This is no longer a hotel for resting with the family… this is a noisy hotel for events. This is an expensive hotel for the average hotels in Mexico, we planned a relaxed weekend with the babies as my wife had good memories of this hotel… unfortunately the experience was pretty bad. We had a loud party right outside of our window (please refer to the first picture). When we called front desk for help, an employee: Sandra was pretty rude with us, telling the only option for us was to lower the room category (again not a cheap hotel for Mexico), no money back and nothing to do. After filing a complaint of Sandra and taking to the hotel manager, they managed to change us to a similar room, but any way the second picture was outside of the second room… setting another event there. On top of this, we found cockroaches in the Italian restaurant, as our table was outdoors, we think it was hard to eliminate them, but then we found a big one in our room (picture added), where our babies walked the entire weekend. We are not returning to this hotel ever!…
THE GOOD. The hotel has very good facilities. The rooms are good sized. The personnel is very friendly. THE BAD. From the moment you step foot in the hotel, a group of Fiesta Rewards vendors are on you like wasps, trying to sell you vacation plans. They make the experience unpleasant. The rooms had many mosquitoes and small spiders.
This hotel is difficult to rate. Some very good experiences and some unacceptable. The uneven nature of it all results in 3 stars. It could be so much more. Good: Grounds - wonderful, a joy to see and walk Hotel- an amazing structure - puts one into Europe as we wandered the long, empty halls Room - although in need of updating (see below), the bed was good and the reading lights were a nice add. Vanity in the bathroom was too small. Covid cleaning and prevention - well done! Staff - friendly, and mostly well trained. Dining room - the fire in the morning was a nice touch. Restrooms - in the public areas were pristine. Not so good: Internet - none or spotty in the dining area, yet they insist guests use online menus Rooms - need updating Air conditioner in room did not effectively cool and had to open the door to the terrace at night Food - average, nothing special Service - Friendly but dinner service was slow and had to look for our server to get a check. Breakfast was the same - hard to get a second cup of coffee No charges to the room - had to pay as we went - pool service, dinner, breakfast. Very distracting. Had to carry cash or a credit card everywhere. Pool - a beautiful pool, but filled with leaves Net: If Fiesta Americana Can resolve a few issues, this hotel could be a 4.5. …
First time staying at this hacienda. Our favorite part by far was the grounds. Customer service was also excellent. The master suite 623 was amazing and had great views. The “granja” area where the animals are, was great. I loved their baby donkey. All the animals were kept very well and look well fed. The pool was warm, although we did not swim this time. My daughter enjoyed the play set and the tree “house”. We got up early to go for a walk and saw countless very colorful birds. The restaurant was good. We had their rib eye and it was delicious. The breakfast we had the next morning was good. Room service was prompt and brought everything we needed. I think the decoration of the interior was very nice, but for the next one, whenever that may be, it would be nice to see something more rustic and with that Hacienda feel. My only dislike was the checkout time. It’s 11 a.m. there is so much to see that such an early check out time does not allow for full enjoyment of everything this Hacienda has to offer. The small Chappell is a must see. Overall worth visiting at least once, preferably not on special holidays, since the price will be much higher than usual. …
What a pleasant surprise - 2 hour driving from Mex city. Facilities are great and personnel very handy and friendly. The guys from Kivac are unbelievable. We travel with a 10 month baby - it was a walk in the park due to its farm, gardens and spacious rooms. Definitley will come back.
I came back with my family after two years. The hacienda was completely restored, my favorite new places are the Spa and the Bar. Also the rooms are more spacious, the shower is a delight! My old favorites are the petting zoo, the restaurant and the breathtaking scenes. Finally, the weather is great in December; a little bit chilly in the morning and sunny during the day.
The hotel was renewed but this one is not a good one in master suites. Bathroom and shower do not have privacy and if you are traveling with family this is not a good option. Walls inside master suites and decoration in general is far away from what it used to be.
I've been at this hotel 3 times in the last year, and all of them were perfect: great facilities, great attention, nice food and lots of activities for the kids. We also tried the Spa the Legends Tour at night, both are also really good. Thanks Fiesta Americana for another good experience!
Incredible place to disconnect! amazing installations, great people, top customer service; Saturday brunch amazing. Totally recommended for couples or family. Play tennis, ride horses, swim, spa, ping pong, etc.
very nice service & foods also well organized the room(clean & comfortable) Specially I love the farm with small animals(rabbit, tutle, duck, horse...) My son loved that space It is very nice space specially with kids.