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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Individually wrapped toiletries
Updated 08/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
Location
4.8
Cleanliness
4.0
Service
4.2
Value
4.1
Good to know
Languages Spoken
English, French, Arabic
Property amenities
Free parking
Free breakfast
Hiking
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Currency exchange
Gift shop
24-hour front desk
Restaurant
Sun terrace
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Room features
Soundproof rooms
Air conditioning
Room types
Bridal suite
Family rooms
Location
Full view
40Car recommended
Grade: 40 out of 100
1Restaurantwithin 5 miles
1Attractionwithin 5 miles
64Reviews0Q+A4Room tips
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The location and concept is fantastic but the owners of Kenza have become complacent with success. They have a thriving business with tour groups so are a bit dismissive of independent travellers. To be honest in our travels in Tunisia we felt less welcome here than anywhere else. I imagine this will remain the case while they remain the only accommodation option in Chenini. They are well aware that tourists will pay well above normal prices for this experience.
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Date of stay: April 2022Trip type: Traveled
Room Tip: My suggestion would be to look online at other cave house options in other locations before you...
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Helpful
There is nothing fancy about Kenza, but it is a must. The hotel is on the top layer of Cheninni village and the rooms are in caves.. The caves are basic but have electricity and one of them has an air conditioner. The restaurant is further down the hill - the food is good but the portions are enormous! Cheninni village is a must see and the most charming accommodation is Kenza.
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Date of stay: August 2020
Cleanliness
Service
Sleep Quality
Room Tip: Do not stay in this hotel if you have difficulty walking or climbing.
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1 Helpful vote
Helpful
+1
We had a unique and lovely stay at the Kenya caves ! We are so happy that a place like this still exists and helps to support the local people. Make sure to eat at the restaurant Kenza and do a tour (les septs dormants, Douit, oasis...) with a local guide from the village. We were so happy to stay 2 nights to feel the vibe. Have A tea at the Buvette all the way up as it has a breathtaking view.
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Date of stay: March 2018Trip type: Traveled
Helpful
I made a deal with a phone call with the owner to pass 2 night the 30 dec 2017 and the 31 dec 2017 with the happy new year feast and that for me and five of my friends the second day they said to us that we have to leave because I did not mention the second day on the email and they said that if we want to stay for free we have to change rooms we look at the rooms and that was very small :/ So please be careful when they promise you something by phone :/ They even gave me the details of the New year party by phone but they did not achieve the phone deal ! be careful
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Date of stay: December 2017Trip type: Traveled
Helpful
Response from toubib h, Directeur général at Kenza
Responded Jan 11, 2018
Ce monsieur est parti de chez nous sans payer la facture de son groupe de six personnes sous prétexte qu'il n'a pas trouvé de place pour la nuit suivante sans faire de réservation préalable. Heureusement qu'il y avait la vigilence de la sécurité touristique qui l'a épinglé aux fins confins de désert pour le ramener au poste de la garde nationale de Tataouine et l'obliger à payer sa facture Il va de soi que cet avis sur TriAdviser n'a pas de valeur car nous disposons de toutes les preuves écrites et légales qui prouvent que ce monsieur n'a réservé que la seule nuit du 30 décembre et qu'il a inventé cette comédie pour partir sans payer la facture de l'hebergement et le diner de son groupe ! All the best
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We were a group of 6 people, we arrived to the hotel at 8pm. We had two rooms one was huge and clean with a nice bathroom the other one was with no working bathroom dust everywhere and cold. We started with the dinner. I expected a typical Tunisian one. It was the first horrible thing that happened to me in that hotel. Not only it was not delicious but I also found 2 hairs in it!!!! We booked for 2 nights with the confirmation of the owner. The next day they kicked us out ( the owner asked his worker to do it ) because they would give our rooms to a family of doctor ( the owner is a dentist ) apparently more prestigious for him ( IM A DOCTOR !) Then as we insisted to stay because we had a confirmation of our booking they showed us a dirty place that I won't give it to my dog. No beds first, we have to sleep in ground with dirty bedsheets dust every. Of course we left and we could find a very nice cheaper hotel easily. I strongly don't recommend this hotel. It is the worst hotel I've ever been to.…
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Date of stay: January 2018Trip type: Traveled
Helpful
Response from toubib h, Directeur général at Kenza
Responded Jan 11, 2018
Il s'agit d'un avis tendancieux qui rejoint celui du Chef du même groupe de M. Issam qui a inventé cette histoire de réservation pour une 2me nuitée pour partir sans payer sa facture Je ne vous recommande pas ce genre de voyageurs !
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First of all I have to say that the place is very very beautiful. But thats all. The service is a joke. The rooms were dirty and the toilettes were not working. No water etc. The food was not even traditional. Just french fries and chicken. A kind of fast food dinner. But that is only a part of our experience. I was with some tunisian friends who booked 2 rooms for 2 nights. As new tourists from france were coming after the first night, they kicked us out in a rude way just because a tunisian name was on the reservation. In that place they treat foreigners better than they own people. My friends said that we had also a foreigner in the group (me) and so they tried to offer us other rooms. But they were even more disgusting. We wanted to pay and leave to do our planned trip but they kept us there for more than an hour. Finally we left without paying because we really wanted to leave. After 2 h we had to go to the police station because the owner was there. We went there gave him the money and left. This really shows the worst part of the tunisian mentality. If you have euros or dollars they treat you better than others. We could find a different hotel for less money in the same area. To conclude, if you want to see the place: yes it is worth it. But please don't stay in that racist place.…
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Date of stay: January 2018Trip type: Traveled
Helpful
Response from toubib h, Directeur général at Kenza
Responded Jan 11, 2018
Cet avis n'a rien d'objectif du fait même qu'il rejoint celui de ses camarades qui se sont barrés sans payer leur facture. Pour le nouveau élément injurieux de nous avoir traité de " place raciste" nous signalons au rédacteur de cette insulte qu'il mérite d'etre poursuivi en justice pour diffamation ... ce que nous allons faire tout de suite !
