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Crowne Plaza Maruma Hotel & Casino

Traveler (203)
Room & Suite (101)
Dining (34)

About

Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
The Crowne Plaza Maruma Hotel offers an exclusive and strategic location with immediate access to the city's financial district and is only 15 minutes away from La Chinita International Airport.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Room service
Free parking
Restaurant
Bar/Lounge
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Casino and Gambling
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Tennis Court
Wheelchair access
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Room features
Family Rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Charming
Business
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Save More on Your Rate
Hotel deals
888Reviews
304Photos
7Q+A
15Room tips
Traveler rating
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  • 226
  • 75
  • 28
  • 24
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Popular mentions
Have stayed in various Crown Plaza, but this one is the most outstanding. Perfectly maintened, nice reception, very clean, Rooms superb. Atention of staff, Outstanding. Excellent dinner at Canaima Restaurant. In all a great time
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Response from IHG_Hotel_Staff, Guest Relations Manager at Crowne Plaza Maruma Hotel & Casino
Responded Feb 27, 2019
Estimado huésped, Muchas gracias por tomarse un tiempo y compartir sus comentarios, nos complace saber que haya gozado del servicio ofrecido por nuestro personal, Tenemos el afán de hacer de la estadía de nuestros huéspedes una experiencia magnifica para así convertirnos en un hogar lejos de casa. Esperamos con ansias su próxima visita. Saludos Cordiales.
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A comfortable hotel, with good service, good reception, cleanliness in general is very good, the food in the restaurant is excellent, it’s a good hotel to share with the family and the pool is excellent for relax
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Response from IHG_Hotel_Staff, Guest Relations Manager at Crowne Plaza Maruma Hotel & Casino
Responded Jan 18, 2019
Dear guest, We are very pleased that we have taken into account the time to write such motivating comments, we work faithfully to maintain our services and levels of attention to provide our customers and customers with the best experience during their stay. At the same time we are impelled by the impetus to improve our mission, to be the home away from home for our clients. It would be a pleasure for us to see you again here. Best regards!
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I stayed many times in this hotel and recently have been surprised by how improved is the Hotel. The most notorious side of this improvement is the people. They added new staff and trained the old one to deliver a good service to the customer. I was pleasant that at my room
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Response from IHG_Hotel_Staff, Director de Relaciones Públicas at Crowne Plaza Maruma Hotel & Casino
Responded 1 week ago
Dear guest, We are very pleased that you have taken the time to write us such motivating comments, we work faithfully in maintaining our services and standards of care to provide our guests and customers with the best experience during their stay. At the same time, we are impelled by the impetus to improve in order to exercise our mission, to be the home away from home for our clients. It would be a pleasure for us to see you again here. Best regards!
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The Crowne Plaza Maruma, is a 5 🌟 hotel of the city. It has comfortable room. You can enjoy the wonderful pool. For couple is fantastic the restaurant, bar and disco. For business has a complete office for conference. Is one the best hotel of the city
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Response from IHG_Hotel_Staff, Director de Relaciones Públicas at Crowne Plaza Maruma Hotel & Casino
Responded 1 week ago
Dear guest, We are very pleased that you have taken the time to write us such motivating comments, we work faithfully in maintaining our services and standards of care to provide our guests and customers with the best experience during their stay. At the same time, we are impelled by the impetus to improve in order to exercise our mission, to be the home away from home for our clients. It would be a pleasure for us to see you again here. Best regards!
Read more
Older property but overall the service is fine. Given the challenges in the country the hotel offered a comprehensive menu including sushi. Hotel staff were very friendly (although operating at South American speed). Room was clean although dated.
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Response from IHG_Hotel_Staff, Manager at Crowne Plaza Maruma Hotel & Casino
Responded May 8, 2018
Dear guest, Thank you for taking the time to write for us, your comments are really special they help us to grow as a hotel and to offer you the best service, we’re deeply sorry for the inconvenients you had during your stay, we’re immediately working with the department responsable to improve our services for your wellness. Remember our doors are open for you always. Greetings.
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Guest room
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Guest room amenity
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Suite
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Suite
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12345616
Dear price is neither in bolivare or dollar. I have paid 125 usd per night. This is for your information. At this price you can get better property. Have a nice day dear. God bless you. Rakesh.
0 votes
El hotel presta el servicio todo incluído??
Tiene una opción de solo desayunos incluidos
2 votes
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cuál es el precio de una noche?
Estuve en enero y la habitacion matrimonial la noche a la empresa le salió en 2.450.000 Bs, tres meses despues es díficil decir un precio, es preferible llamar directamente al hotel.
2 votes
Buenas tardes en cuanto es el costo del dia?
Eso es diferente a el resto de paises, hece tres meses era de 380.000Bvs con desayuno 2 personas,no pagar con targeta de credito que no sea Venezolana o en efectivo. hoy el cambio paralelo esta a 15.000 bvs el €. Llamar primero y preguntar el precio de habitacion. Casi siempre algun botones sabra quien te puede cambiar.Todo sube dia a dia.Piensa que llebaras una maleta llena de bolivares,
1 vote
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12
"Rooms to the west overlook the pool area, nicer view"
"Ask for a pool view top floor!!"
"Not facing the parking lot or pool (at least on Friday's night pool party)"
"For greater comfort avoid the rooms facing the pool."
"cambiar los jabones de baños muy buenas instalaciones El.gerente del.counter en main lobby es tremendous Profesional Recomendado"
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123
PRICE RANGE
$81 - $135 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza hotel maruma maracaibocrowne plaza hotel maruma hotel and casinocrowne plaza maracaibo
LOCATION
VenezuelaZulian RegionMaracaibo
NUMBER OF ROOMS
186
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