We already paid in cash but the hotel charged us again on our card. I reported it to the service provider and they immediately called the hotel. The hotel manager promised to check and get back. He never did what he promised. The service provider's agents tried to contact the hotel again several times both via phone and email. The hotel ignored answering phone calls or replying to email. After 3 weeks of waiting, I wrote to the hotel manager. He admitted in his email that the hotel really double charged us but it was due to a miscommunication. He said he could not refund directly due to no access to the card detail. He would however contact his bank immediately for help. After a week of waiting, I contacted him again. This time he said the bank would refund on the next work day. After 10 more days of waiting, still no refund. This time I gave him the bank card detail in case his bank has problem with a bank transfer. Since then, he has stopped replying and we still have not received a refund from the hotel. Everything was ok during our stay so we thought the hotel manager and his staffs were decent people. We even gave them tips. Mistake can happen so it is understandable but what upset us most is the hotel manager’s illegal act. He confessed the double charge but openly refuses to refund as if it was legal to just steal money from his clients. This is an act of a thief and liar. DO NOT STAY AT THIS HOTEL!!!…
I give this place 5 star for their friendly and helpful service. Rosa and Daudi( the owner) were great and always wanted to make me feel comfortable. It's in the town centre which is great for convenience but if you want more peace at night then go to their other hotels nearby which are a bit out of town and a bit more upmarket, Secret garden or Oneira hotel.
We ended up at the New Siesta Inn in Moshi after our original hotel (Secret Garden) ended up being overbooked. We were only there one night, had no meals there, so I don't have a lot to say except that they were incredibly honest -- when I paid by credit card late on the first night, I somehow neglected to get back my credit card. The next morning, I was already in Arusha when they called to say they had my credit card. I was leaving on a two-day safari, but my safari company arranged to have someone get the card from the New Siesta Inn and delivered it to me at the end of my two days. I was very grateful to all concerned!
We styed there during our 2016 Tanzania backpacking trip. The hotel is nice, has cozy garden to sit in and relax. The manager is helpful and caring, he organized us a trip to waterfall and coffee plantation, also recommended place to stay in Zanzibar. You can get your loundry done ther, and for good price if you have a lot of it :) Back in 2016 there were blackouts everyday (morning or afternoon, don't remember) as then the other part of the town had electricity.
Superb service from Simon, the General Manager of New Siesta Inn. He was genuinely very helpful and saved us a lot of headaches in finding local tour companies and travel arrangements. We were not able to find any better deals on our own. The property has basic facilities but good enough for me and my team as we were on a tight budget. If you need something more upscale please discuss with Simon. We upgraded to another property under the same management on our return trip.