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Hotel Venetur Puerto La Cruz

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Hotel Venetur Puerto La Cruz
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155 Reviews from our TripAdvisor Community

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Showing 11: English reviews
Lecheria, Venezuela
Reviewed May 15, 2015

The bad: Takes forever to get a room (1 hour). Rooms old and outdated. Elevators slow. Average Food. The Good: The friendliest staff (albeit slow) you can find, Always ready to help you with an honest smile. At this time 4,400 Bolivares (16 dolars) for a room. The view from hotel room (toward the marina and islands) on a 7th...

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Helpful?
2Thank pelorrucho38
VeneturPLC, Director de Relaciones Públicas at Hotel Venetur Puerto La Cruz, responded to this review
Google Translation

Buen día, su opinión es importante para nosotros, les haremos llegar a los respectivos departamentos sus sugerencias... ¡Gracias por preferirnos...

Reviewed August 14, 2014 via mobile

I came to visit with my girlfriend hoping to find a nice place, and at first it seemed to be. I'll try to be brief: I paid Bs. 2.000 for a night in a standard marital room which was nice and had a good view to the backyard and the pool. Problem is, the place felt dirty and wet. The...

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Helpful?
3Thank Rodolfo C
VeneturPLC, Director de Relaciones Públicas at Hotel Venetur Puerto La Cruz, responded to this review
Google Translation

Buen día, gracias por sus sugerencias, se las haremos llegar a los respectivos departamentos para que tomen medidas correctivas, para...

Puerto La Cruz, Venezuela
Reviewed August 13, 2014

It is almost one year since I came to Puerto la Cruz, Anzoategi (Venezuela) I spent my first two weeks in another hotel and later on I moved to Venetur Puerto la Cruz. After 12 months living in this place I really want to continue staying on it and no intention to move to any other place, expected to be...

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Helpful?
1Thank inaki i
VeneturPLC, Director de Relaciones Públicas at Hotel Venetur Puerto La Cruz, responded to this review
Google Translation

Gracias por sus sugerencias, nos comunicaremos con los respectivos departamentos y les haremos llegar sus inquietudes. Gracias por su visita...

Fort Lauderdale, Florida
Reviewed May 11, 2014

For well traveled Americans, there are only three acceptable hotels in Barcelona. This was my second stay here, but only because the best one has no rooms as usual. The property is nice but one downside is the WIFI service is available only in the lobby, and it is unreliable most of the time and there is no business center...

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Helpful?
3Thank Robert B
VeneturPLC, Gerente at Hotel Venetur Puerto La Cruz, responded to this review

Thanks for your suggestions, will be reported to the appropriate department and they will make corrective actions. Have a nice day. Gracias por sus sugerencias, se comunicará al departamento correspondiente y ellos harán las medidas correctivas. Que tenga buen día.

Shepherd, Texas
Reviewed September 11, 2013

There is no way I can recommend this horrible hotel from the bad food to outrageous prices oh did I mention theft no courtesy moldy rooms , just all around bad . Now if you are into nasty filthy unsanitary lousy food , and a bad place for unexpected excitement by all means stay here but bring plenty of greenbacks...

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1Thank Rick S
Trieste, Italy
Reviewed July 17, 2013

They told me it is the best hotel in Puerto La Cruz, may be it is, but I don't want to imagine how are the others. Service awful, cleaninless left much to be' desiderd, restaurant to forget, pool service not existing. Humidity in the bathroom everywhere. The only nice things are the sunset view over the small islands and the...

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1Thank danieldenoto
Shepherd, Texas
Reviewed July 17, 2013

The Gran Hotel and Hotel Venetur are one in the same , they are just showing you the top floor suites. The service is horrible , theft is common practice by employees, maid service in awful and to say the least food is expensive and not worth the time to stick a fork into. So take it from a person...

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Helpful?
3Thank Rick S
Brussels, Belgium
Reviewed March 28, 2013

Having travelled around Venezuela and paying a lot for hotels that were called 4-5 stars but that were actually giving you a 2-3 star service, this hotel was the best one. The room was big, with double beds, clean and the bed sheets and towels were also very clean. You have a hair drier and a nice view of the...

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1Thank ArcyJasmine
islamanare
Reviewed March 26, 2013

HOTEL: The hotel is still a grand hotel architecturally, yet time has left a very strong mark on its looks today. It is noticeable the effort being made to recover part of its image but probablly ue to budget matters it is being done on a very slow pace. Anyhow, it looks very clean; reception, lobby, restaurants and even ballrooms...

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2Thank islamanare
Puerto Ordaz
Reviewed June 13, 2012

The rooms are very old, old carpets, old design of the facilities. The hotel is near the main street of Puerto La Cruz. Very secure and the personal is very friendly. In Puerto La Cruz are better Hotel with higher fees.

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4Thank fatsamuel
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Amenities

Highlights
  • Spa
  • Pool
  • Free Internet
  • Restaurant
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Spa
  • Pool
  • Restaurant
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Babysitting
  • Room Service
  • Laundry Service

Additional Information about Hotel Venetur Puerto La Cruz

Address: Paseo Colon 33 | en la bahía de Pozuelos, Puerto La Cruz 6023, Venezuela (Formerly Riviera Puerto La Cruz)
Location: Venezuela > North-Eastern Region > Puerto La Cruz
Hotel Class:3 star — Hotel Venetur Puerto La Cruz 3*
Number of rooms: 72
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Venetur Puerto La Cruz staff and other travelers.
7 questions
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Questions? Get answers from Hotel Venetur Puerto La Cruz staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“No wifi in room but in lobby, if you can get a higher floor room.”
 of 5 bubbles pelorrucho38, May 15, 2015 | Read review
“8th floor is the perfect place.”
 of 5 bubbles 517inakii, Aug 13, 2014 | Read review
“Don't get a room next to the Marina docks, unless you like non-stop loud Latin music.”
 of 5 bubbles robertbL3243TA, May 11, 2014 | Read review
“Don't stay stay away”
 of 5 bubbles ricks485, Sep 11, 2013 | Read review
“Room 2149, 2259”
 of 5 bubbles islamanare, Mar 26, 2013 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question