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21c Museum Hotel Bentonville

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200 NE a St, Bentonville, AR 72712-5360
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (420)
Room & Suite (133)
Dining (34)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 09/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from 21c Museum Hotel Bentonville
Updated 09/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 23 hotels in Bentonville
Location
Cleanliness
Service
Value
Travelers' Choice
Located on the northeast corner of the Bentonville town square and a short walk to Crystal Bridges Museum of American Art, 21c Museum Hotel Bentonville is a 104-room boutique hotel, contemporary art museum, cultural civic center, and home to The Hive restaurant. Stay with us and the iconic Green Penguins. The world has changed over the last several months and here at 21c, we have made some changes too. One thing remains constant. Our top priority is the safety and wellness of our teammates and guests. Our website has everything you need to return to travel with 21c. We look forward to welcoming everyone back to The Hive and 21c Bentonville soon.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Hiking
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Street parking
Wifi
Restaurant
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Concierge
Non-smoking hotel
24-hour check-in
Dry cleaning
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Interconnected rooms available
Room service
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
822Reviews6Q+A100Room tips
Traveler rating
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Popular mentions
Paddock_Rat wrote a review Aug 2020
Joplin, Missouri114 contributions143 helpful votes
21c? Thumbs up! The parent company, Accor, and their website and reservation system? Very bad, very frustrating. We love the 21c. We return to Bentonville every couple of years to experience the truly incredible Crystal Bridges Museum, always staying at the 21c. The 21c penguins always welcome us warmly. Inside joke for us 21c fans. Now for the Accor component. A few years ago, the 21c hotels were purchased by Accor, a large French hotel group. Accor also purchased Fairmont Hotels that I often book, and both groups were folded into the Accor system, including booking reservations on-line. Accor has the most terrible website I have experienced with any hotel chain as I quickly discovered booking rooms at the Vancouver Airport Fairmont. Last week I received a special offer by email for the 21c hotels. I clicked on the embedded link in the email that took me to the Accor reservation system. I couldn't book online at the special offer on the days I requested. The website kept offering the rooms at the full rack rate, so I called Accor reservations. The agent in Canada was not familiar with the 21c promotion and could not find any information on it or book me on the special rate. Finally she said the problem was "availability," even though rooms were available to book the rack rates. The agent also referred to blackout dates although she never told me what the blackout dates were. So after the call and out of curiosity I tried a variety of other dates in August and September. The "special" simply was not available on any of the dates I tested. All dates were blackout dates for this special offer? I called the 21c Bentonville hotel reservation department directly. The agent indicated there were some issues with the Accor system, and immediately offered to discount the rack rate for me. Well done. Some further details of the Accor website and reservation system: the dates on the Accor reservation system are shown in the European format (dd/mm/yyyy). Very French. Okay, I can deal with that. Then when I got an email receipt for my deposit that had been quoted in on the site in dollars, but the room charges and my deposit were quoted in Euros. A hotel in the heart of the United States that is, or was, part of a very American hotel brand communicating in Euros? An important takeaway here is that the staff at the hotel took care of the rate situation quickly, courteously, and professionally. Lesson learned. In the future, I will also deal directly with the hotel rather than use Accor's website.
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Date of stay: August 2020
Rooms
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Response from Emmanuel Gardinier, General Manager at 21c Museum Hotel Bentonville
Responded Aug 9, 2020
Dear Paddock_Rat, All of us at 21c love our return guests, and we are thrilled that your recent stay was a “Thumbs Up”! I do apologize for the difficulties you experienced with the Accor reservation system, and want you to know they are working to make it more user friendly. On top of the issues you mentioned, the system also went down internationally for a day last week. Our team is very glad we were able to directly take care of everything for you, and we look forward to welcoming you in city where the Penguins roam! Emmanuel Gardinier | Area General Manager
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Will T wrote a review Aug 2020
10 contributions1 helpful vote
Visited the 21c in February just to see the art, and decided to stay here on a return trip to Bentonville to visit Crystal Bridges and The Momentary. Great place to stay, excellent location, wonderful customer service. Get one of the green penguins before you leave!
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Date of stay: July 2020
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Response from Emmanuel Gardinier, General Manager at 21c Museum Hotel Bentonville
Responded Aug 2, 2020
Dear Will T, Sometimes the most complimentary reviews are the most concise, and we sincerely thank you for taking the time to post such great thoughts about your recent stay with us at 21c! Our team is elated that you feel we’re the “Best place to stay in Bentonville”, and we are so happy you had such a great experience during your visit. All of us hope that we can welcome you again, and that you will chose 21c again in your travels! Emmanuel Gardinier | Area General Manager
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yogimamacita wrote a review Mar 2020
San Antonio, Texas137 contributions33 helpful votes
We were already very happy with this hotel; thought-provoking Art, really nice spaces and rooms, amenities & shower pressure. But when we got stuck at the Crystal Bridges Museum & the shuttle wasn’t running, Adam from the front desk took it upon himself to come get us. He could have said “Try Uber” but the southern politeness is really evident here. Such friendly service. We love this hotel!
