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Lake Naivasha Sopa Resort

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Lake Naivasha, Naivasha 20117 Kenya
COVID-19 update: See the added health and safety measures this property is taking.Read more
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ZenHotels.com
Prices above are provided by partners for one room, with variable occupancy rules as provided by the property, and do not include all taxes and fees. Please see our partners for full details.
Traveler (1899)
Room & Suite (434)
Pool & Beach (124)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 10/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Lake Naivasha Sopa Resort
Updated 10/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 51 Specialty lodging in Naivasha
Location
Cleanliness
Service
Value
Travelers' Choice
Good to know
HOTEL STYLE
Great View
Family
Languages Spoken
English
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Business Center with Internet Access
Conference facilities
Secured parking
Internet
Pool with view
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Kids' meals
Special diet menus
Poolside bar
Banquet room
Meeting rooms
Baggage storage
Concierge
Gift shop
Shops
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Housekeeping
Private balcony
Room service
Safe
Seating area
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Room types
Non-smoking rooms
Suites
Family rooms
1,346Reviews26Q+A100Room tips
Traveler rating
  • 695
  • 444
  • 129
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  • 34
Time of year
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Popular mentions
Chlodwig Hartmann wrote a review Apr 12
Bautzen, Germany5 contributions1 helpful vote
I had a wonderful time with my family ,The staff were very welcoming and friendly during the 2 Nights stay, The rooms too were very spacious and their rich buffet had a wide variety of Food .Will definitely be back soon
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Date of stay: February 2021
Value
Rooms
Service
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Response from Masai Mara Sopa Lodges, Other at Lake Naivasha Sopa Resort
Responded 4 days ago
Dear Hartmann607, thank you very much for your recent stay and your very positive online review, we are thrilled that you have enjoyed your stay with us and please rest assured that we will share your comments with all associates at the lodge as well. We are looking very much forward to be able to welcome you back again in the near future until then we remain with our best regards. Sincerely yours, THE MANAGEMENT
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Sun_charmed wrote a review Mar 2021
Moscow, Russia79 contributions6 helpful votes
+1
Stayed here in February 2021. Such stylish, cozy place. Very beautiful territory, lodges, restaurant and lounge zones - everything was perfect!!! And of course animals!!! They just walking around, can you imagine?! This is awesome!!! Zebras, giraffes, waterbucks and hippos! Such an amazing and peaceful place to stay. Like wildlife coming to your window Room is really comfortable and has everything you need. Also would like to thank JT (Julius Tact) Safaris (Julius Nzumbi), who advised us to stay in this hotel during our trip, which his company organized from the beginning till the end. They booked the best room for us and looked after we had the perfect journey. Our guide was Samuel, who organized the best game drives. He always knew when need to make a stop for photoshoot and tell us so many interesting things about animals. We definitely would like to come back to the same place with same company!
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Date of stay: February 2021
Cleanliness
Service
Sleep Quality
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Response from Masai Mara Sopa Lodges, Other at Lake Naivasha Sopa Resort
Responded 2 weeks ago
Dear Sun_charmed, we are delighted to hear that you have enjoyed your recent stay at the Lake Naivasha Sopa Resort and we are thrilled about your online feedback, please rest assured that we will continue to strive to meet and exceed the expectations of all our guests and your online review is truly motivating all of us. We are looking very much forward to welcome you back at the Lake Naivasha Sopa Resort, until then we remain with our best regards. Sincerely yours, THE MANAGEMENT
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Catherine N wrote a review Mar 2021
1 contribution
My girlfriends and I were super excited to finally get a chance to visit this very beautiful resort, for a weekend stay, to unwind and relax. Shock on us! It was issue after issue. 1. Check in Process - we were treated like kids and quite unimaginebaly discriminated..... 2. Food - Food was quite bland, variety was little to choose from and above all one of the female waitresses had the audacity to shout at me, for reasons known best to her. 3.Rooms - were EXCELLENT. Very good ambiance, clean and veryyyyy big. 10/10 4. They DENIED us lunch service on the day of check out, citing that our lunch was countef on day of arrival. Seeking clarity with management 1. They walked out on us, when we sought audience to sort out the issue and went further to insult us. Overall - very good premise but, poor management, outright discrimination, bad food. Book at your own risk! Zero value for money paid. Oh, the pool was really nice.
