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TownePlace Suites Tempe at Arizona Mills Mall

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#27 of 47 Hotels in Tempe
Certificate of Excellence
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TownePlace Suites Tempe at Arizona Mills Mall
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109 Reviews from our TripAdvisor Community

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Showing 106: English reviews
Fargo, North Dakota
Level Contributor
72 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed at the TownePlace Suites Tempe for an extended stay and found it to be a fairly good value for the money. While not lavish, the rooms are large and quite adequate with a very well equipped kitchenette with decent-sized fridge, garbage disposal, toaster, microwave, pots, pans and most utensils you'd use for small cooking projects. The fridge has an... More 

Helpful?
Thank avsafe
Portland, Oregon
Level Contributor
369 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
4 of 5 stars Reviewed 4 weeks ago

In addition to being a silver elite Marriott member, one of the main reasons we originally picked this hotel was because there was an airport shuttle and Hertz offered pick up and delivery to their location. Both of those "services" created issues. First of all, many hotels offer shuttle service with vans back and forth to the airport. No mention... More 

Helpful?
Thank Willy W
Albuquerque, New Mexico
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 5 weeks ago via mobile

I stayed at a TownePlace Suites in another city one week before this visit. I chose this hotel expecting the same quality but was sadly mistaken. Our nonsmoking room smelled like smoke. I called the front desk and was told there were no other rooms available. The couch looked old and in need of replacement. We got a 2 bedroom... More 

Helpful?
Thank Liz F
Brian_Klein, General Manager at TownePlace Suites Tempe at Arizona Mills Mall, responded to this review

Dear Liz F, Thank you for taking the time to let us know your thoughts on the hotel. We are working on all aspects of the property right now. This kind of feedback is invaluable to the success of the hotel. I will make sure that we double our efforts to provide the cleanest and friendliest hotel in all of... More 

Tucson, Arizona
Level Contributor
261 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 206 helpful votes
4 of 5 stars Reviewed July 20, 2016 via mobile

Early flight out of Phoenix so decided to spend night in Phx. Room was clean. Bed was comfortable. Room was large. Didn't hear neighbors. No concerns or complaints. Across major street to mall and dining. Would stay again.

Helpful?
Thank Bobkatevan
Brian_Klein, General Manager at TownePlace Suites Tempe at Arizona Mills Mall, responded to this review

Dear Bobkatevan, Thank you so much for letting other travelers know about your experience with us. We strive each day to be the cleanest and friendliest hotel in all of Arizona, and it warms heart when those efforts are recognized. I look forward to having you as a guest again when your travels bring you back to the Tempe area.... More 

El Paso, Texas
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 17, 2016

Arrived at the Hotel on April 18, 2016. The first room i was assigned, the door lock wouldn't always unlock in order to enter the room. I asked for another room in order to avoid being locked out. The second room was infested with Gnats in the kitchen sink. I normally cook my meals in the hotel suite...just not comfortable... More 

Helpful?
Thank Trailblazer2012
Brian_Klein, General Manager at TownePlace Suites Tempe at Arizona Mills Mall, responded to this review

Dear Trailblazer2012, My name is Brian Klein and I am the General Manager at the TownePlace Suites by Marriott Tempe. I see that you stayed with us back in April of this year. I just took over in May and I am confident that if we were to win your business back, you would see a different side of this... More 

Freeport, Florida
Level Contributor
153 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed June 15, 2016

Nothing fancy, but great prices. Clean rooms with good-sized kitchen. Nice flat-screen TV and sofa bed. Breakfast OK. A small area to buy snacks, drinks, etc. Very convenient to restaurants, shopping, etc.

Helpful?
Thank Patricia B
Management response:

Thank you Patricia B, It warms my heart as a hotelier to hear when my guests are enjoying our amenities. It is our goal to be the cleanest and friendliest hotel in all of Arizona and I want to thank you for recognizing our efforts. I am glad that you liked the nearby restaurants and shopping. It certainly is a... More 

Destin, Florida
Level Contributor
122 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed June 7, 2016 via mobile

This was the perfect place to stay as its conveniently located near restaurants and shopping. The outlet mall is just a couple exit's up the freeway and a 30 min drive to casa grande. Had sugar ants but frontdesk responded promptly to spray. Vaughnie at front desk was very nice and welcoming .

Helpful?
Thank Chellebysea
Management response:

Thank you Chellebysea for letting us know about your stay. It is always a pleasure to hear that our guests are enjoying their stay with us. As I am sorry that you found some unwelcome guests in your room, I am happy to hear that Vaunie was able to handle the issue for you. It is my hope that you... More 

Atlanta, Georgia
Level Contributor
70 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed April 4, 2016

When you go to the front desk and ask for a manager, and they tell you no manager is available on the weekend, you know you have picked the wrong hotel. When you then complain about noise, and they cut you off to tell you that the hotel's "quiet hours" don't start until 10, not only have you picked the... More 

Helpful?
1 Thank GoBlueInGA
Michael L, General Manager at TownePlace Suites Tempe at Arizona Mills Mall, responded to this review

Thank you for taking the time to provide valuable feedback about your experience at our hotel. Based on your comments, it seems that we have failed in exceeding your expectations. For that, and on behalf of my team, I am sincerely sorry. We are always looking for ways to improve our service and experience for all of our guests and... More 

Sacramento
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 29, 2016

My family and I stayed in the 2Bd suite and it was fantastic. We stayed for 3 nights and it was really nice. I think there's some cover up with the rooms, but we dealt with it fine. Some examples were towel bar not tightly screwed on, toilet pluming is weak, outlet is loose, etc. However, the beds and pillows... More 

Helpful?
Thank Matt N
Michael L, General Manager at TownePlace Suites Tempe at Arizona Mills Mall, responded to this review

Thank you for taking the time to provide such a detailed review of the TownePlace Suites Tempe by the Arizona Mills Mall. We are delighted that your stay with us was enjoyable and honored to have you join us for the Easter Holiday. Everything we do is aimed at providing you with an excellent hotel experience and feedback like you... More 

San Diego, California
1 review
5 of 5 stars Reviewed March 20, 2016 via mobile

The staff here is amazing! I love the people at the front desk . They are all so kind and sweet. Shemicka is a doll. She made sure we were well taken care of . After we went to our room and settled in . The phone rings . Its Shemicka just making sure the room meets our standards. I... More 

Helpful?
Thank Maria G
Michael L, General Manager at TownePlace Suites Tempe at Arizona Mills Mall, responded to this review

Thank you for your review of the TownePlace Suites Tempe by the Arizona Mills Mall. My Team and I are pleased to know that we have exceeded your expectations. We take great pride in ensuring each and every guest enjoys their experience with us and I’m happy to know that we’ve succeeded in this goal. We look forward to seeing... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about TownePlace Suites Tempe at Arizona Mills Mall

Address: 5223 S Priest Dr, Tempe, AZ 85283-1043 (Formerly TownePlace Suites Tempe)
Location: United States > Arizona > Central Arizona > Tempe
Price Range: $65 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Tempe at Arizona Mills Mall 2.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Towneplace Suites Tempe Hotel Tempe
Tempe Towneplace Suites
Hotel Style:
#8 Family Hotel in Tempe
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