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Old Custom House Inn

Hotels.com$178*
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Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
$178*
$178*
$178*
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Old Custom House Inn
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537 Reviews from our TripAdvisor Community

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There are newer reviews for Old Custom House Inn
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Showing 536: English reviews
Dawlish, United Kingdom
Reviewed December 1, 2015 via mobile

great location, excellent food and ale, friendly staff. cant beat it and the custom house come together ideal central location great harbour views very good ale and food you cant walk by without popping in can get busy at times but worth the wait for food

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Helpful?
1Thank kevmogg
StAustellManagement, Manager at Old Custom House Inn, responded to this review

Thank you for your review, I am delighted you continue to enjoy your visits with us! Thank you for your kind comments which I will pass onto our teams. We look forward to welcoming you back soon!

Barnstaple, England
Reviewed November 29, 2015 via mobile

Stayed for 1 night, room gorgeous , staff friendly, breakfast lovely and the bar is brilliant ! Right in the middle of everything, sea view, close to shops restaurants and pubs. Parking opposite great only £7 for 24hrs. This is absolutely where we will stay next visit 😊😊😊😊

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Helpful?
1Thank clairedrewk
StAustellManagement, Manager at Old Custom House Inn, responded to this review

Thank you for your wonderful review! I am delighted you enjoyed so many aspects of your stay, and it is great news to see we are your first choice for a stay in Padstow, we look forward to welcoming you back!

England
Reviewed November 24, 2015

We've visited the Custom house so many times for food and drinks but never stayed, we had a need for a room for one night and Custom House delivered , excellent rooms , nice bathrooms and good breakfast . Right in the middle of Padstow , it was November and wonderfully quiet , summer would be different but recommended ,...

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Helpful?
1Thank nick7p
StAustellManagement, Manager at Old Custom House Inn, responded to this review

Thank you for your wonderful review, after being regular visitors of ours I am very glad you decided to stay with us and see our lovely rooms. We hope to welcome you back soon!

Reviewed November 22, 2015 via mobile

We came here for a weekend break. The staff were lovely and our hotel room was very clean and well kept. The only downside is that room was on the small side and did get incredibly hot overnight, despite having the window open on a windy day in November!

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Helpful?
Thank MrsBumpkins
StAustellManagement, Manager at Old Custom House Inn, responded to this review

Thank you for your review. I am very pleased you found our staff lovely, and the rooms well kept. I apologise that you found your room too warm, the comfort of our guests is always extremely important to us. We will speak with our teams and ensure the heating is maintained at appropriate levels throughout our building. Thank you for...

Reviewed November 16, 2015

Briefly visited this pub five years ago - and we always fancied coming back for a stay. NOT DISAPPOINTED.............every aspect of our weekend was superb. We had wanted a room over a pub and overlooking the harbour - and that's what we got. Superb traditional bar with dining throughout. We had lunch on the first day- fresh scallops and mussells...

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Helpful?
2Thank Nick N
StAustellManagement, Manager at Old Custom House Inn, responded to this review

Thank you for taking the time to leave such a wonderful review! I am very pleased you had such a superb stay, enjoyed your meals and felt looked after by our staff. I am delighted you chose to come back to stay with us, and we hope to welcome you back again in the near future!

Southampton, United Kingdom
Reviewed November 11, 2015

Booked a room last minute and got a room overlooking part of the harbour, turned out to be a good view when the one show stopped by on the rick shaw challenge. The best bed we have ever slept in a boutique hotel. Breakfast was very good and staff friendly and polite. Would have no hesitation about recommending this hotel...

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Helpful?
1Thank carol g
StAustellManagement, Manager at Old Custom House Inn, responded to this review

Thank you for your wonderful review, I am delighted you enjoyed your stay, and had a great nights sleep. I very much appreciate your comments and recommendation and we hope to welcome you back soon!

