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Palm Garden Resort

1 Brasserie Gisenyi Street to cap Rubona, Gisenyi 00250 Rwanda
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Guests1 room, 2 adults, 0 children
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Traveler (114)
Room & Suite (29)
Dining (14)

About

Location
Cleanliness
Service
Value
The hotel stands on the shores of Lake Kivu, just outside the small town of Gisenyi, which is 160km from Kigali (20 minute's flight from Kigali International Airport) and minutes from the border with the Democratic Republic of Congo and the city of Goma.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Dry cleaning
Free internet
Wifi
Internet
Bar / lounge
Restaurant
Breakfast in the room
Laundry service
Ironing service
Shoeshine
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Room features
Non-smoking rooms
Suites
Housekeeping
Room service
Good to know
HOTEL CLASS
HOTEL STYLE
Lake View
Languages Spoken
English, French
65Reviews0Q+A21Room tips
Traveler rating
  • 34
  • 19
  • 5
  • 4
  • 3
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Popular mentions
Only stayed here one night after a gorilla trek the day before . Chalets are a nice touch as opposed to regular generic hotels along the lake . In saying that , they are pretty basic and our shower had low power and you had to kneel in the bath to use it . But beds were comfy and service was excellent if a little slow during rush periods . View of the lake was stunning though and as you are right on the lake it an ideal spot .
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+1
Truly gorgeous! We travel the world and the value was VERY good for what you get. Food was very good but took forever for dinner. Breakfast was amazing. We had a self contained lovely room that faved the lake. We could hear the waves at night. The outdoor shower was lovely with hot water and good pressure but the the toilet being outside was odd. The toilet itself is good but locations weird. I was thinking if it rained I would’ve been sorry going potty in the middle of the night. The small private beach is wonderful and the grounds are amazing!! Highly recommend. I’m going back in July and taking a team with me. Best hotel I’ve seen yet in this area. I have stayed in four now.
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I would not recommend this hotel to anyone. Firstly I paid a deposit for two rooms and received confirmation. Later only receive the money back one day before arrival without being notified the reason as to why our booking got cancelled. Secondly we went there for dinner at 20h00 only to receive our meal at 22:30pm with no explanation or apology. Rather look else and keep your money.
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The 3-star hotel deserves the three (european) stars and an excellent rating. Sweet round bungalows with all natural material. Moskito nets provided. Very clean. The grounds are stunning. Just like in the pictures and better. The lounge chairs on the lake shores are very comfortable. I had breakfast and dinner there. The swim in the lake was totally refreshing. The service is good, they try to accommodate your wishes as good as possible. Here and there something might not work (night lamp, a loose basin, electricity once went out for 10 minutes). This is still remote Africa. Wifi is excellent. There is a wonderful peace about this place - worth equal one week Ayurveda in Sri Lanka with the treatments:-). Honeymooners and Lovebirds will especially enjoy.
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I am not sure if we were just really unlucky and ended up in the worse chalet they have... Ours however made us feel really uncomfortable. Overall it was dirty (especially the bathroom), the tap was broken, a part of the window glass missing and the room was totally worn-out. We were suppose to have two twin beds and ended up with a queen-size bed and a child bed. On top of that, the mattress of the child bed was so used up that you completely sank in onto the slatted frame. On a good note, the service is good and the staff very friendly. The food was ok. What is definitely the "wow" of the property is its location right at the lake with beautiful views.
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PRICE RANGE
$65 - $100 (Based on Average Rates for a Standard Room)
LOCATION
RwandaWestern ProvinceGisenyi
NUMBER OF ROOMS
15
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