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InterContinental Maracaibo

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InterContinental Maracaibo
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605 Reviews from our TripAdvisor Community

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Showing 55: English reviews
Duri, Indonesia
Reviewed March 7, 2016

I spent 30 nights in this hotel with my wife and kids and let me tell you that was a wonderful experience. People very friendly and always willing to help. I had a couple of issues during the night with noise person next door but after calling the reception the security personnel took care about it and solved the problem...

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Helpful?
Thank Alfredo B
IHG_Hotel_Staff, Social Media Manager at InterContinental Maracaibo, responded to this review

Dear guest, Thank you for your comment, it is very special to us read about the great time you had in your Hotel InterContinental Maracaibo, we keep working every day to give you an excellent service, thank you for choosing us as your place to stay in our city. We’re looking forward to see you again. Greetings. Social Media Manager...

miami
Reviewed February 7, 2016

The experience at intercontinental Maracaibo is very unique, the place is beautiful, the whole ambience is incredible but most important the quality of the service and the staff can compete with any hotel around the world!

Review collected in partnership with this hotel
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Helpful?
Thank frank C
IHG_Hotel_Staff, Social Media Manager at InterContinental Maracaibo, responded to this review

Dear Guest, Thank you so much for your review of our InterContinental Maracaibo. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Regards!

Jacksonville, Florida
Reviewed November 25, 2015

But considering how horrible the situation in Venezuela is, at least you have electricity and water. The carpets are filthy, the towels, especially in the pool are, need urgent replacement, there are literally rags. The service by the pool is slow and the food terrible, don't even try. The breakfast buffet is outstanding, the personal in the restaurant are corteous...

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Helpful?
1Thank monicainjax
IHGCare, Guest Relations Manager at InterContinental Maracaibo, responded to this review

Dear monicainjax, Thank you for taking the time to write a review of your recent stay. It is regrettable that some aspects of our hotel did not live up to your expectations. I sincerely apologize for any inconvenience you may have experienced, particularly with our housekeeping and the overall level of service you have received. Although I would have preferred...

Reviewed November 22, 2015

very good hotel and in ver good condition overall, best choice given limited number of 4 or 5 star hotels in Maracaibo. Rotors are good, wifi functions properly, food and selection of drinks are good especially considering limitations that are being experienced with imports. Staff is friendly but I would say they do not meet expect ions one may have...

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Helpful?
Thank vahehg
IHG_Hotel_Staff, Social Media Manager at InterContinental Maracaibo, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback and appreciate your suggestions to improve our service. We hope to welcome you back in your next visit to Maracaibo. Sincerely,

Vancouver, Canada
Reviewed October 27, 2015

Comfortable room, Wifi works and super bed. not as fun socially as the Crowne but prob the better hotel. Amazing service considering conditions on the street. good pool\and the food, apart from the quality of the steak which is awful, is good if bland.

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Thank bad_2_the_bone
Reviewed September 1, 2015

The building is a beautiful facility in front of the Maracaibo lake. Very nice view and well maintained. The staff is very friendly a little be slow for check in and out but if you allow enough time there is not problem (like 1o min more). The room is very clean and the internet is good enough. Good food in...

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Helpful?
1Thank Agustin S
IHG_Hotel_Staff, Social Media Manager at InterContinental Maracaibo, responded to this review

Dear Agustin, Thank you for the very nice feedback and for staying with us during your visit to Maracaibo. We were absolutely delighted to read your comments related to the friendlessness and how helpful our staff is. We are so sorry that you disliked the little time in the check in area, we’ll work on that. Thank you again for...

Miami, Florida
Reviewed September 1, 2015

This is without a doubt one of the best hotels in venezuela to stay,food is great ,the pool area couldnt be better ,the lobby is a nice area for entertainment ,and the rooms are very comfortable, overall i will give it a 100..

Review collected in partnership with this hotel
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Thank jmvtrade
IHG_Hotel_Staff, Social Media Manager at InterContinental Maracaibo, responded to this review

Dear guest, I really appreciate you've taken the time to share your experience with us, after your recent stay, thank you so much for your comments. We are so pleased to know that you enjoyed the food, the pool bar, the lobby and the rooms, and that it has been your best experience here in Maracaibo. I shared the comments...

Florida
Reviewed August 7, 2015 via mobile

Stayed here for business, the customer service is great, they always try to go above and beyond. The food is good, somewhat limited and a lot of fried stuff but delicious otherwise! The rooms and carpeting, come on the Intercontinental corporation needs to conduct a quality control inspection because the mold odor can literally be felt the minute you get...

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Helpful?
Thank Alfredo G
IHG_Hotel_Staff, Social Media Manager at InterContinental Maracaibo, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to welcome you back again in your next visit to Maracaibo. Regards,

Maracay, Venezuela
Reviewed July 15, 2015

Since January I've been staying at the rate of two weeks per month in this great hotel in the care, preparation and provision of personnel is extraordinary. From arrival to be greeted by the reception staff headed by Ms. Karen Medina and his wonderful team, as the staff room, storage, restaurant and other areas, satisfaction is total. Congratulations to this...

Review collected in partnership with this hotel
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Helpful?
Thank duque_g71
IHG_Hotel_Staff, Social Media Manager at InterContinental Maracaibo, responded to this review

Dear guest, Thank you so much for writing this wonderful review. It’s a honor for us to know that you felt so much the preparation and dedication of our staff. It will be a pleasure having you as our guest every time you visit the city. Regards.

Mendoza
Reviewed June 13, 2015

Thank god, I write this review after my second visit. On my first time at the hotel I was facing few problems with housekeeping and laundry, the management was aware of my problems and everything was fixed for my second visit. I appreciate very much how they manage the situation. I recommend this hotel, it is “my hotel” in Maracaibo....

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Helpful?
Thank Hugo S
IHG_Hotel_Staff, Social Media Manager at InterContinental Maracaibo, responded to this review

Dear Guest, First let me thank you for such a lovely review. I am really pleased to see that our team could accomplish all your requirements, and will be like this every time you come here. Thanks for being part of the IHG Rewards Club family. Best Regards.

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128 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Laundry Service
Official Description (provided by the hotel)
The InterContinental Maracaibo Hotel is located over the eastern brook coming from the Lake of Maracaibo. This modern and avant-garde architectural complex boasts 252 rooms ... more   less 

Additional Information about InterContinental Maracaibo

Address: Avenida 2 El Milagro, Maracaibo 4002, Venezuela
Location: Venezuela > Zulian Region > Maracaibo
Price Range: $335 - $453 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Maracaibo 4.5*
Number of rooms: 252
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Questions & Answers

Here's what travelers have asked, with answers from InterContinental Maracaibo staff and other travelers.
2 questions
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Questions? Get answers from InterContinental Maracaibo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms on the south side offer a view to Rafael Urdaneta bridge”
josevY3506HL, Jan 2, 2017 | Read review
“Excellent decoration, cleanness and nice view over the Maracaibo lake.”
lorenzoh500, Sep 17, 2016 | Read review
“I like the hotel very much, the service is great, the stuff is always helpful I will highly recommend this hotel ”
myere, Sep 16, 2016 | Read review
“Better beds ”
annadelnegro, Aug 15, 2016 | Read review
“Upper floors are better!”
  • Pasillo hacia las habitaciones
  • Excelente ducha!!
  • Habitacion sencilla
Mikeve, Apr 23, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question