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Lake Kivu Serena Hotel

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Traveler (206)
Pool & Beach (45)
Room & Suite (41)
Overview
Ave de la Cooperation, Gisenyi 00100 Rwanda See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Beachfront
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
Reviews (292)
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Traveler rating
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102
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7
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LanguageEnglish
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91
102
28
17
7
Show reviews that mention
All reviewsprivate beachpool sidelake kivucongo borderlive bandwater sportsbuffet lunchclean beachnice pool areawide selectionjet skicomfortable roomsvery nice hotelearly departurean oasisbeautiful locationboat ride
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6 - 10 of 245 reviews
Reviewed August 16, 2018 via mobile

We were only in Gisenyi for a night but this was a welcome change of pace. Serena is a well-established hotel operator and the location is very nice. It has a small beautiful beach on Lake Kivu and is right next to the main Public...More

Thank rahulkamath
Reviewed August 12, 2018

Very disappointed - Leaking roof in room 203!! yet i had my 5 weeks son with me. Excellent Services from Robert at the restaurant and Love at the Reception. Buffet meals are fairly ok. Very noisy room at night from some night club near the...More

Thank Gitau_N
Response from DuncanLewa, General Manager at Lake Kivu Serena HotelResponded August 13, 2018

Dear Mr. Gitau I take this opportunity to thank you for having been our guest. We are grateful too for reviewing our property and getting us your feedback on your recent stay. In deed we sincerely regret the inconvenience caused due to the dripping ceiling...More

Reviewed August 7, 2018

The amazing swimming pool and separated pool for the children, the terras and the draft beer, the excellent service is just a joy for all, little ones, and older ones, the beach or the pool, choice is up to you. The good and kind service...More

Thank KigaliErik
Reviewed August 5, 2018 via mobile

The rooms remain good, the setting on the shore of Lake Kivu excellent. The staff is very friendly and helpful. There has however been a rapid decrease in quality of the food offered. Breakfast remains about ok, but whatever else I ordered was just not...More

Thank Pascal C
Response from DuncanLewa, General Manager at Lake Kivu Serena HotelResponded August 6, 2018

Dear Pascal Thank you so much for taking your time to review us. Your feedback is of utmost importance to us since it helps us to gauge our property interns of comfort, location and level of customer care. We regret that you found our food...More

Reviewed July 26, 2018

We went at Lake Kivu Serena Hotel for taking drinks and snacks and it was awesome! The service was very good and quick. I enjoyed the place and will come back. I recommend this place to everyone who wish to travel in Rwanda especially in...More

Thank Emmy S
Response from DuncanLewa, General Manager at Lake Kivu Serena HotelResponded July 27, 2018

Dear Emmy, Grateful for your review and we are glad that you were impressed with our service delivery. I take this opportunity to sincerely thank you for having been our guest and will be glad to welcome you back to Lake Kivu Serena Hotel on...More

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About
Description
Lake Kivu Serena Hotel is located in the resort Rwandan town of Gisenyi, on the shores of Lake Kivu, the sixth largest lake in Africa. The hotel is ideally situated on a sandy palm lined beach, with the nearby ...More Virunga Volcanoes providing a spectacular backdrop on one side and a panoramic view of the lake on the other. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Room Service
Free Parking
Free High Speed Internet (WiFi)
Beachfront
Bar/Lounge
Breakfast included
Fitness Center with Gym / Workout Room
Spa
Airport Transportation
Babysitting
Banquet Room
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Wheelchair access
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
72
Price range
$178 - $225 (Based on Average Rates for a Standard Room)
Location
Rwanda > Western Province > Gisenyi
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
72
Price range
$178 - $225 (Based on Average Rates for a Standard Room)
Location
Rwanda > Western Province > Gisenyi
Photos
Traveler (206)
Pool & Beach (45)
Room & Suite (41)
Dining (32)
Family and Play Areas (3)
Nearby
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Nearby AttractionsSee all 9 attractions in Gisenyi
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.21 miles away
Kasitu Eco Tours
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Go Gisenyi Tours
30 reviews
.51 miles away
Ames Boat Tours
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Questions & Answers
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Nshuti N
September 2, 2018|
AnswerShow all 6 answers
Response from Emmy S | Reviewed this property |
The price is Rwf 158,444 per night.
0
Votes
wanderlusting2008
July 21, 2017|
AnswerShow all 2 answers
Response from DougS51 | Reviewed this property |
The prior answer from yesterday is exactly what I would say. Lake Kivu Serena Hotel is a long distance from the gorilla trek. We did it but we already had our landrover and our driver/guide who was with us on the whole 2... More
1
Vote
Room Tips
"Avoid room facing the road"
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"Get a lake view"
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"Preferably rooms facing the swimming pool have better view from the balcony"
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"Even number rooms have lake views or 3rd floor odd numbers for lake view"
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