Ibis Balikpapan
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Jln. Eri Suparjan I No 2, Balikpapan 76112 Indonesia
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Room & Suite (25)
Dining (9)
About
#15 of 114 in Balikpapan
Location
4.0
Cleanliness
3.7
Service
3.6
Value
3.7
Looking for a place to stay in Balikpapan? Then look no further than Ibis Balikpapan, a budget friendly hotel that brings the best of Balikpapan to your doorstep.
Free wifi is offered to guests, and rooms at Ibis Balikpapan offer air conditioning.
During your stay, take advantage of some of the amenities offered, including room service. Guests of Ibis Balikpapan are also welcome to enjoy an on-site restaurant. For travelers arriving by car, free parking is available.
Nearby landmarks such as Tukong Hill Lighthouse (1.7 mi) and Mahavihara Buddhamanggala (2.2 mi) make Ibis Balikpapan a great place to stay when visiting Balikpapan.
While you’re here, be sure to check out some of the southwestern restaurants, including Garden Restaurant and AQVA Restaurant, all of which are a short distance from Ibis Balikpapan.
Looking to explore? Then look no further than Bekapai Park (0.5 mi), which is a popular Balikpapan attraction – and it is conveniently located within walking distance of the hotel.
We’re sure you’ll enjoy your stay at Ibis Balikpapan as you experience everything Balikpapan has to offer.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Outdoor pool
Free breakfast
Tennis court
Kids stay free
Babysitting
Airport transportation
Parking
Wifi
Restaurant
Breakfast buffet
Children Activities (Kid / Family Friendly)
Kids club
Taxi service
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Baggage storage
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Budget
Languages Spoken
Indonesian
Location
Full view
70Somewhat walkable
Grade: 70 out of 100
72Restaurantswithin 0.75 miles
10Attractionswithin 0.75 miles
Contact
Jln. Eri Suparjan I No 2, Balikpapan 76112 Indonesia
Getting there
Rental CarsSee all Balikpapan rental cars
233Reviews3Q+A10Room tips
Reviews
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Pros Stayed here for 3 nights. At first I was a bit disappointed because the room was small and the bathroom was smaller. But after the first night, it grew on me. Super clean. Hot water works shower super good and spacious enough for me. Everything works. I went there by motorbike. Parking super easy and quite safe. Ibis doesn’t have swimming pool but we can use Novotel’s swimming pool. Which is awesome. Aircon is good. Sheets and towels are clean. Location location location! I love it! Prime location i tell you. Cons It was my birthday during the stay, and looking at other people review being celebrated by a surprise cake i kinda hoped i get the same treatment. But no one came to me. So sad. It was my solo trip. I also noticed there were no hospitality spirit among the staff at the Front Office. It’s like they have lost the spark. Idk what happened but i think you should fix that soon. They seemed not happy. Except for my favorite chubby male staff of housekeeping. He still got that hospitality vibe when facing a guest. I can feel good vibes from him. Overall it was a pleasant stay. I’ll be back for sure! Merry Christmas and Happy New Year!…
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Date of stay: December 2021Trip type: Traveled
Room Tip: Use the basement floor if you want to swim at Novotel. Direct access elevator to your floor at...
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Helpful
What a friendly staff!! I knew it from the start when I meet the security guy. Special thanks to Ms. Mumun, she's so helpful in helping my check-ins, the room was so cozy, clean, and tidy. Cool lobby you had too! thank you ibis balikpapan!!
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Date of stay: December 2020Trip type: Traveled
Helpful
The hotel was extremely great. Staffs were excellent, room super clean and comfortable. Breakfast had lots of variation. Special thanks to Ms. Dinda from Novotel for taking care of me and my friend. Your hospitality skills was second to none.
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Date of stay: March 2020Trip type: Traveled
Helpful
I've been to IBIS balikpapan almost a year for business purpose in Balikpapan and never been disappointed by the services from the staffs and the room as well. Room is clean and the staffs respond from the front desk until loundry excellent, food are great My business trip is long stay and always stay in IBIS Balikpapan. Great choice. Good job and keep up the good work.
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Date of stay: October 2019Trip type: Traveled
1 Helpful vote
Helpful
Response from Novotel B, Public Relations Manager at Ibis Balikpapan
Responded Nov 29, 2019
Dear Andrewbr0, We very much appreciate your comments regarding your stay at Ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Zulfa Roslani Executive Secretary & Marcomm
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Myself and work colleagues stay here on a regular basis. The hotel is clean and comfortable and in a central location. The hotel staff are amazing, they go above and beyond to make you feel welcome. I have just my birthday while in the hotel, and what a nice surprise to have a knock on my room door with staff holding a birthday cake singing happy birthday as I opened the door. I recommend this hotel to all ! A big thank you to Dewi and Liza !
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Date of stay: September 2019Trip type: Traveled
Helpful
Response from Novotel B, Guest Relations Manager at Ibis Balikpapan
Responded Sep 30, 2019
Dear Mr. Scott, Warm greeting from Ibis hotel balikpapan Thank you for sharing your wonderful experience during your stay at Ibis Balikpapan. We are going to share this information to our team so that it will empower us in giving better service in the future.We are looking forward for your next visit. Best regards, Dewi Ningsih Duty Manager
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Ibis has a classic room and has a beautiful view outside the hotel. I really enjoy in Ibis Hotel Balikpapan. Ibis hotel is a best advice to vacation or a bussiness. It near to Bekapai Park and Plaza Balikpapan
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Date of stay: September 2019Trip type: Traveled
Helpful
Response from Novotel B, Guest Relations Manager at Ibis Balikpapan
Responded Sep 30, 2019
Dear Mr. Viedarmawan, Ibis Balikpapan team would like to thank you for the wonderful 5-stars review. We are very happy to have exceeded your expectations in all aspects and proud to read that our whole team provided you with an exceptional service, it was our pleasure. We are waiting for your next visit in Balikpapan. Best regards, Dewi Ningsih Duty Manager
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We stayed several nights at this hotel, spread over a period of about 10 days. For the price we found it good value - especially as we were able to use the swimming pool at the Novatel next door! A buffet breakfast was included, with a good range of hot local and western food, and including cereals, pastries and toast. We stayed in a different room each time - one had dodgy airconditioning, but generally they were acceptable and the beds were comfortable. Housekeeping were great - bought us extra towels and anything else we requested. The location was good - a short walk to the main road and seafront, and to a big shopping centre and mosque.
