A comfortable two night stay at Quetta. Serena Quetta only available best staying option in city. A warm welcome at reception, delicious breakfast with lots of options to choose. Our experience with Chinese food at dinner was excellent with live classical music. Room condition is good with old decor but washrooms require complete renovation. One thing to remember for your stay at any Serena in Pakistan - “shorts” not allowed in hotel premises. You can further confirm at check in time.
I take this as a pound privilege to inform you that I am a constant user of Serena hospitality facilities since 2010, in different cities across the country. Beside Serena outfits I have been travelling abroad in different countries like Africa, Mayamar, Qatar and KSA. Being a sales trainer / motivational speaker and business evaluation head in various national / international organizations, I always measure / gauge the organization from their staff's attitude, their behavior and the organizational ability. It is the fundamental rule of business and my firm believes that the people and the staff are the actual asset of an organization. I always found the team spirit and leadership demonstrated by Mr Imran (GM-Quetta Serena Hotel) was par excellence. Although I am using other Serena properties for stay & for my meetings /workshops in other cities, But it was my first stay & workshop in Serena Quetta & my first introduction with Mr. Imran I spent many days there & during my stay i observed him many times while performing multiple tasks simultaneously like checking of rooms, inspection of food quality, attending guests, coaching of other team members & more, trust me I really impressed with his versatile personality I found it to be my normal obligation to write this by talking my heart out about the Serena chain, which is now a bench mark in the field of hospitality business.I wish you all the best and pray that you maintain your standards as a tradition. Well wishes & KU DOS to Mr. Imran (GM/Quetta Serena Hotel) for his devotion and excellent services in the city like Quetta where there is no competition for him ( as Serena is the only place to stay) but in spite of that he is working hard to keep all the guests at the level of ease. …
Quetta Serena Hotel is the only hotelon Shahrah-e-Zarghoon in the Cantonment area of the city. It can be easily be accessed from all parts of the city. We drove from Karachi to Quetta and this is the only 5-Star hotel with good cooperative staff. Room are expensive but the comfort is well placed. Breakfast was really good and filling with the different variety. You can witness the mountain views from all sides of the hotel filled with amid flower-filled courtyards with fountains and water channels around the fruit orchard. One of the only decent place in the city I can recommend to stay. Market and food access is nearby. They have also an free airport pickup and drop service complimentary. Malls are nearby so you can enjoy the market.
The only four star deluxe hotel in #quetta, #pakistan. It has the furnishings of the culture traditional works of #balochistan and the finest luxury modern interiors of lighting and chandeliers. This hotel provides the pick and drop complimentary services to all the Serena customers was quite impressive. I love the way how the cleaners were available for 24 hrs making sure that the hotel is cleaned and upgraded with room service if needed for late hrs too. The reception desk were very welcoming and very professional. The booking for room was very fast and convenient without waiting for long time. The rooms were clean and complimentary gifts for personal products were given and room service was available all the time. Complimentary Internet facility was another plus point with best service provided. Ratings : ⭐⭐⭐⭐⭐…
Quetta Serena is situated in the Center of city. Ambiance is good with comfortable rooms. It has well maintained lawns. However due to lack of competition there are many deficiencies. No kettle or tea making facilities the rooms. Climate control in the room’s air conditioning wasn’t working properly. Most disappointing part was breakfast. The croissants were stale and variety of dishes was lesser than other comparable hotels. Management needs to look into the deficiencies seriously since these will affect the repute of Serena hotels generally. Overall a good experience except for food and amenities.
A good stay with my family. They upgraded one of our rooms to a suite, without asking. Friendly service and clean rooms. The beds and pillows could have been more comfortable. More local dishes, a larger variety of desserts, and better baked goods would have added to the experience.
Serena has a very central location in Quetta. The architecture and ambiance is good and in line with the beautiful and rich cultural heritage of Balochistan. The rooms are very cozy (I visited during one of the coldest days when it was -10 in early hours of the day). The food is also good, and more Balochi dishes should be added.
I have been staying in Quetta Serena from last more than 10 years. The hotel's architecture is awesome inspired from a traditional architecture of the Baloch village. The hotel's rooms are superbly clean and very well kept and decorated with traditional Baloch ornaments. Restaurants serve variety of cuisine from Balochistan & rest of Pakistan.
I had dined in the Quetta Serena, a couple of times but this was my first experience of hotel. Competition is the key to performance, unfortunately, absence of same makes Quetta Serena’s management a lazy and unprofessional one. The hotel, theme and food was great but what could have been an excellent experience was spoiled by the management. 4 stars for hotel, 1 star for management.
Revitalised memories of previous visits to Serena Quetta, last time it was 14 years back. Same ambiance & same exquisite taste of meals. I found their Chicken corn soup as tasty as it was years back & I loved it. Beef paya is another dish worth trying. Rooms are typicalof Serena chain across Pakistan, having touch of tradition & heritage.