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Pestana Caracas Premiun City & Conference Hotel

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Pestana Caracas Premiun City & Conference Hotel
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336 Reviews from our TripAdvisor Community

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Showing 87: English reviews
Paris, France
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago NEW via mobile

The hotel has very clean comfortable and spacious rooms, awesome breakfast and a gorgeous view of Caracas from its rooftop (which also has an oudoor pool). The hotel suffers nonetheless from TERRIBLE room service: slow and sometimes they even forget the orders themselves !

Helpful?
Thank apv2114
MarketingCcs, Manager at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest Thank you Very much for gave us your comments, special your Room Service xperience, We really apologize for this inconvinience, our A & B Manager know regarding this sitautions and follow up to improve our brand standard, once again, thank you very much to prefer us. It´was a pleasure to serve you. Best Regards More 

South America
Level Contributor
684 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 330 helpful votes
Reviewed 4 weeks ago

a great pool view, even if you don't stay you can go for a drink after 6 pm and have a great view of the city of caracas the area is safe, very close to parque del este in order to walk there is pharmacy 1 block away and a supermarket across the street the sales department are very friendly

Helpful?
Thank VENEZUELANMD
MarketingCcs, Manager at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest Receive a great greeting from Pestana Caracas Premium City & Conference Hotel, thank you so much for choosing us and gave us your comments, it was a pleasure to serve you. Best regards More 

Springfield, Illinois
Level Contributor
813 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 4 weeks ago via mobile

Very nice hotels with excellent views from the top floors. Great staff and service and rooms are modern and nice. You can feel though the economic impact of the country in little things in the hotel. The top floor pool is very nice.

Helpful?
Thank Clevlander
MarketingCcs, Manager at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest Receive a great greeting from Pestana Caracas Premium City & Conference Hotel, thank you so much for choosing us and gave us your comments, it´s so important to us, it was a pleasure to serve you. Best regards More 

Suffolk, United Kingdom
Level Contributor
91 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed October 15, 2016

I stayed here for four nights and felt it was a pretty good hotel. It looks good; the room was a decent size, very comfortable bed, decent shower and toilet (albeit very thin toilet paper, reflecting Venezuela's economic crisis); good free wifi; excellent views, especially from the roof terrace and a good varied breakfast. The staff were very friendly and... More 

Helpful?
Thank westminster2
MarketingCcs, Manager at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest Receive a great greeting from Pestana Caracas Premium City & Conference Hotel, thank you so much for choosing us and gave us your comments, It was a pleasure to serve you. Best Regards Carlos Eduardo Pérez Jefe de Recepción / Front Desk Chief E-mail: carlos.perez@pestana.com More 

Caracas, Venezuela
Level Contributor
238 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed September 22, 2016 via mobile

It's great for business trips. Nice rooftop bar with a pool overviewing the skyline of Caracas and the magnificent Avila Mountain. It's very near the banks, offices and the best neighbourhood from La Castellana, Altamira and los palos grandes. If your business is there. It's the best way to go for business. The special areas surrounding the hotel are nice.... More 

Helpful?
Thank JUAN CARLOS F
MarketingCcs, Gerente at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest Receive a great greeting from Pestana Caracas Premium City & Conference Hotel, thank you so much for choosing us and gave us your comments, it was pleasure to serve you. Best regards Carlos Eduardo Pérez Jefe de Recepción / Front Desk Chief E-mail: carlos.perez@pestana.com More 

Cardiff, United Kingdom
Level Contributor
55 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed September 15, 2016

It's hard to review a hotel functioning in the middle of a huge economic and political crisis, difficult to know what issues are beyond the hotel... The positives are that the hotel is clean, rooms quite large, hot water and electricity always worked when I was there, the room staff were very nice, laundry service good, etc. The breakfast was... More 

Helpful?
Thank Situatedness
MarketingCcs, Gerente at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear guest Receive a great welcome from Pestana Caracas premium City & Conference Hotel, thank you very much for your preference and comments, we are in the review process to verify in order to be sure regarding the full room amenities, including pens as it is part of our standard,beside to have coffee in the room, regarding your experience in... More 

Buenos Aires, Argentina
Level Contributor
78 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed July 1, 2016

I spent a few days at the Pestana during a business visit to Caracas. Considering all the limitations that people face in Venezuela, it was a pleasant stay. The hotel seems to have been built as a luxury property a few years ago; it still looks that way, but could use some renovations. The gym is extremely small and poorly... More 

Helpful?
Thank MartinAdrogué
MarketingCcs, Gerente at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest Kindest regards pestana by the group, it was a real pleasure to serve you, thank you very much for your comments, each will be discussed in our executive committee, once again thank you very much. regards More 

Geneva
Level Contributor
118 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed June 7, 2016

Upon our Arrival, a most friendly welcome by the reception staff. Baggage was brought to the room immediately. Rooms are not huge, but clean and neat. Breakfast is great, tasty Food and all you Need for a good start into a new day. The roof top pool which converts to a bar during evening hours is just great. Nice drinks... More 

