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Hotel Casino Chaves

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305 Reviews from our TripAdvisor Community

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Showing 31: English reviews
Ipswich, United Kingdom
Reviewed October 25, 2016

Our second visit to this wonderful hotel and we weren't disappointed.Superb location overlooking the city (or depending on preference, mountain views). The rooms are generous in size with private balconies and immaculately clean - like all public areas and the hotel grounds. The staff are extremely friendly and always concerned to help if necessary.A particular pleasure is the Health Club...

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Helpful?
Thank Damien M
gruposolverde, Gerente at Hotel Casino Chaves, responded to this review

Dear Damien M, Thank you for your comment. On behalf of our entire team, we thank you so kind words about your stay. These comments give us encouragement to continue our daily work to offer our guests a unique and memorable experience. We look forward to welcome you again soon. Best regards.

Lisbon, Portugal
Reviewed September 28, 2016

Modern, clean, with a nice breakfast. Awesome building. Great swimming pool. A very good place to stay and visit everything close. Even if you have a lot of good restaurants near by you should try to have a meal there.

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Helpful?
Thank Grace P
gruposolverde, Gerente at Hotel Casino Chaves, responded to this review

Dear Grace P, We are very pleased to notice that you had an enjoyable stay with us. Thank you for sharing your experience on Tripadvisor and comments about the politeness of our team and the good quality of our service. We look forward to welcome you again soon. Best Regards.

Cheviot, New Zealand
Reviewed September 26, 2016

Although our room was very nice, and comfortable, the service at this hotel was appalling. Reception staff were OK, but waiting 30 minutes for coffee, same for a Pimms which they didn't know how to make...(he replaced it with another, then tried to charge for it), and 90 minutes for basic pizzas, and main meals in the restaurant. This is...

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Helpful?
Thank john_rose_stevenson
gruposolverde, Gerente at Hotel Casino Chaves, responded to this review

Dear john_rose_stevenson, Thank you for your comment, which deserve our best attention. We are continuously looking for improvement therefore your comments are highly valued and have been presented to our management team. We are deeply sorry that your perception was negative. We work daily to a solid team work and to serve our guests better. Kindly accept our sincere apologies...

Porto
Reviewed September 14, 2016

Very modern Hotel with great rooms but missing personality! The decoration is very poor and bad taste . To sleep a go. Kind staff . Great swiming pool but no green areas . Nice location for Casino lovers

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Helpful?
Thank JoseSM
gruposolverde, Gerente at Hotel Casino Chaves, responded to this review

Dear JoseSM, Thank you for sharing your experience on Tripadvisor and comments about the politeness of our team and the good quality of our service. We look forward to welcome you again soon. Best Regards.

Porto, Portugal
Reviewed August 28, 2016

For 59 Euros for two I can't really complain about this hotel that is in a need of a renovation. The staff was friendly and the place is nicely situated. If you're looking for a bargain and don't need the swankiest place, check out this place. Typical large, dated hotel.

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Thank Winstonthedog
gruposolverde, Gerente at Hotel Casino Chaves, responded to this review

Dear Jeff R, Thank you for taking the time to share your comments on Tripadvisor. We are happy that in general you enjoyed your experience at Hotel Casino Chaves. We look forward to warmly welcoming you and your family again in the near future. Best regards.

Vila Nova de Gaia, Portugal
Reviewed August 2, 2016 via mobile

Calm hotel, great for kids 2 pools (1 outside ; 1 inside) Spa Squash Great customer service Highly recommend Possibility of late check out only if lunch on hotel Casino access by the hotel for those who like to gamble, only allowed for 16y.o. or + Smokers bar.

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Helpful?
Thank Hugo L
gruposolverde, Gerente at Hotel Casino Chaves, responded to this review

Dear Hugo L, Thank you for your comment. It is extremely gratifying to know that you had a memorable experience in our Hotel. We hope to see you very soon. Best Regards.

Aberdeen, United Kingdom
Reviewed June 23, 2016

This is a very handy stopping point when travelling between Portugal and Spain. The Hotel is very modern, and has excellent facilities. It is in a very commanding location, near the main autoroute, just outside the town. I would have marked this place higher, but for the quality of the food, and the need for improved service. The waiting staff...

