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Two days after departure and still in shock at the disgusting service, complete lack of interest from management and an owner that was more interested in shouting at his workers from a parked car than dealing with any issues. You would have a better experience...More
Hidden gem. From the outside it looks ordinary but this hotel has so much to offer. I stayed in the Harbour room. It's big enough for long holidays with a big family and kids. It was really beautiful. Bathtub was amazing
Unfortunately we only spent one night at this establishment and could have stayed more. The township appeared very interesting and would have The room was modern with modern facilities. Bed was snugly and comfy. Fabulous sun rise.
Staff were great very friendly and helpful. Been...More
Thank Jeff H
Response from ProteaHotelMosselBay, Guest Relations Manager at Protea Hotel by Marriott Mossel BayResponded 4 days ago
Dear Jeff H
Thank you for taking time to review us in TripAdvisor with your recent visit to Mossel Bay.
Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. I sincerely hope we'll have...More
The rooms are fine, but we were never told about a revamp of the loft rooms which was close to where our room was..... at 07h15 we were woken with the banging of hammers and the noise of angle grinders - this on a PUBLIC...More
Thank Allen B
Response from ProteaHotelMosselBay, Guest Relations Manager at Protea Hotel by Marriott Mossel BayResponded May 7, 2018
Dear Allen B
Thank you for taking time to review us on TripAdvisor.
As part of our continued commitment to renew our property décor, we apologize for any inconvenience our recent transformation may have caused. Redefining the our Harbor Suites, will elevate the guest experience...More
Good sized rooms with friendly staff. Location worked for us as it is near the Harbour and walking distance to the shark diving that we did. Also walking distance to La Peron Restaurant which is a must visit when you are in Mossel Bay. Secure...More
Thank Dave T
Response from ProteaHotelMosselBay, Guest Relations Manager at Protea Hotel by Marriott Mossel BayResponded May 1, 2018
Dear Dave T
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Protea Hotel Mossel Bay.
It is always encouraging to hear positive feedback, particularly when it comes from...More
Response from sherek2017 | Reviewed this property |
Sorry for late response - next visit you may want to try their Harbour suites (I think they're called). they are 3 level suites. Entrance level is living area with kitchen & lounge area opening out onto a verandah... More
Sorry for late response - next visit you may want to try their Harbour suites (I think they're called). they are 3 level suites. Entrance level is living area with kitchen & lounge area opening out onto a verandah, downstairs is the main bedroom with nice big bathroom also opening onto a verandah and upper loft room with two single beds. All very nicely decorated.....