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Hotel Casino Chaves

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Hotel Casino Chaves
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280 Reviews from our TripAdvisor Community

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Showing 29: English reviews
Cheviot, New Zealand
Level Contributor
4 reviews
4 hotel reviews
2 of 5 stars Reviewed yesterday NEW

Although our room was very nice, and comfortable, the service at this hotel was appalling. Reception staff were OK, but waiting 30 minutes for coffee, same for a Pimms which they didn't know how to make...(he replaced it with another, then tried to charge for it), and 90 minutes for basic pizzas, and main meals in the restaurant. This is... More 

Helpful?
Thank john_rose_stevenson
Porto
Level Contributor
453 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
4 of 5 stars Reviewed 1 week ago

Very modern Hotel with great rooms but missing personality! The decoration is very poor and bad taste . To sleep a go. Kind staff . Great swiming pool but no green areas . Nice location for Casino lovers

Helpful?
Thank JoseSM
gruposolverde, Gerente at Hotel Casino Chaves, responded to this review

Dear JoseSM, Thank you for sharing your experience on Tripadvisor and comments about the politeness of our team and the good quality of our service. We look forward to welcome you again soon. Best Regards. More 

San Francisco, California
Level Contributor
265 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 stars Reviewed 4 weeks ago

For 59 Euros for two I can't really complain about this hotel that is in a need of a renovation. The staff was friendly and the place is nicely situated. If you're looking for a bargain and don't need the swankiest place, check out this place. Typical large, dated hotel.

Helpful?
Thank Jeff R
gruposolverde, Gerente at Hotel Casino Chaves, responded to this review

Dear Jeff R, Thank you for taking the time to share your comments on Tripadvisor. We are happy that in general you enjoyed your experience at Hotel Casino Chaves. We look forward to warmly welcoming you and your family again in the near future. Best regards. More 

Vila Nova de Gaia, Portugal
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed August 2, 2016 via mobile

Calm hotel, great for kids 2 pools (1 outside ; 1 inside) Spa Squash Great customer service Highly recommend Possibility of late check out only if lunch on hotel Casino access by the hotel for those who like to gamble, only allowed for 16y.o. or + Smokers bar.

Helpful?
Thank Hugo L
gruposolverde, Gerente at Hotel Casino Chaves, responded to this review

Dear Hugo L, Thank you for your comment. It is extremely gratifying to know that you had a memorable experience in our Hotel. We hope to see you very soon. Best Regards. More 

Aberdeen, United Kingdom
Level Contributor
45 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed June 23, 2016

This is a very handy stopping point when travelling between Portugal and Spain. The Hotel is very modern, and has excellent facilities. It is in a very commanding location, near the main autoroute, just outside the town. I would have marked this place higher, but for the quality of the food, and the need for improved service. The waiting staff... More 

Helpful?
Thank PaulAberdeen1
gruposolverde, Gerente at Hotel Casino Chaves, responded to this review

Dear PaulAberdeen1, Thank you for your comments and compliments. We are happy that in general you enjoyed your experience at Hotel Casino Chaves. We appreciate the fact that you highlight several important aspects in which we stand out as well as points that can be improved to make the stay of our guests even more special. We will share your... More 

Dollar, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
3 of 5 stars Reviewed June 22, 2016

Stayed one night on our way from Porto to Picos de Europa. Quirky Hotel with Casino attached on side. Rooms were dark with Casino theme but clean & comfortable. The black interiors were a bit odd but if you were only using it for a night a 2 it was fine, but probably not to everyone's taste. We visited in... More 

Helpful?
Thank michaelbX2177KV
gruposolverde, Gerente at Hotel Casino Chaves, responded to this review

Dear Guest, Thank you for your review about your stay. We are continuously looking for improvement therefore your comments are highly valued and have been presented to our management team.Kindly accept our sincere apologies if your expectations were not fulfilled 100%. We hope to welcome you again soon. Best regards. More 

Level Contributor
98 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed December 26, 2015

The hotel is beautiful, and very well decorated. For a December, pre-Xmas, it was very quite. Rooms are big and cosy, with good wifi service. Excellent views. The AC is horrible, as it sounds like a noisy machine over you: if the AC is on, no way you can sleep. Also the pillows are very bad. Great selection of TV... More 

Helpful?
1 Thank Hugo C
gruposolverde, Gerente at Hotel Casino Chaves, responded to this review

Dear Hugo C, Thank you for taking the time to share your comments on TripAdvisor. We will be certain to share your kind words with the team. Kindly accept our apologies for any inconvenience regarding the AC, we will look into that for sure. We look forward to welcome you again soon. More 

Scarborough, United Kingdom
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed September 21, 2015

This is one of the better hotel I have stayed in and at a very reasonable price by booking early. The hotel sits next to a casino but still far enough away to not have any noise pollution arriving from the casino. I wasn’t properly dressed to see inside the casino as we booked ‘’hand luggage only’’ on our EasyJet... More 

Helpful?
Thank JHB_Snainton
gruposolverde, Gerente at Hotel Casino Chaves, responded to this review

Dear JHB_Snainton, First of all we would like to thank you for choosing Hotel Casino Chaves. We are very pleased to notice that you had an enjoyable stay with us. It is extremely gratifying to read your kind words about our Hotel, service, staff and your general experience in Chaves. We look forward to welcome you again soon. Best regards. More 

Portugal
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed September 6, 2015

You need a car if you want go to visit the city. The casino is separate, so no need to worry about that. The breakfast is good, but for a 4 * hotel could be better. Worth to try once, except if gambling is the main reason...

Helpful?
Thank José B
Porto
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 6, 2015

I’ve travelled with my family and a group of friends, we were 17 with the ages from 56 to 17, and we all had a great time. The rooms are very spacious, well decorated and very comfortable. The hotel is very well equipped with two fantastic swimming pools and an excellent SPA. I consider it to be a 5 star... More 

Helpful?
Thank RMCouto
gruposolverde, Gerente geral at Hotel Casino Chaves, responded to this review

Dear Guest, Thank you for taking the time to share your comments on Tripadvisor. We are delighted that you felt the staff exceeded your expectactions in regards to standards and service. We will be certain to share your kind words with the team. We look forward to warmly welcoming you and your family again in the near future. Best regards. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Tennis Court
  • Golf course
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Situated near the exit of the A24 to Chaves, and only 8 kms from Spain, the Hotel Casino Chaves rises majestically over the city in a green area, which invites one to days of rest and leisure. Overlooking the city and the mountains, in a unique environment of tranquility, the four-star unit is the ideal setting for those travelling for leisure or on business, looking for comfort, refinement and quality. The Casino, situated next to the Hotel, complements the offer by opening its doors to fun with a wide variety of games and slot machines, the best cuisine and cultural events and shows filled with national and international artists. ... more   less 

Additional Information about Hotel Casino Chaves

Address: Lugar do Extremo, Chaves 5400-801, Portugal
Location: Portugal > Northern Portugal > Vila Real District > Chaves
Price Range: $80 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Casino Chaves 4*
Number of rooms: 72
Reservation Options:
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