Very disappointed in our stay here. A refurbishment is badly needed, especially the plumbing! There is a clear absence of leadership/management of inexperienced staff who did their best. We passed our comments to the staff member at the door when we checked out but she was so robotic and repetitive with her responses and very obviously couldn't care less. This hotel is clearly surviving on its location, lovely gardens and proximity to Muirfield.
After reading some of the reviews I was a little concerned before arrival. From the moment we arrived the customer service was excellent from all members of staff. The house has several lounges and a small bar which meant it never felt busy at all. It felt more like staying in a private residence than a hotel. The gardens are simply wonderful. We stayed in one of the cottages which was larger than expected. It had old fashioned charm and cleaned to a high standard. It had an enormous bed only let down by too soft pillows and duvet which was too warm for the time of year. The bathroom was very modern with a bath and excellent shower. The food service was outstanding. This was somewhere we wouldn't usually have stayed so for us it felt quite luxurious.
We visited Greywalls Hotel last week for afternoon tea. The Hotel is set in beautiful gardens, really nice to walk through and very restful. You can have your tea or coffee and cakes outside or in the hotel it self. Hotel the setting outside is very nice especially on a sunny day, but we chose to go inside. The room where we had our afternoon tea was excellent, very nicely furnished and comfortable. The coffee, sandwiches, cakes, scones and meat titbits were excellent. The staff who served us were also excellent, very efficient, helpful and friendly and just to top it off the hotel is dog friendly. Ten out of ten for everything. Well worth a visit.
I live in Australia and my sister was going to Greywalls for both her and her husbands’s birthdays so wanted to surprise them with drinks. A cocktail and whiskey was correctly delivered but also gave them £100 and they were to be told it was for a bottle of their choice. After speaking to her she was unaware of any £100!! Contacted Greywalls via email and had to follow up 10 days later. The Manager contacted me and would look into it and get back to me in 24 hours, no email so again after another 10 days followed up. Another apology email came advising it had been credited to the bill. She said she would contact my sister to apologise and again after nearly 2 weeks….yea NO CONTACT!!!
Mixed experience. Rooms feel overpriced given size, condition & lack of view. Pros: lovely gardens and attractive buildings right on the edge of Muirfield. Cosy communal rooms. Cons: room was very tired (broken toilet seat & furniture), lacked basic amenities (no fridge, limited clothes storage, kettle had to be plugged in on the floor) and had no view. We stayed in a large cottage room which had a very small bath and no view. Dinner was a similar story: canapés & mains were good but puddings and petit fours were very disappointing.