We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Aston Pontianak Hotel & Convention Center

Enter dates for best prices
powered by PriceFinder
Best prices for your stay
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Aston Pontianak Hotel & Convention Center
View Map
Add Photo Write a Review

237 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 125: English reviews
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW via mobile

I visited a colleague there and I saw 2 cockroaches there, the room was smell bad, old television, old furniture, lack of lights, tend do dark, it wasnt worth for the rate. Please change the carpet, its creepy.

Helpful?
Thank Freakisha
Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear Freakisha, Thank you for taking the time to write us a review. We are truly sorry to know that your experience was not the one of complete satisfaction. We highly appreciate our guest comment as it is the best source for us to improve our service and make sure that what we deliver in line with our guests' expectations.... More 

Jakarta Utara
1 review
3 of 5 stars Reviewed 2 weeks ago

Location next to Gajahmada so lots of local food around. Overall, its nice hotel, but sound proofing is the worst one. You can hear music beat at your room middle of night, especially, at weekend too loud and noisy. Then the receptionist wasnt so professional. I had bad experience during my check out, simply because she did multitasking by accepting... More 

Review collected in partnership with this hotel

Helpful?
Thank suwito_phua
Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear suwito_phua, Thank you for staying with us and sharing your feedback for Aston Pontianak Hotel & Convention Center. We can not be more agree with you about our location, right in the middle of Pontianak City where everything are within walking distance. About the soundproofing, we did some adjustment and apparently it did not change as expected but please... More 

Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This hotel has a good service, the staffs are nice and helping. Room is spacious and i love how they prepared the welcome fresh fruit everytime i stay there. The only thing is this hotel need to be renovated. Other than that they just perfect, location wifivery good . Oh the swimming pool is small and gym is not as... More 

Helpful?
Thank Elisabeth S
Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear Elisabeth S, Thank you for taking the time to write us a review. We agree with you about our Hotel location, in the heart of Pontianak City and and we do have the largest rooms available here in Pontianak. In order to enhance the service and comfort of our guests, our hotel also equipped with 100 Mbps super internet... More 

Miami, Florida
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Everything about this hotel was a good experience. I was only there for a layover between Kuching and Ketapang but this hotel almost made me wish I was in Pontianak longer. I was not very happy with Pontianak itself as the air was chokingly thick with smoke and air pollution. Insode the hotel was nice. Restaurnat was another surprise and... More 

Helpful?
Thank wildliferescue
Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear wildliferescue, Thank you for taking the time to write us a review. Glad to know that you found our hotel beautiful and we were able to restore your delight when you were experiencing the smoke haze in Pontianak. We are sorry for smoke-haze pollution because at this time of the year which is the drought season, it brings occasional... More 

Singapore, Singapore
1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

We pre-booked from booking.com and specifically asked for non-smoking rooms. We have also re-iterated this again during check-in that we requested for non-smoking rooms. We only found out the truth on the second night that our room was filled with very strong cigarette smoke smell seeping through the doors (we hv connecting door to strange's room). Upon informing the receptionist,... More 

Helpful?
Thank rezaantono
Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear rezaantono, Thank you for taking the time to share your feedback and we truly apologize for the inconvenience. The Hotel was running at very high occupancy when the human error took place. But nevertheless, we understand that what you experienced was unacceptable. An investigation is on going with the responsible department and please rest assured that we will make... More 

Bekasi
1 review
3 of 5 stars Reviewed 3 weeks ago

I requested breakfast for take away bt they not prepared it I paid 200,000 for car rental to airport cost 130,000 but they forgot to give me the change Very bad experience stay here, not as my fren recoomendation

Review collected in partnership with this hotel

Helpful?
Thank junotj
Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear Junotj, thank you for taking your valuable time to write us a feedback. First of all, let us apologize on behalf of your unpleasant stay. We already took this matter with the responsible departments and we have contacted you in regards to the change and a solution has been selected. Again, it's our mistake and please accept our sincere... More 

Jakarta, Indonesia
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Enjoying the suite rooms for my friend's wedding, we like the room is big and can contain many guests. The service is good, and the wedding dinner is also satisfying. The ballroom is a bit too small but overall is a nice hotel.