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Date of stay: March 2020Trip type: Traveled with family
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Response from Emmanuel G, General Manager at 21c Museum Hotel Bentonville
Responded Mar 13, 2020
Dear yogimamacita, “We love this hotel” and “Best customer service” are such outstanding tributes to our Bentonville team, that all we can say is a tremendous Thank you! We are extremely grateful for your fantastic compliments, and most of all for your recognition of our super teammate Adam, who certainly showed the 21c idea of true Southern hospitality. We are thrilled you had such an enjoyable stay, and hope you will seek out 21c again in your future travels!
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BrainyDr Traveler wrote a review Feb 2020
New Orleans, Louisiana125 contributions29 helpful votes
We stayed here for our daughter’s wedding. We had 8 rooms and 3 suites. This hotel sets a standard by which all hotels may be measured. Excellent customer service- personalized Outstanding accommodations Great restaurant- The Hive Superb location Very nice meeting rooms and convention space If you’re in Northwest Arkansas, spoil yourself at the 21C!!
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Date of stay: November 2019Trip type: Traveled with family
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Response from Emmanuel G, General Manager at 21c Museum Hotel Bentonville
Responded Feb 28, 2020
Dear nervesurgeon, It was a tremendous honor for our 21c team to be a part of your daughter’s special day! We are thrilled that you had such a wonderful experience, and your extraordinary statement that “This hotel sets a standard by which all hotels may be measured” fills us with great pride for what we do each day. All of us thank you so very much for your extremely kind compliments, and we would love to welcome you again here in Bentonville, or any city that 21c calls home!
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Heather_Grills wrote a review Feb 2020
Joplin MO2 contributions
First stay at 21c, though we’ve visited the gallery before. Check in was easy. Room was large enough and king bed was very comfortable. Quiet. Very clean. Extra touches like turndown service were unexpected and chocolate in the pillow made us feel special. Exhibit was powerful.... refugees were the central subject. Breakfast at the Hive took forever, then order came in wrong (I had asked for regular egg omelette not the egg white one on the menu) and the eggwhite omelet was cold and toast was absolutely rock hard. Wait staff and Table service and coffee were both excellent. Someone purchased our breakfast for us. My husband thinks they comped it because they knew it was slow etc. Hate to complain about a free breakfast but if we had been paying we would have. We will definitely return to stay but will not eat breakfast at the hotel.
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Date of stay: February 2020Trip type: Traveled as a couple
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Response from Emmanuel G, General Manager at 21c Museum Hotel Bentonville
Responded Feb 12, 2020
Dear Heather_Grills, Our 21c team is very happy you were pleased with so many of our hotel’s special elements during your “great stay” with us. We apologize that your breakfast in The Hive was less than satisfactory. Your comments are truly appreciated, and we will use them to insure that future experiences are up to our high standards. It is rewarding to know that you "will definitely return to stay", and we look forward to impressing you the next time you are in Bentonville. Emmanuel Gardinier | Area General Manager
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PRICE RANGE
$204 - $429 (Based on Average Rates for a Standard Room)
LOCATION
United StatesArkansasBentonville
NUMBER OF ROOMS
104
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Frequently Asked Questions about 21c Museum Hotel Bentonville
Which popular attractions are close to 21c Museum Hotel Bentonville?
Nearby attractions include Bentonville Town Square (0.1 miles), The Walmart Museum (0.1 miles), and 21c Museum (0.02 miles).
What are some of the property amenities at 21c Museum Hotel Bentonville?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at 21c Museum Hotel Bentonville?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at 21c Museum Hotel Bentonville?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at 21c Museum Hotel Bentonville?
Yes, free parking is available to guests.
What are some restaurants close to 21c Museum Hotel Bentonville?
Conveniently located restaurants include Crepes Paulette, Tavola Trattoria, and Table Mesa Bistro.
Are there opportunities to exercise at 21c Museum Hotel Bentonville?
Yes, guests have access to a fitness center during their stay.
Is 21c Museum Hotel Bentonville located near the city center?
Yes, it is 0.1 miles away from the center of Bentonville.
Are any cleaning services offered at 21c Museum Hotel Bentonville?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at 21c Museum Hotel Bentonville?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does 21c Museum Hotel Bentonville offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.