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Shahrah-e-Zarghoon, Quetta Pakistan
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Traveler (108)
Room & Suite (26)
Dining (23)

About

#1 of 8 hotels in Quetta
Location
4.0
Cleanliness
4.1
Service
3.9
Value
3.7
Located in the city center and spread over six acres, Quetta Serena Hotel is prominently located on Shahrah-e-Zarghoon in the Cantonment area. The hotel is conveniently accessible from all parts of the country and is linked by air, rail, and road network. It has a character of its own. It has incorporated many stunning architectural and decorative elements of the local Baloch people - famed for their chivalry and martial prowess. Traditional arts and crafts, decorative patterns and other graphic designs found throughout the plush interior of the hotel are an affirmation of pride in the local culture and aesthetic traditions.With stunning mountain views on all sides, the hotel is set amid flower-filled courtyards with fountains and water channels around the fruit orchards. It provides guests with first-class amenities and a world of luxury where the service is warm and gracious. From the doormen to the reception, to the room service and everything in between, it promises to make each one's stay a memorable one.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Restaurant
Airport transportation
Business Center with Internet Access
Conference facilities
Secured parking
Wifi
Hot tub
Breakfast buffet
Breakfast in the room
Car hire
Banquet room
Meeting rooms
Massage
Salon
24-hour security
BBQ facilities
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Shops
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Bath / shower
Seating area
VIP room facilities
Clothes rack
Iron
Wake-up service / alarm clock
Complimentary toiletries
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Room types
Bridal suite
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English
95Reviews1Q+A23Room tips
Traveler rating
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Shoaib A wrote a review Oct 2022
Islamabad, Pakistan179 contributions24 helpful votes
+1
A comfortable two night stay at Quetta. Serena Quetta only available best staying option in city. A warm welcome at reception, delicious breakfast with lots of options to choose. Our experience with Chinese food at dinner was excellent with live classical music. Room condition is good with old decor but washrooms require complete renovation. One thing to remember for your stay at any Serena in Pakistan - “shorts” not allowed in hotel premises. You can further confirm at check in time.
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Abid R wrote a review Jul 2022
Islamabad, Pakistan61 contributions13 helpful votes
I take this as a pound privilege to inform you that I am a constant user of Serena hospitality facilities since 2010, in different cities across the country. Beside Serena outfits I have been travelling abroad in different countries like Africa, Mayamar, Qatar and KSA. Being a sales trainer / motivational speaker and business evaluation head in various national / international organizations, I always measure / gauge the organization from their staff's attitude, their behavior and the organizational ability. It is the fundamental rule of business and my firm believes that the people and the staff are the actual asset of an organization. I always found the team spirit and leadership demonstrated by Mr Imran (GM-Quetta Serena Hotel) was par excellence. Although I am using other Serena properties for stay & for my meetings /workshops in other cities, But it was my first stay & workshop in Serena Quetta & my first introduction with Mr. Imran I spent many days there & during my stay i observed him many times while performing multiple tasks simultaneously like checking of rooms, inspection of food quality, attending guests, coaching of other team members & more, trust me I really impressed with his versatile personality I found it to be my normal obligation to write this by talking my heart out about the Serena chain, which is now a bench mark in the field of hospitality business.I wish you all the best and pray that you maintain your standards as a tradition. Well wishes & KU DOS to Mr. Imran (GM/Quetta Serena Hotel) for his devotion and excellent services in the city like Quetta where there is no competition for him ( as Serena is the only place to stay) but in spite of that he is working hard to keep all the guests at the level of ease.  
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Date of stay: July 2022
Rooms
Location
Service
Trip type: Traveled on business
Room Tip: Use Traditional local food like saji
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Junnaid wrote a review Dec 2021
Karachi, Pakistan410 contributions84 helpful votes
+1
Quetta Serena Hotel is the only hotelon Shahrah-e-Zarghoon in the Cantonment area of the city. It can be easily be accessed from all parts of the city. We drove from Karachi to Quetta and this is the only 5-Star hotel with good cooperative staff. Room are expensive but the comfort is well placed. Breakfast was really good and filling with the different variety. You can witness the mountain views from all sides of the hotel filled with amid flower-filled courtyards with fountains and water channels around the fruit orchard. One of the only decent place in the city I can recommend to stay. Market and food access is nearby. They have also an free airport pickup and drop service complimentary. Malls are nearby so you can enjoy the market.
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Date of stay: December 2021
Value
Cleanliness
Service
Room Tip: Good rooms and less quiet than normal. mountain view plus the shopping malls are nearby. Very safe
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Winkcheers wrote a review Oct 2021
Dubai, United Arab Emirates753 contributions87 helpful votes
+1
