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Sonesta Ocean Point Resort

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1A Rhine Road, Maho St Martin / St Maarten
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (373)
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Panoramas (9)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 01/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sonesta Ocean Point Resort
Updated 01/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 4 hotels in Maho
Location
Cleanliness
Service
Value
Travelers' Choice
Sonesta Ocean Point Resort embraces a contemporary Caribbean style, offering an adults-only, limitless all-inclusive vacation experience, while bringing style, luxury and outstanding service to Sint Maarten. Set in the most spectacular location with breathtaking views over Maho Bay, adjacent to Sonesta Maho Beach Resort, Casino & Spa, the 130 all-suite ultra-luxurious yet sustainable “resort within a resort” sits on the westernmost point of the island and features exclusively three pools including the Edge pool with a zero entry cliff side beach, four bars and two restaurants including the signature Azul restaurant and other resort amenities such as 24-hour room service, state-of-the-art fitness center, an open-air wellness area and private cabanas. Amenities are complemented by exemplary service from personalized concierges and Butler service in the top 25 suite categories for extra comfort and next level luxury.
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Room & Suite (221)221
Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Casino and Gambling
Car hire
Wifi
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Restaurant
Breakfast buffet
Breakfast in the room
Poolside bar
Rooftop bar
Entertainment staff
Evening entertainment
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Head massage
Massage
Salon
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Gift shop
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Walk-in shower
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Complimentary toiletries
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Great View
Languages Spoken
English, Spanish, Dutch
Hotel links
Special Rate:Weekday Wanderlust Special
214Reviews34Q+A55Room tips
Traveler rating
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Popular mentions
Jillian P wrote a review Feb 2021
2 contributions
My husband and I stayed here last week for our wedding anniversary. Not only was the hotel beautiful, clean, and a perfect location near the airport, but the staff was SO helpful, friendly and made the trip easy. We had a butler suite and ranjeet went above and beyond for us to make our trip special. They help book, plan, and reserve anything needed. Even though it is covid times and staff wore masks for safety, they still made entertainment possible. Great location: 5 mins from the airport, a block with bars/restaurants (a new club card Mykonos which was great) and maho beach all within 5 min walk. Now that the US has added covid testing prior to return, this resort offers on site antigen and pcr testing (if too low of a census of people needing a test that day you simply walk across the street). We had to walk across the street and the front desk printed off the results and brought it to our hotel room door later that night. So convenient! Would definitely stay here again.
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Date of stay: February 2021Trip type: Traveled as a couple
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Response from Nadeige Martelly, Other at Sonesta Ocean Point Resort
Responded 2 days ago
Dear 122jillianp Thank you for taking the time to submit your excellent rating and review regarding your stay at Sonesta Ocean Point Resort. We are thrilled to know that you had a wonderful anniversary with us staying in the Butler Suite — we will be sure to let Ranjeet know of the shoutout for going above and beyond. Thanks again for your kind words, for recommending our resort and we look forward to welcoming back again soon at Sonesta Ocean Point Resort! Warm regards, Nadeige Management Representative Sonesta Resorts Sint Maarten
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Giophs wrote a review Nov 2020
Guadeloupe436 contributions105 helpful votes
Hotel's Favorite
Very pleasant arriving at the security checkpoints especially because of the turn into valet parking chauffeur from Haîti who drove us and return us to the security check point.Very precious man.Thank you.We stay my wife and i a couple of hours freshen up after work and a beach swim before returning to St.Barth Before reaching the reception desk we appreciated the automatic temperature measurement. We were welcoming with a delicious cocktail planter and the check-in was done pretty quick.The room was comfortable with an huge view to Maho Beach and the Caribbean sea.We will for sure come back again.
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Date of stay: November 2020
Rooms
Service
Trip type: Traveled on business
Room Tip: Caribbean ocean view room
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3 Helpful votes
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Response from Nadeige Martelly, Other at Sonesta Ocean Point Resort
Responded Nov 13, 2020
Dear Giophs, Thank you for taking the time to submit your excellent rating and review of your experience while in Sint Maarten — known as the Friendly Island! It's always a delight to welcome our Caribbean neighbors, so we're thrilled to know that you had a wonderful stay with us. We look forward to welcoming you again soon at Sonesta Ocean Point Resort! Warm regards, Nadeige Management Representative
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Gabriella B wrote a review Feb 2021
1 contribution
My boyfriend and I stayed at Sonesta- Ocean Pointe this past week and had a great time. The accommodations were wonderful, however the service was even better. Ramon, who works on the roof top bar that opens at 8pm was amazing every night. He made the best cocktails, and was always very friendly offering fun activities to do on the island and great conversation! He cares about the guests, and even came in on his day off to help work! We met Edward our last night in St Martin and he was always amazing. We felt all of the staff on Ocean Pointe was very kind- living up to the Friendly Island name!