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Date of stay: March 2021Trip type: Traveled with friends
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Response from Masai Mara Sopa Lodges, Other at Lake Naivasha Sopa Resort
Responded 3 weeks ago
Dear Sherpa274015, First and foremost we want to thank you for your recent stay and for your review sharing your experience, we are deeply concerned and have launched an investigation into the matters raised as they do not reflect our standard services. It is most unfortunate that you felt the way you felt and we hope that you can accept our sincere apologies for this. As much as we are happy that you are very impressed with our facilities, kindly rest assured that we will put measures into place to ensure that we will deliver on our service delivery. As we are taking every review extremely seriously we thank you for your recent review and we remain hopeful that we will be able to welcome you back in the future. Sincerely yours, THE MANAGEMENT
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Ruth N wrote a review Mar 2021
2 contributions
Our visit was the most traumatic I have ever had in any Kenyan destination. First,we were denied lunch even after paying for full board, this was communicated to us an hour towards the serving that we should have had it the previous day even after having a 5pm check in. The management didn't handle us professionally either choosing to send us back and forth with the booking agent. The overall descrimination by the staff who received us was atter shock that left a bad taste in my mouth. She also said they can't give us a late check out because they were fully booked on Sunday. However, when we left the property Sunday afternoon... Parking was empty!!!!
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Date of stay: March 2021Trip type: Traveled with friends
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Response from Masai Mara Sopa Lodges, Other at Lake Naivasha Sopa Resort
Responded 3 weeks ago
Dear Ruth N, Thank you very much for your recent stay with us at the Lake Naivasha Sopa Resort, with deep concerns we are reading your online review and we are looking into the concerns raised accordingly, in this regard kindly rest assured that we will put measures into place within the shortest time possible to address the concerns raised and we thank you for bringing this to our attention as this helps us to mend procedures in order to enhance our services to all our valued guests and kindly accept our most sincere apologies for the experience as this does not reflect our service delivery promises. With hopes that we will be able to welcome you back in order to deliver on our service promises we remain with best regards. Sincerely yours, THE MANAGEMENT
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June M wrote a review Mar 2021
1 contribution
The lodge is so beautiful and the rooms are cosy with such great ambience. Buffet needs a bit of improving on variety but otherwise good. The hotel Management however treated us horrendously on the last day with conflicting information from front desk to the manager on duty. It was clear discrimination and a lack of taking up accountability for a staff at check in who had clearly misinformed us of a perk we were entitled thus labeling us a liars without following up on the staff. A hotel clearly in need of organizational culture change. My friends and I will not be returning.
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Date of stay: March 2021Trip type: Traveled with friends
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Response from Masai Mara Sopa Lodges, Other at Lake Naivasha Sopa Resort
Responded 3 weeks ago
Dear JuneM1195, Thank you very much for your recent stay and your online review which we take very seriously and we are getting to the bottom of this as we feel that every guest has to be treated with respect and as they deserve, in this regards kindly accept our deepest and most sincere apologies for the apparent issue. Please rest assured that we will put measure into place to ensure that such incidence does not re-occur in the future. We thank you for bringing this to our attention as this helps us to improve on any short coming and we are truly sorry for the reported conflicting information. Again thank you very much for your stay and despite the experience we hope that we will be able to welcome you back for you to experience the true service delivery at the Lake Naivasha Sopa Resort. Sincerely yours, THE MANAGEMENT
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ALSO KNOWN AS
lake naivasha sopa hotel naivasha
LOCATION
KenyaRift Valley ProvinceNaivasha
NUMBER OF ROOMS
19
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Frequently Asked Questions about Lake Naivasha Sopa Resort
Which popular attractions are close to Lake Naivasha Sopa Resort?
Nearby attractions include Crescent Island Game Park (2.7 miles).
What are some of the property amenities at Lake Naivasha Sopa Resort?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
What food & drink options are available at Lake Naivasha Sopa Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Lake Naivasha Sopa Resort?
Yes, free parking is available to guests.
Are there opportunities to exercise at Lake Naivasha Sopa Resort?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Lake Naivasha Sopa Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Lake Naivasha Sopa Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Lake Naivasha Sopa Resort have any great views?
Yes, guests often enjoy the park view available here.
Is Lake Naivasha Sopa Resort accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.