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Acacia Premier Hotel

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Achieng' Oneko Road, Kisumu 40100 Kenya
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (129)
Dining (14)
Room & Suite (7)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 08/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Acacia Premier Hotel
Updated 08/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 52 hotels in Kisumu
Location
Cleanliness
Service
Value
Travelers' Choice
We're extremely pleased to introduce to you the Home of African Hospitality, the Acacia Premier Hotel Kisumu. An oasis of fine service and first-class comfort, a feast for the senses, an ideal rendezvous, a latter-day haven. The Acacia Premier Kisumu is the place for the discerning business & leisure traveler. Situated within the prime leafy suburb of Milimani and straddling the shores of Lake Victoria, the hotel offers convenience, serenity and a flair for the spectacular, for all who visit.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Evening entertainment
Airport transportation
Business Center with Internet Access
Wifi
Rooftop pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Poolside bar
Rooftop bar
Car hire
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Massage
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
Shops
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Iron
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Centrally Located
344Reviews1Q+A96Room tips
Traveler rating
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Popular mentions
wangarikaranja wrote a review Feb 2020
1 contribution
The receptionist was great, your restaurant staff were not! They need training on how to treat guests regardless of the color of their skin! We were made to go back for our cooked eggs while a white couple had theirs brought to the table. I am still waiting for an explanation on what criteria you use when treating people differently.
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Acacia Premier Hotel, Owner at Acacia Premier Hotel
Responded 2 weeks ago
Dear Wangari, Thank you for staying with us and for taking the time to write a review about your experience at Acacia Premier Hotel. We are glad to note that you received good service from our front office staff, we however note that this was not the case in restaurant. We do apologize for this unfortunate behaviour, we have taken corrective measures and all our staff have been traken through refresher trainings in customer care to ensure that this does not happen again. We hope you can give us another opportunity to serve you again, we promise you a more improved experience. Warm regards, Duncan Mwangi - General Manager
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Steve A wrote a review Feb 2020
1 contribution
500gram T bone steak that was less than 200grams. More like the size of a rasher of bacon Missing ingredients from salad. Tiny portions of vegetables Poor wine service, ill informed, no name of the house wine Poor food service, too slow
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Date of stay: February 2020Trip type: Traveled on business
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Response from Acacia Premier Hotel, Owner at Acacia Premier Hotel
Responded 2 weeks ago
Dear Steve, Thank you for visiting our facility and for taking the time to write a review about your experience at Acacia Premier Hotel. We have noted with a lot of concern the issues raised and we are taking corrective measures to ensure that we improve on the areas mentioned. Proper training for the staff is ongoing for both service delivery and product knowledge. We hope you can give us another opportunity to serve you, we promise you a more improved experience. Warm regards, Duncan Mwangi - General Manager
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Kennedy wrote a review Feb 2020
Nairobi, Kenya1 contribution
I visited this hotel with my wife over the December holiday and booked a table at the roof top which by then was going under some renovations. The place was not clean at all. Tables used to serve previous guest left uncleaned. It took us almost a half an hour to be attended to. The food was good though. The hotel is far from even being a 3* facility. Some major improvements needed. Thank you.
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Date of stay: December 2019
Location
Cleanliness
Service
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Response from Acacia P, General Manager at Acacia Premier Hotel
Responded Feb 17, 2020
Dear Kennedy, Thank you for using our facility and for taking time to write a review about your experience at Acacia Premier Hotel. We are glad to read that the food was good and that you enjoyed. However we have noted that you did not receive good services from us as required, we realize there is need for refresher trainings to ensure that the operating procedures are followed to the later. Acacia Premier hotel is a 4* hotel and we keep working hard to maintain good standards as required of this rating however we realize that on this particular occassion we did not meet your expectations, we do apologize for this. We hope you can give us another opportunity to serve you, we promise you a more improved experience. Warm regards, Duncan Mwangi
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mohtalaat wrote a review Feb 2020
Cairo, Egypt1 contribution
Good Hospitality environment Very good foods and Beverages I recommended this place for everyone who will visit Kisumu Qv hu j kikn njh hhh jjjk nnj hgg ghh jjj n nbn b bhh h hhh ghgv h hj k kn j j h h
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Helpful
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Response from Acacia P, General Manager at Acacia Premier Hotel
Responded Feb 17, 2020
Dear Guest, Thank you for your business support, we thank you for recommending our food and beverage services and the good environment. We also thank you for recomming our facility to other guests and look forward to the good working relationship. Warm regards, Duncan Mwangi
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Richard B wrote a review Feb 2020
Ireland27 contributions19 helpful votes
A generally satisfactory visit to a hotel I have visited several times before. Arrived in the early morning and was allowed an early check-in which was very welcome after the long flight. Staff were universally courteous during my visit.
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Rooms overlooking the pool area have good views to the lake
See more room tips
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Response from Acacia P, General Manager at Acacia Premier Hotel
Responded Feb 17, 2020
Dear Guest, Thank you for making Acacia Premier Hotel your prefered hotel whenever you are in Kisumu. We are delighted to read that you enjoyed your stay with us and that you received good services from us. We look forward to your next visit. Warm regards, Duncan Mwangi
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PRICE RANGE
$146 - $164 (Based on Average Rates for a Standard Room)
LOCATION
KenyaNyanza ProvinceKisumu
NUMBER OF ROOMS
94
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Frequently Asked Questions about Acacia Premier Hotel
Which popular attractions are close to Acacia Premier Hotel?
Nearby attractions include Dunga Bay (0.2 miles), Masai Craft Market (0.7 miles), and The West End Shopping Mall, Kisumu (0.02 miles).
What are some of the property amenities at Acacia Premier Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Acacia Premier Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Acacia Premier Hotel?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Acacia Premier Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Acacia Premier Hotel?
Conveniently located restaurants include The Laughing Buddha Lounge & Café, Nairobi Java House, and Acacia.
Are there opportunities to exercise at Acacia Premier Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Does Acacia Premier Hotel have an airport shuttle?
Yes, Acacia Premier Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Acacia Premier Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Acacia Premier Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Acacia Premier Hotel have any great views?
Yes, guests often enjoy the lake view available here.