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Renaissance Caracas La Castellana Hotel

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Renaissance Caracas La Castellana Hotel
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454 Reviews from our TripAdvisor Community

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Showing 142: English reviews
Caracas, Venezuela
Reviewed 3 days ago NEW

Excellent location in a upscaled neighbourhood near several good restaurants, very good and friendly service. Nice breakfast, very comfortable rooms, and beautiful decoration. Don't miss the wonderful view from the terrace

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Helpful?
Thank Nahir L
Algarrobo
Reviewed 1 week ago

Second time at this hotel, and despite all the challenges of day-to-day life here, the personnel is exceptionally attentive and friendly, the service brilliant. Not easy to name anybody but, Carlos Rozales from the bar in the lobby (great tequeños!) deserves a special mention. Muchas gracias nos vemos pronto

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Helpful?
Thank Snorketus
United Arab Emirates
Reviewed 2 weeks ago via mobile

It gives the feeling of 5 stars from outside, the service is very formal and war at the same time the staff is very friendly and helpful giving information with everything in and out the hotel, the checking was very fast, the decoration is kind of luxury and simple is a mixture of everything in a good way, the view,...

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Helpful?
1Thank Valenciafalcon
Renaissance Car... H, General Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear Mr. Discoverer: Thank you very much for taking a few minutes of your time to answer our survey. We are pleased you are satisfied with our service. If you have any additional comments you want to share with us, please feel free to contact me. Sincerely, Juan Carlos Palacios General Manager Renaissance Caracas La Castellana Hotel Juan.palacios@renaissancehotels.com +582129083000

London, United Kingdom
Reviewed 4 weeks ago

I have just spent two nights at the hotel. I needed somewhere central, with decent food for dinner and breakfast and a nice sized room. This place fitted the bill perfectly. Given the current situation in the city I knew I would be spending quite a bit of time in the hotel so needed a nice place to stay. I...

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Helpful?
1Thank Mac_londoner
Renaissance Car... H, General Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear Discoverer: Thank you very much for taking a few minutes of your time to answer our survey. We are pleased you are satisfied with our service. If you have any additional comments you want to share with us, please feel free to contact me. Sincerely, Juan Carlos Palacios General Manager Renaissance Caracas La Castellana Hotel Juan.palacios@renaissancehotels.com +582129083000

Caracas, Venezuela
Reviewed August 31, 2016

Very good, nice and friendly service. Special thanks to: Gabriela Lai (for always perfect, nice, friendly and professional service, supporting with each potential issue, advices about the city and touristic attractions), Maria Deniela De Barros (good service), Herman Briceio (for good and friendly service), for Renny Rodriguez (for professional service) and for Rebecca from customer service (for friendly and professional...

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Helpful?
1Thank Wdupierobaki
Renaissance Car... H, General Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear Discoverer: Thank you very much for taking a few minutes of your time to answer our survey. We are pleased you are satisfied with our service. Your feedback is important to continue to improve our service, I apologize for the inconvenience during your stay. We hope to have him back soon!, So you can discover something startlingly new. Sincerely,...

Miami, Florida
Reviewed August 29, 2016

I've been visiting this hotel over the last 6 monts and I can say nothing different than their service is fantastic. The entire team is always willing to help with a smiling face. The front desk, the restaurant, and the rest of theam are always very professional. In the restaurant Jose Manazanilla always goes above and beyond to please customers....

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Helpful?
Thank zorrohector
Renaissance Car... H, General Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear Discoverer: Thank you very much for taking a few minutes of your time to answer our survey. We are pleased you are satisfied with our service. If you have any additional comments you want to share with us, please feel free to contact me. Sincerely, Juan Carlos Palacios General Manager Renaissance Caracas La Castellana Hotel Juan.palacios@renaissancehotels.com +582129083000

Caracas, Venezuela
Reviewed August 15, 2016

Excellent service and quality in the Business Center at the Renaissance La Castellana during scheduled meeting. Impeccable care provided by Genesis Zaidman! Punctual, friendly, executive and solves situations immediately.

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Helpful?
Thank carolinamontero
Renaissance Car... H, Director General at Renaissance Caracas La Castellana Hotel, responded to this review
Google Translation

Estimada Descubridora. Muchas gracias por haber tomado unos minutos de su tiempo. Nos complace que se encuentre satisfecha con nuestro...

Hallandale Beach, Florida
Reviewed August 12, 2016

These hotel is by far the place to go. Its staff goes out of the way to help you. At the front desk, at the restaurants. Specially Cheff Raul MArin who will go out of his way to serve you.... I will be bacj soon

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Helpful?
Thank venedom
Renaissance Car... H, General Manager at Renaissance Caracas La Castellana Hotel, responded to this review
Google Translation

Estimado Descubridor. Muchas gracias por haber tomado unos minutos de su tiempo para contestar nuestra encuesta. Nos complace que se...

Reviewed August 11, 2016 via mobile

The nice hotel in Caracas that you can have. Staffs are very polite and helpful with all your needs and other stuffs. The hotel's resto provides good food that you can choose from a variety of cousine they have (most of the time they have buffet as well). It's really recommendable to have your accomodation if you are in Venezuela....

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Helpful?
Thank Emil A
Renaissance Car... H, General Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear Discoverer. Thank you very much for taking a few minutes of your time. Your feedback is important to continue to improve our service, thanks for sharing them with us. We hope to have him back soon! We hope to have him back soon!, So you can discover something startlingly new. Sincerely, Juan Carlos Palacios General Manager Renaissance Caracas La...

Stockholm, Sweden
Reviewed August 10, 2016

it's gott be the best hotel in Caracas in the Price-confort-location, it is still quite expensive and it doesn't help that they want to charge you for everything. It is still quite reliable and the rooms are quite good. Very good breakfast at a very expensive cost.

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Helpful?
Thank Damián F
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Renaissance Caracas La Castellana Hotel

Address: Av. Eugenio Mendoza Con Calle Urdaneta | La Castellana, Caracas 1060, Venezuela
Location: Venezuela > Capital Region > Caracas > Chacao
Price Range: $131 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Renaissance Caracas La Castellana Hotel 4.5*
Number of rooms: 193
Reservation Options:
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Hotel Style:
#1 Green Hotel in Caracas
#3 Luxury Hotel in Caracas
#3 Romantic Hotel in Caracas
#3 Business Hotel in Caracas
#4 Family Hotel in Caracas
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Questions & Answers

Here's what travelers have asked, with answers from Renaissance Caracas La Castellana Hotel staff and other travelers.
12 questions
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over a year ago
over a year ago

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Questions? Get answers from Renaissance Caracas La Castellana Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Opposite side to the pool one. If possible 11th floor and higher. Nice view towards Caracas :)”
 of 5 bubbles Wdupierobaki, Aug 31, 2016 | Read review
“Choose Rooms that face the front of the hotel”
 of 5 bubbles zorrohector, Aug 29, 2016 | Read review
“rooms facing the Avila are the best”
 of 5 bubbles 404dami_nf, Aug 10, 2016 | Read review
“with good view to Avila Mountain”
 of 5 bubbles emiliachaves, Apr 21, 2016 | Read review
“the view To the Avila Valley was very nice....”
 of 5 bubbles carloso317, Mar 19, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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