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Hesperia WTC Valencia

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Hesperia WTC Valencia
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613 Reviews from our TripAdvisor Community

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Showing 53: English reviews
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

Great service provided at the front desk by Ysbeth Guedez. Excellent bar service provide by Jhonathan Lopez at the outside pool bar. Keep up the good work. Very service minded. I would highly recommend this Hotel to anybody that is visiting Valencia.

Helpful?
Thank Viandhar
Valencia, Venezuela
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

My family and I arrived for a wedding, I made a reservation paid for two coneccted rooms (because all double rooms are with twin beds), but hotel was completely full and there was no rooms like we paid for, they offered a suite and we ask for an extra bed because we were two adults and two kids (10 and... More 

Helpful?
Thank TereSraDP
Inversioneshmr, Assit. to Presidency / Guest Service at Hesperia WTC Valencia, responded to this review

First of all, we are grateful for the time invested in leaving us to know your impressions. Your comments have been transmitted to all de staff as well to the corresponding Department´s Chief, in order to reduce times of response and provide the 5 star service our guest deserve. We wait to have you soon back again as one of... More 

1 review
4 of 5 stars Reviewed 1 week ago

I am staying at Hesperia hotel on business trip, and it has been a very comfortable place to be taking into account my stay is for 6 weeks. The people at the hotel (room service - Yesika Charaima) and the VIP floor (Blandine and Alba) have made me feel as if I was at home. As always, there are some... More 

Helpful?
Thank Camilo V
Inversioneshmr, Asist. to Presidency / Guest Service at Hesperia WTC Valencia, responded to this review

First allow me to extend our gratitude for the time invested in letting us to know your impressions, your comments allow us to determine the areas that need major effort and supervision from us. We are looking forward to receive you as our distinguished guests and to offer tyou the first class service as only Hesperia WTC Valencia can offer. More 

Valencia, Venezuela
Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago

The hotel is a comfortable place, has good service even not the best to be 5 stars, you can enjoy a nice environment and it is good location.They need to improve the service, specially to the foreign tourists. The breakfast is amazing

Review collected in partnership with NH Hotels

Helpful?
Thank Norys V
Inversioneshmr, Asist. to Presidency / Guest Service at Hesperia WTC Valencia, responded to this review

Thank you for the time invested in making us to know your impressions. Your comments offers to us the opportunity to find aspects that we can improve. We will give more attention to the details in order to provide you the exelent service we know we can offer and guarantee that in your next visit you will have a 5... More 

Caracas, Venezuela
1 review
5 of 5 stars Reviewed 2 weeks ago

Excellente service y atention very good all, excellent instalations very clean, good light piscina very clean excellent for recomendation and visit with the family and good friends very good an foots and restorant

Review collected in partnership with NH Hotels

Helpful?
Thank ojgt1972
Inversioneshmr, Asist. a Presidencia / Atención al Huésped at Hesperia WTC Valencia, responded to this review

First, we are grateful for the time invested in letting us to know your comments, they were transmitted to the staff as well all department´s chief. Your words encourage us to keep paying attention to the details and continue working with enthusiasm to provide our guest the 5 star service they deserve. We are looking forward to receive you in... More 

Caracas, Venezuela
1 review
3 of 5 stars Reviewed 3 weeks ago

LONG check out, which doesn’t make any sense considering they asked you to pay in advance at the check in. Is very difficult for them to pick up a phone call, it takes even days. Also room service poor.

Review collected in partnership with NH Hotels

Helpful?
Thank vanessaponte
Inversioneshmr, Asist to Presidency / Guest Service at Hesperia WTC Valencia, responded to this review

First of all, we thank you for the time used in letting us know your impressions. Your comments has been transmitted to all staff as well all department´s chief, they help us to detect those aspects we need to improve. We are currently taking actions to provide our guest the 5 stars service they deserve. We looking forward to receive... More 

1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

I was staying at Hesperia for 4 nights while I was in Valencia on business. One of the nicest hotels I have ever stayed. A special thanks to Deisy in customer service for going over and beyond to make my stay a comfortable one. She helped me with lot of translating as I didn't speak any Spanish. Once again, Thanks... More 

Helpful?
Thank Milinda S
Inversioneshmr, Asist. to Presidency / Guest Service at Hesperia WTC Valencia, responded to this review

First of all, we thank you for the time used in letting us know your impressions for your most recent stay. Your opinion is very important to us to help us to improve. Your comments has been transmitted to all staff as well all department´s chief. We are deeply sorry for the service you received when you complained about the... More 

Level Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 10, 2016 via mobile

Best hotel in town, Ysbeth Guedez did my check in. She did a good job, quick, i can tell she is well prepare. kelly, Ariana and Desire keeps the restaurant running smooth, they dona good job keeping the buffet organize, they are always smiling. Room where clean, good A/C, bar good music.

Helpful?
Thank Fred G
Inversioneshmr, Assit. to Presidency / Guest Service at Hesperia WTC Valencia, responded to this review

Thank you for the time used letting us know your impressions, specially those in which you mentioned some of our personal, your comments encourage us to keep efforts to maintain high quality in service. In the name of our staff we thank you for your words and hope we have the opportunity to receive you in a very near future... More 

Caracas
1 review
2 of 5 stars Reviewed June 29, 2016

Attention in the reception is not the most diligent, mark more than 3 times because it does not answer the telephone, to report that the televison was damaged, then they treated me told me that I would review but this never happened, it was no technical to review.

Review collected in partnership with NH Hotels

Helpful?
Thank R4819RJcarlosg
Inversioneshmr, Assist. To Presidency / Guest Service at Hesperia WTC Valencia, responded to this review

We thank you for the time you used to give us your impressions. They will be attended and given to the corresponding departments and take corrective actions. This does not reflect our spirit and values. We sincerely hope we can have the chance to restore our image to you in a new visit and give you reasons to come back... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
Official Description (provided by the hotel)
From bright, friendly parks to numerous universities, interesting museums, bustling shopping malls, a cathedral and the second largest bullring in the world, Valencia has it all; and no other hotel reflects the city's marriage of style and substance like The Hotel Hesperia World Trade Center. ... more   less 

Additional Information about Hesperia WTC Valencia

Address: Av. Salvador Feo la Cruz | Financial District, Valencia 2005, Venezuela
Location: Venezuela > Central Region > Valencia
Price Range: $87 - $96 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hesperia WTC Valencia 4*
Number of rooms: 325
Hotel Style:
#1 Luxury Hotel in Valencia
#1 Family Hotel in Valencia
#1 Business Hotel in Valencia
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