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I went here for Afternoon Tea and had the best vegan afternoon tea I could possibly ask for. My friend had a non vegan version and loved it too. Lovely, friendly, and helpful staff. Thoroughly recommend a visit.
Attended a writing weekend at the Metropole and once more everything was superb. This family run hotel really is superb and my room had been recently refurbished with an immaculate updated bathroom. Reception was extremely efficient and I cannot speak too highly of the staff. Although it was a fixed rate for the group the evening meals were very good, with excellent choice, and service quick and without fuss. Despite being a large and busy establishment it maintains its homely atmosphere and relaxing with a glass of wine on one of the comfy sofas in the lounge was just sublime. The next writing group here is in March and I've already signed up.
Stayed on 30 November for the gourmet evening taster meal. This is the second time we have stayed at the hotel for this, the gourmet meal was very enjoyable the service. Up to standard, but not much time allowed between courses. We stayed in room 231 which is one of their standard rooms. Unfortunately we did not sleep very well as there was a continuous noise like an extraction fan running which disturbed our sleep. Also the room was too hot, even after we had turned the heating off; we tried to open the window to allow some fresh air into the room but the window would not open; it was therefore not a comfortable night. Breakfast was OK as it was included in the gourmet deal, but would not have been worth the £16 which was the price on the menu.
This hotel is very poor value for money. We were told when booking that the room was £150. Expensive but acceptable. We were not told that breakfast was not included at nearly £20 a head. It is dated and needs a makeover. There are some inadequate lifts and one wasn't working. We were badly messed about by one of the bar men. We were informed that the restaurant by the bar opened at 6.30 and that if we arrived as it opened we would not have to wait. Unfortunately it opened at 5.30 and was already full at 6.30. We had to join a waiting list and sat in the bar for a further 45 minutes. Very poor. The food was good but the BLT was far too big. One half of the sandwich was more than adequate. There was no bath in the room. Not good enough at this level of cost. I suggest there must be much better options in town or nearby.
We paid for a 'superior' room in a luxury 'spa hotel', and got a large basic room in a budget hotel. The hotel is dated and in need of refurbishment. Some corridors smell of damp. To get to the upper floors they have the smallest lifts I've ever seen (one of which was broken). Creaking floors and banging pipes. Our room was a good size, but very basic with none of the frills I would have expected at this price point. Both sets of windows had half a dozen flies trapped between the window and the secondary glazing. The double bed was still small despite the room being described as superior. The safe was hidden in a wardrobe where it was difficult to get to. Of course there was a Corby trouser press! The bathroom had obviously been refurbished, but hadn't been well thought out. For example it was impossible to place the soap on the sink without it sliding down onto the plug hole. Cheap & nasty toilet paper! Breakfast was from a buffet in a crowded restaurant. They are very proud of their locally sourced produce, but what's the point of using great ingredients if you muller them? There is no way that we would eat in the restaurant again, although to be fair it's probably the finest in town. Most staff were badly trained with a couldn't care less attitude. Fortunately we did encounter a couple of staff who reminded us that out expectations were not so unreasonable. Ideal for elderly people on coach trips who don't know what good looks like.