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SpringHill Suites Tempe at Arizona Mills Mall

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#23 of 52 Hotels in Tempe
Certificate of Excellence
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SpringHill Suites Tempe at Arizona Mills Mall
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208 Reviews from our TripAdvisor Community

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Showing 204: English reviews
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Hemet, California
Reviewed 5 days ago NEW

The photo's on this hotel's website are really misleading. They make this place look really nice. However, upon arrival, the reality sets in. Broken bathroom tile, outdated rooms, gross bathroom with damaged walls. The pool area has trash on the ground and beer bottle caps at 10 am. Some worker came out and move the chairs around and put towels...

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Helpful?
Thank smtilley
Christa D, Assistant General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review

Dear Valued Guest, Thank you for your review of your stay at the SpringHill Suites Tempe @ AZ Mills Mall. We pride ourselves on providing a great stay for all guests but we failed to me your expectations as you have pointed out. I am apologetic that this stay was a big disappointment for you. First, the trash that was...

Charleston, South Carolina
Reviewed 1 week ago

We stay at SpringHill suites often and this one was pretty standard. The rooms might have been a little smaller and the breakfast area a little bit uncomfortable in its set up. We stayed there six days and had two problems; 1. the people at the front desk could not help with suggestions for anything and could not give us...

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Helpful?
Thank Cubsfan1945
Sierra Vista, Arizona
Reviewed 1 week ago via mobile

Nice , nice location, close to Arizona mills mall and Arizona Grand resort ( family from Seattle staying there ) close for spring training for Seattle Mariners . Close to shopping, and Townplace Marriott suites.

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Helpful?
Thank mgg71358
Avon, Ohio
Reviewed 3 weeks ago

This is a worked over old style Marriott; 3 floors, not the new modern Springhill Suites I expected. I was actually shocked that Marriott would permit its nice new brand to be attached to this. My room actually had a smell to it. They are clearly changing out furnishing to have the look of a Springhill Suites but I go...

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Helpful?
Thank ActiveTraveler411
Christa D, Assistant General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review

Dear Valued Guest, Thank you for your feedback regarding your stay. We agree that the hotel is in need of renovation. As Marriott expands its portfolio to include newer properties they will also increase value when renovations are completed and will also work with the building owners and management companies as to the timeline in which renovations are to commence...

Orange, California
Reviewed 3 weeks ago via mobile

I'm here for spring training games in Tempe and this hotel is only less than 10 minutes from the park also less than five minutes to a large shopping mall with tons of restaurants period they offer free breakfast and our room comes with a microwave and refrigerator

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Helpful?
Thank kcolton
Parker, Colorado
Reviewed January 30, 2017

recently stayed at this property and had a less than desirable experience. The room was not up to Marriott standards. Emailed the GM to inform them of my experience and have yet to receive a reply. Many other hotel options in this area.

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Helpful?
Thank beagletim2016
Joe P, General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review

Dear BeagleTim2016 Thank you for reaching out to us in regards to your recent stay. I apologize for the experience you had at the hotel. I received your email reply to the departure email I sent out and asked my Assistant Manager to reach out to you directly as I was travelling. She has been unable to reach you via...

Frederick, Maryland
Reviewed January 26, 2017

With Marriott, you know what you are going to get. While not a budget location, it is a no frills hotel. Maid service was sketchy & the room smelled like a dirty mop after "cleaning". On the upside, the kid at the front desk was very helpful!

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Helpful?
Thank prickles2188
Christa D, Assistant General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review

Dear Valued Guest, Thank you for your feedback regarding your stay as it helps us to know where areas of opportunity are for improvement based on your experience. If the clean or chemicals used were insufficient then we will work on correcting this immediately. You mentioned htat housekeeping was sketchy but will you please clarify what you mean by that?...

Denver, Colorado
Reviewed January 25, 2017

My husband and I stayed at the Springhill Suites for two nights. We were picked up from the airport by the hotel driver. He was very nice and courteous! He was able to give us some history of the area and places to see while we stayed. The check in process was easy and the room was very clean! I...

