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Old Custom House Inn

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Traveler (172)
Room & Suite (51)
Dining (18)
Overview
  • Excellent36%
  • Very good40%
  • Average16%
  • Poor5%
  • Terrible3%
Travelers talk about
“the pub”(71 reviews)
“oyster bar”(9 reviews)
AMENITIES
Free Wifi
Breakfast included
Non-Smoking Hotel
Restaurant
Bar/Lounge
Pets Allowed
Free Parking
4 Star accommodation
All hotel details
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Reviews (669)
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668 results
Traveler rating
241
258
109
39
21
Traveler type
Time of year
LanguageEnglish
241
258
109
39
21
Show reviews that mention
All reviewsthe puboyster barst austell brewerycar parkharbour viewgreat location rightpay and displayno liftmusselsvisited padstowcornish breakfastate herecooked breakfastdouble roomlovely viewpadstow harbourbreakfast was excellent
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1 - 5 of 668 reviews
Reviewed 2 days ago

Good breakfast. Great location. Spendid rooms. Would recommend Padstow as a place to visit and definitely recommend the Old Custom House Inn as an ideal place to stay. The accommodation is above a pub that can be lively but the noise doesn't travel to the...More

Thank Mark N
Reviewed 5 days ago via mobile

Lovely Pub Grub! Nice selection of Specials and good kids menu. Great location, but go early for dinner in peak season Beef and Spinach Madras was lovely!, wife’s fish and chips good and little un’s nuggets nice! No complaints

Thank harrythepotter2018
Response from OCHManagmentTeam, Manager at Old Custom House InnResponded 2 days ago

Thanks for the review, I am glad you found your meals enjoyable and liked our location. We are very fortunate to be in the heart of such a beautiful area. We very much hope to welcome you back soon!

Reviewed 1 week ago

We stayed for three nights and overall our stay was excellent. There was an incident in which the staff had us down for a one night stay blaming booking.com. After me losing my temper at the way it was initially dealt with we met Linda...More

1  Thank Lesley R
Response from OCHManagmentTeam, Manager at Old Custom House InnResponded 2 days ago

Thank you for your review, I am very pleased we could quickly resolve any issues to ensure your stay was an enjoyable one. We appreciate your kind comments and hope you choose to visit us again in the near future!

Reviewed 2 weeks ago via mobile

Visited for an evening meal with the family which was lovely and served quickly. The pub has a bustling and busy atmosphere which makes for a lovely setting although the restaurant area is located towards the back of the pub for a quieter meal so...More

2  Thank sophie49uk
Response from OCHManagmentTeam, Manager at Old Custom House InnResponded 1 week ago

Thank you for leaving such a lovely review, we hope you choose to return soon!

Reviewed 2 weeks ago via mobile

Just visited with my partner at approx 4pm on A Thursday; stood at the bar for a good solid five minutes and got totally ignored by two team members; level of trade was quiet and the gent with grey hair made a point of serving...More

2  Thank jeffthe0ne
Response from OCHManagmentTeam, Manager at Old Custom House InnResponded 2 weeks ago

Thank you for your review, we try to deliver consistent high levels of service at all times, but occasionally we do make mistakes. I apologise that you were served out of order, this would never be intentional. We very much value your custom and we...More

View more reviews
About
Amenities
Top amenities
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Hotel Amenities
Pets Allowed ( Dog / Pet Friendly )
Breakfast included
Non-Smoking Hotel
Breakfast Available
Things to do
Restaurant
Bar/Lounge
Details
Price range
$155 - $305 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
$155 - $305 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Add Photo Photos
Traveler (172)
Room & Suite (51)
Dining (18)
Family and Play Areas (2)
Questions & Answers
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junenorris
June 21, 2018|
AnswerShow all 2 answers
Response from OCHManagmentTeam | Property representative |
Hello, I am truly sorry if you felt our reply was aggressive. It was never intended that way, we very much care for all our guests, and it was lovely to meet your friendly party. I would never wish to come across as anything... More
0
Votes
misssampsonsdrapery
December 20, 2017|
AnswerShow all 3 answers
Response from ExChadman | Reviewed this property |
No, there is no direct parking but almost adjacent is the harbour car park, so no real problems.
2
Votes
Nabby_100
April 13, 2017|
AnswerShow all 2 answers
Response from EnglishTeacher7 | Reviewed this property |
Yes, breakfast was included. It was absolutely delicious too - lots of variation!
2
Votes
Room Tips
"From what i could tell, most of the rooms have good views"
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"Visit in quiet season"
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"The room overlooking the harbour at the top of the building is lovely"
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"Some rooms are above bar and they say you could hear bar noise until closing time, although we didnt..."
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