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Helpful?
Thank PaulAberdeen1
gruposolverde, Gerente at Hotel Casino Chaves, responded to this review

Dear PaulAberdeen1, Thank you for your comments and compliments. We are happy that in general you enjoyed your experience at Hotel Casino Chaves. We appreciate the fact that you highlight several important aspects in which we stand out as well as points that can be improved to make the stay of our guests even more special. We will share your...

Dollar, United Kingdom
Reviewed June 22, 2016

Stayed one night on our way from Porto to Picos de Europa. Quirky Hotel with Casino attached on side. Rooms were dark with Casino theme but clean & comfortable. The black interiors were a bit odd but if you were only using it for a night a 2 it was fine, but probably not to everyone's taste. We visited in...

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Helpful?
Thank michaelbX2177KV
gruposolverde, Gerente at Hotel Casino Chaves, responded to this review

Dear Guest, Thank you for your review about your stay. We are continuously looking for improvement therefore your comments are highly valued and have been presented to our management team.Kindly accept our sincere apologies if your expectations were not fulfilled 100%. We hope to welcome you again soon. Best regards.

Reviewed December 26, 2015

The hotel is beautiful, and very well decorated. For a December, pre-Xmas, it was very quite. Rooms are big and cosy, with good wifi service. Excellent views. The AC is horrible, as it sounds like a noisy machine over you: if the AC is on, no way you can sleep. Also the pillows are very bad. Great selection of TV...

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Helpful?
1Thank Hugo C
gruposolverde, Gerente at Hotel Casino Chaves, responded to this review

Dear Hugo C, Thank you for taking the time to share your comments on TripAdvisor. We will be certain to share your kind words with the team. Kindly accept our apologies for any inconvenience regarding the AC, we will look into that for sure. We look forward to welcome you again soon.

Scarborough, United Kingdom
Reviewed September 21, 2015

This is one of the better hotel I have stayed in and at a very reasonable price by booking early. The hotel sits next to a casino but still far enough away to not have any noise pollution arriving from the casino. I wasn’t properly dressed to see inside the casino as we booked ‘’hand luggage only’’ on our EasyJet...

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Thank JHB_Snainton
gruposolverde, Gerente at Hotel Casino Chaves, responded to this review

Dear JHB_Snainton, First of all we would like to thank you for choosing Hotel Casino Chaves. We are very pleased to notice that you had an enjoyable stay with us. It is extremely gratifying to read your kind words about our Hotel, service, staff and your general experience in Chaves. We look forward to welcome you again soon. Best regards.

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213 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Tennis Court
  • Golf course
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
Situated near the exit of the A24 to Chaves, and only 8 kms from Spain, the Hotel Casino Chaves rises majestically over the city in a green area, which invites one to days of rest and leisure. Overlooking the city and the mountains, in a unique environment of tranquility, the four-star unit is the ideal setting for those travelling for leisure or on business, looking for comfort, refinement and quality. The Casino, situated next to the Hotel, complements the offer by opening its doors to fun with a wide variety of games and slot machines, the best cuisine and cultural events and shows filled with national and international artists. ... more   less 

Additional Information about Hotel Casino Chaves

Address: Lugar do Extremo, Chaves 5400-801, Portugal
Location: Portugal > Northern Portugal > Vila Real District > Chaves
Price Range: $61 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Casino Chaves 4*
Number of rooms: 72
Reservation Options:
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Casino Chaves staff and other travelers.
2 questions
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Questions? Get answers from Hotel Casino Chaves staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“rooms far from the casino are better”
 of 5 bubbles Eternaviajante, Sep 28, 2016 | Read review
“Rooms nice, just very poor service.”
 of 5 bubbles john_rose_stevenson, Sep 26, 2016 | Read review
“Take some time to look around the hotel/casino”
 of 5 bubbles JHB_Snainton, Sep 21, 2015 | Read review
“All the rooms are very good.”
 of 5 bubbles Carapau1966, Jul 6, 2015 | Read review
“According to the architecture of the building, room 337 must be the best one for a quiet night of sleep.”
 of 5 bubbles JAVPina61, Jan 7, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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