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Elais Hotel

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Elais Hotel
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153 Reviews from our TripAdvisor Community

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Showing 54: English reviews
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Reviewed 3 weeks ago via mobile

I was there recently for a couple of days. The hotel is nice and the personel is pleasant and helpful. Nice enjoyable cuisine as well. The main issue was internet connection which was bad. The free wifi (as stated online) gives you extremely limited access although its mentioned at reception. But then its too late. No skype or whatsapp to...

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Helpful?
Thank Naseef B
957julesa, Manager at Elais Hotel, responded to this review

Dear Naseef B First I would like to thank you for conveying your feedback regarding your stay with us. Second I am delighted to find out that despite the issue with the internet connexion, overall you had a pleasant stay with us. Please rest assured that we are working closely with the service provider to fix the internet issue. We...

Reviewed December 9, 2016

Spend one afternoon and one night on this hotel. Room are comfortable and clean, may be if extra towel will be present will be better. Restaurant has also a good menu and food is also good. Bar is open till late and seems to be well crowd with guests.

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Helpful?
Thank Giovanni111
aliette p, Directeur général at Elais Hotel, responded to this review

Dear Giovanni111, We thank you very much for your such friendly review. We are pleased to read you appreciated the comfort of our rooms and our restaurant. Next time, do not hesitate to ask more towels at the front office if needed. May be, we would have a 5 points then  Best regards

Aberdeen, Scotland
Reviewed November 27, 2016 via mobile

Hotel is nice enough. Room was clean although safe didn't work. Bed nice and comfy. The selection for the restaurant was quite limited - the steak I had was very gristly but was cooked perfectly. Staff very friendly.

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Helpful?
Thank skottydog
aliette p, Directeur général at Elais Hotel, responded to this review

Dear Skottydog, we thank you for having taken on your time to write this review, and we are please to read your satisfaction. We are busy building a new restaurant for the first quarter of 2017. So you would have much more choice for dinner. best regards

Lowestoft
Reviewed November 1, 2016

I stayed at the Hotel Elais for 5 weeks from the 15-08-16 to 16-09-16, and stayed in room 276 for the duration of my stay. The room was a ‘standard’ room overlooking the garden area, and I was very pleased with the quality of the room, and pleasantly surprised with the condition of the hotel throughout, as I wasn’t expecting...

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Helpful?
Thank Northseatiger1979
aliette p, Directeur général at Elais Hotel, responded to this review

Dear Northseatiger1979, Thank you very much to have taken on your time to write this long and interesting review. We are pleased to read you appreciate our service and the comfort of our rooms. All the staff is constantly improving. We will take care of your advice. We remain at your disposal during your next stay, do not hesitate to...

Aberdeen, United Kingdom
Reviewed August 3, 2016 via mobile

Decent enough hotel, staff and food are fine enough, do a thorough sweep for mozzies in your room and check for sediment and in the beer bottles...fine for the Congo...Food menu is ok and any dish I've had has been tasty. Breakfast buffet available, lots of flies buzzing around the food though...

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Helpful?
Thank JohnnerSheep
aliette p, Directeur général at Elais Hotel, responded to this review

Dear BigEnglish82, all the staff thanks you for your pleasant review. We are going to improve again our service. We are looking to seeing you next time. best regards

Exeter, United Kingdom
Reviewed July 17, 2016 via mobile

Ok. Staff happy but wont help you out. Refused to serve me desert as work were paying for food and they wanted to keep the excess of the budget for themselves. Lots of ropey whores aloud in the hotel and pester you (old and haggered)

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1Thank Tom S
aliette p, Directeur général at Elais Hotel, responded to this review

Dear Sir, Although we would have liked to thank you for your review, but we can’t quite agree with it. Indeed, your company policy is to pay for your food and a soft drink, but no alcohol is allowed. This is not to say that our staff would benefit from this policy in anyway. If we do have the pleasure...

Reviewed July 7, 2016

The hotel is well positioned for business, it has a nice pool area and a gym that you can workout in - treadmill anyway but bring your own music to train with. Breakfast is functional but filling. Rooms are spacious, clean and cool.

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Helpful?
Thank Marc C
aliette p, Directeur général at Elais Hotel, responded to this review

Dear Marc C, we thank you very much for your review on Trip advisor, and we are please to read you appreciated our service. best regards

Holt, United Kingdom
Reviewed July 4, 2016 via mobile

Reasonably clean and tidy, not as good as the Atlantic Palace though. Rooms basic but OK, rooms on the road side very noisy with traffic noise and locals shouting all night, bar and restaurant, mediocre food OK but best stick with simple basic stuff. Lots of mozzies so have repellant to hand

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Helpful?
Thank caperora
aliette p, Directeur général at Elais Hotel, responded to this review

Dear Sir, Thank you for your review. It is true that some of our rooms are on the road side but most of ours are not. We are sorry that you thought our food not to your taste, it would have been useful to know more about it. Would you consider to visit us in the nearer future, please do...

Reviewed June 28, 2016

Overall the hotel is OK, clean rooms and public areas and decent pool. Access to gym which was useful during a long stay. Staff can be rude at times and service is very slow. Sometimes a meal would take around 2 hours in total. Standard of the food was OK though. At one point it was noted that there was...

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Helpful?
Thank DJoNeS183
aliette p, Directeur général at Elais Hotel, responded to this review

Dear DJoNeS183, Thank you to have taken the time to write this review. We are pleased to see that you enjoyed our facilities. Regarding the timing of your diner, we are sorry if you had to wait longer than you wanted to. Please, do not hesitate to contact us when you will be back to Pointe Noire Best regards

County Durham, United Kingdom
Reviewed May 17, 2016

although i was staying here with work i have stayed in this hotel on 5 occasions now. if you dont speak french you will find it very difficult to make yourself understood with reception staff. on my last stay 16-05-16 when i checked in i was informed that it was room only which i knew was incorrect but after trying...

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Helpful?
Thank Gary D
aliette p, Directeur général at Elais Hotel, responded to this review

Dear Mr Gary D, first off all, thank you for your nice feedback about the room and food quality. Your society takes charge of 3 meals a day more soft drinks following the rules indicated and posted on our front desk and our bar. All meals must be taken at the Restaurant on the limit set up. No room service...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Business Center with Internet Access
Official Description (provided by the hotel)
The Elaïs hotel, 190 rooms and suites, in a 2.5 hectare garden, is situated in the business center of the city.You will find there: restaurant, bar, several meeting rooms (to 500 persons), big parking lot, swimming pool, tennis, fitness center, shops and a service 4* ... more   less 

Additional Information about Elais Hotel

Address: bd General de Gaulle, Pointe Noire BP 790, Republic of the Congo
Location: Republic of the Congo > Pointe Noire Department > Pointe Noire
Price Range: $209 (Based on Average Rates for a Standard Room)
Number of rooms: 190
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Questions & Answers

Questions? Get answers from Elais Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get a room with a garden view as the road side is very noisy. The pool side suites are the best rooms.”
 of 5 bubbles Northseatiger1979, Nov 1, 2016 | Read review
“take some euros with you and if you have to pay like i did take plenty ha”
 of 5 bubbles F4684JBgaryd, May 17, 2016 | Read review
“choose a room near the swimming pool,”
 of 5 bubbles eleroux1, Sep 2, 2015 | Read review
“Block E is the place to be”
 of 5 bubbles Alexbad357, Aug 10, 2015 | Read review
“Get a pool view room in the middle of one of the buildings if you want to be near the wifi antennas.”
 of 5 bubbles billyloon, May 28, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question