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We stayed at this hotel for only 1 night but we would have gladly stayed more. We had a room that could sleep up to 11 people, even though we were only 6 people. The room was very comfortable and surprisingly clean considering that it's a cave dwelling. There was a great deal of space and even a TV. The bathroom was located outside of the room but it was clean and well kept. You have to space out your showers of course otherwise there isn't enough water as it is pumped all the way up the mountain side. The dinner and breakfast were both good. You wait awhile for your food but it is well worth it after talking to the server while you wait, who also lives in the hotel and grew up there, and when you get the food it is a good example of solid Tunisian cuisine. We definitely didn't leave hungry. The views from the hotel were gorgeous during sunset and sunrise and you have a direct view of Chenini from the "lobby" area of the hotel.…
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Date of stay: January 2017Trip type: Traveled
Value
Rooms
Service
Helpful
If you visit Chenini, you MUST stay at the fabulous Residence Kenza. Where else would you get a chance to sleep inside a cave in comfort? We spent 2 nights here and absolutely loved it. Chenini is a special place on earth...we loved walking around the old mountain village, exploring the ksour, taking photos of the white mosque, seeing the camel that churns the olives, soaking in the beautiful ambiance. Kenza was the perfect place to stay. With friendly staff and dinner/breakfast included (friendly chef doesn't speak English but does speak German, Arabic and French), we thoroughly enjoyed our stay. Just so you are aware, the hotel is a bit of a hike uphill over uneven terrain so don't bring too much stuff to lug up the hill. The staff offered to carry our bags but we declined. Halfway up the hill we wished we had accepted their kind offer! The restaurant (for dinner and breakfast) is about a 5 to 10 minute walk downhill from the hotel itself. (free wifi at the restaurant area, just ask for the password). We got to meet the lovely owner of Residence Kenza, a kindly dentist whose love for Tunisia and Chenini is obvious. Overall, two huge thumbs up for this special cave-hotel. Seriously if you are in this area and don't stay here, you've made a big mistake! Highly recommended.…
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Date of stay: March 2016Trip type: Traveled
Cleanliness
Service
Sleep Quality
Room Tip: Room 1 is amazing with 7 beds. Totally overkill for a couple but built in 3 caves, the room is so...
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Helpful
We ended up staying here 2 nights and it was certainly one of the most unique places we stayed in Tunisia. Rooms are in a cave dwelling with a great view of Chenini which was one of the best places we visited in Tunisia. The restaurant for breakfast and dinner is a 5 min walk away (dark at night). It's a reasonable walk uphil from where vehicles can park but there is a donkey to help with heavy luggage! I'd highly recommend staying here as Chenini is at it's most beautiful and peaceful early in the morning and late in the afternoon. The rooms are simple but comfortable and the whole place is full of character. The bathroom was private but just outside the room. The bathroom faciltiies were adequate although we sometimes had problems with the cold water (leaving the shower scalding hot) and just before we left the toilet stopped flushing. These difficulties are perhaps understandable considing the location. The ceilings are very low in the caves (including the bathroom) so if you are even of average height you do have to watch your head but it's worth it for a unique experience. The hosts were friendly and helpful although they don't speak much/any English. They were able to arrange cheap transport for us to travel around other sites in the area the next day. The food was great (if you like what they are cooking as you don't get a choice) and consisted of soup, brik, a typical Tunisian dish and fruit or a pastry for desert. Breakfast was the best we had in Tunisia (not saying much!) with non-packet jam and halwa in addition to bread, coffee and an egg. One morning we had a kind of stone baked bread and donut type bread which was a nice change from the usual bagette. Overall I'd highly recommend staying here and it's good value too at 40 dinar per person half board. It was pretty popular when we were there and we were lucky to get a room without a reservation but the walk up price did seem cheaper than some online booking prices.…
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Date of stay: April 2014Trip type: Traveled
Value
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Helpful
Wonderful troglodyte-like dwellings and an excellent view at the ruins of the nearby Ksar. Good breakfast (at least according to Tunisian standards), and some of the best food we'd had in Tunis for dinner. Excellent value for money. It is worth it to spend at least a night there if visiting the country.
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Date of stay: September 2013
Value
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Helpful
LOCATION
TunisiaTataouine GovernorateShanini
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Claim Your Listing Frequently Asked Questions about Kenza
Which popular attractions are close to Kenza?
Nearby attractions include Chenini (0.1 miles).
What are some of the property amenities at Kenza?
Some of the more popular amenities offered include free breakfast, an on-site restaurant, and free parking.
What food & drink options are available at Kenza?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Are pets allowed at Kenza?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Kenza?
The staff speaks multiple languages, including English, French, and Arabic.