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Date of stay: February 2021Trip type: Traveled as a couple
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Response from Nadeige Martelly, Other at Sonesta Ocean Point Resort
Responded 2 days ago
Dear gabriellab975 Thank you for taking the time to submit your excellent rating and review regarding your stay at Sonesta Ocean Point Resort. We are thrilled to know that you had a beautiful, relaxing and fun vacation with us. We appreciate the recognition of our hardworking staff living up to the Friendly Island name - we will be sure to let Ramon and Eddie know of the shoutouts! Thanks again for your kind words and we look forward to welcoming back again soon at Sonesta Ocean Point Resort! Warm regards, Nadeige Management Representative Sonesta Resorts Sint Maarten
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Lizaw27 wrote a review Feb 2021
Waconia, Minnesota20 contributions3 helpful votes
+1
I will start with the good: we were here at the same time last year (2019) and the construction was not complete. What a huge improvement it was to go from last year where we were checked in by staff in a small hotel room, to this year where we were greeted with a drink in a large, beautiful lobby. Here's where the terrible service began: Prior to arriving, I called reservations to request a change to a king-sized bed. I thought that is what I had purchased. I was told the requested change was not possible. However, upon check-in, the woman who checked us in, "Kimberly", went and spoke with her manager and told us Sonesta could move us into a king-sized bed room on Friday. We were ecstatic and tipped Kimberly. On Friday morning, Mr. Shaquello (front desk staff member) told my husband we could pack our things and bring them to the front desk. He took my husband's phone number and told us he would call us when our room was available. We left the resort for the day. We never received that promised phone call. When we returned to the resort, we were told management had left for the day and there were no king-sized beds available. We were very upset. We had to haul our stuff back up to our old room and un-pack again and sleep in two separate beds AGAIN. We are young and wanted to enjoy our very special vacation time together as a married couple, but with both of us being very tall, we could not sleep in the bed without our feet or head hanging off the bottom and or top of the bed. We were angry that we were not given what was promised and we NEVER received a follow-up phone call from the staff or management. Staff did not follow-up and we had to pack and move our items twice due to lack of follow-up on behalf of the front desk staff and management. In addition to broken promises, the customer service and food options severely went down hill from last year. There were fewer "adults only" restaurants than last year now that the family side of the resort has re-opened. Many of the room-service food items we requested were not available (almond milk, spinach, hot sauce, catsup, etc.) The gym was nice, but it really was hot in there with the sun streaming in through the full wall of windows. (Is there a way to adjust the A/C to make it cooler, or add shades that can be adjusted as the sun moves along the horizon and through the windows?) The pool bar closed earlier than last year. We always enjoyed returning after a long day away and having a couple of cocktails, watching the sunset at the pool, and having a few appetizers. The bar was closed every time (before 5:00 p.m.) every day. We will not return as we did not feel we received good value for our money. The staff were certainly not as friendly and pro-active as they were last year. Several of the front desk staff people acted annoyed to be at work. Some of the bartenders were crabby (we heard this from other guests as well). Last year's staff were outgoing, friendly and followed-up with us to make sure we were enjoying our stay. We assume that now that the resort is 100% open, there has been no time for training in customer service. We also had a problem with never being able to speak with management. This is a problem for staff when they feel helpless in making a decision due to lack of management on-site. Front desk staff members Ms. Kimberly and Mr. Shaquello and the gentleman at the front desk on Friday evening never followed up with a king-sized bed was promised on the first day of our stay and again on Friday morning. Management also never contacted us on Saturday to apologize for the error, the broken promise, and we were never offered a solution. I attempted to send an email to Ms. Eloy, Guest Services Manager. She (if the person even exists) left an email address that is not valid. I tried several variations of the email address but all came back undeliverable. I forwarded an email to concierge requesting they forward our email to the resort manager. We again, did not receive a response. We actually recommended, and brought friends this week with us. However, after our experience this year, we will not return or recommend the resort to friends or family. We love St. Maarten, but we will never return to Sonesta. We plan to stay at the Westin or Secrets next year and following years. For all of the reasons listed above. We will not return because of the considerable decrease in quality customer service from last year, unmet expectations, undelivered promise, lack of follow-up by staff and management, lack of on-site management, lack of empowerment by management to staff to make decisions, missing menu items, fewer adults-only restaurant options, unpleasant staff at the front desk and at the bars (not everyone), and the value for our money was not met.
