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Extended Stay America - Phoenix - Airport - Tempe

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Traveler (7)
Room & Suite (5)
Dining (1)
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Overview
  • Excellent29%
  • Very good23%
  • Average5%
  • Poor38%
  • Terrible5%
Mar 15, 2018
“Clean and quiet”
Jan 19, 2018
“hockey trip”
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Suites
Fitness center
Multilingual Staff
2 Star Hotel
All hotel details
Additional information
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Offers from Extended Stay America - Phoenix - Airport - Tempe
Special Offer: Save up to 10% TODAY!
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Reviews (17)
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1 - 5 of 17 reviews
Reviewed 1 week ago via mobile

Made a reservation. Added my boyfriend's name to the reservation so he could check in. When I called to make sure everything was square, lady was RUDE AF. Said he could not check in even when his name was on the reservation and did nothing...More

Thank 29elizabeth92
Response from 00esa, Manager at Extended Stay America - Phoenix - Airport - TempeResponded 1 week ago

Elizabeth, please accept our sincere apologies for the reservation mix-up and the service issues you encountered while here. We will investigate what went wrong in your instance. We are reviewing the situation as a training tool to improve our procedures and service to ensure a...More

Hotel's Favorite
Reviewed November 7, 2017 via mobile

Clean, spacious, thoughtfully arranged and decorated room. Great location and quiet room even though it’s near the highway and airport. From our window, we could see people enjoying the outdoor bbq and the tables near the pool. The breakfast was small, but nourishing; I needed...More

Thank OnTheWay772
Response from 00esa, Manager at Extended Stay America - Phoenix - Airport - TempeResponded November 8, 2017

We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed your stay with us. Our staff works hard to exceed our guests' expectations and to make sure they have a...More

Reviewed March 28, 2018

Staff wasn't friendly at all. The only staff that was friendly and welcomed me with a smile is Sirena. The rest aren't friendly. No greeting when you see them or come across the hallway. breakfast was ok. That wasn't clear on the site where they...More

Review collected in partnership with Extended Stay
Thank 421odessac
Response from 00esa, Manager at Extended Stay America - Phoenix - Airport - TempeResponded March 29, 2018

Thank you for taking the time to share your feedback. We are pleased you had an overall good stay, and we will share your compliments with Sirena. We have shared your feedback with our team in an effort to improve our service and facilities moving...More

Reviewed March 15, 2018 via mobile

I stayed here for business recently. Receptionist was prompt and courteous. The room was clean, but it's probably time to upgrade the bedding and linens. Breakfast was limited to coffee, granola bars and prepackaged muffins. It's nothing fancy, but still worth a return visit.More

Thank Signal_CPTs
Response from 00esa, Manager at Extended Stay America - Phoenix - Airport - TempeResponded March 16, 2018

Thank you for staying at Extended Stay America and for the feedback. We are glad you liked the service offered by our front desk staff and that you had a comfortable stay. On behalf of everyone here, we would love to welcome you back soon...More

Reviewed February 4, 2018

Checked in with the MANAGER, Jen and was told that she was just cleaning the room and that she would go get her cleaning supplies out so I could get into the room. Checked out what I assume is supposed to be the dining area....More

1  Thank maxtodd1
Response from 00esa, Manager at Extended Stay America - Phoenix - Airport - TempeResponded February 5, 2018

Max, thank you for evaluating your stay. Although you had an overall nice stay, we apologize for the cleanliness issue you experienced and regret the inconvenience caused. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Fitness Center with Gym / Workout Room
Details
Price range
$64 - $90 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
$64 - $90 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveler (7)
Room & Suite (5)
Dining (1)
Pool & Beach (1)
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