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Gran Melia Caracas Hotel

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Gran Melia Caracas Hotel
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871 Reviews from our TripAdvisor Community

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Showing 124: English reviews
Los Angeles, California
1 review
Reviewed October 3, 2016

Overall ok. AC old and broke down. Ester was raining in my room. Towels were not placed in RR. Wifi not available in breakfast area. Fantastic Spa and beds are confertable. The bfast buffet is very good.

Review collected in partnership with Meliá Hotels International

Helpful?
Thank Y7549GRoscar
Management response:

Good afternoon dear customer, Thank you for choosing us as your preferred hotel in the city of Caracas-Venezuela. This time we are pleased to contact you, in view of your observations during your stay in our hotel, I deeply regret the situation experienced during your stay at our hotel, we are now taking corrective measures to prevent this situation arises... More 

Philipsburg, St. Maarten-St. Martin
1 review
Reviewed September 10, 2016

Had to pay for WI/FI in the room (which by the way VERY SLOW). Alsu use of the GYM was not included in the room-price. Outdated rooms. Bad experience with lobby-bar staff. Although had left my CC-info @ reception when I checked-in, they told me I had EXCEEDED my limit by couple of BSF which quite embarrassing (in presence of... More 

Review collected in partnership with Meliá Hotels International

Helpful?
Thank Freddy R
Hanoi
Level Contributor
62 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed August 24, 2016 via mobile

Very safe next to a big mall, lots of coffee shops and metro. Although I look like a gringo, I walked during the day around alone and took the metro without problems. They want you to pay for gym. You can buy everything in Caracas, but not for subsidized prizes. I was very surprised about the offer of food and... More 

Helpful?
Thank HansNguyen
The Hague, The Netherlands
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 19, 2016

Members of personnel as the reception desk, with a few exceptions, speak only Spanish and are not especially friendly; it is also quite annoying to have to request several times the same thing before something actually happens. We had a basic room that was already of very-good quality. Cleaning personnel is friendly, works super well and is helpful. Facilities like... More 

Helpful?
Thank spades_calimero
Miami Beach, Florida
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 1, 2016

This is definitely a nice hotel in a busy area, the room was good, higher floors are better, they have a cute bar at the lobby, I had the option for priority check in for my Melia rewards membership. And el recreo mall is almost part of the hotel, is good for shopping without leaving the hotel. We'll back.

Helpful?
Thank Simebe
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 17, 2016 via mobile

I had been here for a month 9 years ago, and now, I stayed for 3 days. The room is the same, everything is as I saw the first time, nothing changed. Hotel is beautiful and gold color finished everywhere looks like very luxury. If I compare the two opportunities here, it looks like old-fashioned.

Helpful?
Thank Jorge L
Joaquin D, Gerente at Gran Melia Caracas Hotel, responded to this review

We thank you for having selected as your lodging option in the city, and the time taken to send us your comments, which are very valuable to us because they help us to improve every day and to know our guests. We have already renovated an apartment tower which invite you to stay and enjoy a completely new product. This... More 

Madrid, Spain
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 4, 2016 via mobile

Visited Caracas for a short time on our multi-country trip, Gran Melia Caracas was not on my list but we chose it because of its fair rate. Turned ot to be a very nice stay, didn't expect this kind of service. Especially the staff was extraordinary, they went above and beyond. I would recommend the hotel to my friends just... More 

Helpful?
Thank Carl_March_Mdrd
Joaquin D, Gerente at Gran Melia Caracas Hotel, responded to this review

Dear guest: Receive warm greetings from the team that integrates the Hotel Gran Meliá Caracas. We appreciate the time to write your review and for choosing us as your Hotel of choice for your stay. We hope to have fulfilled your expectations and reiterate you once again our appreciation for your preference. Cordially Joaquin Dominguez General Management More 

Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 24, 2016 via mobile

Enjoyed my stay at the Gran Melia hotel. Once I got over the language barrier the staff were very helpful. Spacious rooms. Good gym and pool. When I first got to the hotel they had armed guards on the front gate and you had to go though airport style security when entering the hotel (not sure why). This was removed... More 

Helpful?
Thank Barclay K
Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Barday Receive warm greetings from the team that integrates the Hotel Gran Meliá Caracas. We appreciate the time to write your review and for choosing us as your Hotel of choice for your stay. We hope to have fulfilled your expectations and reiterate you once again our appreciation for your preference. Cordially Joaquin Dominguez General Manager More 

Vienna, Austria
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 14, 2016

Good location and service. The Meliá hotel try to keep the excellence despite some difficulties. I always stay at this hotel. It has also direct access to the shopping mall through safe path. The hotel is elegant and confortable.

Review collected in partnership with Meliá Hotels International

Helpful?
Thank Rodrigo S
Joaquin D, Gerente at Gran Melia Caracas Hotel, responded to this review

Mr. Rodrigo: Receive warm greetings from the team that integrates the Hotel Gran Melia Caracas. We wish to express our deep appreciation for your stay in our Hotel and the valuable time has been devoted to write to us. Feedback and suggestions are of vital importance for us because in this way we can improve the quality of our service.... More 

London, United Kingdom
1 review
Reviewed March 29, 2016

everything was good, the staff was nice and kind regardless some isolated issues to deal with! the breakfast was good enough and the room was very comfortable! be aware about some strange people outside of the hotel mostly at the afternoon...but generally speaking is a very very good place to be!

Review collected in partnership with Meliá Hotels International

Helpful?
Thank johannesmigueln
Joaquin D, Gerente at Gran Melia Caracas Hotel, responded to this review

Dear Guest : Receive warm greetings from the team that integrates the Hotel Gran Meliá Caracas. We appreciate the time to write your review and for choosing us as your Hotel of choice for your stay. We hope to have fulfilled your expectations and reiterate you once again our appreciation for your preference. Cordially Joaquin Dominguez General Management More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Business Center with Internet Access
  • Multilingual Staff

Additional Information about Gran Melia Caracas Hotel

Address: Ave Casanova, Urb. Bellomonte, Caracas 1050, Venezuela
Location: Venezuela > Capital Region > Caracas > El Recreo
Price Range: $88 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Gran Melia Caracas Hotel 4.5*
Number of rooms: 430
Reservation Options:
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Also Known As:
Gran Melia Caracas
Caracas Gran Melia
Hotel Style:
#2 Spa Hotel in Caracas
#4 Luxury Hotel in Caracas
#5 Family Hotel in Caracas
#5 Best Value Hotel in Caracas
#8 Business Hotel in Caracas
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Questions & Answers

Here's what travelers have asked, with answers from Gran Melia Caracas Hotel staff and other travelers.
5 questions
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Fostoria, Ohio
over a year ago

See all questions (5)

Questions? Get answers from Gran Melia Caracas Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher floors are better rooms”
 of 5 bubbles Simebe, Jul 1, 2016 | Read review
“If you can, go elsewhere if you want to enjoy your stay in CCS.”
 of 5 bubbles 127phillipm, Feb 21, 2016 | Read review
“Join the Melia club via their website to enjoy membership benefits”
 of 5 bubbles SenorDonGato, Feb 11, 2016 | Read review
“I would always go for top floor rooms - they have the best views”
 of 5 bubbles Riesutux, Feb 10, 2016 | Read review
“Great location all around; you can't miss. Become a Melia member so you can use the lounge.his is in Caracas, Venezuela on August 13th.”
 of 5 bubbles 107gunnarg, Aug 22, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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