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SpringHill Suites Tempe at Arizona Mills Mall

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#21 of 48 Hotels in Tempe
Certificate of Excellence
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SpringHill Suites Tempe at Arizona Mills Mall
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200 Reviews from our TripAdvisor Community

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Showing 196: English reviews
Phoenix, Arizona
Reviewed 3 days ago NEWvia mobile

I have been staying at the Springhill every month for the past 4 years and the management team goes above and beyond to make your stay enjoyable. I am a Platinum Premier with Marriott and travel quite often and though there are many choices in Phoenix for Hotels this Springhill is my favorite. I am always greeted by name from...

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Helpful?
Thank John l
Denver, Colorado
Reviewed 3 days ago NEW

This hotel, by far, is the worst place I have ever stayed at, and I've stayed at a Red Roof Inn!! We are a travel hockey team and while I know we can be loud sometimes and the kids run around and can be a pain sometimes, the hotel made us feel unwelcome from the second we checked in. From...

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Helpful?
Thank mxzlot
Christa D, Assistant General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review

Dear Valued Guest, Thank you for completing a response regarding your stay. I am sorry you were made to feel unwelcome by having to sign the group agreement. We, unfortunately, had to implement a group behavioral agreement to all groups checking in because we get many complaints from guest who were in the hotel and receive surveys just as you...

Reviewed 4 days ago NEWvia mobile

We stayed here with our hockey team and were treated horribly. This neighborhood is extremely sketchy and there were two shootings the weekend we stayed. The hotel and rooms are very small, linens and towels stink and staff is rude. We could have (and should have) stayed in a resort for the same amount of money and I'm sure they...

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Helpful?
Thank Sarah B
Christa D, Assistant General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review

Dear Sarah B. Thank you for completing the Trip Advisor comment regarding your stay. We are always grateful for your business but what you are considering rudeness from the staff was us enforcing policies that took all guests into consideration whereas a few guest did not agree with the pool closing earlier than anticipated due to the noise level and...

Reviewed 4 days ago NEWvia mobile

I came here with my children for sports team travel. We travel a lot and we have stayed at many Springhill Suites in the past. Wow was this a huge disappointment!! Rude staff, dirty rooms, and dry unappealing breakfast. We stayed for a total of five nights and it was obvious there is a management problem with this property. Such...

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Thank Student Kristop... A
Christa D, Assistant General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review

Thank you for your review.

Ann Arbor
Reviewed December 2, 2016

I came into town to visit my friends and entire family, this place has an awesome location near Chandler mall, is a short drive to DWTN Tempe and nice drive to Scottsdale. The breakfast was good and had a decent variety, I felt the service was better on the weekend regarding the attendant, she was much more upbeat and even...

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Helpful?
Thank Heidi M
Joe P, General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review

Dear Heidi M Thank you for taking a moment to share your experience at our hotel. We are happy to have hosted you during your visit with family and friends. We are looking forward to your next trip through Tempe.

Page, Arizona
Reviewed November 28, 2016

Very good stay young guy that checked me in was very nice seemed overwhelmed for it being just him there with it being so busy. But handled it very well. Breakfast was ok not much of a variety offered. Overall stay was very good.

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Helpful?
Thank cameronloy
Joe P, General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review

Dear Cameronloy, Thank you for taking a moment to share your experience while at our SpringHill Suites in Tempe. I am delighted that the front office was able to juggle multiple things and still make you feel welcomed. We are always looking for ideas that may fit your breakfast choices, so if you have any suggestions please let us know...

Winter Haven, Florida
Reviewed October 28, 2016 via mobile

I had the pleasure of calling the SpringHill my home away from home for about a month. Let me just say that staying in a hotel for a month would normally sound like a nightmare, however, that was definitely not the case here. The manager Joe and his staff were exceptional. Housekeeping was great and friendly. The breakfast spread is...

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Helpful?
Thank sincerelywhit
Joe P, General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review

Dear Sincerelywhit, Thank you for your fantastic review! Long term stays can be a bit challenging for our guests, so we pride ourselves on making you all fee at home. We appreciate your feedback on breakfast as we are constantly looking for ways to delight! We appreciate having been able to serve you while you took the next journey in...