The only four star deluxe hotel in #quetta, #pakistan. It has the furnishings of the culture traditional works of #balochistan and the finest luxury modern interiors of lighting and chandeliers. This hotel provides the pick and drop complimentary services to all the Serena customers was quite impressive. I love the way how the cleaners were available for 24 hrs making sure that the hotel is cleaned and upgraded with room service if needed for late hrs too. The reception desk were very welcoming and very professional. The booking for room was very fast and convenient without waiting for long time. The rooms were clean and complimentary gifts for personal products were given and room service was available all the time. Complimentary Internet facility was another plus point with best service provided. Ratings : ⭐⭐⭐⭐⭐
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Date of stay: October 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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AJ1 wrote a review Mar 2021
Islamabad, Pakistan219 contributions49 helpful votes
Quetta Serena is situated in the Center of city. Ambiance is good with comfortable rooms. It has well maintained lawns. However due to lack of competition there are many deficiencies. No kettle or tea making facilities the rooms. Climate control in the room’s air conditioning wasn’t working properly. Most disappointing part was breakfast. The croissants were stale and variety of dishes was lesser than other comparable hotels. Management needs to look into the deficiencies seriously since these will affect the repute of Serena hotels generally. Overall a good experience except for food and amenities.
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Date of stay: March 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Saeed_Motiwala wrote a review Feb 2021
Karachi, Pakistan45 contributions54 helpful votes
A good stay with my family. They upgraded one of our rooms to a suite, without asking. Friendly service and clean rooms. The beds and pillows could have been more comfortable. More local dishes, a larger variety of desserts, and better baked goods would have added to the experience.
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Date of stay: February 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ahmed wrote a review Dec 2020
Islamabad, Pakistan1 contribution
Serena has a very central location in Quetta. The architecture and ambiance is good and in line with the beautiful and rich cultural heritage of Balochistan. The rooms are very cozy (I visited during one of the coldest days when it was -10 in early hours of the day). The food is also good, and more Balochi dishes should be added.
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Date of stay: December 2020
Rooms
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Khurram Shahzad wrote a review Jan 2020
Islamabad, Pakistan2 contributions
I have been staying in Quetta Serena from last more than 10 years. The hotel's architecture is awesome inspired from a traditional architecture of the Baloch village. The hotel's rooms are superbly clean and very well kept and decorated with traditional Baloch ornaments. Restaurants serve variety of cuisine from Balochistan & rest of Pakistan.
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Date of stay: January 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from RashidU16, General Manager at Quetta Serena Hotel
Responded Jan 23, 2020
Dear Mr. Khurram Shahzad, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Quetta Serena Hotel! Rashid Uddin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Crimson786 wrote a review Nov 2019
Islamabad Capital Territory, Pakistan173 contributions59 helpful votes
I had dined in the Quetta Serena, a couple of times but this was my first experience of hotel. Competition is the key to performance, unfortunately, absence of same makes Quetta Serena’s management a lazy and unprofessional one. The hotel, theme and food was great but what could have been an excellent experience was spoiled by the management. 4 stars for hotel, 1 star for management.
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Date of stay: November 2019Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sporadic Traveller wrote a review Nov 2019
Karachi, Pakistan145 contributions45 helpful votes
+1
Revitalised memories of previous visits to Serena Quetta, last time it was 14 years back. Same ambiance & same exquisite taste of meals. I found their Chicken corn soup as tasty as it was years back & I loved it. Beef paya is another dish worth trying. Rooms are typicalof Serena chain across Pakistan, having touch of tradition & heritage.
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Date of stay: November 2019Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$162 - $177 (Based on Average Rates for a Standard Room)
LOCATION
PakistanBalochistan ProvinceQuetta
NUMBER OF ROOMS
140
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QUETTA SERENA HOTEL $140 ($̶2̶0̶4̶) - Updated 2022 Prices & Reviews - Pakistan

Frequently Asked Questions about Quetta Serena Hotel
Which popular attractions are close to Quetta Serena Hotel?
Nearby attractions include Gold City Shopping Mall (0.2 miles) and Gol Masjid (0.4 miles).
What are some of the property amenities at Quetta Serena Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Quetta Serena Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Quetta Serena Hotel?
Guests can enjoy an on-site restaurant and barbeque facilities during their stay.
Is parking available at Quetta Serena Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Quetta Serena Hotel?
Conveniently located restaurants include Lehri Sajji House, Usmania Tandoori Restaurant, and Gulshan Karahi.
Are there opportunities to exercise at Quetta Serena Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Does Quetta Serena Hotel have airport transportation?
Yes, Quetta Serena Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Quetta Serena Hotel located near the city center?
Yes, it is 0.3 miles away from the center of Quetta.
Are any cleaning services offered at Quetta Serena Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Quetta Serena Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.