We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Maruma Hotel & Casino

Travelers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Best prices for:1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Crowne Plaza Maruma Hotel & Casino
View Map
{"widget":{"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"},"name":"ibex_photo_carousel"},"containerClass":null}
Add Photo Write a Review

499 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 48: English reviews
London, United Kingdom
Level Contributor
149 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 272 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I returned to this hotel after three years. ( Please see my previous review of 2013). The hotel is pretty good considering all the circumstances! I would not hesitate to return to this hotel for my next visit to Maracaibo The plus 1. The front desk girls are really sweet and very helpful. A big shout out to them! Thanks!... More 

Helpful?
Thank Sally M
IHG_Hotel_Staff, Social Media Manager at Crowne Plaza Maruma Hotel & Casino, responded to this review

Dear guest, We are happy you enjoy our hotel, thank you for taking the time to write a comment for us. These are very important for us, our goal is to give our guest the greatest experience during the stay, we’ll keep working to make our guest always happy. Hoping you come back to your Hotel Crowne Plaza Maruma Maracaibo.... More 

Maracaibo, Venezuela
1 review
5 of 5 stars Reviewed 1 week ago

Very funs Days with Wife and Family (Child and friends in Pool Day, After a wedding Party). The Party Saloon , Room and Pool, everyhing was rigth and excellent services all time. Restaurants Oustanding !

Review collected in partnership with this hotel

Helpful?
Thank mtbbarboza
IHG_Hotel_Staff, Social Media Manager at Crowne Plaza Maruma Hotel & Casino, responded to this review

Dear guest, We are happy you enjoy our hotel, thank you for taking the time to write a comment for us. These are very important for us, our goal is to give our guest the greatest experience during the stay, we’ll keep working to make our guest always happy. Hoping you come back to your Hotel Crowne Plaza Maruma Maracaibo.... More 

Oranjestad, Aruba
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

The experience was amazing the staff was so polite and very attend it was my first time in maracaibo and im so amazed that im already planning my next trip there and offcourse at Crowne Plaza Maruma! The rooms are so elegant i stayed in a suite for 6 persons it was big and amazing. i just loved it!

Helpful?
Thank sweetnena96
IHG_Hotel_Staff, Social Media Manager at Crowne Plaza Maruma Hotel & Casino, responded to this review

Dear guest, We are happy you enjoy our hotel, thank you for taking the time to write a comment for us. These are very important for us, our goal is to give our guest the greatest experience during the stay, we’ll keep working to make our guest always happy. Hoping you come back to your Hotel Crowne Plaza Maruma Maracaibo.... More 

Katy, Texas
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It was a long time ago since I stayed at this hotel. At the time is was not part of the Crowne Plaza chain. I was very pleased to noticed that the hotel still keeps the elegance which it was the initial spirit of the developers. The reception area personnel were very educated and courteous. Same level of friendly environment... More 

Helpful?
Thank Jarangel
IHG_Hotel_Staff, Social Media Manager at Crowne Plaza Maruma Hotel & Casino, responded to this review

Dear guest, We’re pleased to read about your amazing stay in your Hotel Crowne Plaza Maruma, our intentions are make you feel always happy and relaxed, we’re looking forward to your next visit, remember you’re always welcome in your Hotel Crowne Plaza Maruma Greetings Social Media Manager Grecia Hernández More 

Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 20, 2016

i was in crown Plaza in Maracaibo and it was very bad experience. I have stayed first in Room 367 and whole night I could not sleep as their was noise was coming from Air condition and next day they have change me room to 811 and problem was the same.. It has very poor maintain hotel. More over my... More 

Helpful?
Thank 883rakeshs
IHGService, Guest Relations Manager at Crowne Plaza Maruma Hotel & Casino, responded to this review

Dear 883rakeshs, Thank you for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our property particularly with our air conditioning units and the ambiance of our property just to name a few. I would like to apologize for any inconvenience these issues may have caused you during... More 

Maracaibo
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 1, 2016

I worked at the hotel for several years and never got a chance to actually stay there, and decided to finally book as a guest because of a wedding reception I was invited to there. The room was excellent, I knew every room in the hotel had been renovated and I have to say everything was perfect. From the general... More 

Helpful?
1 Thank BenitoDelicias
IHG_Hotel_Staff, Social Media Manager at Crowne Plaza Maruma Hotel & Casino, responded to this review

Dear Guest, We are really happy that you finally enjoy our hotel as a guest, thank you for taking the time to write a comment for us. We will make the best we can for our breakfast to be better than it is now. Hoping you come back to your Hotel Crowne Plaza Maruma Maracaibo. Regards. Grecia Hernández Social Media... More 

Caracas, Venezuela
1 review
4 of 5 stars Reviewed February 19, 2016

It was a good time in this hotel. I felt comfortable and attended by a very nice staff. I only have a claim: I requested help to scan a document, and there is no one single scanner in the whole hotel, not even in the business center.

