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Pestana Caracas Premium City & Conference Hotel

Traveler (207)
Room & Suite (189)
Pool & Beach (66)
Certificate of Excellence

About

#9 of 86 hotels in Caracas
Location
Cleanliness
Service
Value
Certificate of Excellence
Pestana Caracas is a premium hotel located in Caracas, in one of the quietest and safest areas of the capital of Venezuela. The hotel is located in a privileged area near the new financial center, Parque del Este and close to the exclusive area of Los Palos Grandes. During your stay you can enjoy our complete fitness centre, sauna, jacuzzi and a top-floor outdoor pool overlooking the dazzling Monte Avila, the most beautiful part of the Venezuelan capital. Taste the Venezuelan meals at our restaurant and take a time for you in one of our 3 bars. You also have available 6 rooms for conferences. The rooms are contemporary and have a luxurious design with flat screen TV and free internet wi-fi.
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Property amenities
Pool
Room service
Fitness Center with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Banquet Room
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Sauna
Wheelchair access
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Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Business
423Reviews
16Q+A
16Room tips
Traveler rating
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Popular mentions
In a city as complicated as Caracas, our stay at Pestana truly made everything better. We could feel the staff constantly getting out of their way to help us and make us feel right at home. Currently it is extremely hard to find open restaurants after 7pm in Caracas, so the
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Review collected in partnership with Pestana Hotel Group
Response from MarketingCcs, Manager at Pestana Caracas Premium City & Conference Hotel
Responded Jun 11, 2018
Dear Guest Receive a great greeting from the Pestana Caracas Team, thank you very much for your comments, it´s really nice to know that your stay in our Hotel was great, it´s important to us and our commitment are focus to each guest, thank you very much to prefer us, it was a pleasure to serve you. Best Regards Carlos Eduardo Pérez Gerente de Recepción Carlos.perez@pestana.com
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Pros: Beautifull hotel, good amenities, great location and an spectacular view from the top of the building. The pool is a little bit small but very pretty. Amazing lobby and very kind staff. Cons: there's no hot water (at least on my room). The food was a little expensive.
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Response from MarketingCcs, Manager at Pestana Caracas Premium City & Conference Hotel
Responded May 2, 2018
Dear Guest Receive a Great greeting from the Pestana Caracas Group, thank you very much for your comments and took a few minutes to complete the review, We really apologize in order to the discrepancy with the hot waters in your rooms, We are going to send this information to our Engineering department to see what´s going on, normally we have not this kind of problem, for the rest, It was a pleasure to serve you. Best Regards Carlos Eduardo Pérez Gerente de Recepción Carlos.perez@pestana.com
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Hotel Pestana's staff were so nice wih us. Having a great customer service skill is very important, and they were exceptional !!!. Additionally the view from the top floor is mind-blowing. A whole landscape of the Avila Mountain and the city of Caracas. 100% recommended
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Response from MarketingCcs, Manager at Pestana Caracas Premium City & Conference Hotel
Responded Jan 22, 2018
Dear Rosmary Receive a warm greeting from the Pestana Caracas´ Group , thank you very much for writing, we are pleased to know that we meet your expectations, your comments encourages us to continue sphering in providing a good quality of service, thank you for visiting us, it was a pleasure to serve you. Best regards Carlos Eduardo Pérez Gerente de Recepción Carlos.perez@pestana.com
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This hotel is very well located near the new city center of the commercial areas in Caracas. Breakfast is fantastic. Business centers are very well equipped. The rooftop bar is fascinating. Very well maintained and service oriented staff.
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Response from MarketingCcs, Manager at Pestana Caracas Premium City & Conference Hotel
Responded Nov 9, 2017
Dear Guest Thank you very much for your comments, it a pleasure to know that your stay in our hotel was good, it´s important to us to know that, it was an honor serve you. Best Regards Carlos Eduardo Pérez Front Desk Chief Carlos.perez@pestana.com
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+1
I stayed at the Pestana Hotel for two nights in March 2016. I was in Room 1401, which was a corner room, with a nice 180 degree view, including buildings and the nearby hills covered with very photographic fog. The room had a queen bed, armchair, desk and TV, as well as
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Response from MarketingCcs, Manager at Pestana Caracas Premium City & Conference Hotel
Responded Apr 1, 2017
Dear Guest Receive a great welcome from the Pestana Caracas´s Team, thank you very much for gave us your comments, and for recommend us too, our objective is satisfy everything regarding to our Guest, and every time is very pleasure serve at all, thank you very much for prefer us, it was an honor to serve you. Best Regards Carlos Eduardo Pérez Front Desk Chief carlos.perez@pestana.com
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ALSO KNOWN AS
pestana caracas hotel caracaspestana caracas hotel and suites
LOCATION
VenezuelaCapital RegionCaracas
NUMBER OF ROOMS
195
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