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JW Marriott Hotel Caracas

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GreenLeadersBronze level
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1 room 2 adults 0 children
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JW Marriott Hotel Caracas
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739 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Hotel Caracas
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Showing 230: English reviews
Aventura, Florida
Reviewed December 30, 2013

Definitely one of the best hotels in the city. Very well located. Security top notch. Not the cheapest, but definitely get your money's worth with the service offered. I definitely will recommend this hotel.

2Thank Islandre
Reviewed November 17, 2013

One of the best hotels in Caracas. The rooms are big, a nice location (quite a safe one) and the staff is very trained. The breakfast on the executive floors are not excessive but enough. The food is always quite fresh. A good fitness center (with the fresh fruits as a compliment) and a nice swimming pool open until late...

Thank Anna C
Arianna C, Marketing Executive. Marriott Venezuela at JW Marriott Hotel Caracas, responded to this review

Dear Anna C, Thank you for your post and for sharing your experience. At the JW Marriott Caracas we are very happy to see you enjoyed your visit. We certainly were delighted to host you and hope to welcome you back soon.

Reviewed October 30, 2013

In my knowledge of CCS, I recognize that is very difficult in this country to have an excellent service, and I reach it at this hotel. They have a very motivated people who make a superior work for their guest. We feel that they have a good manager who is doing his work and very professional workers. The foods and...

Thank danalbo
Arianna C, Arianna C, Marketing Executive. Marriott Venezuela at JW Marriott Hotel Caracas, responded to this review

Dear danalbo, Our staff is delighted to know you have enjoyed your stay at the JW Marriott Caracas and that our service was suitable for your busy schedule. We are glad you enjoyed our Grill and Jazz night and hope to host you again on your next visit to Caracas so you can enjoy some of the other great themed...

Reviewed October 27, 2013

This hotel was one of my best stays in Southern America. The staff is impeccable. They are warm, friendly and hospitable. The rooms are super good. The beds are so comfortable after a long days work. The location was good for me as my client location was not far at all. Because of this commuting was not a problem at...

1Thank atishay78
Rio de Janeiro
Reviewed September 11, 2013

Big rooms and good service, much more expensive than others Marriott hotels I have been before (about 700 USD for basic room), but appears that is the price level in Caracas. Huge lobby, free internet, and amazingly... works well. All check in and check out process takes longer than usual in comparison with other hotels. I got no problem with...

Cape Town Central, South Africa
Reviewed August 27, 2013

My husband and I visited Venezuela in June 2013 and stayed for two nights at the JW Marriott Hotel after our Angel Falls excursion. We booked our whole stay in Venezuela through Angel-Eco Tours. This hotel is nothing short of excellent in a city where there is not much to do. The breakfast (and restaurant in general) is fantastic with...

Thank emerina_bakkes
JoseGonzalezE, Gerente at JW Marriott Hotel Caracas, responded to this review
Google Translation

Estimado(a) De antemano, muchas gracias por tomarse el tiempo de compartir comentarios acerca de su experiencia con nosotros. Para JW...

New Orleans, Louisiana
Reviewed August 24, 2013

Stayed twice in this hotel during this year. The general idea of the decoration in the hotel is nice. However, there are some issues which should be fixed: My first stay I found hair on the bed (which was unacceptable for a high class hotel), the shower was leaking and the water was all over the bathroom and I had...

Thank Saveatree2
Sao Paulo, SP
Reviewed July 16, 2013 via mobile

The starter came when the dinner was over. Lobby and reception were unorganized. Service was rude and poor in attention. Not to mention how bad the drinks were. There were also mistakes in the dinner bill; charges that never occur. Although the room is nice the experience hasn't been quite what I expected.

1Thank Sergio C
Reviewed June 12, 2013

Was sent to Caracas for business and advised to stay at the JW. I was pleasantly surprised by the courteous staff and the overall amendities. I would stay here again if I was sent back. The morning breakfast buffet did not change much from day to day, but was plentiful none the less. The coffee of Venezuela is the best...

Thank bntrabe
Reviewed May 21, 2013

For that price I am expecting clean rooms and service that is working. TV broken, Telephone broken, wall with mold and bead coverage so disgusting dirty. Luckywise the inoffical rate compensates all this.

1Thank Guy A
Roberto M, Director of Operations at JW Marriott Hotel Caracas, responded to this review

Dear Guest. We are sorry you had a bad experience during last your visit with us. On behalf of the entire staff of the JW Marriott Caracas, I would like to apologize for the inconveniences. Please feel free to contact us at: mhrs.ccsjw.dops@marriotthotels.com; to understand in detail your problems and this way we can take the pertinent measures, so we...

Questions? Get answers from hotel staff and past guests. Ask a question

255 photos of this hotel

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Hotel & Grounds (23)
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  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities

Additional Information about JW Marriott Hotel Caracas

Address: Av Venezuela con Calle Mohedano | El Rosal, Caracas 1060, Venezuela
Location: Venezuela > Capital Region > Caracas > El Rosal
Price Range: $105 - $366 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Hotel Caracas 4.5*
Number of rooms: 269
Reservation Options:
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Also Known As:
Jw Marriott Caracas
Marriott Hotel Caracas
Marriott Caracas
Caracas Marriott
Hotel Style:
#1 Business Hotel in Caracas
#1 Family Hotel in Caracas
#1 Luxury Hotel in Caracas
#1 Romantic Hotel in Caracas
#1 Spa Hotel in Caracas
#2 Green Hotel in Caracas
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Questions & Answers

Here's what travelers have asked, with answers from JW Marriott Hotel Caracas staff and other travelers.
14 questions
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Kingston, Saint Andrew, Jamaica
over a year ago

See all questions (14)

Questions? Get answers from JW Marriott Hotel Caracas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose the suites”
mariamP663SK, 4 weeks ago | Read review
“Great Views”
albertotC2866QO, 4 weeks ago | Read review
“Be sure to get breakfast included”
138stefanap, Feb 10, 2017 | Read review
“Middle floors are less noisy.”
PHiLjKE, Jan 8, 2017 | Read review
“Go high up to avoid traffic noise”
johang343, Nov 27, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question