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Jl. Mayjen Sutoyo no. 67, Balikpapan 76122 Indonesia
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Traveler (80)
Room & Suite (13)
Dining (7)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 01/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Neo+ Balikpapan
Updated 01/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#12 of 114 in Balikpapan
Location
4.2
Cleanliness
4.0
Service
4.3
Value
4.5
Find the perfect location for your next business or leisure trip at NEO+ Balikpapan, located near the business district and key attractions. Business guests will especially appreciate the complimentary Wireless Internet access and three meeting rooms options. Guests can enjoy plush bedding for a restorative night's sleep, and memorable dining options at The Noodles Now restaurant.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot tub
Free breakfast
Children Activities (Kid / Family Friendly)
Business Center with Internet Access
Meeting rooms
24-hour security
Secured parking
Wifi
Bar / lounge
Restaurant
Concierge
Currency exchange
Newspaper
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Room service
Safe
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Business
Languages Spoken
English, Indonesian
89Reviews3Q+A1Room tip
Traveler rating
  • 44
  • 26
  • 11
  • 7
  • 1
Time of year
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  • English
Popular mentions
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Most Recent
Henry S wrote a review Mar 2022
1 contribution
we ordered a hotel room, one of which was a twin for 2 people with breakfast via travel. But only got breakfast for 1 person. This is the first time in my experience that something like this has happened. If we order for 1 person, why don't we order the single one? Book a twin because it's for 2 people. I don't know who is wrong, it might be an evaluation for hotels or travel.
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Date of stay: March 2022Trip type: Traveled
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Response from Irham Tanry Latanro, General Manager at Hotel Neo+ Balikpapan
Responded Mar 31, 2022
Dear Mr. Henry S, Thank you for taking the time to write us your review, We apologize for the experience that did not meet your expectations please allow us to express our deep apologies. Your constructive comments regarding the quantity of breakfast have been shared with our team members, especially in the front liner, We appreciate you have shared your concern and we are very pleased to welcome you back to serve you better. Hospitality Yours, A. Irham Tanry General Manager
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brwisudawan wrote a review Jun 2020
1 contribution
Large room, with the good price and large bed, so clean, very helpfull reservation, recomended to you to stay a longer time in here, silent area, very peacefull for stay, the breakfast is so delicious
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Review collected in partnership with this hotel
Date of stay: June 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled
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Response from Yacob Nainggolan, General Manager at Hotel Neo+ Balikpapan
Responded Aug 4, 2021
Dear Mr. Brwisudawan, We are beyond happy to read your great review, surely our staff is always giving their best to deliver genuine and heartfelt service. We would be very pleased to wait for your next visit. Hospitably Yours, A. Irham Tanry Latanro General Manager
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pdmancs wrote a review Jan 2020
Manchester, United Kingdom502 contributions387 helpful votes
Neo+ was fine for a 2 night stay. It’s only 3 years old, so I was surprised at how well worn the room was, but it was pretty clean. The aircon leaked all over the floor on my first night but was ok the second. WiFi didn’t work well at all. Bathroom was quite sparse - could have done with a couple of small towels and a hair dryer. Breakfast was mostly Asian with an egg station and toaster. The big negative for me was the location - not the best of locations for a visitor, and quite a long way from anything. Down by the water is far nicer.
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Date of stay: January 2020Trip type: Traveled
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Siti Ropeah wrote a review Jan 2020
1 contribution
the breakfast food menu is very varied, the taste of the food is very good, the service to guests is very friendly, I am very happy preparing at the neo balikpapan hotel, one day I will return to this hotel
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Date of stay: December 2019Trip type: Traveled
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Response from Yacob N, Manager at Hotel Neo+ Balikpapan
Responded Jan 23, 2020
Dear Mrs, Sitiropean, We are very happy that you feel comfort and satisfy with our food especially breakfast and other hotel services, It,s our service culture that we deliver genuinely to all of our guest, we thank you for your valuable feedback, We would be than happy to welcome you back again at Neo+ Balikpapan, Hospitably Yours, Irham Tanry Latanro General Manager
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Ajeng Fauziah wrote a review Jan 2020
1 contribution
the breakfast food menu is very varied, the food is very good, the service to guests in the restaurant is very friendly, I enjoyed staying here. I will return to balikpapan and stay at neo hotel balikpapan
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Date of stay: December 2019Trip type: Traveled
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Response from Yacob N, Manager at Hotel Neo+ Balikpapan
Responded Jan 23, 2020
Dear Mrs, Ajengfauziah We are very delighted to hear that you feel comfort and satisfied with our food especially breakfast and other hotel services, It,s our service culture that we deliver genuinely to all of our guest, We thank you for your valuable feedback, All staff and managements are very pleased to welcome you back again at Neo+ Balikpapan in the near future. Hospitably Yours, Irham Tanry Latanro General Manager
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budi83 wrote a review Dec 2019
52 contributions24 helpful votes
Decent hotel to stay. Self collect drinking water from purifier in corridor which is fine. No issues with cleanliness. About few mins walk to a supermarket. Breakfast provided is sufficient and okay but staff needs to be more attentive when things run out, especially coffee!
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Date of stay: December 2019Trip type: Traveled
1 Helpful vote
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B.T. wrote a review Oct 2019
Singapore, Singapore162 contributions48 helpful votes
My intention was to stay at another hotel as it's near to the malls, but that hotel was fully booked. We searched around and found this hotel. No regrets Hotel is located near to restaurant. Hotel breakfast is good. Rooms are clean and spacious. Only issue it that the massage session my friends took was disappointing as they include the time from booking at reception to the therapists arrived at room. paid for 75 mins but only got 55~60mins.
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Date of stay: June 2019
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nurnaila216 wrote a review Oct 2019
1 contribution
Very friendly staff in this Hotel, they surprise me with saying Happy Birthday when I'm waiting my friends at the lobby, good room, fast response team, was a nice experience to stay in here, I'll be back again, thank you
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Review collected in partnership with this hotel
Date of stay: October 2019
Value
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Location
Cleanliness
Service
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Trip type: Traveled
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Rhavandi wrote a review Sep 2019
1 contribution
Good taste breakfast n dinner time,very helpfull n friendly for waiter,good place n strong wifi..... Space parking for motocycle small but located im the city center and close to the shopping center..
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Date of stay: September 2019Trip type: Traveled
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Adventure44688899202 wrote a review Sep 2019
1 contribution
Very helpfull & friendly for staff restaurant ( waiter ),good persentation n taste for drink in my order n good program for no plastik change the bottle... My very first experience was at neo balikpapan hotel....
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Date of stay: September 2019
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PRICE RANGE
$26 - $33 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaKalimantanEast KalimantanBalikpapan
NUMBER OF ROOMS
101
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Frequently Asked Questions about Hotel Neo+ Balikpapan
What are some of the property amenities at Hotel Neo+ Balikpapan?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Hotel Neo+ Balikpapan?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Neo+ Balikpapan?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Hotel Neo+ Balikpapan?
Conveniently located restaurants include Bondy Restaurant, Soto Banjar Kuin Abdhu, and Bubur Ayam Samarinda.
Are any cleaning services offered at Hotel Neo+ Balikpapan?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Neo+ Balikpapan offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at Hotel Neo+ Balikpapan?
The staff speaks multiple languages, including English and Indonesian.