Helpful?
Thank IMELDA I
Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear IMELDA I, Thank you for giving us a wonderful review! I can not be happier receiving such a review from our guest like yourself. Glad to hear that you had an enjoyable stay with us and we were able to make you feel comfortable through our services and facilities. It was a pleasure having you with us and we... More 

Jakarta, Indonesia
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 10, 2016

Visit Pontianak for business and stay at Aston Pontianak, good location specially at night there is so many "Starbucks" across the road. Lots of seafood resto near hotel and traditional food. Amazingly the speed of internet was so fast, clean room and the staff very helpful.

Helpful?
Thank Yonattan H
Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear Yonattan H, First of all, thank you for choosing Aston Pontianak Hotel & Convention Center to accommodate your stay during your recent business trip to Pontianak. I'm grateful with your comments on the Hotel's location, the room and our service. We are happy to be able to deliver delightful moments of heartfelt service to our guests through our service.... More 

Bekasi, Indonesia
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 31, 2016

If you like to enjoy the mall, this is the hotel you must choose. Walking distance to the mall . The services is good. Room not too big. The breakfast not to good. Choose the room with swimming pool vies better than you choose the city view, because city view you can only see a roof.

Helpful?
Thank NettyGan
Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear NettyGan, Thank you for your kind review. But let me clarify some information about our hotel : 1. Our hotel is located at the heart of the city, which is at Gajahmada street and it's about 10 minutes away by car to reach the mall. 2. For the room view, we have 2 choices which are Garden Lounge view... More 

Lebanon
1 review
2 of 5 stars Reviewed May 31, 2016

I was calling the hotel to conform the booking but the staff who answered the phone asking me to wait a minute after I wait for half and hour he turn of the phone and he I call again they did the same

Review collected in partnership with this hotel

Helpful?
Thank Abboody72
Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear Abboody72, we are very sorry about the incident. But let us clarify a few things, when you first called in to check, we did inform you that the guest has not checked in yet. A moment later, we received a request from our guest not to receive any incoming calls all and we just follow his instruction. As the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

122 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (106)
Viewed
Room/Suite (25)
Viewed
Business Center/Function Rooms (4)
Viewed
Hotel & Grounds (19)
Viewed
Dining (5)
Viewed
Bathroom (2)
Viewed
Pool/Beach Area (3)
Viewed
View from Room (2)
Viewed
0:48
Videos (1)
Viewed
Other (45)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (16)
Viewed
Hotel & Grounds (2)
Viewed
Room/Suite (2)
Viewed
Dining (2)
Viewed
Business Center/Function Rooms (1)
Viewed
Pool/Beach Area (1)
Viewed
Other (8)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Pontianak hotels
1.2 mi away
Mercure Pontianak
Mercure Pontianak
#1 of 30 in Pontianak
4.0 of 5 stars 374 reviews
0.1 mi away
Harris Hotel Pontianak
Harris Hotel Pontianak
#3 of 30 in Pontianak
4.0 of 5 stars 76 reviews
0.7 mi away
Golden Tulip Pontianak
Golden Tulip Pontianak
#7 of 30 in Pontianak
3.5 of 5 stars 73 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
Hotel Santika Pontianak
Hotel Santika Pontianak
#4 of 30 in Pontianak
3.5 of 5 stars 132 reviews
1.0 mi away
BEST WESTERN Kota Baru
BEST WESTERN Kota Baru
#5 of 30 in Pontianak
4.0 of 5 stars 30 reviews
7.4 mi away
Gardenia Resort and Spa
Gardenia Resort and Spa
#27 of 30 in Pontianak
4.0 of 5 stars 77 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Aston Pontianak is a modern International 4 star Hotel with vast conference and exhibition facilities committed to the highest international standards and a wide range of facilities to suit the needs of conference delegates, corporate business travelers and families on joyful weekend trip. ... more   less 

Additional Information about Aston Pontianak Hotel & Convention Center

Address: Jln. Gajahmada 21, Pontianak 78121, Indonesia
Location: Indonesia > Kalimantan > West Kalimantan > Pontianak
Price Range: $35 - $57 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Aston Pontianak Hotel & Convention Center 4*
Number of rooms: 153
Reservation Options:
TripAdvisor is proud to partner with Expedia, Priceline, Asiatravel.com Holdings, Agoda, Booking.com, Hotwire, Hotels.com and Travelocity so you can book your Aston Pontianak Hotel & Convention Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Aston Pontianak Hotel And Convention Center
Aston Pontianak Hotel Pontianak
Hotel Style:
#1 Spa Hotel in Pontianak
#2 Luxury Hotel in Pontianak
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay