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Lake Kivu Serena Hotel

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Ave de la Cooperation, Gisenyi 00100 Rwanda
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (272)
Pool & Beach (58)
Dining (38)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 07/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Lake Kivu Serena Hotel
Updated 07/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 8 hotels in Gisenyi
Location
Cleanliness
Service
Value
Lake Kivu Serena Hotel is located in the resort Rwandan town of Gisenyi, on the shores of Lake Kivu, the sixth largest lake in Africa. The hotel is ideally situated on a sandy palm lined beach, with the nearby Virunga Volcanoes providing a spectacular backdrop on one side and a panoramic view of the lake on the other.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Babysitting
Children Activities (Kid / Family Friendly)
Secured parking
Wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Special diet menus
Poolside bar
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Concierge
Gift shop
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lake View
Great View
Languages Spoken
English, French
344Reviews4Q+A63Room tips
Traveler rating
  • 129
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  • 11
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Popular mentions
MRSlowLoris wrote a review Jan 2020
Nairobi, Kenya87 contributions13 helpful votes
The hotel is well located with its own private beach and pool. Overall the hotel is smaller than you might expect but well maintained. The restaurant and breakfast are decent and the rooms comfortable. However the rooms feel a bit dated, small TV, older bathroom and beds. That being said, nothing to complain, good service and friendly staff. I would stay again
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Date of stay: January 2020
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Response from DuncanLewa, General Manager at Lake Kivu Serena Hotel
Responded Jan 30, 2020
Dear Slow Loris Thank you so much for having been our guest. Thank you too for having taken your time to post a review of your stay. We sincerely appreciate the feedback and indeed we will do whatever is necessary to make amends on the areas which need improvement. Thank you Duncan
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Bryan wrote a review Jan 2020
Nairobi, Kenya36 contributions7 helpful votes
I don't think there's another view (of the lake) like it in Rwanda. Quite different from the hilly rooftops of Kigali. Very calming effect and serene environment; the hotel has really taken care of the gardens and overall premises. Food is very good, with a wide selection for breakfast. Only downside is the rooms are not as spacious or cosy (bed was not comfortable though they even went through the trouble of changing the -initial-faulty mattress) as the Marriott in Kigali. However, the balcony in the room and un-obscured views of the lake and sunsets is definitely worth any discomforts in the room itself.
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Date of stay: January 2020
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Response from DuncanLewa, General Manager at Lake Kivu Serena Hotel
Responded Jan 30, 2020
Dear Bryan Sincerely thank you for your detailed review of our hotel. In deed the insights in your review are quite eye opening and will help us a great deal in harnessing our service delivery. We are glad that you loved our location and service delivery. Please do visit us again next time you are in Gisenyi. Regards Duncan
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MemyMmbone wrote a review Jan 2020
Rwanda56 contributions13 helpful votes
On arrival we were told to wash our hands before going in, as Africans we thought it was cool😊But what surprised us,is when some visitors “whites” weren’t told to wash their hands. So when we got in our appetite just “died”😁instead of eating we decided to order something light, the African tea we ordered was👎🏻 It’s probably the worst african tea I have had in Rwanda compared to other places I have been. The swimming pool area is on point, beach is 👍The building is beautiful, washrooms are clean☺️.
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Date of stay: December 2019
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Response from DuncanLewa, General Manager at Lake Kivu Serena Hotel
Responded Jan 30, 2020
Dear Memy Sincerely thank you for having been our guest. Thank you too for passing your feedback through this review. We are glad that you loved the location and facilities of our hotel. Saddened that your arrival experience fell short of your expectations. All our guest, for their own healthy precaution, are encouraged to wash their hands due to the Ebola cases in the nearby DRC unless the guest were initially in the hotel and assumption is they did wash their hands the first time they walked in. We sincerely apologize for the inconvenience this might have caused you. Regards Duncan
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Sosi2020 wrote a review Jan 2020
3 contributions
Great hotel situated on the Lake with an incredible View of Kivu and Goma. Friendly and accommodating staff. The food was delicious and they had a great variety of wines. A must visit if you make it to Kigali! Only 3 hours through the 1000 luscious green Hills.
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Date of stay: January 2020
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Response from DuncanLewa, General Manager at Lake Kivu Serena Hotel
Responded Jan 30, 2020
Dear Valued guest Thank you sincerely for the great review. We are glad you loved our location,food and facilities. Thank you for choosing to stay with us. Regards Duncan
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Daniel Kahura wrote a review Dec 2019
Nairobi, Kenya6 contributions1 helpful vote
Stayed here with my girlfriend for a week. Enjoyed every moment. The room was great and really clean. The internet was amazing. Was able to catch up on Netflix as well as stream movies. The food was the highlight of my visit. Especially the breakfast and dinner buffets. Staff were very attentive and helpful. Charming and friendly too. Sunsets on the lake are unmissable and the private beach is the perfect place to spend a lazy day with a book and cocktail from the bar. The massages were also really awesome. 10/10 would recommend and will visit again.
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Date of stay: December 2019
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Response from DuncanLewa, General Manager at Lake Kivu Serena Hotel
Responded Jan 30, 2020
Dear Kahura We are excited to read your review...Thank you for the wonderful review and me and my team are proud knowing that we have wowed one of our valued guest. It was an honor to host you and you partner on your holiday. We will be happy to do it again and again whenever you find time for a break. Thank you Regards Duncan
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PRICE RANGE
$195 - $297 (Based on Average Rates for a Standard Room)
LOCATION
RwandaWestern ProvinceGisenyi
NUMBER OF ROOMS
72
Payments made by partners impact the order of prices displayed and, for featured or sponsored sort orders, partners’ payments may also influence the order of the accommodations listed.
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