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The Chancellor Hotel

Certificate of Excellence
3.5 of 5
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70 North East Avenue, Fayetteville, AR 72701 (Formerly Cosmopolitan Hotel)
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1 room 1 adult
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376 Reviews from our TripAdvisor Community

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Branson , MO, United States
1 review
1 of 5 stars Reviewed 4 days ago NEW

Room was cold , dusty, noisy. required to wait 2 hrs to check in , but no traffic in hotel to justify the wait. Expensive for what I expected and had reservations for over 2 months. Not able to sleep. Had outside talking wake me up at 3 am.

Review collected in partnership with this hotel

Helpful?
Thank Daniel M
Al S, General Manager at The Chancellor Hotel, responded to this review

Dear Daniel M... Thank you for your feedback on your recent stay with us. I apologize for any inconvenience you experienced. We obviously fell short of providing you with the product quality and service that you expected and deserved. We take great pride in our hotel and take negative comments such as yours to heart. I will share your thoughts... More 

Tianjin, China
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

There are many reasons to love this hotel. Its design is sleekly distinctive and alluring: a kind of streamlined, post-modern minimalism, unique in this respect, and entirely refreshing. Yet the welcome is entirely old-school and outgoing--the staff supremely competent, relaxed and friendly throughout. Tony Blackburn helped us at the door with easy charm and a ready hand. The front desk,... More 

Helpful?
Thank Nicholas H
Al S, General Manager at The Chancellor Hotel, responded to this review

Dear Nicholas H... Thank you for taking the time to review our hotel. I love the way you described the hotel, you obviously are indeed an artist and very eloquent. Not sure what show you performed in while staying with us, but I will tell you I have seen all the shows this season and everyone has been very entertaining.... More 

Austin. TX, United States
1 review
5 of 5 stars Reviewed 1 week ago

Great location, friendly staff, comfortable room, beautiful sunrise view! Great location in Downtown Fayetteville. Walking distance to great restaurants, clubs, etc. Highly recommend this property for business or personal travel.

Review collected in partnership with this hotel

Helpful?
Thank Lee D
Al S, General Manager at The Chancellor Hotel, responded to this review

Dear Lee D... Thank you for your review on your recent stay with us. Yes, we do have a great location and we don't have to work on being friendly. As a matter of fact, we only hire friendly people, and there are lots of them in Fayetteville! Thanks for your recommendation, and I hope on your next trip here... More 

United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Location to campus and downtown was easy and walkable. Hotel staff was friendly and helpful. Our room was clean, the beds were very comfortable and we very much enjoyed our stay. We will definitely stay here next time we're in town!

Review collected in partnership with this hotel

Helpful?
Thank Amy S
Al S, General Manager at The Chancellor Hotel, responded to this review

Dear Amy S... Thanks so much for writing a nice review for our hotel. It's always great when we hear good things about the hotel & staff. It motivates us to keep trying to get better. Yes, we have a great location and easy access to so many things downtown Fayetteville has to offer. Thanks for staying with us and... More 

Springfield, Missouri
Level Contributor
33 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

close to campus, and right off of Dickson Street! The rooms are nice...very comfortable bed, nice tv and good selection of channels. The bathroom soaps and shampoo could be better (box on wall ala drury inn...bring your own if you have sensitive skin). The workout area is adequate, and the front desk staff is excellent. Parking is convenient as the... More 

Helpful?
Thank Dlh2222
Al S, General Manager at The Chancellor Hotel, responded to this review

Dear Dlh2222... thanks for taking the time to review our hotel, and I appreciate the nice comments concerning your stay. You'll be happy to know we are replacing those "box on the wall" dispensers with individual amenities. Thanks for the nice comment about the front desk staff... I will pass that along to them. And thanks for staying with us,... More 

Roland, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The Chancellor Hotel was an awesome place to relax and enjoy our family and friends for our niece's wedding. We felt right at home, and everyone treated us like family. If in the area again, we will stay at The Chancellor Hotel, because the rooms were very clean, and close to a lot of restaurants and shopping centers. My niece... More 

Review collected in partnership with this hotel

Helpful?
Thank Raquel C
Al S, General Manager at The Chancellor Hotel, responded to this review

Dear Raquel C... Thanks so much for taking the time to write a review about your recent stay with us. I am so pleased that you and your family enjoyed the hotel and all that we have to offer. Please thank your niece for choosing our hotel for such an important event in your family's life. On your next trip... More 

conway, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

This is my hotel of choice in Fayetteville - convenient, professional and consistent - I am in Fayetteville 2- 3 times per month and the location on the square is perfect for me.- highly recommend - i also use the fitness center daily

Review collected in partnership with this hotel

Helpful?
Thank Jerry A
Al S, General Manager at The Chancellor Hotel, responded to this review

Dear Jerry A... Thanks for taking the time out of your busy schedule to write a review about your stay with us. I am so pleased we are your hotel of choice on your trips to the area. On your next visit, please stop by my office so I can meet you and thank you personally, your comments are much... More 

Mountain Home, Arkansas
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My wife returned from a wonderful visit to this hotel. She had to go to Fayetteville for business. Reservations were made for her, at this hotel. She had had nothing but very positive comments. From the time she arrived,at this hotel, her every need was taken care of. There was a very friendly gentleman, that took her luggage, to her... More 

Helpful?
Thank karenandbill
Al S, General Manager at The Chancellor Hotel, responded to this review

Dear karenandbill... Thank you so much for taking the time to review our hotel. I am so pleased your wife had a pleasant stay with us. I will definitely pass on your comments regarding Tony's service. He is our Bell Captain and definitely sets a good example for others to follow. Next time join your wife on the trip to... More 

Tulsa, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

With taxes I paid over $170 for one night in this hotel and for that price, you expect excellent service. Especially in a small city like Fayetteville, Arkansas. The hotel advertises valet parking. When I arrived there was not valet that came to the vehicle. The hotel offers 3pm check-in. My room was not available at 3pm. After an awkward... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Timothy M
Al S, General Manager at The Chancellor Hotel, responded to this review

Dear Timothy M... Thank you for your feedback on your recent stay with us. We believe feedback is the breakfast of champions and without it, we tend to think we are perfect. I truly apologize that we did not provide you with the product quality and services you expected and deserved. Not sure why the valet was not there when... More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

Great value for price. They granted all of my requests. Wonderful views. Everyone was very nice and accommodating. The location is prime for anything downtown Fayetteville. Will definitely be using this hotel again. Only situation I had an issue with was the parking but at the prime location, you can't really complain.

Helpful?
Thank Erica T
Al S, General Manager at The Chancellor Hotel, responded to this review

Dear Erica T... Thanks for taking the time to review our hotel. I am pleased you enjoyed your stay and will stay us again. We do certainly have a great location! Not sure what the parking issue was, however I am glad it did not spoil your stay. Happy New Year! Sincerely, Al Stento, General Manager More 

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