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Embassy Suites by Hilton Caracas

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383 Reviews from our TripAdvisor Community

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Showing 90: English reviews
Manchester, England, United Kingdom
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed March 12, 2016

Stayed for one night, hotel is centrally located and is 30mins from the airport when there is no traffic. Hotel has that tired appearance and the rooms reflect this. The air-con had that musty smell. There is a free bar in the early evening and they were generous with the drink. Restaurants are average and the food overpriced. Breakfast was... More 

Helpful?
Thank Aleks T
Fort Lauderdale, Florida, United States
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 17, 2016

I can't complain. My room was good and comfortable but carpet and bath do need renovations. You can easily see that the situation in Caracas well... Is not the best. Bed linens very good and personel do their best to please and do whatever's necessary for your comfort. Breakfast is included and is a good buffet. What I suggest is... More 

Helpful?
Thank Diana A
Monsey , NY, United States
1 review
5 of 5 stars Reviewed November 4, 2015

The location is excellent and the service superb, the breakfast is plentiful and delicious , the natural fruits are very fresh and tasty , elevators working great, excellent hotel, The location is in the center next to shopping centers.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Leonardo D
ZPernia, General Manager at Embassy Suites by Hilton Caracas, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear your generous comments. Remarks like yours challenge us to bring to our guest a better service every day. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Zoraida Pernia General Manager More 

Auckland, New Zealand
2 reviews
1 of 5 stars Reviewed October 29, 2015

Location is great and it have full facilitates just everything is been run down due to lack of maintenance, cleaning is hit and miss, most departments don't answer the phone, the restaurant staff are surely and lazy, I stay in hotels for about 200 days per year and the front desk staff are a rude, lazy, unhelpful and worst I... More 

Helpful?
Thank ajbpotter
Deande, Public Relations Manager at Embassy Suites by Hilton Caracas, responded to this review

Dear Calvin Patten, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our... More 

Berlin, Germany
Level Contributor
111 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 stars Reviewed September 13, 2015

The Embassy Suites Caracas has been subject of many controversial conversations: - The place is well located, close to the main metro line and many dining opportunities, including the usual suspects like McDonalds and Burger King. The area around the hotel was safe to walk around during day - Pre-Paid booking through the Hilton Website removes all the hassle of... More 

Helpful?
Thank pinkilly2
Berlin, Germany
Level Contributor
100 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
5 of 5 stars Reviewed September 12, 2015 via mobile

Conveniently located close to 2 metro stations and restaurants Well equipped rooms, all amenities you need Very good breakfast, free drinks at happy hour But the most important: very friendly and professional staff, always helpful. I can really recommend to stay at this hotel. When reading some negative reviews by other guests please keep in mind: The embassy suites in... More 

Helpful?
1 Thank Thomas H
Level Contributor
193 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 stars Reviewed August 11, 2015

Stayed here again, for 8 nights and was a little concerned that it had gone downhill based on recent reviews. I don't think it has, it's as good as it was, given the problems in Venezuala. Room was fine, clean, tidy, and serviced (all except one day). Water delivered every day but no soap for a couple of days (not... More 

Helpful?
Thank jetsettel
JulioArteaga, Public Relations Manager at Embassy Suites by Hilton Caracas, responded to this review

Dear, Good afternoon. Thank you very much for your valuable time to complete the evaluation of service your recent visit . Your views commit us continue looking for better alternatives so that those who are all part of this family 's be focused on the service he owes Our Customers . HOPE keep giving you the best care . He... More 

Abu Dhabi, United Arab Emirates
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 24, 2015

As a said in the title, the stay was good but there are a few things that could put the hotel in a position of quality decreasing compare with the past (I stayed there for more than 50 nights). The door lock was very uncomfortable, no tlf at the bathroom and the wi-fi did not cover all the room (only... More 

Helpful?
Thank eglier1
JulioArteaga, Public Relations Manager at Embassy Suites by Hilton Caracas, responded to this review
Google Translation

Estimado (a) Buenas tardes. Reciba un cordial saludo de mi parte y la Gran Familia Embassy Suites Caracas. Muchas gracias... More 

Miami, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 20, 2015

I have stayed at this hotel for years now. It used to be good now its very far from it. However, checked in at this hotel on Monday June 29th, 2015 at 9pm, called the front desk before for reservations and had a quote for one suite bedroom, once I got to the Hotel the fee had changed and the... More 

Helpful?
1 Thank DiegoGonzalezCrespo
JulioArteaga, Public Relations Manager at Embassy Suites by Hilton Caracas, responded to this review

With apologies, I come to talk to you after carefully analyzing the unfortunate events that occurred during his recent visit to our hotel and expressed through this page. Since then we proceeded to revise their excellent report and has been taken as a particularly sensitive case that deserves our full attention and focus. Then I would first like to extend... More 

Portland, Oregon
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 10, 2015

I always stay at this hotel when visiting Caracas. It's a good price for nicer hotel in a good zone in this city. The staff is friendly and helpful and there are restaurant options in the hotel if you don't want to have to leave at night. Sambil Caracas is close by for daytime shopping!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jenn56048
JulioArteaga, Public Relations Manager at Embassy Suites by Hilton Caracas, responded to this review
Google Translation

Estimado (a); Muchas gracias por su valioso tiempo al completar la evaluación de servicio de su reciente visita. Sus opiniones... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Babysitting

Additional Information about Embassy Suites by Hilton Caracas

Address: Av Francisco de Miranda con Av El Parque, Caracas 1060, Venezuela
Location: Venezuela > Capital Region > Caracas
Price Range: $57 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Caracas 3.5*
Number of rooms: 224
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Also Known As:
Embassy Suites Caracas
Caracas Embassy Suites
Hotel Style:
#3 Family Hotel in Caracas
#6 Business Hotel in Caracas
#8 Best Value Hotel in Caracas
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