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Mercure Pontianak

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Mercure Pontianak
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373 Reviews from our TripAdvisor Community

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Showing 244: English reviews
Pontianak, Indonesia
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

this is ideal place for ur trip and i am in love with the breakfast.. so tasty and delicious.. you can find the large room. the bed so comfort and clean too. the best hotel in pontianak. about the price i think not expensive. my son was so happy with the 1st suite.. you must choose and try this hotel... More 

Helpful?
Thank ndaazzam
MercurePontianak, General Manager at Mercure Pontianak, responded to this review

Dear Mr. Azzam, Thank you for taking your valuable time to let us know your experience at Mercure Pontianak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

Mercure Pontianak has never stopped mesmerizing me. On 4th July 2016, I was in Pontianak and just planning to break my fasting obligation at the restaurants with my family. With the warmth and friendly treatment during our meal, from the F&B Supervisor (I think), to the Executive Manager and right to the GM, we were dumbfounded by their inter-personal skill.... More 

Helpful?
Thank MaxManaff
MercurePontianak, General Manager at Mercure Pontianak, responded to this review

Dear Mr. Max Manaff, Thank you for taking your valuable time to let us know your experience at Mercure Pontianak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More 

Yogyakarta, Indonesia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

I've stayed here countless of times as it is still the best hotel in Pontianak. Generally, the rooms spacious enough and well appointed. The service is good and people are generally polite and responsive. The location is perfect, right in the middle of the main road of A. Yani street and Ayani Mega Mall (biggest one in the city) is... More 

Helpful?
Thank Pangeran A
MercurePontianak, General Manager at Mercure Pontianak, responded to this review

Dear Mr. Pangeran, Thank you for taking your valuable time to let us know your experience at Mercure Pontianak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Yogyakarta, Indonesia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The Mercure has been my choice when visiting Pontianak. Apart from good location - within easy access to airport and close to a shopping mall - the hotel room is comfortable, clean and tidy. Breakfast is one of my favourite time when staying in hotel, and this hotel certainly has a wide range of delicious dishes. The pick of local... More 

Helpful?
Thank Rimba56
MercurePontianak, General Manager at Mercure Pontianak, responded to this review

Dear Mr. Rimba, Thank you for taking your valuable time to let us know your experience at Mercure Pontianak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

1 review
4 of 5 stars Reviewed July 16, 2016 via mobile

Good service, staff is english conversant ...Dinner menu is tasty but limited ...Gym is small but has all basic necessities , 1.3 m deep swimming pool nicely maintained ..BBQ on weekends is good with live music performance in lobby.

Helpful?
Thank AshwinNaique
MercurePontianak, General Manager at Mercure Pontianak, responded to this review

Dear Mr. Ashwin, Thank you for taking your valuable time to let us know your experience at Mercure Pontianak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Level Contributor
22 reviews
11 hotel reviews
4 of 5 stars Reviewed June 30, 2016 via mobile

as a business hotel this place has met my expectation. I am used to go to many hotels and this one is giving all minimum requirements: spacy and clean room, strong water on shower and wc..all well maintained. This hotel tries to serve variety of breakfast for their guest, from western,asian, to local traditional food and drink like "jamu" ..I... More 

Helpful?
Thank Okamah
MercurePontianak, General Manager at Mercure Pontianak, responded to this review

Dear Mr. Okamah, Thank you for taking your valuable time to let us know your experience at Mercure Pontianak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Bekasi, Jawa Barat, Indonesia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 30, 2016

I stayed 2 nights. Great location (near shopping mall), tidy rooms, good service. But the breakfast option weren't fantastic and they were so slow at replacing the clean glasses therefore when I wanted to drink, I had to pick coffee cup instead of the typical transparant glass.

Helpful?
Thank Martha L
MercurePontianak, General Manager at Mercure Pontianak, responded to this review

Dear Mrs. Martha, Thank you for taking your valuable time to let us know your experience at Mercure Pontianak. We apologize for the inconvenience during your stay with us related services at restaurant, however please rest assured that necessary actions have been taken to prevent the same experience happens in the future. Should your future brings you back to Pontianak,... More 

Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 1, 2016 via mobile

I'm happy staying here because the staff is realy helpful and they are so friendly. Always welcoming guest with smile from the receptionist, room service staff and housekeeping.. Breakfast is great. They have plenty of food choices. Location close to shopping mall, just take a walk for 5 mins.. Overall good hotel, i think the best in pontianak.

Helpful?
Thank Pauwlla
MercurePontianak, General Manager at Mercure Pontianak, responded to this review

Dear Pauwlla, Thank you for taking your valuable time to let us know your experience at Mercure Pontianak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Jakarta, Indonesia
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed May 29, 2016

The hotel near by airport but for night life is empty. The entertainment just around Mall Pontianak because beside hotel. If you want go to visit museum just walking from hotel. The pool is small and haven't lifeguard.

Helpful?
Thank adiwz
MercurePontianak, General Manager at Mercure Pontianak, responded to this review

Dear Mr. Adi, Thank you for taking your valuable time to let us know your experience at Mercure Pontianak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Pontianak, Indonesia
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed May 26, 2016 via mobile

Me and my wife sometimes stayed at mercure pontianak just for weekend break and this time we brought our baby boy with us. I've been their customer for as long as i can remember and what i can say is that the service is getting worse but not in all aspect. First i arrived walked from our car to front... More 

Helpful?
Thank Rick G
MercurePontianak, General Manager at Mercure Pontianak, responded to this review

Dear Mr. Rick, Thank you for taking your valuable time to let us know your experience at Mercure Pontianak. We apologize for the inconvenience during your stay with us, however please rest assured that necessary actions have been taken to prevent the same experience happens in the future. Should your future brings you back to Pontianak, Hotel Management would be... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Mercure Pontianak will set a new standard for Services, Style and Comfort in West Kalimantan. Perfect location for business and leisure travel. It is just 15 minutes drive from Supadio Airport and right at the city centre. Adjacent to the Biggest Shopping Mall Complex in West Kalimantan, A Yani Mega Mall. Mercure Pontianak is the first International Hotel in town. ... more   less 

Additional Information about Mercure Pontianak

Address: Jln. Ahmad Yani No. 91, Pontianak 78124, Indonesia
Location: Indonesia > Kalimantan > West Kalimantan > Pontianak
Price Range: $30 - $43 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Pontianak 4*
Number of rooms: 265
Reservation Options:
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Also Known As:
Mercure Pontianak Hotel Pontianak
Hotel Style:
#1 Luxury Hotel in Pontianak
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