I took my husband away for his 60th birthday what an excellent experience 16th floor bar magical the staff were fantastic special mention to Alex ,Dario, Jesus,Cacho, Ramesus, Raquel, Silvana and all the rest of the team 💙 the hard rock hotel was amazing the room fantastic reception couldn't do enough for you the place was spotless gardens and pool areas brilliant a big thank you to all the staff for an outstanding holiday we will be back
This was our third time staying at the HR hotel Tenerife. The first time was great, 2nd time not so great….3rd time was simply amazing! So amazing that we have actually booked to go again in early December this year! We booked our September stay originally for November 2020, however lockdown obviously changed this! In the end, we had to move our booking 3 times and the HR team were great with sorting this for us. We stayed on an All Inclusive package, Rock Royalty and I have to say I don’t think we could stay at this hotel on anything less. When we arrived at reception, we were whisked off to the Rock Royalty check-in on the 13th floor, our luggage was taken (waiting for us in our room on arrival) and we were offered a seat whilst they checked us in. It didn’t take much time at all, even with the Covid-19 checks. The lady just took photocopies off our documents and that was that. The only thing I’d possibly add to the check-in… which so many other 4 & 5 star hotels do…..is offer a drink whilst checking in, such as Cava or flavoured water. Most people have had a long journey to the hotel and I just think this would be a lovely touch. We were taken to our room on the 15th floor and given a tour, we stayed in a RR suite which was absolutely amazing. It had a separate lounge, plenty of storage with 2 wardrobes, a Jacuzzi bath, 2 toilets, 2 TV’s, an X-box, Bose speaker and towels for the pool. The room was cleaned daily at the perfect time whilst we were at the pool and there was also a turn down service. I had emailed the hotel prior to our stay mentioning it was my partner’s birthday and they said they would put balloons and a message in our room. Unfortunately, when we arrived this hadn’t been done but after contacted them again they quickly corrected this and we came back to a message, balloons and a bottle of cava in the room…..thank you again! We spent every day at the Eden pool which is adults only. We always managed to get a lounger, yes you do need to get there early-ish by around 10:30am to secure one but this is an improvement on a lot of other hotels! The bar staff at the Eden pool were great; in particular, Esteban looked after us from day one, he was always happy to help and would check on us to make sure we were always ok! The staff were constantly working hard and yes, it could take a little effort to place an order sometimes but this is through no fault of the staff that were working. Possibly management need to have a higher number of staff working in order to keep up with the demand from guests! We had lunch a few times at the Eden pool, which was great and saved going back to the room to get dressed for the Sessions restaurant. (Although I must say Sessions buffet restaurant is really good for dinner with lots of choice!). We also had lunch at the beach club a couple of times; the staff were also really good here. However, we were not overwhelmed by the food. It was okay but nothing too special considering the prices you would pay if you were not All Inclusive! We had dinner at the Sports bar a few times and this was actually one of our favourite places for dinner. They had a good choice on the menu and the atmosphere was relaxed but with a little buzz about it. We also had dinner at the Montauk, Narumi and Capolavoro. The Montauk had good food and great service, we only had to pay for drinks here because the All Inclusive package covered the food. Narumi was okay, the food was fairly average, the sushi was great but there was not a huge deal of flavour in the Thai curry, service was ok! Capolavoro, food was not great (the arrabiata that I had at the Eden pool was better than the one I had here) and service was average, so that’s one I wouldn’t necessarily recommend. The frustrating thing with having dinner at these ‘al a carte’ restaurants is that there are no drinks included for those with All Inclusive. If they just offered soft drinks, beer and house wine that would be all that you need, but instead you have to factor drinks into your allowance of 30 euros per person, which is a little frustrating as you do pay above average here for All Inclusive. We went to the main lobby bar a few times during our stay. The entertainment we saw was fairly good; in particular the guy playing modern music on a violin was great and a few of the singers were good too! It was difficult to get a drink sometimes but you would eventually get one without waiting too long! It could also be difficult to get a seat here and sometimes there didn’t seem to be much social distancing in this area at times as strangers crammed onto tables together. We visited the Spa on 2 occasions during our stay, I had a pedicure which was amazing on my first visit whilst my partner did the spa circuit and the 2nd time we both did the spa circuit. It’s a really chilled place to go….the only place to escape the music if you feel the need to and the snow room is a must, trust me! Lastly, the best part of this holiday was the Rock Royalty element! The staff could not do enough for you, in particular Alexia and Roxy in the lounge! The lounge is wonderful, you can have breakfast there instead of going to sessions, ‘rock your tea time’ (where you get drinks and cakes, what’s not to like!) and drinks in the evening…..all with a beautiful sea view. It was on the same floor as our room too, which was really handy! I also contacted the RR reception a few times during our stay for help with certain things (spa reservations, dinner reservations, plug adapter as I had forgotten mine), they always got back to me quickly, and had everything sorted. We originally booked to stay here for 7 nights, although we were actually in Tenerife for 10 nights and were meant to go on to another hotel. However, we were having such an amazing time that we decided to stay here for our last 3 nights. This was arranged very quickly by RR reception; we had to move to another room, as our room was already booked. We moved to a RR studio suite, the room was slightly smaller but still had plenty of space and was on the same floor as our first room, which was great! Another advantage of RR is they will do their best to give you a late check out until 3pm, which they did for us luckily as our flight wasn’t until the evening……thanks again RR On our last night we visited the 16th bar for our complimentary glass of cava, it is definitely worth a visit to see the views! Overall, I would definitely recommend this hotel, it is the Rock Royalty aspect and the staff at the Eden pool that make it special…resulting in me giving them a score of 5 out of 5. We look forward to seeing you again in December! PS: Apologies to the Eden pool staff and Beach Club staff for having to put up with some quite frankly rude and hostile English people at times……It was quite embarrassing to see, particularly the language being used sometimes and also no respect for staff re Covid-19 (why is it so hard to put a mask on when trying to order drinks at the bar????) I hope it’s only a small minority that behave this way towards you…..most English people know how to behave respectfully…...honest …
We love this hotel, this was our 4th visit, and will probably be back again soon. I would have given 10 out of 10, but for me the dining experiences is the area that I would like to see improved. We love breakfast 10/10 for that! The issue comes with the choices for evening meals. For our taste there's not much that appeals. On this visit we went to the sports bar, (unfortunately it doesn't open until 6pm though, so wasn't open for the FA Cup final), and the steak restaurant. Both are fine for what they are. The other restaurant's do not appeal, especially when compared to the choices available locally a short walk from the hotel which are as good and cost a half to a third of the price.
The Hotel was superb and your staff outstanding. We stayed in a Rock Royalty suite 11319 and the staff at the reception floor 13 and the dining area within the 15th floor were fantastic. Our room was large with a balcony overlooking the sea towards La Goma. Nice little shops and bars close at hand with lovely walks. You are extremely lucky to have such good staff such as Arantxa, Victor and Kaovtar in reception and Alessia, Yasmina, Roxy and Talida who served and prepared food and drinks in the dining area. This was our first holiday abroad since the Pandemic and it could not have been better. Please pass on our thanks.
so much to do on the resort you never need to go out. amazing food, exercise classes/DJ around the pool/live performances. perfect for couples and even families. stunning hotel and incredible staff will go again!!
The Hard Rock Cafe bar is a very large, lively and trendy restaurant, bar and entertainment centre. It is situated in the Main Street of Playa de las Americas. There are also lots of television screens and artefacts of famous singers and musicians. It has a full menu of starters, salads, sandwiches, burgers, desserts but it is rather expensive. It has a Happy hour between 5 and 7pm. Besides live music events it has a shop selling music items. The premises are very clean.
Every single member of staff were fantastic, everyone of them had an eye for detail. Hotel exceptionally clean. Food was gorgeous . Pool areas are just divine with great drinks service from staff around all of the pools. Absolutely fantastic relaxing break. Free bus from hotel into Las Americas every morning with a pick up early evening. If you want to leave the hotel Siam Park is nearby , great day out. Boat trips from harbour at Adeje are great, area is good for food and drinks. Up a few doors from Hotel on same side is a great little sports bar, Brittania Inn, show all football matches, drinks as cheap as owt and great hosts.
Absolutely superb holiday loved every minute of being there , a real funky but at the same time relaxed and chilled enjoyable place , everyone really friendly and can’t do enough for you , Tatiana was absolutely brilliant, we will definitely be going back next year 🎉🎉🎉
First visit to this gorgeous place. Loved everything. The staff in particular are so friendly. We stayed bed and breakfast and the choice of food was absolutely great. Everything about this hotel is first class. Would go back in a heartbeat.
I was sceptical after reading mixed reviews on here before travelled, however after spending a week all inclusive here I can honestly say it’s amazing!!! The quality of food (Italian restaurant is free for all inclusive but need to book its worth it) , drinks and entertainment is fabulous , what makes this stay 5 star is definitely how amazing all the staff are in every area , ( special shout out to Helena, Jesus and the customer relations lady whose name I forgot) you really are a credit to the brand! We are already booking again for next year.