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Pestana Caracas Premium City & Conference Hotel

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Traveler (206)
Room & Suite (190)
Pool & Beach (65)
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Overview
  • Excellent38%
  • Very good35%
  • Average16%
  • Poor7%
  • Terrible4%
Travelers talk about
“del este”(5 reviews)
“rooftop bar”(4 reviews)
“avila mountain”(5 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
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Reviews (405)
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1 - 5 of 94 reviews
Reviewed 3 weeks ago via mobile

Pros: Beautifull hotel, good amenities, great location and an spectacular view from the top of the building. The pool is a little bit small but very pretty. Amazing lobby and very kind staff. Cons: there's no hot water (at least on my room). The food...More

Thank Tulio G
Response from MarketingCcs, Manager at Pestana Caracas Premium City & Conference HotelResponded 3 weeks ago

Dear Guest Receive a Great greeting from the Pestana Caracas Group, thank you very much for your comments and took a few minutes to complete the review, We really apologize in order to the discrepancy with the hot waters in your rooms, We are going...More

Reviewed January 20, 2018

Hotel Pestana's staff were so nice wih us. Having a great customer service skill is very important, and they were exceptional !!!. Additionally the view from the top floor is mind-blowing. A whole landscape of the Avila Mountain and the city of Caracas. 100% recommendedMore

Thank Rosmery P
Response from MarketingCcs, Manager at Pestana Caracas Premium City & Conference HotelResponded January 22, 2018

Dear Rosmary Receive a warm greeting from the Pestana Caracas´ Group , thank you very much for writing, we are pleased to know that we meet your expectations, your comments encourages us to continue sphering in providing a good quality of service, thank you for...More

Reviewed November 8, 2017 via mobile

This hotel is very well located near the new city center of the commercial areas in Caracas. Breakfast is fantastic. Business centers are very well equipped. The rooftop bar is fascinating. Very well maintained and service oriented staff.

Thank JUAN CARLOS F
Response from MarketingCcs, Manager at Pestana Caracas Premium City & Conference HotelResponded November 9, 2017

Dear Guest Thank you very much for your comments, it a pleasure to know that your stay in our hotel was good, it´s important to us to know that, it was an honor serve you. Best Regards Carlos Eduardo Pérez Front Desk Chief Carlos.perez@pestana.com

Reviewed March 31, 2017

I stayed at the Pestana Hotel for two nights in March 2016. I was in Room 1401, which was a corner room, with a nice 180 degree view, including buildings and the nearby hills covered with very photographic fog. The room had a queen bed,...More

Thank ElizabethJK
Response from MarketingCcs, Manager at Pestana Caracas Premium City & Conference HotelResponded April 1, 2017

Dear Guest Receive a great welcome from the Pestana Caracas´s Team, thank you very much for gave us your comments, and for recommend us too, our objective is satisfy everything regarding to our Guest, and every time is very pleasure serve at all, thank you...More

Reviewed February 18, 2017 via mobile

We spent only one night. Hotel was nice and clean and many many helpful staff members to serve us. On the 18th floor there was pool area with service. The 19th floor was VIP area. The view to surrounding city and the mountain beside was...More

Thank Liisa L
Response from MarketingCcs, Manager at Pestana Caracas Premium City & Conference HotelResponded February 23, 2017

Dear Guest Receive a Great Welcome front The Pestana Caracas hotel Group, thank you very much for share with us your comments, it was a pleasure to serve you. Best Regards Carlos Eduardo Pérez Jefe de Recepción / Front Desk Chief E-mail: carlos.perez@pestana.com

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Center with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Breakfast included
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
$68 - $120 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Caracas
#8 Best Value Hotel in Caracas
#8 Luxury Hotel in Caracas
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$68 - $120 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Caracas
#8 Best Value Hotel in Caracas
#8 Luxury Hotel in Caracas
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (206)
Room & Suite (190)
Pool & Beach (65)
Dining (40)
Amenities (19)
Business Center & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
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Room Tips
"The room for newlyweds is beautiful, has a view towards Avila and towards the city. Excellent for a delicious..."
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"high room, facing avila mountain"
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"Ask for a higher floor to get the best view"
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"My room was on the 11th floor was much better than the one I have stayed years ago"
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