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Pestana Caracas Premiun City & Conference Hotel

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Pestana Caracas Premiun City & Conference Hotel
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323 Reviews from our TripAdvisor Community

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Showing 83: English reviews
Caracas, Venezuela
Level Contributor
167 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

It's great for business trips. Nice rooftop bar with a pool overviewing the skyline of Caracas and the magnificent Avila Mountain. It's very near the banks, offices and the best neighbourhood from La Castellana, Altamira and los palos grandes. If your business is there. It's the best way to go for business. The special areas surrounding the hotel are nice.... More 

Helpful?
Thank JUAN CARLOS F
MarketingCcs, Gerente at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest Receive a great greeting from Pestana Caracas Premium City & Conference Hotel, thank you so much for choosing us and gave us your comments, it was pleasure to serve you. Best regards Carlos Eduardo Pérez Jefe de Recepción / Front Desk Chief E-mail: carlos.perez@pestana.com More 

Cardiff, United Kingdom
Level Contributor
52 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 1 week ago

It's hard to review a hotel functioning in the middle of a huge economic and political crisis, difficult to know what issues are beyond the hotel... The positives are that the hotel is clean, rooms quite large, hot water and electricity always worked when I was there, the room staff were very nice, laundry service good, etc. The breakfast was... More 

Helpful?
Thank Situatedness
MarketingCcs, Gerente at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear guest Receive a great welcome from Pestana Caracas premium City & Conference Hotel, thank you very much for your preference and comments, we are in the review process to verify in order to be sure regarding the full room amenities, including pens as it is part of our standard,beside to have coffee in the room, regarding your experience in... More 

Buenos Aires, Argentina
Level Contributor
78 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 stars Reviewed July 1, 2016

I spent a few days at the Pestana during a business visit to Caracas. Considering all the limitations that people face in Venezuela, it was a pleasant stay. The hotel seems to have been built as a luxury property a few years ago; it still looks that way, but could use some renovations. The gym is extremely small and poorly... More 

Helpful?
Thank MartinAdrogué
MarketingCcs, Gerente at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest Kindest regards pestana by the group, it was a real pleasure to serve you, thank you very much for your comments, each will be discussed in our executive committee, once again thank you very much. regards More 

Geneva
Level Contributor
113 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed June 7, 2016

Upon our Arrival, a most friendly welcome by the reception staff. Baggage was brought to the room immediately. Rooms are not huge, but clean and neat. Breakfast is great, tasty Food and all you Need for a good start into a new day. The roof top pool which converts to a bar during evening hours is just great. Nice drinks... More 

Helpful?
Thank Reto1961
MarketingCcs, Gerente at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest Receive a warm welcome by the Pestana Group , it was a pleasure to serve you, many thanks for choosing us and leave your comments . Regards Carlos Eduardo Pérez Jefe de Recepción / Front Desk Chief E-mail: carlos.perez@pestana.com Tel: +58 212 208-1900 | Cel + 58 4126294617 Av 1era Av. Pestana Caracas Premium City & Conference Hotel... More 

Level Contributor
131 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed May 13, 2016 via mobile

Pestana was a wonderfull stay in Caracas, in time that is difficult to manage a hotel due to electricity and food shortage the hotel managed to give excellent service and safe environment! Even when needed to have a stable phone line to make a conference call a solution was found! Congratulations to all team

Helpful?
Thank Luis A
MarketingCcs, Gerente at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Mr. Amaral Kindest regards by the Pestana Group , thank you so much for sharing with us your comments , for having preferred and trust us, it was a pleasure to serve you. see you soon. regards Carlos Eduardo Pérez Jefe de Recepción / Front Desk Chief E-mail: carlos.perez@pestana.com Tel: +58 212 208-1900 | Cel + 58 4126294617 Av... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 15, 2016 via mobile

The hotel is very good located and also near of one of the most beautiful areas in east of Caracas. It is a walking distance from the "Parque Del Este" and zoo, the area is relatively safe for tourist but it is better to avoid walk after 7 pm by the streets. Also in the pent house has a beautiful... More 

Helpful?
1 Thank Moises N
MarketingCcs, Gerente at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Mr. Moises, first at all thank you for choosing us, for sharing with us your valuable comments, we hope soon at our hotel.For any other request, please let us know. Regards Carlos Eduardo Pérez Jefe de Recepción / Front Desk Chief E-mail: carlos.perez@pestana.com Tel: +58 212 208-1900 | Cel + 58 4126294617 Av 1era Av. Pestana Caracas Hotel Suites... More 

Sao Paulo, Brazil
Level Contributor
186 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 stars Reviewed March 6, 2016 via mobile

Had the opportunity to stay in this hotel for a week while working in Caracas and stayed at this hotel. In the overall, great hotel! Bedroon very spacious with a confy bed and Nice bathroom. The continental breakfast is plentifull and with lots of delicious options from fresh fruits to local delicacies. I had a bad experience one day with... More 

