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Hotel San Francisco

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Hotel San Francisco
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117 Reviews from our TripAdvisor Community

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Showing 14: English reviews
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Reviewed December 27, 2016 via mobile

Pictures found online are not of the actual accommodations. Location is great but their customer service is non existent. Apathetic, unfriendly welcome. Front desk staff needs urgent training on basic customer service skills.

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Helpful?
Thank Zeltzin H
hsf10, Director de Recepción at Hotel San Francisco, responded to this review
Google Translation

Estimada Zeltzin El Hotel San Francisco agradece el que nos comparta sus comentarios y opiniones en el muy reconocido portal...

Xalapa, Mexico
Reviewed August 23, 2016

In my last visit to Tapachula, In the San Francisco Hotel, i had a room next to the elevator, a very noisy elevator, it was a bad experience, i hope soon can to fix it, 'cause it is impossible to sleep.

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Helpful?
Thank AgustinNahum
hsf10, Director de Recepción at Hotel San Francisco, responded to this review
Google Translation

Estimado AgustinNahum: El Hotel San Francisco agradece que nos haga sus comentarios en el distinguido portal de TripAdvisor. Nosotros creemos...

Forsyth, Illinois
Reviewed July 24, 2016

Stayed here for 10 nights. Clean and kept well. They took excellent care of us. Always felt safe and felt items in room were safe. No safes in rooms. Good place for groups. We enjoyed our stay. Breakfast was good. OXXO was close for snacks. Only thing is karoke bar is on one side and you can hear the noise...

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Helpful?
Thank J D
hsf10, Director de Recepción at Hotel San Francisco, responded to this review
Google Translation

Estimado JD El Hotel San Francisco agradece mucho el tiempo que se tomo en evaluar al Hotel en el distinguido...

Guatemala City, Guatemala
Reviewed July 13, 2016

It is settle at a good location, for breakfast they serve more or less like a brunch. The price varies according to the season. The rooms are in good conditions, the staff are candid even they do not locate your reservation, but it's been good.

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Thank claudiamaromero
hsf10, Director General at Hotel San Francisco, responded to this review
Google Translation

Estimada Claudia Moreno El Hotel San Francisco agradece mucho sus comentarios hechos a través del distinguido portal de TripAdvisor. Estamos...

Reviewed April 17, 2016 via mobile

We had to go over the border from Guatemala for a visa run and stayed one night here. The hotel was fine, I would stay there again although if you need tourist info they aren't very helpful. I would recommend offering a city map to the guests with some basic info of the local area. Had dinner at the restaurant,...

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Helpful?
Thank BJMGG
hsf10, Director de Recepción at Hotel San Francisco, responded to this review

Hi Mr BJMGG Thank you very mucho for sending us your comments through a popular site like TripAdvisor, we believe your comments will help future visitors of Tapachula stay at our Hotel San Francisco and also we promise you that we will keep working to offer better options at our restaurant Menú. We hope to see you soon.

Guatemala
Reviewed March 29, 2016

Our family spent three nights in this hotel and found it to be adequate. The rooms are clean and towels and A/C nice. The pool is refreshing, though small. It took a long time to check us in due to the computer system being down for over half an hour. Computers provided in the lobby and hit or miss wi-fi...

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Helpful?
Thank clariyandy
hsf10, Director de Relaciones Públicas at Hotel San Francisco, responded to this review

Dear Clariyandy Hotel San Francisco appreciates your comments in the popular site TripAdvisor, will surely be very useful for those who visit Tapachula and plan to stay with us. Let me tell you that every day we remain our restaurant staff to be more aware of the service. We hope to see you back with us. Hace a nice day

Austin, Texas
Reviewed December 29, 2015 via mobile

The people working are kind. The hotel is pretty and peaceful. There are lots of families coming through. I enjoyed the pool to myself yesterday. I would stay here again. I decided it was worth it to pay a little more for a place with a pool. The breakfast buffet is huge and offers fresh juice which is a definite...

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Helpful?
Thank SunshineDallas_TX
hsf10, Director de Recepción at Hotel San Francisco, responded to this review

Dear SunshineDallas_TX Thank you for giving us your feedback in a web page as important as TripAdvisor. We believe your comments would be useful for future visitor in tapachula. Hope to see you soon

Pittsburg, Texas
Reviewed April 29, 2015

We enjoyed a week´s stay at the San Francisco recently. The service was excellent and the staff very helpful. Enjoyed the breakfast buffet every morning. It was wonderful! The only thing we found was that the beds were too firm for our friends and us in both rooms 101 and 102. We had stayed here several years before and did...

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Helpful?
Thank popcorntx
hsf10, Director General at Hotel San Francisco, responded to this review

Dear Mr. Popcorntx The Hotel San Francisco is glad that you and your friends enjoy staying with us. About the beds, every year we change 10 beds for new ones to correct this inconveniences. The 101 and 102 beds had been change today. The Hotel San Francisco is your home in Tapachula and we will be more than glad that...

PORT ALBERNI
Reviewed January 6, 2015 via mobile

I booked this hotel sight unseen and it has been a very pleasant place to stay. The rooms are bright and airy and the plumbing works well. The first night was disturbed by a local disco so they moved me to the back overlooking the pool. It may be a good idea to move to ask for a room at...

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Helpful?
1Thank KSC248
hsf10, Gerente at Hotel San Francisco, responded to this review
Google Translation

Estimado KSC248 Muchas gracias por compartir sus comentarios con nosotros en TripAdvisor. Agradecemos de antemano su preferencia y la oportunidad...

Antigua, Guatemala
Reviewed November 21, 2014

This hotel is clean and quiet, our bed was firm and the breakfast buffet is excellent. Friendly staff and beautiful flower arrangements in the hotel with flowers grown by the owner and arranged by her and the staff. We had a wonderful surprise when we found our car washed by a staff member when we checked out!

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Helpful?
1Thank Tom T
hsf10, Director General at Hotel San Francisco, responded to this review
Google Translation

Estimado Tom T El Hotel San Francisco agradece mucho tus comentarios sobre tu experiencia con nosotros. Te recordamos que somos...

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48 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Fitness Center with Gym / Workout Room
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about Hotel San Francisco

Address: Avenida Central sur No. 94 | Esquina 10 Oriente, Tapachula 30700, Mexico
Location: Mexico > Southern Mexico > Chiapas > Tapachula
Price Range: $34 - $46 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel San Francisco 3.5*
Number of rooms: 103
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Also Known As:
Hotel San Francisco Tapachula, Mexico - Chiapas
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Questions & Answers

Here's what travelers have asked, with answers from Hotel San Francisco staff and other travelers.
3 questions
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Questions? Get answers from Hotel San Francisco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Please get a room far from the elevator”
 of 5 bubbles AgustinNahum, Aug 23, 2016 | Read review
“Request a room away from the bar next door”
 of 5 bubbles 773jd, Jul 24, 2016 | Read review
“You may have to call in advance to make sure your reservation is secure.”
 of 5 bubbles claudiamaromero, Jul 13, 2016 | Read review
“Stay away from the stairwell.”
 of 5 bubbles clariyandy, Mar 29, 2016 | Read review
“Ask for softer beds.”
 of 5 bubbles popcorntx, Apr 29, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question