This hotel is difficult to rate. Some very good experiences and some unacceptable. The uneven nature of it all results in 3 stars. It could be so much more. Good: Grounds - wonderful, a joy to see and walk Hotel- an amazing structure - puts one into Europe as we wandered the long, empty halls Room - although in need of updating (see below), the bed was good and the reading lights were a nice add. Vanity in the bathroom was too small. Covid cleaning and prevention - well done! Staff - friendly, and mostly well trained. Dining room - the fire in the morning was a nice touch. Restrooms - in the public areas were pristine. Not so good: Internet - none or spotty in the dining area, yet they insist guests use online menus Rooms - need updating Air conditioner in room did not effectively cool and had to open the door to the terrace at night Food - average, nothing special Service - Friendly but dinner service was slow and had to look for our server to get a check. Breakfast was the same - hard to get a second cup of coffee No charges to the room - had to pay as we went - pool service, dinner, breakfast. Very distracting. Had to carry cash or a credit card everywhere. Pool - a beautiful pool, but filled with leaves Net: If Fiesta Americana Can resolve a few issues, this hotel could be a 4.5. …
First time staying at this hacienda. Our favorite part by far was the grounds. Customer service was also excellent. The master suite 623 was amazing and had great views. The “granja” area where the animals are, was great. I loved their baby donkey. All the animals were kept very well and look well fed. The pool was warm, although we did not swim this time. My daughter enjoyed the play set and the tree “house”. We got up early to go for a walk and saw countless very colorful birds. The restaurant was good. We had their rib eye and it was delicious. The breakfast we had the next morning was good. Room service was prompt and brought everything we needed. I think the decoration of the interior was very nice, but for the next one, whenever that may be, it would be nice to see something more rustic and with that Hacienda feel. My only dislike was the checkout time. It’s 11 a.m. there is so much to see that such an early check out time does not allow for full enjoyment of everything this Hacienda has to offer. The small Chappell is a must see. Overall worth visiting at least once, preferably not on special holidays, since the price will be much higher than usual. …
What a pleasant surprise - 2 hour driving from Mex city. Facilities are great and personnel very handy and friendly. The guys from Kivac are unbelievable. We travel with a 10 month baby - it was a walk in the park due to its farm, gardens and spacious rooms. Definitley will come back.
I came back with my family after two years. The hacienda was completely restored, my favorite new places are the Spa and the Bar. Also the rooms are more spacious, the shower is a delight! My old favorites are the petting zoo, the restaurant and the breathtaking scenes. Finally, the weather is great in December; a little bit chilly in the morning and sunny during the day.
The hotel was renewed but this one is not a good one in master suites. Bathroom and shower do not have privacy and if you are traveling with family this is not a good option. Walls inside master suites and decoration in general is far away from what it used to be.
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