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Capital Plaza Hotel

285 reviews
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Traveler (84)
Room & Suite (23)
Pool & Beach (17)
Overview
  • Excellent20%
  • Very good44%
  • Average26%
  • Poor6%
  • Terrible4%
Travelers talk about
“nice pool”(9 reviews)
“swimming pool”(8 reviews)
“cultural museum”(5 reviews)
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
3.5 Star Hotel
All hotel details
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Rooms
Mar 4Mar 5
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (285)Write a Review
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Traveler rating
30
54
36
8
6
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LanguageEnglish
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30
54
36
8
6
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All reviewsnice poolswimming poolcultural museumpublic marketnormal hotelc worked greatroom facing the poolthe main streetcentral locationspoke very good englishfitness centercoconut shrimprooms are comfortableado busother hotelssecure parkingmaya museum
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1 - 5 of 134 reviews
Reviewed 2 weeks ago via mobile

This hotel was once my favorite. It’s located near to downtown and convenient. The plumbing in my room needed to be replaced. The tv system sucks, noise from the corridors make for poor sleep. The AC in my room was also rattling. This place needs...More

1  Thank Mark l
Response from Nicte M, Director Comercial at Capital Plaza HotelResponded 2 weeks ago

We appreciate all your comments, please let us know in wich room number you stayed. We invite you to come back to our hotel. We are renovating our bathrooms and other hotel areas.

Reviewed 4 weeks ago via mobile

The rooms are clean and comfortable and well taken care of. The beds are SUPER comfortable. The staff is nice and housekeeping does a great job. The only minor downside was the slight mildew smell in the room.

Thank CoreyUtek
Response from Nicte M, other at Capital Plaza HotelResponded 4 weeks ago

Dear CoreyUtek, Thank you for your review and for choosing our hotel. We are happy that you have enjoyed your stay. The issue about the mildew smell wil be reported to the housekeeping department. Regards

Reviewed January 3, 2018

My boyfriend and I call this hotel our home in Chetumal, because that is exactly how the staff make us feel. We had stayed there for 4 nights during the end of year holidays for 2016/2017 and I wrote a review for that trip. We...More

Thank Aitiana S
Response from Nicte M, ventas at Capital Plaza HotelResponded January 13, 2018

Dear Aitiana S, We appreciate your comments about our hotel. It makes us proud to meet the needs of our customers in the best way we can. If you are going to return to our town, do not hesitate to call us.

Reviewed December 28, 2017 via mobile

This place tries really hard. Great staff, especially the doorman. Everyone was friendly and helpful. Location is great - right across from the highly recommended Museum of Mayan Culture. Pool is nice. Internet was slow. Clean. Secure parking. For tourists, Chetumal is a place for...More

1  Thank MattandLady
Response from Nicte M, Ventas at Capital Plaza HotelResponded January 13, 2018

Dear MattandLady, Thank you for taking the time for recommending our hotel to other travelers. I am sure that all our hotel staff enjoyed attending to your needs as much as you enjoyed your stay. We will keep in mind your remark about the internet...More

Reviewed November 30, 2017

There is not much to do in Chetumal. We stayed for one night waiting for our flight. The hotel is nice but nothing special. The rooms are comfortable and rather clean but we felt some mold smell in our double. I didn't plan to use...More

1  Thank MikeFinger
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About
Amenities
Top amenities
Pool
Fitness Center with Gym / Workout Room
Room Service
Free Parking
Free High Speed Internet ( WiFi )
Restaurant
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Dry Cleaning
Business Center with Internet Access
Room amenities
Air Conditioning
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
$52 - $71 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$52 - $71 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (84)
Room & Suite (23)
Pool & Beach (17)
Dining (9)
Business Center & Event Rooms (1)
Questions & Answers
Ask a question
Ryan C
July 7, 2017|
Answer
Response from Nicte M | Property representative |
morning Ryan C, There's rates with breakfast included. It's breakfast for 2 adults. On Sundays, buffet is setted and on weekdays is american breakfast..
0
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Kim G
October 7, 2016|
AnswerShow all 2 answers
Response from Nicte M | Property representative |
Good afternoon. We have outdoor parking lot but it is secured and patrolled 24 hrs. The fee is $150.00 MXP per night
1
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Google Translation
Kathy C
August 17, 2016|
AnswerShow all 3 answers
Response from Nicte M | Property representative |
Morning, the a/c is individual in each room.. You can set it as you want
0
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12
Room Tips
"Corner rooms are larger."
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"Get a room that does NOT face the road."
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"They all seemed quiet and similar"
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"Corner rooms are larger."
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