Helpful?
Thank Reto1961
MarketingCcs, Gerente at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest Receive a warm welcome by the Pestana Group , it was a pleasure to serve you, many thanks for choosing us and leave your comments . Regards Carlos Eduardo Pérez Jefe de Recepción / Front Desk Chief E-mail: carlos.perez@pestana.com Tel: +58 212 208-1900 | Cel + 58 4126294617 Av 1era Av. Pestana Caracas Premium City & Conference Hotel... More 

Level Contributor
138 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed May 13, 2016 via mobile

Pestana was a wonderfull stay in Caracas, in time that is difficult to manage a hotel due to electricity and food shortage the hotel managed to give excellent service and safe environment! Even when needed to have a stable phone line to make a conference call a solution was found! Congratulations to all team

Helpful?
Thank Luis A
MarketingCcs, Gerente at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Mr. Amaral Kindest regards by the Pestana Group , thank you so much for sharing with us your comments , for having preferred and trust us, it was a pleasure to serve you. see you soon. regards Carlos Eduardo Pérez Jefe de Recepción / Front Desk Chief E-mail: carlos.perez@pestana.com Tel: +58 212 208-1900 | Cel + 58 4126294617 Av... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 15, 2016 via mobile

The hotel is very good located and also near of one of the most beautiful areas in east of Caracas. It is a walking distance from the "Parque Del Este" and zoo, the area is relatively safe for tourist but it is better to avoid walk after 7 pm by the streets. Also in the pent house has a beautiful... More 

Helpful?
1 Thank Moises N
MarketingCcs, Gerente at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Mr. Moises, first at all thank you for choosing us, for sharing with us your valuable comments, we hope soon at our hotel.For any other request, please let us know. Regards Carlos Eduardo Pérez Jefe de Recepción / Front Desk Chief E-mail: carlos.perez@pestana.com Tel: +58 212 208-1900 | Cel + 58 4126294617 Av 1era Av. Pestana Caracas Hotel Suites... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
Pestana Caracas is the first hotel of the prestigious Grupo Pestana, the largest Portuguese hotel chain, in Venezuela. It is one of the best hotels in Caracas and its facilities have a very contemporary style. The hotel is located in a privileged area, the new financial center, near Parque Miranda and close to the exclusive area of Los Palos Grandes and Altamira, home to some of the most distinguished shops, restaurants, banks, and a few of the main business centers in the city of Caracas. This hotel in Caracas has 195 fully equipped rooms and suites, an international cuisine restaurant with 130 seats, lobby bar and over 1000 m² divided into 6 rooms for conferences, meetings and events, together with the most roomy, modern and innovative multipurpose room in all the city of Caracas. All the social areas of the hotel have Wi-Fi Internet access. Enjoy the fitness center, equipped with several training machines and a very pleasant view. This excellent atmosphere is complemented by a wide area of leisure and entertainment, which includes a panoramic pool overlooking the dazzling Monte Avila and the most beautiful part of the Venezuelan capital. In the 18th floor of Pestana Caracas we can find Lounge Avila, a place that has become a favorite rendezvous location for those who wish to enjoy the best international cocktails, accompanied by several local appetizers and "tapas", in an unique ambiance, and with a fantastic view of the city. Pestana Caracas is distinguished by its innovative style and by the luxury services for executives, companies, both in the national and international markets, and for more demanding guests that require comfort, good service, and the best location possible. Besides, the hotel is also a reference of quality and good taste unlike any other in the capital. Luxury, safety and comfort, are some of the elements you will find in Pestana Hotel Caracas. ... more   less 

Additional Information about Pestana Caracas Premiun City & Conference Hotel

Address: Transv. 3era. de Sta. Eduvigis 1a, Caracas 1071, Venezuela
Location: Venezuela > Capital Region > Caracas
Price Range: $76 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pestana Caracas Premiun City & Conference Hotel 4*
Number of rooms: 195
Reservation Options:
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Also Known As:
Pestana Caracas Hotel And Suites
Pestana Caracas Hotel Caracas
Hotel Style:
#6 Best Value Hotel in Caracas
#7 Business Hotel in Caracas
#8 Luxury Hotel in Caracas
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Questions & Answers

Here's what travelers have asked, with answers from Pestana Caracas Premiun City & Conference Hotel staff and other travelers.
15 questions
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Questions? Get answers from Pestana Caracas Premiun City & Conference Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“high room, facing avila mountain”
 of 5 bubbles VENEZUELANMD, 4 weeks ago | Read review
“Ask for a higher floor to get the best view”
 of 5 bubbles Davybert, Jan 17, 2016 | Read review
“My room was on the 11th floor was much better than the one I have stayed years ago”
 of 5 bubbles 976johnf, Nov 27, 2015 | Read review
“If your looking for a view this the hotel to stay”
 of 5 bubbles 992bojanb, Sep 10, 2015 | Read review
“I am not sure if there is a good room here”
 of 5 bubbles Joenyer, Nov 5, 2014 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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