Even though we were the only guests during low season we received great attention. Service staff was very friendly, tents were clean and food was very good. We booked full Day Game Drive and Mokoro Trip with them. Communication and booking prior to arrival worked well.
Myself and another traveler left this place in the middle of our stay to go elsewhere. The owners of the Mochaba and Boteti met with us to apologize for some of the issues we experienced...we appreciated that; but suffice to say that if you are a single female, don't stay here. Again, this place has no wifi, no available drinking water unless you purchase it and the food, especially what they give you to take on game drives leaves a lot to be desired.
We stayed three nights in a luxury en suite tent. Everything the stay do here really makes you feel like a VIP. The pool and bar are great. Skizo is possibly the best chef who has ever cooked for me, that guy is a magician! Barati, the manager, is a consummate professional who made us feel welcome and gave us Tswana lessons even though we are bad students. Highly recommend. The mokoro trip was great, my wife's favourite activity of our whole Botswana trip. Tutu and Doctor were excellent guides and we saw a huge bull elephant and twenty four giraffes!
Mochaba Crossing needs some work on all aspects other than location. Great location and nice grounds. And nice physical plant; poorly maintained. I stayed there in February this year for 10 days traveling alone, and 3 days in April this year with my wife and 3 friends, my wife was there for 3 days in March this year. A good sample and we really wish it had worked but...Service is poor at dining. Staff is very nice and they try but they have no guidance and little training. They would be great in a good lodge with some support. Food is poor. Main area is poorly maintained, their internet reservation service is non- existent, front desk email and phone is often down. Only way to communicate some of the time is for me to call from US and send friends in Maun by in person to see front desk. Crazy. Breakfast served late and not on time. Main area men's and women's bathroom in main area do not really work. No soap, no towels. this has been the case for 3 months. Some rooms have only one key so if you leave for the day with your key, there is no way to access your room for service. Laundry service is good. Credit card reader was out when we were there in April so we had to arrange for payment when we passed thru Maun after trip into Delta. …
Arrived wet and bedraggled having aborted our plans to camp in Moremi. 8 of us turned up and we were given help to dry our wet things, electric for our fridges, and lovely rooms. As the lodge was quiet we stayed 2 nights, they offered us a discount for the second night. As we had turned up with no booking the food available was limited, however they cooked our eggs for breakfast. The second night there were lots of choices. One of vehicles had caught fire, the staff were helpful with calls to help us sort the problem