Helpful?
Thank Suelenmorais
MarketingCcs, Gerente at Pestana Caracas Premiun City & Conference Hotel, responded to this review

First at all, receive a warm welcome by the Pestana Group, We extend our sincere apologies for the inconvenience, is not part of our standard the provide such answers to our guests, we will be following up to correct this. if there is any way to fix our mistake please let us know, thanks again for your comments and suggestions,... More 

Brooklyn, New York
1 review
3 of 5 stars Reviewed February 28, 2016

Poor customer service , my room didn't have anything special, only one restaurant and at times service is limited because of restrictions with water and electricity. Service request are very slow like getting a towel at the pool. Also the bar that is by the pool is not open, room service is the only option.

Review collected in partnership with Amoma.com

Helpful?
Thank eliot776
MarketingCcs, Gerente at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest First at all We would like to apologize for all the inconvinience, and really thank you for give us your comments, actually we´re wonrking so hard to solve the problem with the electricity, and we´ll follow up the time to answer the request of the guest, the schedule of the lounge Bar star at 06:00 pm, one again... More 

Florianopolis, SC
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed January 27, 2016

They serve very good breakfast and the restaurant has a good buffet anytime of the day. The rooms are ok but in need of some maintenance. The service is reasonable and the hotel is used for big events and there was a party of Warner Bros. in the day I was there. They have a nice bar at the rooftop.... More 

Helpful?
1 Thank Alex B
MarketingCcs, Gerente at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest Thanks for choosing us, and give us your comments, late check out always depend on the availability of rooms we have, and will have a charge depending on the time requested, yet his suggestion will be taken into account for future occasions, our interest is to achieve its total satisfaction. regards Carlos Eduardo Pérez Jefe de Recepción /... More 

New York City, New York
Level Contributor
182 reviews
146 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
5 of 5 stars Reviewed January 17, 2016

As a luxury adventure blogger at world-adventurer.com I've stayed in many hotels in South America. Pestana Caracas is one of the best in Caracas! Here's what makes it so appealing: - Rooftop: The rooftop bar and pool area is one of the coolest I've seen in all my travels. During the day its a pool and bar and in the... More 

Helpful?
Thank Davybert
MarketingCcs, Gerente at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest Thanck you por choosing us, and share your comments with us, it was a pleasure to us serv you, and We hope to see you again, if you want to give us another coments or any other request, please contact us. Regards Carlos Eduardo Pérez Jefe de Recepción / Front Desk Chief E-mail: carlos.perez@pestana.com Tel: +58 212 208-1900... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
Pestana Caracas is the first hotel of the prestigious Grupo Pestana, the largest Portuguese hotel chain, in Venezuela. It is one of the best hotels in Caracas and its facilities have a very contemporary style. The hotel is located in a privileged area, the new financial center, near Parque Miranda and close to the exclusive area of Los Palos Grandes and Altamira, home to some of the most distinguished shops, restaurants, banks, and a few of the main business centers in the city of Caracas. This hotel in Caracas has 195 fully equipped rooms and suites, an international cuisine restaurant with 130 seats, lobby bar and over 1000 m² divided into 6 rooms for conferences, meetings and events, together with the most roomy, modern and innovative multipurpose room in all the city of Caracas. All the social areas of the hotel have Wi-Fi Internet access. Enjoy the fitness center, equipped with several training machines and a very pleasant view. This excellent atmosphere is complemented by a wide area of leisure and entertainment, which includes a panoramic pool overlooking the dazzling Monte Avila and the most beautiful part of the Venezuelan capital. In the 18th floor of Pestana Caracas we can find Lounge Avila, a place that has become a favorite rendezvous location for those who wish to enjoy the best international cocktails, accompanied by several local appetizers and "tapas", in an unique ambiance, and with a fantastic view of the city. Pestana Caracas is distinguished by its innovative style and by the luxury services for executives, companies, both in the national and international markets, and for more demanding guests that require comfort, good service, and the best location possible. Besides, the hotel is also a reference of quality and good taste unlike any other in the capital. Luxury, safety and comfort, are some of the elements you will find in Pestana Hotel Caracas. ... more   less 

Additional Information about Pestana Caracas Premiun City & Conference Hotel

Address: Transv. 3era. de Sta. Eduvigis 1a, Caracas 1071, Venezuela
Location: Venezuela > Capital Region > Caracas
Price Range: $60 - $90 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pestana Caracas Premiun City & Conference Hotel 4*
Number of rooms: 195
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Also Known As:
Pestana Caracas Hotel And Suites
Pestana Caracas Hotel Caracas
Hotel Style:
#4 Best Value Hotel in Caracas
#7 Business Hotel in Caracas
#8 Luxury Hotel in Caracas
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