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Date of stay: August 2019
Rooms
Location
Service
Helpful
Response from Novotel B, Guest Relations Manager at Ibis Balikpapan
Responded Sep 30, 2019
Dear Mr. BobtheDuck, We very much appreciate your comments regarding your stay at the ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager
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I have stayed to ibis balikpapan many time because my company choose ibis, for this time not only wifi access is trouble and slow but laundry is very bad, not only me but all of my friend which is different room the laundry is same, VERRY BAD SMELLS like an UNDERARM ODOR. this is our worst experience and we will told to our company. Stayed august 26 - august 27, room 2016.
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Date of stay: August 2019Trip type: Traveled
1 Helpful vote
Helpful
Response from Novotel B, Public Relations Manager at Ibis Balikpapan
Responded Aug 29, 2019
Dear Alfagates9, Thank you very much for sharing your feedback regarding your recent stay. I am terribly sorry to hear that your laundry not properly handled by our team, that is certainly not the type of standard that we want to give. Please be informed immediate action have been done to rectify this issue. Our house keeping team have been doing training how to proper cleaning. And for the WiFi issue, currently we are doing the maintenance for trouble with UPS and have addressed to EDP assistant manager to avoid this situation occurred again in the future. Thank you for staying at the ibis Balikpapan. Best regards, Zulfa Roslani Executive Secretary & Marcomm
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+1
It was my first but memorable stay in Ibis Balikpapan. My check in and check out process were very fast helped by Ryan and Exel. Then when I entered my smoking room didn't smell at all. The VIP amenities was very beautiful. The room was like any other Ibis. One thing that really impressed me was the staffs response to my requests. They were very polite, helpful and quick. Like when I borrowed sarong and praying mat just came less than 10 minutes delivered by Jumadi. The room service was also good. I like the taste and presentation of oxtail soup. The waiter who delivered my order was also polite. The first night waiter was Rai and for the second night was Hendra who delivered my room service. When I had breakfast the waitress, Cyintia and Tjandra her supervisor also helpful since finding me seat and asked what I want to have. They also helped me chose Ayam Singkawang for my lunch. It was so delicious. They said that was Kalimantan's original taste I had to try. That girl who was in charge as duty manager that evening, Novita was also very polite. She came to me said hi and offered if I wanted to try food stall outside near drop off area. It was like a traditional stall also cheap but delicious. Then finally when I asked for transportation to airport and assistance with my plane ticket Dewi and Zulfa helped me. They came with official issue boarding pass. Maybe because the airline office was in the same building. Feels like five star service from three star hotel. One thing that they need to improve was the internet connection's speed. It was not fast enough like I need. The rest was very good.…
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Date of stay: July 2019Trip type: Traveled
Helpful
Response from Novotel B, Public Relations Manager at Ibis Balikpapan
Responded Aug 29, 2019
Dear didiks1819, We very much appreciate your comments regarding your stay at Ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Zulfa Roslani Executive Secretary & Marcomm
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The hotel location is superb, around 15-20 minutes from airport. room is clean, wifi connection slow at 4th floor. *the worst I requested for cable roll to operator due to i check in at twin room the operator said will try to get it then until the staff who bring me extra towel and slipper came to my room he didnt bring it, then i request to him also mention i was already call the operator but until i check out didnt receive any update from them about my request "cable roll"
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Date of stay: April 2019Trip type: Traveled
Helpful
Response from Novotel B, Manajer Hubungan Masyarakat at Ibis Balikpapan
Responded Jul 11, 2019
Dear Alfagates9, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. Please accept our heartfelt apology about your experience regarding the WiFi facility, we will share with our team to smoothen the process in the future. I am terribly sorry to hear that you were not properly handled by our team for your request, that is certainly not the type of standard that we want to give. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zulfa Roslani Executive Secretary & Marcomm
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PRICE RANGE
$22 - $32 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaKalimantanEast KalimantanBalikpapan
NUMBER OF ROOMS
155
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Claim Your Listing Frequently Asked Questions about Ibis Balikpapan
Which popular attractions are close to Ibis Balikpapan?
Nearby attractions include Balikpapan Plaza Shopping Center (0.6 miles), Pentacity Shopping Venue (0.4 miles), and Melawai Beach (0.5 miles).
What are some of the property amenities at Ibis Balikpapan?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Ibis Balikpapan?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
What are some restaurants close to Ibis Balikpapan?
Conveniently located restaurants include Ocean's, Bondy Restaurant, and Soto Banjar Kuin Abdhu.
Are there opportunities to exercise at Ibis Balikpapan?
Yes, guests have access to an outdoor pool during their stay.
Does Ibis Balikpapan have airport transportation?
Yes, Ibis Balikpapan offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Ibis Balikpapan located near the city center?
Yes, it is 0.3 miles away from the center of Balikpapan.
Are any cleaning services offered at Ibis Balikpapan?
Yes, dry cleaning and laundry service are offered to guests.
Does Ibis Balikpapan offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Is Ibis Balikpapan accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.