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Mayan Secret Hotel Boutique

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National Highway Km. 9.5, Chetumal 77000 Mexico
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Traveler (27)
Room & Suite (20)
Pool & Beach (5)

About

Location
Cleanliness
Service
Value
Mayan Secret combines the beauty of nature with comfort. Enjoy the elegance of the gardens and the luxury of the bedrooms. Located in a strategic point at the South of Quintana Roo, between Chetumal and Bacalar, Mayan Secret is ideal for adventure and ecotourism. The hotel also offers its facilities for any special event, wedding receptions and a chapel for religious ceremonies.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Board games / puzzles
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Conference facilities
Secured parking
Free internet
Wifi
Public wifi
Internet
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Taxi service
Banquet room
Meeting rooms
Baggage storage
Chapel / shrine
Concierge
Mosquito net
Non-smoking hotel
Outdoor furniture
Picnic area
Sun loungers / beach chairs
Dry cleaning
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Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Microwave
Cable / satellite TV
Bath / shower
Seating area
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Hidden Gem
Languages Spoken
English, Spanish
24Reviews0Q+A2Room tips
Traveler rating
  • 12
  • 4
  • 0
  • 3
  • 5
Time of year
Traveler type
Language
Selected filters
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  • English
Popular mentions
+1
This place is a hidden oasis, just minutes away from Chetumal in a safe, charming country atmosphere. Room had mini fridge, coffee maker, A/C, jacuzzi tub, large closet space, huge bathroom, TV, Internet, hammock, welcome robes, plenty of lighting and shutters/curtains to keep the morning light out. Private balcony, There are several restaurants, neighboring hotels, gas stations, souvenier shopping, and local eats in the area. The hotel is tucked away on beautiful grounds with wildlife, a church, pool, jacuzzi, and many other amenities. The room itself was a grand space with all the necessities thoughtfully available. Chetumal is a beautiful city; if you are looking for a getaway, reserve right away! We almost did not book here due to lack of recent reviews - Always remember that people usually post reviews either if they had an awful experience or a great one! We will definitely return!
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Response from Relax819351, Manager at Mayan Secret Hotel Boutique
Responded Feb 19, 2019
Thank you so much for your comments! We're glad that you enjoyed your stay and would love to see you again soon.
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Romantic, formal and classy-casual. Great for business and vacation. Beautiful pool, spa a business rooms for meetings. They really have such great attention to detail and are very sincerely friendly.
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Response from Relax819351, Manager at Mayan Secret Hotel Boutique
Responded Feb 19, 2019
Thank you so much for your comments! It was a pleasure to have you here with us.
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I stayed here for two nights. Service was good, facilities old, however the worst part was after my stay. Turns out that they charged me twice for the stay and the breakfasts. When I called, the employee said there was nothing she could do and hung up the phone. Never stay here.
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Response from Mayan Secret H, Manager at Mayan Secret Hotel Boutique
Responded Sep 26, 2018
Dear Guest, We're very sorry for your bad experience, we have a new management and we're taking care of your comments, we would like to invite you as a courtesy for you to try our new service and compensate the mistake made for the double booking. Sincerely, Mayan Secret
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+1
This is a great family owned and operated hotel. Great service, great room, great location and great people. The food was excellent and a full breakfast was included ! The only regret is that we could not stay longer ! We would go back in a minute.
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We recently stayed at the Mayan Secret Hotel Boutique in order to explore the beautiful Bacalar lagoon and its surroundings. Sadly this hotel is tremendously overpriced for the quality of the rooms. It advertises itself as a boutique hotel, and they charge you as if it were. Unfortunately, the hotel is in urgent of a renovation and get rooms and dinning area to the level they should have in order to charge the prices they are paying for. Luckily, we didn't have dinner there, but went into town. Breakfast turned out to be horrible. The chef doesn't know that eggs need to be scrambled before putting them in the pan. The only nice thing is the location just outside of the city of Chetumal, and its pool area. All in all, a very disappointing experience.
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Response from Mayan Secret H, Manager at Mayan Secret Hotel Boutique
Responded Sep 26, 2018
Dear Guest, We're very sorry for your bad experience, we have a new management and we're taking care of your comments, we would like to invite you as a courtesy for you to try our new service and renovated rooms. Sincerely, Mayan Secret
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Previous
12
PRICE RANGE
$77 - $129 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooChetumal
NUMBER OF ROOMS
12
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Frequently Asked Questions about Mayan Secret Hotel Boutique
Which popular attractions are close to Mayan Secret Hotel Boutique?
Nearby attractions include Planetario yook' ol kaab (3.6 miles), Liverpool Chetumal (3.4 miles), and Happyland (3.5 miles).
What are some of the property amenities at Mayan Secret Hotel Boutique?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Mayan Secret Hotel Boutique?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Mayan Secret Hotel Boutique?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mayan Secret Hotel Boutique?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Mayan Secret Hotel Boutique?
Conveniently located restaurants include Ristorante Positano, Los Gallos, and Piazza Maggiore.
Are there opportunities to exercise at Mayan Secret Hotel Boutique?
Yes, guests have access to a pool during their stay.
Does Mayan Secret Hotel Boutique have an airport shuttle?
Yes, Mayan Secret Hotel Boutique offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are pets allowed at Mayan Secret Hotel Boutique?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mayan Secret Hotel Boutique offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Mayan Secret Hotel Boutique?
The staff speaks multiple languages, including English and Spanish.