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Grand Jatra Hotel Balikpapan

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Grand Jatra Hotel Balikpapan
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231 Reviews from our TripAdvisor Community

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Showing 126: English reviews
Bekasi, Indonesia
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

The room and bathroom is spacious. Free wifi is available in each room with an excellent speed. The swimming pool is private enough so we don't have to worry about people watching us swimming. We can go anytime to the mall that share the same building with the hotel. The location is also near to some restaurants and souvenir shops.

Helpful?
Thank LydiaSha
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

My first time stayed at this hotel, a quite brand new hotel, modern looked , and easy acces from airport. Nice and friendly staff, especially the receptionist, they told us about all atracttive places in this city. Only for breakfast need more various menu.

Helpful?
Thank Anna P
jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan, responded to this review

Dear Anna P, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for stayed at Grand Jatra Hotel Balikpapan. We are delighted that your overall experience was a comfortable and positive one. We have noted of your review, related about breakfast menu variation. Sure, your feedback will certainly assist us in further upgrading our guest facilities & services. Once again,... More 

Jakarta, Indonesia
Level Contributor
69 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I got this hotel provided by my company. Judging from the ratings I was a bit skeptical. It doesn't even got 4 stars on the reviews. However when I actually stayed at the hotel, the rooms are spacious and very nice. The hotel is quite new and all the facilities are working excellent and looks beautiful. The breakfast was amazing,... More 

Helpful?
Thank Yanuar A
jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan, responded to this review

Dear Yanuar A, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. It's a pleasure to serve you during your stay and we wish you have a memorable stay with us. We are so happy and great to read very positive comments from... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

It was my first time visited to balikpapan.I choose jatra because recommended by my friend.Hotel closed by mall,it was easy to access everywhere.I stayed for 3 nights.Just need 15 minutes from airport to hotel.Receiptionist so friendly ,she very welcomed me and my husband.I got comfort room with city view.I really enjoyed my stay with all the facilities from hotel.So of... More 

Helpful?
Thank amandaresti
jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan, responded to this review

Dear amandaresti, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. It's a pleasure to serve you during your stay and we wish you have a memorable stay with us. We are so happy and great to read very positive comments from you... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

It's really a good location nearby the E walk and pentacity mall, The room seem to be simple, but it's spacious and clean enough. Nice breakfast with various menu, I would like to give a credit for the swimming at the top floor, nice view and nice jacuzzi at the very top of it. Will stay here again for sure...

Helpful?
Thank Pratiwi L
jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan, responded to this review

Dear Pratiwi L, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. It is a pleasure to receive your positive comments on our location and facilities. Once again, thank you so much and we look forward to have your next reservation in our... More 

Jakarta
1 review
2 of 5 stars Reviewed July 8, 2016

I have make reservation before to stay one or two days, but when I on board to the hotel on 03.00 pm the front office officer inform that my room is not ready yet and I waiting 40 minutes to get my room. Terrible

Review collected in partnership with this hotel

Helpful?
Thank teguhm44
jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan, responded to this review

Dear Teguhm44, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan.. We do apologize that your experience was less than perfect. Your comment is really important to help us improve our product offerings to our guests. It has been shared to our respective... More 

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Balikpapan, Indonesia
1 review
3 of 5 stars Reviewed July 2, 2016

For a hotel claiming 5 Star Level, I think Jatra is still far away from the standard. First, Yes, you have big room but the equipment does not suit the room size i.e. the bed and TV is too small. Second, the food at Bellagio Restaurant is tasteless. For a 5 Star Hotel, Jatra should have provided better taste for... More 

Review collected in partnership with this hotel

Helpful?
Thank harri_harday
jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan, responded to this review

Dear Harri_harday, Warmest greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. We do apologize for the unsatisfactory service and facilities. We have noted your feedback regarding rooms facilities and foods. For sure, your feedback will asist us to further upgrading our guest facilities... More 

Jakarta, Indonesia
Level Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed June 30, 2016

So many times i stayed in this Hotel. I like this hotel cause the location is near E-walk Mall and Pentacity Mall. I was picked up with the hotel car and arrive around 1 o'clock the Lobby was still maintained and its quite quick for Check In process. I got the room in 6th Floor and when i went in,... More 

Helpful?
1 Thank Andrian H
jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan, responded to this review

Dear Andrian H, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan.. We do apologize that your experience was less than perfect. Your comment is really important to help us improve our product offerings to our guests. It has been shared to our... More 

Jakarta, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 26, 2016

The hotel and other services were good. But I'm not happy with the shape of the room. Really annoying. I hope the management will note this. Never give this room to your guests. Or you still can use the room but give an extra discount to the guests.

Review collected in partnership with this hotel

Helpful?
1 Thank adek_media
jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan, responded to this review

Dear Adek_media, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. We have noted of your feedback regarding the shape of the room, we apologize for the unsatisfactory facility. For your information, we have put you on our remarks so that for your... More 

Jakarta, Indonesia
1 review
4 of 5 stars Reviewed June 22, 2016

I preferred Jatra for my business trip accommodation, very strategic location, close with my office & my client. Walk in distance to shopping mall, coffee shop, & entertainment spot. Also have a perfect bath room & fast internet connections.

Review collected in partnership with this hotel

Helpful?
Thank darmaga_ramelan
jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan, responded to this review

Dear Darmaga_Ramelan, Warmest greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. It is a pleasure to receive your positive comments. Once again, thank you so much and we look forward to have you on your next visit in our property. Best regards, Widya Wiryawan... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Banquet Room

Additional Information about Grand Jatra Hotel Balikpapan

Address: Jln. Jendral Sudirman no. 47 | Balikpapan Superblock, Balikpapan 76112, Indonesia
Location: Indonesia > Kalimantan > East Kalimantan > Balikpapan
Price Range: $60 - $93 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Jatra Hotel Balikpapan 4*
Number of rooms: 215
Reservation Options:
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Hotel Style:
#2 Spa Hotel in Balikpapan
#3 Luxury Hotel in Balikpapan
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