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Grand Isla Navidad Resort

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Circuito de los Marinos S/N Fracc. Isla Navidad, Isla Navidad 28838 Mexico
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Traveler (507)
360
Panoramas (27)
Room & Suite (551)

About

#1 of 3 hotels in Isla Navidad
Location
Cleanliness
Service
Value
Travelers' Choice
Grand Isla Navidad Resort esta situado frente a la playa en una Península de 500 hectáreas rodeado de arrecifes y palmeras, solo a 35 minutos al norte del Aeropuerto Internacional de Manzanillo. Su estilo tradicional mexicano, sombreados patios, fuentes y su estilo arquitectónico es el reflejo de la rica herencia cultural de México. Donde 199 elegantes y espaciosas habitaciones incluyendo suites ofrecen románticos balcones, baños en mármol y muebles tallados a mano. Entre otros placeres encontramos: Tres albercas, excepcionales restaurantes, un espectacular campo de golf de 27 hoyos, reconocido por la revista "Golf Magazine", Canchas de tenis y Servicios de Spa.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Golf course
Babysitting
Parking
Internet
Hot tub
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Swimup bar
Poolside bar
Tennis court
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Butler service
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View

Location

Full view
50Car recommended
Grade: 50 out of 100
29Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
673Reviews55Q+A100Room tips

