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Crowne Plaza Marlow, an IHG Hotel

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The Old Race Course Fieldhouse Lane, Marlow SL7 1GJ England
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Traveler (189)
Dining (43)
Room & Suite (40)
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Marlow, an IHG Hotel
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 4 in Marlow
Location
4.0
Cleanliness
4.0
Service
3.2
Value
3.2
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Boating
Canoeing
Children's playground
Parking garage
Wifi
Hot tub
Pool with view
Indoor pool
Heated pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Special diet menus
Wine / champagne
Water sport equipment rentals
Aerobics
Patio
Walking tours
Waterslide
Children's television networks
Kids' outdoor play equipment
Highchairs available
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Light therapy
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
Baggage storage
Concierge
Executive lounge access
Non-smoking hotel
Outdoor furniture
Picnic area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Dining area
Coffee / tea maker
Flatscreen TV
Walk-in shower
Bathrobes
Housekeeping
Room service
Safe
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
English, French, Russian, Spanish and 8 more
389Reviews2Q+A60Room tips
Traveler rating
  • 123
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  • 47
  • 56
  • 98
Time of year
Traveler type
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Popular mentions
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Most Recent
Maria R wrote a review May 22
1 contribution
Hotel lovely and mostly very friendly staff. Spa needs a big makeover and it was a little bit disappointing the outside jacuzzi wasn’t working. However, the best thing about this place was Grace. A totally fantastic and very attentive waitress. She made our day. Thank you Grace.
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Date of stay: May 2022Trip type: Traveled
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Bear L wrote a review May 21
2 contributions
We visited this venue with family. The front of house staff are very polite and welcoming and the venue is relatively nice. The bar area is nicely decorated and has a nice terrace area overlooking the lake. Sadly, that’s probably where the positives ended for us. The bar staff were absolutely shocking. At one point I was the only person at the bar and still waited nearly ten minutes with three bar staff present to actually take my order. During dinner we had to request our drinks 3 times and even left the restaurant ourselves to go to the bar to collect them but got told to go back. 40 mins later they eventually arrived and considering we had actually only ordered two bottles of cobra, it was a wonder what took so long. The food was dry and not particularly pleasant and also very slow to come out. We got offered two dining times to choose from, 6 or 9. We went for the later thinking it would be quicker and have no kids around but sadly the service was pretty poor. Also, I wouldn’t recommend it as a spa retreat at all. The pool was full of kids, there was very few places to actually sit and the only other spa facilities were a sauna and a steam room that can only be described as smelling of sweaty feet. And if you do go, try to avoid any ground rooms facing out onto the carpark area. For some reason, there appeared to be an impromptu staff meeting outside of our bedroom at 4am which wasn’t overly helpful to getting a good nights sleep. As you can imagine, sadly we couldn’t recommend it at all. And we did feed this back directly to the company and were told that they were training issues that would be fed back to staff.
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Date of stay: April 2022Trip type: Traveled
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elizabethlV6977MN wrote a review May 21
Bournemouth, United Kingdom138 contributions43 helpful votes
We stayed here 1 night for a work do. We were fortunate to be upgraded. Room was spacious and well appointed with gowns. Quiet and comfortable - with window that opened for some fresh air. We used the spa facilities which were good. Pool was lovely to swim lengths and the saunas enjoyable. Towels a plenty at the spa. Fresh cold water to drink and showers that could do warm or cold. There was one shower by the jacuzzi that was in a very bad way! This could do with being fixed.
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Date of stay: May 2022
Rooms
Service
Sleep Quality
Trip type: Traveled
Room Tip: Get upgraded if you can - the room and facilities were good with this.
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Grace L wrote a review May 18
Birmingham, United Kingdom14 contributions12 helpful votes
I stayed here when I was down in Marlow for work. I have stayed in a number of Crowne Plaza hotels in the past and this was by far the best! I checked in late at night and requested late check out, as I had a number of meetings I needed to attend virtually in the morning. The member of staff checking me in could not have been more accommodating and I was allowed to check out late for no additional charge, which I felt was great service. We had a drink in the bar before we headed up to bed. Service was quick and staff were very pleasant. When I made my way up to my room I found that I had been upgraded to a suite, which was just fabulous! I had a choice of locations to work from in the room the following morning. The room was spotless and finished to a high standard. The only thing that let is down slightly was the very average bathroom, which was a little bit cramped compared to the rest of the room, which was outstanding - but that is me being very picky! There was complimentary Coke, Diet Coke and Water in the fridge, which is a lovely touch and I have not seen this in a hotel for a long time - unfortunately I did not realise they were complimentary at the time, but my colleague in another room (standard room) had checked this with the front desk. I had booked breakfast but I was too exhausted in the morning to go down. My colleague did go and said it was a really good buffet breakfast. Thanks again to all the team for a lovely stay!
