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Renaissance Caracas La Castellana Hotel

Travelers' Choice award winner
GreenLeadersSilver level
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Av. Eugenio Mendoza Con Calle Urdaneta | La Castellana, Caracas 1060, Venezuela
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396 Reviews from our TripAdvisor Community

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Showing 129: English reviews
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

I was very surprised with the service, location and hospitality at Renaissance. They also have a good restaurant and bar. Also have a Shopping Center and restaurants nearby. It is in a secure neighborhood.

Helpful?
Thank Meva D
Maracaibo, Venezuela
2 reviews
3 of 5 stars Reviewed 2 weeks ago

It is very pleasant for Venezuela to have a employees with splendid caring service attitude like Maria Daniela & Chef Raul @executive Lounge to compensates some others issues experienced in this hotel, they should be valuable for your hotel. I Would like also to mention EDITH from Mijao Rest. who with natural & fresh smile offers a quality service @mijao... More 

Helpful?
Thank Adel G
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Despite the current country situation, the staff at the Marriott Renaissance Caracas goes above and beyond in their quest for outstanding service. Chef Raul Marin whips up some mean omelets in the executive lounge. Staff is very attentive and always available to help.

Helpful?
Thank Erick C
Margarita Island
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

A top class hotel in Alta Mira close to embassies, restaurants and shopping. The only gripe I had was that after charging a high rate for Venezuela they wanted to charge for the Wi-Fi in the room. Really?? It's 2016 - who charges for internet? Really a cheap move.

Helpful?
Thank PlayaElAgua
Caracas, Venezuela
1 review
5 of 5 stars Reviewed 4 weeks ago

overall service was really good. Although the current situation of the country is really bad, once you get inside the hotel, is like going to a different world. I would also like to recommend the executive lounge, really good chef "Raul Marin"

Helpful?
Thank mmaacc91
Weston, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 17, 2016

This year I have been traveling a lot, and I have visited the Renaissance Caracas La Castellana Hotel various times. This one has become my favorite hotel worldwide, mainly because the staff if fantastic, and are committed to excellence! At the reception, when you check in, if you are lucky, Oriana Maldonado will take care of you, she is very... More 

Helpful?
Thank Juan F
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 5, 2016

The service is great!!. Both room service (Edgar Morales and the rest of the guys) or at the executive lounge (Chef Raul Marin and Freddy) you will have excellent service. I hope the keep up the good work.

Helpful?
1 Thank Carlos M
1 review
5 of 5 stars Reviewed June 5, 2016 via mobile

Had a great Experience I stayed 7 nights. Great Customer service. Rooms were always clean, Bar staff very Courteous specially Jorge Pimentel. The staff at the gym Was very respectfully. Front desk was ok. Definitely staying there again 5 Starts!!!

Helpful?
Thank datorresm
Miami, Florida
1 review
4 of 5 stars Reviewed June 3, 2016

Against all odds this stay at Renaissance La Castellana, was very Good. in past stays the service was terrible, but for some reason, maybe internal changes in the administration the entire personnel was very polite and helpful Especially Freddy Morillo and Chef Raul Marin at the Executive Lounge what a pleasant experience in every sense. They still have long way... More 

Helpful?
Thank germanch0a
Miami, Florida
1 review
5 of 5 stars Reviewed May 28, 2016 via mobile

Very good service, clean, food is delicious.. Workers are very friendly.. La atención es excelente... Y la comida es bien sabrosa.. Precio es aceptable costo beneficio.. El area de la piscina es super nice y el fitness center a1

Helpful?
Thank Gimi M
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Renaissance Caracas La Castellana Hotel

Address: Av. Eugenio Mendoza Con Calle Urdaneta | La Castellana, Caracas 1060, Venezuela
Location: Venezuela > Capital Region > Caracas > Chacao
Price Range: $90 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Renaissance Caracas La Castellana Hotel 4.5*
Number of rooms: 193
Reservation Options:
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Hotel Style:
#1 Green Hotel in Caracas
#3 Business Hotel in Caracas
#3 Romantic Hotel in Caracas
#4 Family Hotel in Caracas
#5 Luxury Hotel in Caracas
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