We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Daraja-Mbili, Kisumu 40100 Kenya
Lowest prices for your stay
Expedia.com
Hotels.com
Booking.com
$98
View deal
Travelocity$125
Priceline
Lol.travel
View all 12 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (124)
Room & Suite (15)
Dining (13)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
Read more
Updated 07/16/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Ciala Resort
Updated 07/16/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 72 hotels in Kisumu
Location
4.4
Cleanliness
4.7
Service
4.6
Value
4.5
Travelers' Choice
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Hiking
Darts
Babysitting
Secured parking
Wifi
Outdoor pool
Shallow end in pool
Fitness / spa locker rooms
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Children's playground
Children's television networks
Children Activities (Kid / Family Friendly)
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
24-hour security
BBQ facilities
Baggage storage
Concierge
Mosquito net
Outdoor furniture
Shared lounge / TV area
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Soundproof rooms
Bathrobes
Private balcony
Room service
Safe
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Tile / marble floor
Refrigerator
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
Show more
Room types
Mountain view
Pool view
Bridal suite
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Languages Spoken
English, Swahili

Location

Full view
Contact
Daraja-Mbili, Kisumu 40100 Kenya
Getting there
Kisumu Airport5 miSee all flights
Eldoret Airport49 miSee all flights
See all nearby hotels
129Reviews1Q+A29Room tips
Traveler rating
  • 95
  • 28
  • 4
  • 1
  • 1
Time of year
Traveler type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Michael F wrote a review Sep 2022
1 contribution
This resort is 1st class! The staff, the rooms, the food, everything! You must stay here if you are in Kisumu. Plan your conference here. They are extremely accommodating to all requests. Have your meal poolside for a relaxing atmosphere!
Read more
Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Fred Opere wrote a review Aug 2022
Limuru, Kenya11 contributions4 helpful votes
We had never been to Ciala Resort but it had been recommended to us by a couple of friends and we were not disappointed. The rooms are big and well maintained and the food was good. The grounds were well kept, too. On the negative side, they do not have any connecting rooms which was a hassle for us since we were travelling with our kids. We looked our keys in the rooms a couple of times. Also, the activities (other than swimming) are geared towards young children (below 7), so older kids may get a bit bored
Read more
Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Akida Elvis, Guest Services / Front Office at Ciala Resort
Responded 3 weeks ago
Dear Mr. Opere, Greetings from Ciala Resort Kisumu! Thank you for choosing to stay with us and for taking the time to share your thought's with other travelers on TripAdvisor. We appreciate the kind words about our resort. We go over and abound to provide the ultimate quality in guest amenities and experience. We are happy that our efforts resonated with you. Our ground are one of our primed assets we provide expansive lush spaces perfect for family getaways. On the other hand we regret to learn of the inconveniences faced during your stay. We do have a 3 bedroom perfect for families, this would be a good option for you during your next trip. You'd be pleased to know that this unit has physical key access so you wont be locking yourself in. We do have a wide range of activities for all age groups including fishing, hiking , bike ride, nature walks, badminton, jenga, table tennis and much more. Being able to cater to the whole family need is core to the experience we seek to deliver. On you next visit kindly check our travel desk for a customized itinerary of activities. We look forward to hosting you again in the near future. Warm regards, Ciala Resort Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Saiclone wrote a review Aug 2022
Nanyuki Town, Kenya30 contributions4 helpful votes
Location needs a vehicle to get to as it is about 25kms from Kisumu City, but once there, it is definitely worth the journey! The hotel boasts beautiful views of the Moragoli Hills, and itself sits on lush beautiful manicured gardens. Hotel has all the comforts one would need in a luxurious country hotel including a pool, games areas etc. The service is really good, polite and helpful!
Read more
Date of stay: July 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Akida Elvis, Guest Services / Front Office at Ciala Resort
Responded 3 weeks ago
Dear Sailepu, Greetings from the ultimate lakeside luxury resort! Thank you for choosing to stay with us and for taking the time to share this perfect rating. Our location is definitely one of the things we are most proud of. The 18km drive from town helps build the feeling of an out of town escape only to land in a majestic paradise as you experienced. The view of the Maragoli Hills truly is magical and this can be enjoyed from almost every spot of the property, this is our marquee landmark. We also go all the way to deliver the finest of guest amenities and we are happy that our efforts resonated with you. We look forward to hosting you again soon in the near future for more amazing experiences. Warm regards, Ciala Resort Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nyariki wrote a review Jul 2022
Nakuru, Kenya3 contributions
Excellent place. Rooms are well appointed. Saw one conference room which is so well done, I was told there are others. The dining spaces are so well placed. This is a master piece, well done. Will visit again. Linda was very kind to show me around. Keep up the standard.
