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Acacia Premier Hotel

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Achieng' Oneko Road, Kisumu 40100 Kenya
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (145)
Dining (17)
Room & Suite (17)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 08/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Acacia Premier Hotel
Updated 08/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 66 hotels in Kisumu
Location
Cleanliness
Service
Value
Travelers' Choice
We're extremely pleased to introduce to you the Home of African Hospitality, the Acacia Premier Hotel Kisumu. An oasis of fine service and first-class comfort, a feast for the senses, an ideal rendezvous, a latter-day haven. The Acacia Premier Kisumu is the place for the discerning business & leisure traveler. Situated within the prime leafy suburb of Milimani and straddling the shores of Lake Victoria, the hotel offers convenience, serenity and a flair for the spectacular, for all who visit.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Evening entertainment
Airport transportation
Business Center with Internet Access
Wifi
Rooftop pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Poolside bar
Rooftop bar
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
Shops
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Iron
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Centrally Located
376Reviews1Q+A98Room tips
Traveler rating
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Popular mentions
gitahilinet06 wrote a review Oct 14
Nairobi, Kenya1 contribution
First things first, the location is remarkable. I love the view at the pool side bar. Their staff are very friendly not forgetting quality services. Loved their food. Will definitely go back there 👍 😀 😊
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Review collected in partnership with this hotel
Date of stay: October 2021
Value
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B JONES wrote a review Oct 11
9 contributions
+1
I am deeply disappointed with the level of services that I saw at this organization. It's a shame watching where I used to enjoy visiting turning into a messy place. I checked in my room, how do you give out those low quality bottled water that anyone can buy from the streets? This is Acacia Premier Hotel, a four-star hotel not a kibanda in the streets. Paid for a Bay Suite only to receive those low quality water. Was sent to organize a meeting for my team, traveled in advance to check the area. It was a mess, I didn't expect that from the place, having been there a couple of times but this round it was disappointing. Ordered for a drink from this trainee, it took a whooping 45 minutes to be brought to my table. I personally can't blame that individual considering she just training, hence I headed to the bar and upon reaching that place I only find trainees manning the area. Can't you employ staffs? It was almost 6pm the trainees seemed tired, for how long should they train? When they were left to man the area did they have the necessary skills to manage the area? Is the organization ran by trainees it was so disappointing. Had my drink and went to my corner, finished it and headed to my room. As I was leaving I was greeted by this guy whom I later found out was the GM, apparently they had actually sat a couple of seats away from me with his friends, shouting and laughing all loud. How does one run a business by sitting and laughing out loud while trainings are left all alone to serve the guests???????? On this particular I decided to check the conference halls, Early in the morning met a nice guard and he let me check the halls. Very dirty and apparently they were set for a meeting. With torn sit covers? Later on I decided to sit down for my lunch, noted people were taking buffet meals, joined the queue and that was worst meal one could ever had. The Chef noted me being uneasy and he asked me to take a platter meal on his complementary, honestly business can't work like that. I assumed he did that because probably I was white and Indian but then the question lingered in my mind was why didn't he do that to the other guests who were also complaining in Kiswahili, literally I could hear them. Not being able to take it anymore, I walked away and checked out immediately. Found the manager spread out on the coach by the lift watching videos on full volumes didn't even bother to talk to him, got more pissed and left. With this kind of style of running business it's downfall, we have better hotels upcoming now. Poor management can say. Poor services. Acacia Premier Hotel is just getting messed up.
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Date of stay: September 2021
Rooms
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Trip type: Traveled on business
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Carol wrote a review Oct 10
15 contributions
Why is it that as soon as you arrive in a town, all that friendly, Kenyan hospitality disappears? This is a typical, run-down city hotel made worse by the rude, inattentive staff. The rooms are fine but the rest of it is very poor.
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Date of stay: September 2021
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gejalan wrote a review Oct 5
Nairobi, Kenya1 contribution
This hotel is big and offers spacious and very clean rooms. The location is within town centre this offers quick access to other places within city centre. The hotel has all other services within inclusive of a super market.
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Review collected in partnership with this hotel
Date of stay: October 2021
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kimaniw337 wrote a review Oct 4
Nairobi, Kenya1 contribution
Perfect place to stay and relax. Lovely view Great customer service Niece Ambience for work and relaxing. Rooms very clean and well maintained. Wifi and other internet services excelllent. Look forward to another trip with family and friends
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Review collected in partnership with this hotel
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
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PRICE RANGE
$146 - $164 (Based on Average Rates for a Standard Room)
LOCATION
KenyaNyanza ProvinceKisumu
NUMBER OF ROOMS
94
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Frequently Asked Questions about Acacia Premier Hotel
Which popular attractions are close to Acacia Premier Hotel?
Nearby attractions include Dunga Bay (0.2 miles), Masai Craft Market (0.7 miles), and The West End Shopping Mall, Kisumu (0.02 miles).
What are some of the property amenities at Acacia Premier Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Acacia Premier Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Acacia Premier Hotel?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Acacia Premier Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Acacia Premier Hotel?
Conveniently located restaurants include The Laughing Buddha Lounge & Café, Nairobi Java House, and Acacia.
Are there opportunities to exercise at Acacia Premier Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Does Acacia Premier Hotel have an airport shuttle?
Yes, Acacia Premier Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Acacia Premier Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Acacia Premier Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Acacia Premier Hotel have any great views?
Yes, guests often enjoy the lake view available here.