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Date of stay: May 2022
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Service
Trip type: Traveled
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maxmayo wrote a review May 16
London, England123 contributions42 helpful votes
We stayed here on first night of our trip in the South West, nice room, spacious, good linen. Breakfast was a good full English buffet, with choice of eggs and also lots of fruit, cold meats and cheeses. French?? Concierge was particularly pleasant but all staff welcoming. Nice to sit out at back of restaurant for tea after breakfast overlooking the lake. Would recommend
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Date of stay: May 2022Trip type: Traveled
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Louise H wrote a review May 15
3 contributions1 helpful vote
Myself and my husband just returned from a lovely overnight stay at the Crowne Plaza in Marlow. We were there for the Pub in the Park festival on Saturday. We were early so left our bags with the friendly reception staff who explained how to get into Marlow via a beautiful riverside walk. Our room was spacious and the bed very comfortable. We have been to many hotel chains and survived many breakfast buffets! - this one was a cut above - everything was hot, the scrambled eggs were creamy (usually they are dry and overcooked) and my poached eggs were cooked to order and runny in the middle as they should be. I don’t eat dairy and asked for an alternative which was provided by Mir - restaurant manager? - who also gave me some earl grey te for the room. The service was excellent, everything was replenished quickly and Mir quietly made sure everyone was happy without being intrusive. Our last stay was at the Continental at the O2 and it couldn’t have been more different; twice the price and half the quality! Well done all and thanks again
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Date of stay: May 2022
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Ruth H wrote a review May 13
1 contribution
On arrival the hotel staff were very friendly, and myself and my husband were upgraded unexpectedly. We were so happy as we haven’t been away for 3 years and made our weekend more amazing. Food was ok slightly disappointed at the choice. The hotel was so clean and scenery outside was memorable. The service, room and staff were amazing. We had such a lovely weekend. Thank you Nitin for an amazing service. Definitely coming back.
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Date of stay: April 2022
Value
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Service
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grahamp29 wrote a review May 11
Perth, United Kingdom2 contributions1 helpful vote
Always likes staying here, until now. Food options are really poor. Nothing in stock and for a 4* hotel the could should have been better. My food order was served cold, sent back and I spent the evening unwell. Told the reception on the following morning and they couldn’t be bothered, didn’t try to follow up or check or apologise. Short staffed and even a sign on the bar to say. “Aggression won’t be tolerated”! Could be an amazing place but not well managed I feel. Won’t be back.
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Date of stay: May 2022Trip type: Traveled
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Viola K wrote a review May 7
4 contributions1 helpful vote
Wonderful stay. Clean facilities, tasty food and friendly members of staff. Customer service was spot on. Nice spa including sauna and steam room and received a lovely treatment. Room was upgraded upon arrival.
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Date of stay: April 2022Trip type: Traveled
1 Helpful vote
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J S wrote a review May 4
1 contribution
Have stayed here twice now in the last 3-4 weeks & on both occasion, front of staff have been great, really friendly, informative, they talk to you whilst you are waiting. Cannot remember all their names, but thank you to Karim & the others who assisted us between 8th & 10th April & again on 29th April - 1st May. Rooms were clean & love that you have all the facilities you need, from an iron, a fridge & use of the Spa & pool whilst you stay. The only fault I would say is the food was not great, it came luke warm & on the first stay felt discouraged from ordering the drinks I wanted because I was told by restaurant staff they were busy & would have to wait an hour, but they did arrive a lot earlier in the end with the food. Even the public spaces appear to be well kept/tidy & clean & the grounds you face when having a meal is lovely, with a small play area for children, not far from the lake. Would go back again because of the service Karim & the others give you & also have the breakfast, but for main meals think the options down by Beaconsfield Services are better.
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Date of stay: April 2022
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PRICE RANGE
$142 - $224 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza marlow, marlow crowne plaza
LOCATION
United KingdomEnglandBuckinghamshireMarlow
NUMBER OF ROOMS
168
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Frequently Asked Questions about Crowne Plaza Marlow, an IHG Hotel
Which popular attractions are close to Crowne Plaza Marlow, an IHG Hotel?
Nearby attractions include BCA Zoo (3.8 miles), Escape3600.com (3.5 miles), and National Trust Cliveden (2.9 miles).
What are some of the property amenities at Crowne Plaza Marlow, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Marlow, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crowne Plaza Marlow, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Marlow, an IHG Hotel?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Crowne Plaza Marlow, an IHG Hotel?
Conveniently located restaurants include The Peking Inn, Bombay Palace, and Kappad South Indian Restaurant.
Are there opportunities to exercise at Crowne Plaza Marlow, an IHG Hotel?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Crowne Plaza Marlow, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Marlow, an IHG Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Crowne Plaza Marlow, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Russian, Portuguese, and Polish.
Are there any historical sites close to Crowne Plaza Marlow, an IHG Hotel?
Many travelers enjoy visiting All Saints Church (1.0 miles), Lillibrooke Manor & Barns (4.7 miles), and Statue in Memory of Charles Frohman (1.0 miles).