Reviews

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Popular mentions
Wayne E wrote a review Jul 2020
1 contribution
The property is tired needs renovation especially the rooms and bathroom rooms We took the all inclusive big mistake big wast of money Staff seems very unhappy and have no interest in there jobs To sum up It was a very disappointing two days
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Date of stay: July 2020
Value
Service
Room Tip: Marine view is nice
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Response from Isla Navidad-Gerencia General, General Manager at Grand Isla Navidad Resort
Responded 2 weeks ago
We want to thank you for your review concerning your recent stay at the Grand Isla Navidad Resort. We´re really sorry, we´re taking your comment very seriously for strengthen the maintenance and training our staff. Thank you again and hope that you will afford us another opportunity to regain your trust. Sincerely, Juan Carlo Rincones, General Manager.
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Ivan M wrote a review Mar 2020
Kamloops, Canada3 contributions1 helpful vote
Resort was very relaxing. Mostly quiet while we were there during the weekNot a party resort.. Weekends busier. Excellent breakfast buffet. Nice inexpensive boat ride across channel to Barra De Navidad. Upgrated to parlour suite with beautiful sunrises over the marina.
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Date of stay: January 2020
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Response from IslaNavidad-GBH, General Manager at Grand Isla Navidad Resort
Responded Mar 10, 2020
Thank you very much for your review in Trip Advisor, we appreciate your valuable comments regarding our property and the service. It is nice to hear that in overall, you have enjoyed your vacation we really appreciate your comments. Thank you again for sharing your experience. Cordially, Juan Carlo Rincones. General Manager.
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Caroline L wrote a review Feb 2020
Saint Louis, Missouri2 contributions
My family and I have been staying here periodically since 2000. Unfortunately, about five years ago, the management company changed and the current manager is Juan Carlo Rincones. Under his management, the hotel has declined in quality. The rooms have several issues and are in need of renovation. However, the most disappointing aspect is the staff. The waiters are very sweet. However, the people at the reception, working in reservations, and higher up like Juan Carlo and Adrian Schjetnan, who is a manager of sales, are not nice towards customers, especially foreigners. Adrian Schjetnan emailed me as his staff member tried to take additional money from us when there was an issue with our reservation instead of contacting the person who arranged it. His email subject line read "WHAT ARE TRYING TO ACHIEVE." He accused me of being dishonest instead of asking me what had happened. We have had other experiences when the front desk staff has been aggressive towards us and left us waiting for hours outside at night for transportation they had promised. When I tried to ask to speak to the manager's supervisor, he responded by threatening to block my email address. There isn't transparency in the culture of the hotel. I think if you are a foreigner and have standards, you will be disappointed. We are constantly running into issues where it seems that the staff doesn't know how to treat others well. The problem is Juan Carlo and how he neglects his staff by not properly training them.
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Date of stay: December 2019
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Response from IslaNavidad-GBH, Gerente at Grand Isla Navidad Resort
Responded Feb 20, 2020
We would like to thank you for your valuable comments regarding the areas where we can improve, als with all the respect you deserve, we have responded since January 3 of this year to the more than 56 emails sent by you and in each of the responses sent by our staff including my self we have apologized. We have also taken in consideration each one of your suggestions and disagreements, which we are correcting and implementing a training program to the positions involved. Again we offer you a sincere apology. Sincerely, Juan Carlo Rincones. General Manager
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Leefam wrote a review Jan 2020
Vancouver, Canada52 contributions66 helpful votes
I stayed one night in Room 410, Suite Margarita. The suite was really nice. There were 2 bathrooms, a sitting area, dining table, small kitchen area, and a good size bedroom. There was a lovely terrace/patio with a partial water view above the roof tops.The bed and pillows were pretty comfortable. There was a restaurant which offered a buffet dinner for 300 pesos. I believe that you could also order off a menu. This is also where the buffet breakfast was in the morning. The property is really beautiful. The grounds were really nice to walk around. Lots of water views from different vantage points. There is a little town across the water that you could take the water taxi to. I believe that a round trip was between 30-40 pesos return. For me, the biggest negative was that the walls were thin. I could hear the family next door talking. You could also hear conversations/echos from the corridor. I had to wear ear plugs to sleep. If the opportunity ever came up again, I would love to stay at this property and take the time to explore and enjoy all the amenities that it had to offer.
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Date of stay: January 2020
Location
Cleanliness
Service
Trip type: Traveled on business
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Response from IslaNavidad-GBH, General Manager at Grand Isla Navidad Resort
Responded Feb 12, 2020
Thank you very much for your comments, it is always a pleasure to hear that our guests have had a wonderful vacation at our property, we will share your comments to our staff to keep working for this kind of motivation. On the other hand, we really sorry about the thin walls in the rooms, and we are glad to hear that you used the ear plugs and it worked out to you. We look forward to receive you again at Grand Isla Navidad Resort. Cordially Juan Carlo Rincones. General Manager.
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eivanlau wrote a review Jan 2020
21 contributions2 helpful votes
Second time there. Our Room had AC trouble . Julio , the manager gave us an upgrade. Nice gesture. Besides clean nice location. Great service overall. Fishing went very well. Did not win any prize but got to meet a lot of people and the water is as blue as it can get .
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Date of stay: January 2020Trip type: Traveled as a couple
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Response from IslaNavidad-GBH, General Manager at Grand Isla Navidad Resort
Responded Feb 29, 2020
I would like to thank you for taking the time to share with Trip Advisor's members your comments regarding your stay at the Grand Isla Navidad Resort. We are very pleased to hear that you have had a fabulous vacation at our beautiful resort. We appreciate your valuable comments regarding the areas that we need to improve, be sure that your feedback will help us offer a better experience to our guests. This beautiful paradise will always receive you as your home in Mexico. Cordially, Juan Carlo Rincones. General Manager.
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PRICE RANGE
$104 - $204 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
wyndham manzanillo, manzanillo wyndham, isla navidad
LOCATION
MexicoPacific CoastColimaIsla Navidad
NUMBER OF ROOMS
199
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Frequently Asked Questions about Grand Isla Navidad Resort
Which popular attractions are close to Grand Isla Navidad Resort?
Nearby attractions include Jarro Beach Disco (0.4 miles) and Piper Lover (0.4 miles).
What are some of the property amenities at Grand Isla Navidad Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Grand Isla Navidad Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Isla Navidad Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Grand Isla Navidad Resort?
Yes, free parking is available to guests.
What are some restaurants close to Grand Isla Navidad Resort?
Conveniently located restaurants include Barra Galeria de Arte & Restaurant, Bananas, and Marlena's Restaurant & Bar.
Are there opportunities to exercise at Grand Isla Navidad Resort?
Yes, guests have access to a pool and a fitness center during their stay.
Does Grand Isla Navidad Resort have an airport shuttle?
Yes, Grand Isla Navidad Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Grand Isla Navidad Resort located near the city center?
Yes, it is 0.7 miles away from the center of Isla Navidad.
Are any cleaning services offered at Grand Isla Navidad Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Isla Navidad Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.