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All reviewsnice poolswimming poolcultural museumpublic marketnormal hotelc worked greatroom facing the poolthe main streetcentral locationspoke very good englishfitness centercoconut shrimprooms are comfortableado busother hotelssecure parkingmaya museum
This hotel was once my favorite. It’s located near to downtown and convenient. The plumbing in my room needed to be replaced. The tv system sucks, noise from the corridors make for poor sleep. The AC in my room was also rattling.
This place needs...More
1 Thank Mark l
Response from Nicte M, Director Comercial at Capital Plaza HotelResponded 2 weeks ago
We appreciate all your comments, please let us know in wich room number you stayed. We invite you to come back to our hotel. We are renovating our bathrooms and other hotel areas.
The rooms are clean and comfortable and well taken care of. The beds are SUPER comfortable. The staff is nice and housekeeping does a great job. The only minor downside was the slight mildew smell in the room.
Response from Nicte M, other at Capital Plaza HotelResponded 4 weeks ago
Dear CoreyUtek, Thank you for your review and for choosing our hotel. We are happy that you have enjoyed your stay. The issue about the mildew smell wil be reported to the housekeeping department.
My boyfriend and I call this hotel our home in Chetumal, because that is exactly how the staff make us feel. We had stayed there for 4 nights during the end of year holidays for 2016/2017 and I wrote a review for that trip. We...More
Thank Aitiana S
Response from Nicte M, ventas at Capital Plaza HotelResponded January 13, 2018
Dear Aitiana S,
We appreciate your comments about our hotel. It makes us proud to meet the needs of our customers in the best way we can. If you are going to return to our town, do not hesitate to call us.
This place tries really hard. Great staff, especially the doorman. Everyone was friendly and helpful.
Location is great - right across from the highly recommended Museum of Mayan Culture.
Pool is nice. Internet was slow. Clean. Secure parking.
For tourists, Chetumal is a place for...More
1 Thank MattandLady
Response from Nicte M, Ventas at Capital Plaza HotelResponded January 13, 2018
Thank you for taking the time for recommending our hotel to other travelers. I am sure that all our hotel staff enjoyed attending to your needs as much as you enjoyed your stay. We will keep in mind your remark about the internet...More
There is not much to do in Chetumal. We stayed for one night waiting for our flight. The hotel is nice but nothing special. The rooms are comfortable and rather clean but we felt some mold smell in our double. I didn't plan to use...More