Sheffield, United Kingdom
Reviewed November 1, 2015

Having viewed the prices at Rick Steins restaurant [very pricey] then going to his other "restaurant" at the side of his chippy and seeing them eating out of cardboard take aways with plastic forks we thought we would try somewhere where they served on plates. We were pleased we chose this place as the service was good and we didn't...

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Helpful?
1Thank Catherine H
StAustellManagement, Manager at Old Custom House Inn, responded to this review

Thank you for your lovely review! I am very pleased you enjoyed your meal with us, thank you for taking the time to leave such nice feedback. we hope to welcome you back sometime soon!

Hythe, United Kingdom
Reviewed October 20, 2015 via mobile

A good busy pub right in Padstow, it's always busy! Large bar area and separate restaurant area. Good choice of beers wines and lagers. Dog and child friendly with a small outside area. Staff are good and the place has had a recent refit as last time we were there it was a bit scruffy, much improved!

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Helpful?
1Thank Dennis W
StAustellManagement, Manager at Old Custom House Inn, responded to this review

Thank you for your review, I am glad you enjoyed your visit with us! we hope you find the opportunity to visit again next time you are in Padstow.

Billericay, United Kingdom
Reviewed October 15, 2015

we stayed for a week, which we were delighted with except for the bathrooms which are in need of modernising and upgrading to 4 star. The rooms and views and excellent, the food and staff were brilliant.

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Helpful?
1Thank Colin L
StAustellManagement, Manager at Old Custom House Inn, responded to this review

Thank you for your lovely review! I am very pleased you enjoyed your stay with us, we are very fortunate to be so well positioned with many rooms having a wonderful view of the harbour and estuary beyond. Thank you also for your kind comments about our food and staff. Winter refurbishment of a number of our bathrooms has now...

Reading, United Kingdom
Reviewed October 13, 2015 via mobile

popped into this pub for supper and although we had to wait for our food it was worth the wait. they were very busy but did tell us there would be a wait but it really wasn't long. Food was really good, would recommend...delicious.

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Helpful?
Thank Trac11red
StAustellManagement, Manager at Old Custom House Inn, responded to this review

Thank you for your wonderful review! I am very pleased you enjoyed your meals with us, and we appreciate your recommendation. We hope to welcome you back in the near future!

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
Official Description (provided by the hotel)
Nestling within sight of the open sea at the mouth of the tranquil Camel Estuary, Padstow, in Cornwall, has always been a thriving fishing port and commercial centre for north Cornwall. At the heart of the town and overlooking the medieval harbour is the Old Custom House, now a stylish and intimate place to stay. Standing on the quayside, the Old Custom House is still one of the finest buildings in the town. Today it is famous for its fine food, award winning ales, elegant, intimate accommodation and for its luxurious Beauty Studio. ... more   less 

Additional Information about Old Custom House Inn

Address: Inn South Quay, Padstow PL28 8BL, England
Location: United Kingdom > England > Cornwall > Padstow
Price Range: $190 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Old Custom House Inn 4*
Number of rooms: 24
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Also Known As:
Old Custom House Hotel Padstow
Old Custom House Padstow
Old Custom House Inn Padstow, Cornwall
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Questions & Answers

Here's what travelers have asked, with answers from Old Custom House Inn staff and other travelers.
3 questions
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West Drayton, United Kingdom
1 month ago
2 months ago
West Sussex, United Kingdom
over a year ago

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Questions? Get answers from Old Custom House Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Book early.”
Wookie1957, Mar 3, 2017 | Read review
“request one at the front for the view”
274maggig, Mar 2, 2017 | Read review
“Some rooms have views of the harbour and some do not. Choose carefully from the options rather than on price only.”
  • Narrow WC access
christopherm94, Mar 2, 2017 | Read review
“ask for one overlooking the harbour”
stephencharless, Mar 1, 2017 | Read review
“Rooms on the front can be affected by noise from boats early in the morning.”
Q4450TZpaulb, Dec 12, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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Prices are for 1 room, 2 adults
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