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Helpful?
Thank Believer55
Joe P, General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review

Dear Believer55, Thank you for sharing your experience while at our SpringHill Suites in Tempe. I am happy to see you were able to use our complimentary shuttle service and found it a great amenity. Our breakfast is one of my favorite amenities as it has a little something for everyone. Including Gluten Free! We like to know that little...

Phoenix, Arizona
Reviewed January 17, 2017 via mobile

I have been staying at the Springhill every month for the past 4 years and the management team goes above and beyond to make your stay enjoyable. I am a Platinum Premier with Marriott and travel quite often and though there are many choices in Phoenix for Hotels this Springhill is my favorite. I am always greeted by name from...

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Helpful?
Thank John l
Joe P, General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review

Dear John l Thank you for your kind words and your great review. We realize that you have a myriad of choices on where to stay and your continued support helps us understand we are doing things right. Not only have we done this once or twice, but as you put it we have continued to offer the customer service...

Denver, Colorado
Reviewed January 17, 2017

This hotel, by far, is the worst place I have ever stayed at, and I've stayed at a Red Roof Inn!! We are a travel hockey team and while I know we can be loud sometimes and the kids run around and can be a pain sometimes, the hotel made us feel unwelcome from the second we checked in. From...

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Helpful?
Thank mxzlot
Christa D, Assistant General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review

Dear Valued Guest, Thank you for completing a response regarding your stay. I am sorry you were made to feel unwelcome by having to sign the group agreement. We, unfortunately, had to implement a group behavioral agreement to all groups checking in because we get many complaints from guest who were in the hotel and receive surveys just as you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Breakfast included
  • Room Service
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Center with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Discover the newly renovated and completely reinvented SpringHill Suites Tempe Arizona Mills Mall hotel. Perfect for business or leisure travel, our Tempe hotel lies at the gateway to the Tempe high-tech area near numerous attractions such as ASU, Arizona Mills Mall, and companies such as Bank of America Insight, and Intel. With complimentary shuttle service available Monday -Friday from 7am to 10 pm, getting to Phoenix Sky Harbor has never been easier. All suites at have been completely recreated and feature new luxurious crisp linens, elegant fixtures, comfortable sleeper sofas and mini-fridge, microwave, and coffee makers. Complimentary high speed internet access in all suites and a 24 hour business center will keep you connected and productive. Offering a chef inspired complimentary hot breakfast in our stylish new lobby, your day is sure to start off right. Our reinvented hotel coupled with our friendly hospitable service, the SpringHill Suites is sure to be your choice hotel in Tempe, AZ! ... more   less 

Additional Information about SpringHill Suites Tempe at Arizona Mills Mall

Address: 5211 S Priest Dr, Tempe, AZ 85283-1043 (Formerly SpringHill Suites Tempe)
Location: United States > Arizona > Central Arizona > Tempe
Price Range: $106 - $334 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Tempe at Arizona Mills Mall 3*
Number of rooms: 121
Reservation Options:
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Also Known As:
Springhill Suites Tempe Hotel Tempe
Tempe Springhill Suites
Hotel Style:
#12 Business Hotel in Tempe
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Questions & Answers

Here's what travelers have asked, with answers from SpringHill Suites Tempe at Arizona Mills Mall staff and other travelers.
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Questions? Get answers from SpringHill Suites Tempe at Arizona Mills Mall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose the other Springhill Suites in Tempe and avoid this squat 3 story tired one”
 of 5 bubbles ActiveTraveler411, 3 weeks ago | Read review
“a room away from the elevator would serve you well”
 of 5 bubbles prickles2188, Jan 26, 2017 | Read review
“Stay somewhere else to get a good room”
 of 5 bubbles mxzlot, Jan 17, 2017 | Read review
“Ask to be away from the road side if you are a light sleeper or have trouble falling asleep, otherwise you shouldn't have any issues”
 of 5 bubbles JaimeQ_13, Dec 2, 2016 | Read review
“Higher floor is quieter.”
 of 5 bubbles cameronloy, Nov 28, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question