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Date of stay: March 2020
Location
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Stacy L wrote a review Feb 2021
AZ56 contributions82 helpful votes
I should start by saying I have never stayed here, and I will not give them a penny going forward. Here is my story: I booked two (2) rooms back in November 2019 for my husband and myself and our adult sons to visit on a family trip in May 2020. Unfortunately COVID-19 affected those plans with the island and hotel being CLOSED well into late 2020. Since we could not travel, I requested a refund of the $7,700 I paid on my credit card for our 2 rooms and was told that I would be given a voucher to use before 12/31/20 and if then I couldn't come to the resort I could apply for a refund. Wait 9+ months until December 2020 for my $7,700? I was appalled! I advised them that during a pandemic to have $7,700 to be held for no reason was just plain BAD business. I was told that given the Force Majeure, they were sticking by their decision not to refund us until after 12/31/20. What a crock. It took numerous international phone calls and emails AFTER the 12/31/20 deadline to get someone to process my refund - time moves much slower there apparently. Luckily, there was a young lady in the local reservations department that had the decency to help me and I received my money on January29, 2021. They like many other companies have had to modify their booking policy to make much more flexible. BUT check the fine print! I will not book anything that says voucher or anything less then FULL CASH refund ever again. Hope no one else had to suffer waiting for 10 months for a refund that should have not happened. I was very much looking forward to going to this property however, I will not step foot there after the way they handled things. SHAME on YOU!
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Date of stay: January 2021
Service
1 Helpful vote
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Response from Nadeige Martelly, Other at Sonesta Ocean Point Resort
Responded 2 days ago
Dear Stacy L, Thank you for taking the time to send us your feedback regarding your reservations/Future Stay Voucher experience. It is disheartening to learn that this initial experience stemming from an unprecedented circumstance has tarnished your desire to truly experience the excellent service we are renowned for and to experience a stay at our beautiful resort in which continues to receive 5-star reviews. Given the extraordinary situation that we were all faced with almost a year ago, including businesses, we were not able to offer an immediate refund option at the time, yet we took the early steps of offering Future Stay Vouchers. We certainly can understand and empathize with this frustrating situation and the processes that came along with this circumstance, however, rest assured, we have not denied a refund to anyone who wanted it. We offered various options, including a Future Stay Voucher with added value that could be used throughout 2021 or redeemed for a full refund at later stage. We can assure you that those who wished to be refunded have received, or will receive their refunds. From a company standpoint, Sonesta Resorts Sint Maarten has had to remain firm on the existing policy and while we regret that we were not able to provide you with an earlier refund, the company's policy during this global crisis was in line with best practices in the tourism industry around the world. Our refund and cancellation policy has since evolved as we’ve dealt with these unprecedented circumstances — for instance, when you book any of our promotional offers between now and March 31, 2021, you can change or cancel it for free up to 7 days prior to arrival, and up to 2 days for any of the special offers currently listed. We thank you for your patience in receiving the requested refunded. As may know, with many businesses, we were forced to close and reopen while operating in a very lean way with smaller teams but high volume calls and messages. Our reservations team continue to do their utmost to respond to everyone’s requests as swiftly as possible. We still remain hopeful that you will reconsider and allow us to regain your faith in us. We do hope you will get to experience a stay at Sonesta Ocean Point Resort and our Friendly Island of Sint Maarten in the near future. Warm regards, Management Sonesta Resorts Sint Maarten
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PRICE RANGE
$409 - $667 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanSt Martin / St MaartenSint MaartenMaho
NUMBER OF ROOMS
130
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Frequently Asked Questions about Sonesta Ocean Point Resort
Which popular attractions are close to Sonesta Ocean Point Resort?
Nearby attractions include J.N. Jewelers (0.2 miles), Mullet Bay (0.3 miles), and Radisson Jewels (0.2 miles).
What are some of the property amenities at Sonesta Ocean Point Resort?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Sonesta Ocean Point Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sonesta Ocean Point Resort?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sonesta Ocean Point Resort?
Yes, parking is available to guests.
What are some restaurants close to Sonesta Ocean Point Resort?
Conveniently located restaurants include JAX Steakhouse & Cocktail Bar, Tortuga Maho, and Moulin Fou.
Are there opportunities to exercise at Sonesta Ocean Point Resort?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Sonesta Ocean Point Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Sonesta Ocean Point Resort offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Sonesta Ocean Point Resort?
The staff speaks multiple languages, including English, Spanish, and Dutch.
Are there any historical sites close to Sonesta Ocean Point Resort?
Many travelers enjoy visiting Fort Amsterdam (4.6 miles).