21C in Bentonville (and in Oklahoma City) are everything a hotel should be, clean, fun, helpful and a pleasure all around. The rooms are large and thoughtfully designed and the art is wonderful. Book in advance, it is in high demand.

Such a great way to enjoy a weekend away from home. What a treat to stay at a fabulous hotel and be able to bring your dog family members, too. Ben and Adam were wonderful at greeting us and explaining their policy to keep their guests safe during the pandemic. The rooms are cleaned/sanitized and left empty for at least two days before they are open to new guests; hand sanitizer is available in each room and the restaurant has heated outdoor dining available if you prefer not to dine inside The location of the hotel could not be more perfect. A 10 minute walk to the museum to see the Ansel Adams exhibit and a five minute walk to the Square and more great restaurants. You can also walk to The Momentary which is a new collaborative effort with Crystal Bridges and has visual, performing and culinary arts. The staff was attentive and always ready to help. I accidentally left a pair of earrings in our room and Amy rescued them and mailed them back. So appreciative of their excellent customer service. We will be back soon for a lovely weekend escape

21c? Thumbs up! The parent company, Accor, and their website and reservation system? Very bad, very frustrating. We love the 21c. We return to Bentonville every couple of years to experience the truly incredible Crystal Bridges Museum, always staying at the 21c. The 21c penguins always welcome us warmly. Inside joke for us 21c fans. Now for the Accor component. A few years ago, the 21c hotels were purchased by Accor, a large French hotel group. Accor also purchased Fairmont Hotels that I often book, and both groups were folded into the Accor system, including booking reservations on-line. Accor has the most terrible website I have experienced with any hotel chain as I quickly discovered booking rooms at the Vancouver Airport Fairmont. Last week I received a special offer by email for the 21c hotels. I clicked on the embedded link in the email that took me to the Accor reservation system. I couldn't book online at the special offer on the days I requested. The website kept offering the rooms at the full rack rate, so I called Accor reservations. The agent in Canada was not familiar with the 21c promotion and could not find any information on it or book me on the special rate. Finally she said the problem was "availability," even though rooms were available to book the rack rates. The agent also referred to blackout dates although she never told me what the blackout dates were. So after the call and out of curiosity I tried a variety of other dates in August and September. The "special" simply was not available on any of the dates I tested. All dates were blackout dates for this special offer? I called the 21c Bentonville hotel reservation department directly. The agent indicated there were some issues with the Accor system, and immediately offered to discount the rack rate for me. Well done. Some further details of the Accor website and reservation system: the dates on the Accor reservation system are shown in the European format (dd/mm/yyyy). Very French. Okay, I can deal with that. Then when I got an email receipt for my deposit that had been quoted in on the site in dollars, but the room charges and my deposit were quoted in Euros. A hotel in the heart of the United States that is, or was, part of a very American hotel brand communicating in Euros? An important takeaway here is that the staff at the hotel took care of the rate situation quickly, courteously, and professionally. Lesson learned. In the future, I will also deal directly with the hotel rather than use Accor's website.