Idaho Falls, Idaho
Reviewed October 25, 2016

The hotel had a great location and was pretty nice. It's a little older, but for the most part you can't tell. I didn't think the service was very good though. They didn't do a great job cleaning our room and the breakfast service was pretty bad (people would be waiting around for refills on eggs, etc, for 10-20 minutes)....

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Thank E M
Joe P, General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review

Dear E M, Thank you for sharing your experience while at our hotel. I am disappointed that you had to wait for the breakfast. Our breakfast hostess makes a point to plan ahead ad whip up some fresh scrambled eggs, sausage, bacon and everybody's favorite biscuits and gravy. You must have caught us on an off day as our breakfast...

Prescott Valley, Arizona
Reviewed October 24, 2016

I've stayed in a lot of Marriott hotels, and this one was clean and adequate, but not as nice as most SpringHill Suites I've stayed in. The lobby was tiny, as was the front desk. Very plain boring decor. Check in was okay. The room was clean but cramped, and for the first time ever I could hear voices on...

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Helpful?
Thank lehite
Joe P, General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review

Dear Lehite, Thank you for your review of our hotel. We are disappointed that you felt our hotel was plain and boring. Our team aims to make everybody feel comfortable and allow for them to relax and recharge. Although some other hotels may have bigger lobby, we offer several places around our property for you to enjoy. Our pool area...

Mason, Ohio
Reviewed October 16, 2016

This is my second time staying at the Springhill Suites and again I wasn't disappointed. The rooms are always clean, with nice beds and decent furniture. Love the small kitchen with refrigerator and microwave. The rooms are plenty big and offer a sitting area. The staff is always very helpful and the breakfast was very good. All I can say...

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Helpful?
Thank Christina K
Joe P, General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review

Dear Christina K, Thank you for your online review. We love to her that not only once, but twice w were able to meet your needs. We look forward to seeing you on your next trip to our area. Joe

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Breakfast included
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Center with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Discover the newly renovated and completely reinvented SpringHill Suites Tempe Arizona Mills Mall hotel. Perfect for business or leisure travel, our Tempe hotel lies at the gateway to the Tempe high-tech area near numerous attractions such as ASU, Arizona Mills Mall, and companies such as Bank of America Insight, and Intel. With complimentary shuttle service available Monday -Friday from 7am to 10 pm, getting to Phoenix Sky Harbor has never been easier. All suites at have been completely recreated and feature new luxurious crisp linens, elegant fixtures, comfortable sleeper sofas and mini-fridge, microwave, and coffee makers. Complimentary high speed internet access in all suites and a 24 hour business center will keep you connected and productive. Offering a chef inspired complimentary hot breakfast in our stylish new lobby, your day is sure to start off right. Our reinvented hotel coupled with our friendly hospitable service, the SpringHill Suites is sure to be your choice hotel in Tempe, AZ! ... more   less 

Additional Information about SpringHill Suites Tempe at Arizona Mills Mall

Address: 5211 S Priest Dr, Tempe, AZ 85283-1043 (Formerly SpringHill Suites Tempe)
Location: United States > Arizona > Central Arizona > Tempe
Price Range: $122 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Tempe at Arizona Mills Mall 3*
Number of rooms: 121
Reservation Options:
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Also Known As:
Springhill Suites Tempe Hotel Tempe
Tempe Springhill Suites
Hotel Style:
#12 Business Hotel in Tempe
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Questions & Answers

Here's what travelers have asked, with answers from SpringHill Suites Tempe at Arizona Mills Mall staff and other travelers.
2 questions
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Questions? Get answers from SpringHill Suites Tempe at Arizona Mills Mall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stay somewhere else to get a good room”
 of 5 bubbles mxzlot, 3 days ago | Read review
“Ask to be away from the road side if you are a light sleeper or have trouble falling asleep, otherwise you shouldn't have any issues”
 of 5 bubbles JaimeQ_13, Dec 2, 2016 | Read review
“Higher floor is quieter.”
 of 5 bubbles cameronloy, Nov 28, 2016 | Read review
“We had a first floor room and it was still pretty quiet.”
 of 5 bubbles robertmbbb, Sep 21, 2016 | Read review
“1st floor rooms have cars parked directly in front of your windows”
 of 5 bubbles mrtravellerLondon, Apr 8, 2016 | Read review
5 of 5
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