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Elais Hotel

bd General de Gaulle, Pointe Noire BP 790, Republic of the Congo
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140 Reviews from our TripAdvisor Community

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Showing 49: English reviews
Exeter, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

Ok. Staff happy but wont help you out. Refused to serve me desert as work were paying for food and they wanted to keep the excess of the budget for themselves. Lots of ropey whores aloud in the hotel and pester you (old and haggered)

Helpful?
Thank Tom S
aliette p, Directeur général at Elais Hotel, responded to this review

Dear Sir, Although we would have liked to thank you for your review, but we can’t quite agree with it. Indeed, your company policy is to pay for your food and a soft drink, but no alcohol is allowed. This is not to say that our staff would benefit from this policy in anyway. If we do have the pleasure... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The hotel is well positioned for business, it has a nice pool area and a gym that you can workout in - treadmill anyway but bring your own music to train with. Breakfast is functional but filling. Rooms are spacious, clean and cool.

Helpful?
Thank Marc C
aliette p, Directeur général at Elais Hotel, responded to this review

Dear Marc C, we thank you very much for your review on Trip advisor, and we are please to read you appreciated our service. best regards More 

Holt, United Kingdom
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Reasonably clean and tidy, not as good as the Atlantic Palace though. Rooms basic but OK, rooms on the road side very noisy with traffic noise and locals shouting all night, bar and restaurant, mediocre food OK but best stick with simple basic stuff. Lots of mozzies so have repellant to hand

Helpful?
Thank caperora
aliette p, Directeur général at Elais Hotel, responded to this review

Dear Sir, Thank you for your review. It is true that some of our rooms are on the road side but most of ours are not. We are sorry that you thought our food not to your taste, it would have been useful to know more about it. Would you consider to visit us in the nearer future, please do... More 

Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Overall the hotel is OK, clean rooms and public areas and decent pool. Access to gym which was useful during a long stay. Staff can be rude at times and service is very slow. Sometimes a meal would take around 2 hours in total. Standard of the food was OK though. At one point it was noted that there was... More 

Helpful?
Thank DJoNeS183
aliette p, Directeur général at Elais Hotel, responded to this review

Dear DJoNeS183, Thank you to have taken the time to write this review. We are pleased to see that you enjoyed our facilities. Regarding the timing of your diner, we are sorry if you had to wait longer than you wanted to. Please, do not hesitate to contact us when you will be back to Pointe Noire Best regards More 

Travelers are raving about these Pointe Noire hotels

County Durham, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 17, 2016

although i was staying here with work i have stayed in this hotel on 5 occasions now. if you dont speak french you will find it very difficult to make yourself understood with reception staff. on my last stay 16-05-16 when i checked in i was informed that it was room only which i knew was incorrect but after trying... More 

Helpful?
Thank Gary D
aliette p, Directeur général at Elais Hotel, responded to this review

Dear Mr Gary D, first off all, thank you for your nice feedback about the room and food quality. Your society takes charge of 3 meals a day more soft drinks following the rules indicated and posted on our front desk and our bar. All meals must be taken at the Restaurant on the limit set up. No room service... More 

Vienna, Austria
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 20, 2016 via mobile

Good clean hotel. Unfortunately restaurant is outside and mosquitos eat you alive. Recently renovated and they collect you at the airport. Make sure you have local money. 1 euro = 656 feca. Hotel around 170 000 Feca per nite. Meal about 18 000 feca. Taxis in blue every where and regulated. You can go anywhere for 1000Feca except to airport.... More 

Helpful?
Thank Mariki T
aliette p, Directeur général at Elais Hotel, responded to this review

Dear Mariki T, We are pleased to read your review. Our new panoramic bar and restaurant, inside, with aircon, is under construction. We hope to welcome you at the end of this year. We also are going to have new meeting rooms and offices to let for short to long period. best regards More 

Pescara, Italy
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed April 15, 2016 via mobile

That's my second time I spend a week in this structure. First time I couldn't believe, I tought it was just a case, but this time I had the confirmation that all reception personnel are working to help, support all Clients, regardless on each specific need. At any time during the day or night there's always a smile waiting for... More 

Helpful?
Thank andreaferrante2014
aliette p, Directeur général at Elais Hotel, responded to this review

Dear Andrea Ferrante, we appreciate your such positive feedback about our hotel and our staff. Thank you too for your perfect ranking! I am sure we are going to keep this level because all the staff is motivated! Looking forward to seeing you again soon. More 

Glasgow, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 6, 2016 via mobile

Finally arrived at hotel and sat down to eat only to be served half cooked chicken . Sent it back and was presented with the same piece of chicken , re- cooked 5 mins later . Says it all really ..... Not a great start to trip . Hotel basic and staff at front desk clueless

Helpful?
Thank Alan M
aliette p, Directeur général at Elais Hotel, responded to this review

Thank you for your Tripadvisor review. Firstly we do think that it unfair to call our hotel basic as we are a well recognized 4 stars hotel, with all the required international standards . Secondly, we are very pride of our kitchen team. : although we can accept that mistake do happen, we believe that it is acceptable for them... More 

Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 22, 2016 via mobile

I stayed for 4 nights in Ëlaïs Hotel in Pointe Noire And must say I am pleasantly surprised. Nice spacious rooms, Nice bathroom and separate toilet. Airco is working very well and user friendly. Staff is helpful and friendly both at the reception as in the restaurant. If I have to find I thing for improvement it would be The... More 

Helpful?
Thank Jarno d
aliette p, Directeur général at Elais Hotel, responded to this review

Hello, We are pleased to read a so kind review. Many thanks for our staff. Congo is improving his internet connection and we hope our guests will benefit soon. We look forward to welcoming you back again Best regards More 

Ontario
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed November 9, 2015

I recently stayed here while in the country for work. The hotel is fairly clean and the rooms, although a bit dated, are comfortable. My room faced the road and it was pretty noisy all night, but after an 8 hour flight into country, it wasn't a huge bother. The food in the restaurant was surprisingly good. My colleague and... More 

Helpful?
Thank andrewmatthews23
aliette p, Directeur général at Elais Hotel, responded to this review

Dear Andrewmat, we are pleased that our restaurant, swimming pool and accomodation suited you. We thank you very much for your review and for our eployees. Looking forward to seeing you. best regards More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
The Elaïs hotel, 190 rooms and suites, in a 2.5 hectare garden, is situated in the business center of the city.You will find there: restaurant, bar, several meeting rooms (to 500 persons), big parking lot, swimming pool, tennis, fitness center, shops and a service 4* ... more   less 

Additional Information about Elais Hotel

Address: bd General de Gaulle, Pointe Noire BP 790, Republic of the Congo
Location: Republic of the Congo > Pointe Noire Department > Pointe Noire
Price Range: $219 (Based on Average Rates for a Standard Room)
Number of rooms: 190
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