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JW Marriott Hotel Caracas

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650 Reviews from our TripAdvisor Community

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Showing 212: English reviews
Level Contributor
75 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Nice and beautiful hotel in Caracas. Rooms are clean and comfortable, overall facility is in good condition. Breakfast was great, a buffet with a lot of options and local food. Amenities are excellent and well kept. Recommended for business trips.

Helpful?
Thank Juan C
Phoenix, Arizona
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 17, 2016

I adore JW Marriott Hotels they are very pretty and the employees are so attentive, this has always been my experience. We had an issue with the hot water in our room, and they immediately sent over someone to look and work on it, and effectively it was fixed very quickly, but because of the hassle, they comped our breakfast... More 

Helpful?
1 Thank PLeoNS
Katy, Texas
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 10, 2016

I stayed at the JW Marriot in my most recent trip to Carcas from April 4 to April 7, t2016. The JW Marriot is the hotel I always chooce, when available in my trips to Caracas. This time I experienced some minor, but important, maintenace / safety issues. There was an issue with the shower temperature control which was either... More 

Helpful?
2 Thank Jarangel
Montgomery, Texas
1 review
5 of 5 stars Reviewed May 7, 2016

Unique attention culture in Caracas. Staff service exceptional. The restaurant supervisor Yoel Moron's attention is the best, his staff will make you feel in an oasis in Caracas, while you are in business. The quality of the rooms are superb, and the room service is on top. Best Hotel in Caracas

Helpful?
Thank JimmyR1011
Valencia, Venezuela
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed April 23, 2016

I stayed at the hotel since I expected a luxury hotel. It turns out that the government has rationed electricity in the country, and this hotel has taken no provisions to ensure the comfort of its clients. Also, no warning on webpage of this situation!! It turns out that the hotel only has back-up power for the common areas. The... More 

Helpful?
5 Thank A S
Ernesto S, Director Of Operations at JW Marriott Hotel Caracas, responded to this review

Dear guest, We're so sorry about your dissapointment in your stay, I apologyze for the inconvenience you had in this opportunity, we're working to expand our energy system to provide the service you deserve. We pleased to invite you to a second experience to serve you again and demostrate the quality of service that identifies us. Best Regards, More 

Sao Paulo, SP
Level Contributor
199 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed April 14, 2016

Great location, service, food, rooms are very good, and is quite safe and well located compared to more complicated areas in the city of Caracas. Also close to the main business areas, which make a good place to business trips either

Helpful?
Thank AndreRezende
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed February 26, 2016

I stayed here in December 2015 and although the hotel was decent (considering the political fiasco the country is going through), I was charged extra after I left from my stay. I contacted Marriott multiple times about this and finally got a resolution almost 2 months later. Be careful when you get billed for your stay; mixups with accounting will... More 

Helpful?
4 Thank Ronald M
Ernesto S, Director of Operations at JW Marriott Hotel Caracas, responded to this review

Dear Mr. Ronald M, Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas of concerns further. Whenever you have a moment, feel free to contact me directly so that we can continue to improve our hotel operations. Thank you for share... More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 21, 2016 via mobile

I spent 3 weeks at this hotel and I experienced almost all their amenities and their excellent service. The maid in charge of my room makes me feel home with all her attention to details. The restaurant is very good. I would love if they can add sushi... and also I experienced the executive lounge and The food was outstanding... More 

Helpful?
Thank Gerardo R
1 review
5 of 5 stars Reviewed January 29, 2016 via mobile

My days staying at the hotel were perfect, nice attention, kind and polite staff, actually I had a problem with my schedule and they fixed right away. Specially my best gratitude goes to Mrs. Romy I couldn't been in better hands, thanks for everything.

Helpful?
Thank Jose F
Barquisimeto, Venezuela
2 reviews
5 of 5 stars Reviewed December 30, 2015

What can I say, from the moment we walked in, the attention was superb. The people friendly, always attentive, the room was spectacular... you forget you are staying in Caracas! I defintiely recommend the barber shop downstairs, the executive lobby on the 17th floor, and Yanina was excellent, always bringing me water or coffee from the fitness center. It was... More 

Helpful?
Thank azbeachbum85
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation

Additional Information about JW Marriott Hotel Caracas

Address: Av Venezuela con Calle Mohedano | El Rosal, Caracas 1060, Venezuela
Location: Venezuela > Capital Region > Caracas > El Rosal
Price Range: $97 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Hotel Caracas 4.5*
Number of rooms: 269
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Also Known As:
Jw Marriott Caracas
Marriott Hotel Caracas
Marriott Caracas
Caracas Marriott
Hotel Style:
#1 Spa Hotel in Caracas
#1 Luxury Hotel in Caracas
#1 Romantic Hotel in Caracas
#1 Business Hotel in Caracas
#1 Family Hotel in Caracas
#2 Green Hotel in Caracas
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