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Imperial Hotel Kisumu

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#1 of 26 Hotels in Kisumu
Certificate of Excellence
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Imperial Hotel Kisumu
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221 Reviews from our TripAdvisor Community

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Showing 215: English reviews
Nairobi, Kenya
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

For your accommodation,conference,gym,swimming,fun ,a variety of delicious needs in Kisumu town,visit Imperial hotel and you will never regret. Comfort away from home.The services are excellent,very high level of cleanliness and an excellent location-In the heart of Kisumu city.

Review collected in partnership with this hotel

Helpful?
Thank 534maureenm
Kampala, Kampala, Uganda
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

For those of us on constantly on the trot for business, pleasure and leisure Kisumu city has always been at the bottom of the pile in terms of decent hospitality options. Now imagine my horror when I found myself in Kisumu City on the shores on Lake Victoria at 00h00 without prior accomodation plans! but thanks to social media I... More 

Helpful?
Thank Etyang M
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

This was an awesome hotel. Staff was very great. Food was excellent. Rooms were fantastic. Will stay there again. Thanks to all staff there for making this a great stay. First time staying there with out mission team and will stay again. We had 9 rooms and had no trouble with any of them. Everything was good. Always greeted our... More 

Helpful?
Thank Michele R
Nairobi, Kenya
1 review
4 of 5 stars Reviewed 1 week ago

Very friendly and welcoming staff, willing to help. Overall pleasant atmosphere. Nice boiserie in the hall and breakfast room conferring a sort of pleasant "retro" style. Centrally located and easily accessible.

Review collected in partnership with this hotel

Helpful?
Thank M8586CHalessioc
1 review
4 of 5 stars Reviewed 1 week ago via mobile

The hotel is well located in the heart of town. It is clean and comfortable for quick business schedules. The wifi is strong and reliable. The rooms gives you the feel of comfort while on business. The staff are friendly and willing to help

Helpful?
Thank tosebe
1 review
3 of 5 stars Reviewed 2 weeks ago

Quiet, average. Indoor pool area shares space with bar and restaurant can be a source of discomfort especially when set up for meals is being done. The pool is cold because there is no direct sunlight and it's not heated

Helpful?
Thank Yumbz V
Martigues, France
Level Contributor
70 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very nice hotel in the center of Kisumu, very spacious room with all amenities, very rich breakfast, staff very welcoming, helpful and very professional, lovely swimming pool, Keep also the luggages if you go make a tour.

Review collected in partnership with this hotel

Helpful?
Thank 611bernards
Nairobi, Kenya
2 reviews
4 of 5 stars Reviewed 4 weeks ago

I loved the services provided by the employees, the rooms are very clean and modern. Having safe deposit boxes in the room was a plus for me. Being my first time in Kisumu City the location of the hotel is perfect. What I loved most during my stay was the WiFi it's the best I have used at any htl.... More 

Helpful?
Thank ShuntyZeddy
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, Thanks you very much for having chosen the Imperial Hotel . We are all happy and delighted to note that your stay was memorable and look forward to hosting you again on your next visit to kisumu. More 

Sandton, South Africa
Level Contributor
239 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have been to Kisumu a few times and I have to admit it felt very unlike a small east African hotel. The staff were excellent, attentive and very helpful. The rooms were modern and had excellent views of Lake Victoria. The food was of an excellent standard and I will definitely stay there again

Helpful?
Thank SZavahir
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, Greetings from Imperial team !!! Thank you for staying with us. We are grateful that you enjoyed our services and more especially the food. We are happy that your stay was great and look forward to hosting you again. More 

Mwanza
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

The worst management of a booking I've experienced in my long time of traveling. Hotel staff is mostly friendly but it seems very clear a slight obsession with collecting money. First time I've ever been asked to pay for my stay upfront, shower only has hot water during certain times, your bill is brought to you for signing in the... More 

Helpful?
Thank Aliyah A
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, Thank you very much for having stayed with us. The management regrets the experience you went through and more especially the hot water in the rooms, this was due to a technical fault which has since been rectified. On the payments on check in the hotel procedure is we take a deposit equivalent to one night stay but... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Internet
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
Room types
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Free Parking
  • Business Center with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
Imperial Hotel has played a leading role in Kisumu’s history, and continues to be Kisumu's finest and best-known luxury hotel. As the region's natural choice for quality conscious business and leisure travelers, Imperial Hotel offers personalized services with elegance and style that meets the discerning needs of every individual guest. ... more   less 

Additional Information about Imperial Hotel Kisumu

Address: Off Jomo Kenyatta Highway, Achieng' Oneko Rd., Kisumu 40100, Kenya
Location: Kenya > Nyanza Province > Kisumu
Price Range: $78 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Imperial Hotel Kisumu 3.5*
Number of rooms: 70
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