internet connection is fast and included in the rate. Staff is helpful though with only one concierge, sometimes you need to queue to ask for informations. The hotel is at walking distance from a few restaurants and good coffee shops. If you don't...

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Helpful?
Thank fregalia
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you so much for your kind comments, I'm glad to know that we really comply with our promise of excellence and great service to you during your stay in our Hotel, for us the Hilton Garden Inn Tuxtla Gutierrez is a pleasure to serve you. We hope to have the chance to host you in a near future and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The superbly modern Hilton Garden Inn Tuxtla Gutierrez hotel is situated in the main boulevard and bordered by a plaza, banks and a variety of restaurants. This prime commercial district is ten minutes from downtown, and is an excellent base for conducting business or exploring this vibrant city. Stay at the Hilton Garden Inn Tuxtla Gutierrez hotel for easy access to Angel Albino Corzo International Airport, just thirty-five minutes away. Stay at the Hilton Garden Inn Tuxtla Gutierrez, and find everything you need for a relaxing stay. The hotel is located in the commercial district, which means we know how busy you can be. That's why we provide complimentary WiFi, an on-site restaurant, and a complimentary 24-hour Business Center. ... more   less 

Additional Information about Hilton Garden Inn Tuxtla Gutierrez

Address: Boulevard Doctor Belisario Dominguez # 1641, Tuxtla Gutierrez 29050, Mexico
Location: Mexico > Southern Mexico > Chiapas > Tuxtla Gutierrez
Price Range: $52 - $89 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Tuxtla Gutierrez 3.5*
Number of rooms: 167
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Priceline and Travelocity so you can book your Hilton Garden Inn Tuxtla Gutierrez reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Tuxtla Gutierrez Mexico - Chiapas
Hotel Style:
#1 Business Hotel in Tuxtla Gutierrez
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn Tuxtla Gutierrez staff and other travelers.
4 questions
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Questions? Get answers from Hilton Garden Inn Tuxtla Gutierrez staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a junior suite. Quite nice.”
 of 5 bubbles Jmwitty, Jun 2, 2016 | Read review
“avoid a room close to the elevator”
 of 5 bubbles gdl_traveler1, Jul 7, 2015 | Read review
“We were on the first floor and had no excess noise.”
 of 5 bubbles HarryNJohnon, Mar 25, 2015 | Read review
“The sixth floor (top floor) is for smokers, so be sure to let them know if you are a smoker or not. Also let them know if you want breakfast included in the price of the room.”
 of 5 bubbles BillyJimBob1957, Dec 24, 2014 | Read review
“No music past 11:00 PM!”
 of 5 bubbles 533peterp, Dec 9, 2014 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question