Read more
Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Winny wrote a review Jul 2022
6 contributions1 helpful vote
We really enjoyed our short stay at Ciala Resort. All thé staff are very courteous and helpful. Thé rooms were well appointed with anything we needes including a smart TV. We had dinner at thé resort and it was excellent. Breakfast was also very good.
Read more
Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
GEORGE NDUNGU wrote a review Jul 2022
3 contributions
We had a great time at your lodge, and had a very successful Team Building on your open grounds which was vast enough for our team. The accommodation rooms were out of the world and very comfortable. The meals were really nice not to forget the hospitality from the Restaurant staff and guest relations lady who was very kind. We shall definitely recommend Ciala Resort .
Read more
Date of stay: July 2022
Value
Cleanliness
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Anna M wrote a review Jul 2022
1 contribution
I had an amazing time in Ciala hotel, visited from England. The hotel was beautiful and very clean. The staff are so nice and helpful, especially at the restaurant. And the breakfast was very delicious.
Read more
Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Colly S wrote a review Jul 2022
1 contribution
Very good service. Clean rooms and the best breakfast I've had around. The staff are also polite and very hand at resolving issues. Shout out to Shalmith and Calvin at the restaurant. The view of the hills is also very scenic.
Read more
Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Akida Elvis, Guest Services / Front Office at Ciala Resort
Responded 3 weeks ago
Hello Mr. Samba, Greetings from the ultimate lakeside luxury resort! Thank you for choosing to stay with us and for taking the time to share your thoughts with other travelers on booking.com. Your review has made our day, its definitely a morale booster when our clients resonate with the effort we put in everyday to provide an exemplary experience. The Chef will be elated to know that the breakfast exceeded expectations, its important we provide you with a good start to your day. Shalmith and Calvin embody the Ciala spirit of delivering nothing but the best, be sure that your comments will reach them and will be put into consideration for awards by management. We look forward to hosting you again in the near future for more exemplary experiences, until then, stay safe. Thank you. Warm regards, Ciala Resort Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mohamed k wrote a review Jul 2022
1 contribution
What a beautiful place. The food here is to die for. And above all, was the costumer service. Our helper Lesley, she was one of a kind. She was stellar in every way. My wife and I say a big thank you to her.
Read more
Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Akida Elvis, Guest Services / Front Office at Ciala Resort
Responded 3 weeks ago
Dear Curiosity, Thank you for choosing to stay with us at Ciala Resort Kisumu and for taking the time to leave us this amazing review. We appreciate your kind words and are happy that we were able to exceed your expectations. Guest experience is key to us and Lesley did well to be a lead ambassador for what we stand for, be assured that your comments will reach her. We look forward to welcoming you back in near future. Thank you! Warm regards, Ciala Resort Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Charles K wrote a review Jun 2022
Karen, Kenya4 contributions
Have stayed here for 5days occupying room 201,the staff of this hotel are wonderful! Especially VICTOR,RANDA,ROBAI AND RODGERS, KATHLEEN and the chef who made our breakfast last day was awesome! Can't forget the supervisor Tony and the Receptionist of the second day of our convening! God bless these wonderful souls! Will really miss CIALA hotel! The management are awesome, there meals are exotic very fresh,there conferences are like wow! Norah who took care of our conference facility from 12th _16th were very welcoming! From gate to the room ,you're recieved like a queen or a king! GOD BLESS CIALA! THIS IS A PLACE TO BE
Read more
Date of stay: June 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Akida Elvis, Guest Services / Front Office at Ciala Resort
Responded Jun 22, 2022
Dear Charles, Greetings from Ciala Resort Kisumu! Thank you for choosing to stay with us at Ciala Resort Kisumu and for taking the time to leave us this positive rating. We appreciate the kind words on our resort. Our staff are our greatest assets and we are happy that they were able to provide the excellent service that we strive for. Be sure that your compliments will reach them all. It was our pleasure to host you and we look forward to hosting you more in the near future. Until then, stay safe. Warm regards, Ciala Resort Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
PRICE RANGE
$105 - $147 (Based on Average Rates for a Standard Room)
LOCATION
KenyaNyanza ProvinceKisumu
NUMBER OF ROOMS
56
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Ciala Resort
What are some of the property amenities at Ciala Resort?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Ciala Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Ciala Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Ciala Resort?
Yes, free parking and secured parking are available to guests.
Are there opportunities to exercise at Ciala Resort?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Ciala Resort have an airport shuttle?
Yes, Ciala Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Ciala Resort have airport transportation?
Yes, Ciala Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Ciala Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Ciala Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Ciala Resort?
The staff speaks multiple languages, including English and Swahili.
Is Ciala Resort accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.