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The Front desk team makes everything easy going and make you forget the inconvenience of payment with the local banks limits they always have an smile and a solution for you. Daniela, Marla, Yeanari y Juliana.
The loss prevention department is leading by Juan Perez...More
The hotel is one of the best in Venezuela. The service is great. I would come back to this hotel. The hotel has a great location in Valencia. I think the staff does a great work. These are not the best times in Venezuela, but...More
Lack of attention by staff
Having to beg every day for WiFi codes
Slowest service ever in the bar
room fridge not stocked, even after request!
Probably for the best as the fridge was hot 😂
Oh and the manager took 20USD for me for...More
I went to this Hesperia location on a late night in Valencia after a workday.My biggest complain is the security team at the main lobby with cars management. I can't believe you can't arrive there and get in to the lobby for ask or check-in...More
Thank Carlos A
Response from Carlos Alberto O, Director General at Hesperia WTC ValenciaResponded March 20, 2018
Dear Guest, receive or sincere apologies for the inconvenient during your stay, regarding to the parking procedure, we area establishing a new security procedure to avoid that appearance, however, we assure you that all procedures established where set to guarantee your security.
Regarding to the...More
Lest's not talk about the rates, it's an expensive hotel. What you get in return is excellence!
The staff is super helpful, gentle and friendly. The manager, Karen, was super diligent.
The rooms are beautiful, super comfortable and clean.
The wifi is the best.
Thank Manuel R M
Response from Carlos Alberto O, Director General at Hesperia WTC ValenciaResponded March 21, 2018
Thanks for your opinion, we are glad to receive all suggestions, but moor glad to receive good experiences, we will share you message with our staff, I assure you, they will love it.
Thanks again, please do not hesitate in contacting me for any further...More
From bright, friendly parks to numerous universities, interesting museums, bustling shopping malls, a cathedral and the second largest bullring in the world, Valencia has it all; and no other hotel ...Morereflects the city's marriage of style and substance like The Hotel Hesperia World Trade Center. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.