Review collected in partnership with this hotel

Helpful?
Thank jmvarela
IHG_Hotel_Staff, Social Media Manager at Crowne Plaza Maruma Hotel & Casino, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, More 

Montreal, Canada
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed February 2, 2016

Let me start out by pointing out what you should already know if you are going to be travelling to Maracaibo, or any other major city in Venezuela... the country is a mess. Crime is at an all-time high, grocery stores and pharmacies are missing products, piles of garbage are EVERYWHERE and Maracaibo's infrastructure is a disaster. I will write... More 

Helpful?
2 Thank Fakenrite
IHG_Hotel_Staff, Social Media Manager at Crowne Plaza Maruma Hotel & Casino, responded to this review

Dear Guest, Thank you very much for your valuable feedback, we are sure this will be a helpful reference for tourists visiting the City. It is a pleasure to know about your experience with us, we are happy to know you really enjoyed our pool and service. It is nice to read such a good review about our recently remodeled... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed November 19, 2015

We arrived late in the night, but still check-in took like ages. The staff guided us to some elevators, but they were all inoperative so we had to walk back again to the reception. There, it seemed that the room key wasn't properly activated either. We took another elevator (it REALLY takes a long time before one is coming) and... More 

Helpful?
Thank Frederik M
IHGCare, Guest Relations Manager at Crowne Plaza Maruma Hotel & Casino, responded to this review

Dear Frederik M, Thank you for leaving a candid review about our hotel on TripAdvisor. We value each feedback as this will allow us identify the areas that may benefit from our additional attention. I am sorry for not being able to provide a seamless check-in experience. Also, the cleanliness of our rooms and our property, in general, has always... More 

Saltillo, Mexico
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed November 15, 2015

Nice hotel, friendly staff. Be careful with credit card purchases as someone there is sending CC information to others outside the country. The food is okay, but not as good as it once was. I stayed at the hotel in 2010 when things were a bit better.

Helpful?
Thank Artie M
IHGCare, Guest Relations Manager at Crowne Plaza Maruma Hotel & Casino, responded to this review

Dear Artie M, Thank you very much for taking the time to share your thoughts and comments about your stay with us. We are glad that you found our hotel to be nice and our staff to be friendly. However, we regret the issues you had with your card. We would also like to apologize for the less than satisfactory... More 

Questions? Get answers from hotel staff and past guests. Ask a question

210 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (149)
Viewed
Room/Suite (22)
Viewed
Pool/Beach Area (18)
Viewed
Hotel & Grounds (47)
Viewed
Bathroom (7)
Viewed
Dining (4)
Viewed
View from Room (5)
Viewed
Family/Play Areas (2)
Viewed
Other (44)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (61)
Viewed
Hotel & Grounds (18)
Viewed
Room/Suite (18)
Viewed
Dining (11)
Viewed
Business Center/Function Rooms (3)
Viewed
Pool/Beach Area (1)
Viewed
Other (10)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Maracaibo
5.3 mi away
InterContinental Maracaibo
InterContinental Maracaibo
#1 of 15 in Maracaibo
4.5 of 5 stars 506 reviews
4.1 mi away
Hotel Cumberland Maracaibo
Hotel Cumberland Maracaibo
#9 of 15 in Maracaibo
3.0 of 5 stars 60 reviews
5.7 mi away
Hotel el Paseo
Hotel el Paseo
#4 of 15 in Maracaibo
3.5 of 5 stars 63 reviews
Show Prices
Show Prices
Show Prices
0.0 mi away
Bijou Amethyste Hotel
Bijou Amethyste Hotel
#5 of 8 in Punto Fijo
5.0 of 5 stars 16 reviews
631.5 mi away
Hotel 286
Hotel 286
#4 of 15 in Ciudad Guayana
4.0 of 5 stars 35 reviews
0.0 mi away
Eurobuilding Express Barinas
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Crowne Plaza Maruma Hotel offers an exclusive and strategic location with immediate access to the city's financial district and is only 15 minutes away from La Chinita International Airport. ... more   less 

Additional Information about Crowne Plaza Maruma Hotel & Casino

Address: Circunvalacion 2, Maracaibo 4004, Venezuela
Location: Venezuela > Zulian Region > Maracaibo
Price Range: $67 - $4,915 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Maruma Hotel & Casino 4*
Number of rooms: 186
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotwire, IHG, Travelocity, Priceline and Despegar.com so you can book your Crowne Plaza Maruma Hotel & Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Hotel Maruma Hotel And Casino
Crowne Plaza Hotel Maruma Maracaibo
Crowne Plaza Maracaibo
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay