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Grand Isla Navidad Resort

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Circuito de los Marinos S/N Fracc. Isla Navidad, Isla Navidad 28838 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (515)
360
Panoramas (27)
Room & Suite (552)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 10/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Isla Navidad Resort
Updated 10/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 3 hotels in Isla Navidad
Location
Cleanliness
Service
Value
Travelers' Choice
Grand Isla Navidad Resort esta situado frente a la playa en una Península de 500 hectáreas rodeado de arrecifes y palmeras, solo a 35 minutos al norte del Aeropuerto Internacional de Manzanillo. Su estilo tradicional mexicano, sombreados patios, fuentes y su estilo arquitectónico es el reflejo de la rica herencia cultural de México. Donde 199 elegantes y espaciosas habitaciones incluyendo suites ofrecen románticos balcones, baños en mármol y muebles tallados a mano. Entre otros placeres encontramos: Tres albercas, excepcionales restaurantes, un espectacular campo de golf de 27 hoyos, reconocido por la revista "Golf Magazine", Canchas de tenis y Servicios de Spa.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Golf course
Babysitting
Parking
Internet
Hot tub
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Swimup bar
Poolside bar
Tennis court
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Concierge
Butler service
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Charming

Location

Full view
49Car recommended
Grade: 49 out of 100
28Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
679Reviews58Q+A100Room tips
Traveler rating
  • 346
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  • 74
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  • 36
Time of year
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Popular mentions
Jesus Avalos wrote a review Nov 2020
1 contribution
This place is about 35 min drive from zlo airport , easy . when i was there i felt like a king , all because of ALFERDO THIS GUY WENT ABOVE AND BEYONE TO MAKE ME HAVE A GREAT TIME , with him it was always yes no matter what food or drink i wanted that was not on the menu THANK YOU alferdo , this place was clean rooms was great very quiet , tyhey have fans, ac tv, and room service , alot of pools that you can pick from , Water taxi 35 per person ,, drinks and food at the hotel was a great price 15.00usd per person at all restaurants , you want to relax come here , this place is great and so beautiful , amazing
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Date of stay: November 2020
Location
Cleanliness
Service
Room Tip: get the grand room 5 floor
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Response from Isla Navidad-Gerencia General, General Manager at Grand Isla Navidad Resort
Responded 5 days ago
Thank you for taking the time to share with us your valuable comments regarding your recent stay at our beautiful property. It is fantastic to know that we meet your expectations, which fills us with satisfaction and is our reason for being. We appreciate your preference. Cordially, Juan Carlo Rincones, General Manager
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Antonina N wrote a review Oct 2020
2 contributions2 helpful votes
There is no information during booking that you can't get to the hotel by car. So when it's too late to cancel they send you instructing how to get there by boat, and you need to let the car at another hotel in Barra de Navidad. When we got to Isla they make us wait 15 minutes before transport for the reception arrived. No excuses for the delay.... The rest of the staff are decent, the waiters and watersports guys are very nice, but at the reception, it seems they make you a favor!! The hotel needs a lot of maintenance. Big mistake to stay there for dinner because it was the worst filet mignon I tried ever. Very disappointed!
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Date of stay: October 2020
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Response from Isla Navidad-Gerencia General, General Manager at Grand Isla Navidad Resort
Responded Oct 27, 2020
Thank you for taking the time to share with us your valuable comments about your recent stay at our beautiful property and let us know the areas where we can improve. We appreciate your kind comment to which we are following up with the corresponding departments, an apology in advance for the incidents caused. We hope you give us another opportunity to regain your trust. Cordially, Juan Carlo Rincones. General Manager
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Wayne E wrote a review Jul 2020
1 contribution
The property is tired needs renovation especially the rooms and bathroom rooms We took the all inclusive big mistake big wast of money Staff seems very unhappy and have no interest in there jobs To sum up It was a very disappointing two days
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Date of stay: July 2020
Value
Service
Room Tip: Marine view is nice
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Response from Isla Navidad-Gerencia General, General Manager at Grand Isla Navidad Resort
Responded Jul 24, 2020
We want to thank you for your review concerning your recent stay at the Grand Isla Navidad Resort. We´re really sorry, we´re taking your comment very seriously for strengthen the maintenance and training our staff. Thank you again and hope that you will afford us another opportunity to regain your trust. Sincerely, Juan Carlo Rincones, General Manager.
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Ivan M wrote a review Mar 2020
Kamloops, Canada3 contributions1 helpful vote
Resort was very relaxing. Mostly quiet while we were there during the weekNot a party resort.. Weekends busier. Excellent breakfast buffet. Nice inexpensive boat ride across channel to Barra De Navidad. Upgrated to parlour suite with beautiful sunrises over the marina.
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Date of stay: January 2020
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Response from IslaNavidad-GBH, General Manager at Grand Isla Navidad Resort
Responded Mar 10, 2020
Thank you very much for your review in Trip Advisor, we appreciate your valuable comments regarding our property and the service. It is nice to hear that in overall, you have enjoyed your vacation we really appreciate your comments. Thank you again for sharing your experience. Cordially, Juan Carlo Rincones. General Manager.
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Caroline L wrote a review Feb 2020
Saint Louis, Missouri2 contributions
My family and I have been staying here periodically since 2000. Unfortunately, about five years ago, the management company changed and the current manager is Juan Carlo Rincones. Under his management, the hotel has declined in quality. The rooms have several issues and are in need of renovation. However, the most disappointing aspect is the staff. The waiters are very sweet. However, the people at the reception, working in reservations, and higher up like Juan Carlo and Adrian Schjetnan, who is a manager of sales, are not nice towards customers, especially foreigners. Adrian Schjetnan emailed me as his staff member tried to take additional money from us when there was an issue with our reservation instead of contacting the person who arranged it. His email subject line read "WHAT ARE TRYING TO ACHIEVE." He accused me of being dishonest instead of asking me what had happened. We have had other experiences when the front desk staff has been aggressive towards us and left us waiting for hours outside at night for transportation they had promised. When I tried to ask to speak to the manager's supervisor, he responded by threatening to block my email address. There isn't transparency in the culture of the hotel. I think if you are a foreigner and have standards, you will be disappointed. We are constantly running into issues where it seems that the staff doesn't know how to treat others well. The problem is Juan Carlo and how he neglects his staff by not properly training them.
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Date of stay: December 2019
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Response from IslaNavidad-GBH, Gerente at Grand Isla Navidad Resort
Responded Feb 20, 2020
We would like to thank you for your valuable comments regarding the areas where we can improve, als with all the respect you deserve, we have responded since January 3 of this year to the more than 56 emails sent by you and in each of the responses sent by our staff including my self we have apologized. We have also taken in consideration each one of your suggestions and disagreements, which we are correcting and implementing a training program to the positions involved. Again we offer you a sincere apology. Sincerely, Juan Carlo Rincones. General Manager
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PRICE RANGE
$104 - $204 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
wyndham manzanillo, manzanillo wyndham, isla navidad
LOCATION
MexicoPacific CoastColimaIsla Navidad
NUMBER OF ROOMS
199
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Frequently Asked Questions about Grand Isla Navidad Resort
Which popular attractions are close to Grand Isla Navidad Resort?
Nearby attractions include Jarro Beach Disco (0.4 miles) and Piper Lover (0.4 miles).
What are some of the property amenities at Grand Isla Navidad Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Grand Isla Navidad Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Isla Navidad Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Grand Isla Navidad Resort?
Yes, free parking is available to guests.
What are some restaurants close to Grand Isla Navidad Resort?
Conveniently located restaurants include Barra Galeria de Arte & Restaurant, Bananas, and El Manglito.
Are there opportunities to exercise at Grand Isla Navidad Resort?
Yes, guests have access to a pool and a fitness center during their stay.
Does Grand Isla Navidad Resort have an airport shuttle?
Yes, Grand Isla Navidad Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Grand Isla Navidad Resort located near the city center?
Yes, it is 0.7 miles away from the center of Isla Navidad.
Are any cleaning services offered at Grand Isla Navidad Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Isla Navidad Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.